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Facade of the Barceló Mexico Reforma hotel
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Prizes and awards

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map

Map and location

Paseo de la Reforma, 1   06030 Ciudad de México , Col. Tabacalera    


Places of Interest

12.7 km Mexico City International Airport (MEX)

3.4 km Zócalo – Plaza of the Constitution

6.5 km Soumaya Museum

3.6 km Cathedral

آراء النزلاء

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Barceló México Reforma

4.5/5 Round Indicators
| 2422 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

ممتاز

57% Complete

1400

جيد جدًا

24% Complete

599

مُرضي

8% Complete

205

سيئ

4% Complete

106

سيئ جدًا¡

4% Complete

113

التصفية حسب:

ترتيب حسب

    Round Indicators
    Schn00dle White Rock, British Columbia, Canada. 02/18/2020

    “Lovely Stay”

    We came to Mexico City for the first time in January and were so glad we booked this hotel. It is beautiful and clean, with well-appointed rooms. The pool area is very nice, as is the high end gym. In the evening there is a pianist and 2 violinists, all talented young women who play in the bar area. I would definitely choose this hotel again. It is in a safe neighbourhood with many restaurants. However, beware of the “shoe shine man” on the street in front who says he is the hotel barber as well. He approached my husband and I on our last evening when we were on our way to dinner. My husband was wearing sandals and repeatedly said he did not want his shoes shined. However, this fellow whipped out creams and rags anyway and got to work. He got more cream on my husbands socks than on the sandals. We thought he was just killing time until his next willing customer. I gave him all the coins I had, about 15 pesos. We were shocked when he demanded 160 pesos. I did give him that as he was becoming more insistent. Fortunately a young man who spoke English came out of the gym next to the hotel and asked if there was a problem. We explained what happened and he managed to get 50 pesos back for us. We still paid too much for an unwanted service.

    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
     Dear Schn00dle, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Ena Navarro Quality and Service

    Round Indicators
    Eric N grand rapids, minnesota. 02/18/2020

    “Great location. Good services”

    Really enjoyed a weekend at this hotel. Room was very nice with excellent view. Location on Reforma is great and easy walk to Alameda and Zona Historico. Hotel restaurants are nice and reasonable. Spa is nice especially steam and sauna. Pool is small and was quite busy. But overall would definitely return to this hotel.

    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
     Dear Eric N, Thank you for the great feedback of your recent holiday experience at our Barceló México Reforma; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Ena Navarro Quality and Service

    Round Indicators
    eugene_o سان فرانسيسكو, كاليفورنيا. 02/13/2020

    “Lives up to 4* standard”

    We stayed at this hotel on our Christmas vacation. The hotel lived up to 4-star standard. The location was within walking distance of the old town, in a business district among other high-rises. The neighborhood looked clean and safe. Hotel has interesting architecture with a large atrium in the middle and glass-enclosed elevators. The room was large and comfortable. The only issue: internet did not stay connected. It was relatively fast during the week, but very slow on the weekend. On Christmas Eve we ordered room service since it was the only option to have dinner. It was edible, but not very tasty. We had breakfast buffet every morning. It was reasonably priced and had a good selection. I would stay again at this hotel.

    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
     Dear eugene_o, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We will be reviewing your comments with the corrisponding parties so we are able to improve and offer an incredible stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Ena Navarro Quality and Service

    Round Indicators
    ZsoltB406 بودابست, المجر. 02/10/2020 الأعمال

    “Great unless you want to sleep at night”

    It turned out that I was hosted in a so called connecting room that shared a thin wall and was connected by a paper thin door to another room where there happened to be parties both nights of my stay. I do not understand why they would put others than families in these sort of rooms. Not suitable for sleeping!

    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
     Dear ZsoltB406, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Ena Navarro Quality and Service

    Round Indicators
    luchyswanwick_10 ‪Nottingham‬, المملكة المتحدة. 02/04/2020

    “Good location - Underwhelming Premium level Lounge offerings”

    Excellent location and comfortable Premium Level bedroom. Our room, on the 11th floor, had two large windows with great views and a very large, comfortable bed. The bathroom seemed newly refurbished and it had the largest window ever. Toiletries and towels were good. Cleaning was adequate: a bedside rug was stained and it was not changed during the three days we were there. We were rather disappointed by the food offerings at the Premium Lounge during the day and at 'Happy Hour'; the warm food, particularly, was of low quality and not very varied. Drinks (red and white wine and beer) were served by two ladies in attendance- who were very friendly and approachable- but the time space for a relaxed happy hour was very short. Breakfast was varied and plentiful and it had a good number of ready made sweet and savory options and cook on the spot items.

    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
     Dear luchyswanwick_10, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló México Reforma was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We will be looking further into the coment made about our Premium level Lounge so we are able to improve and offer a better stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Ena Navarro Quality and Service

    تقييم

    Round Indicators

    • فبراير 18 2020
    • White Rock, British Columbia, Canada

    Schn00dle

    “Lovely Stay”


    We came to Mexico City for the first time in January and were so glad we booked this hotel. It is beautiful and clean, with well-appointed rooms. The pool area is very nice, as is the high end gym. In the evening there is a pianist and 2 violinists, all talented young women who play in the bar area. I would definitely choose this hotel again. It is in a safe neighbourhood with many restaurants. However, beware of the “shoe shine man” on the street in front who says he is the hotel barber as well. He approached my husband and I on our last evening when we were on our way to dinner. My husband was wearing sandals and repeatedly said he did not want his shoes shined. However, this fellow whipped out creams and rags anyway and got to work. He got more cream on my husbands socks than on the sandals. We thought he was just killing time until his next willing customer. I gave him all the coins I had, about 15 pesos. We were shocked when he demanded 160 pesos. I did give him that as he was becoming more insistent. Fortunately a young man who spoke English came out of the gym next to the hotel and asked if there was a problem. We explained what happened and he managed to get 50 pesos back for us. We still paid too much for an unwanted service.


    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
    Dear Schn00dle, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Ena Navarro Quality and Service

    تقييم

    Round Indicators

    • فبراير 18 2020
    • grand rapids, minnesota

    Eric N

    “Great location. Good services”


    Really enjoyed a weekend at this hotel. Room was very nice with excellent view. Location on Reforma is great and easy walk to Alameda and Zona Historico. Hotel restaurants are nice and reasonable. Spa is nice especially steam and sauna. Pool is small and was quite busy. But overall would definitely return to this hotel.


    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
    Dear Eric N, Thank you for the great feedback of your recent holiday experience at our Barceló México Reforma; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Ena Navarro Quality and Service

    تقييم

    Round Indicators

    • فبراير 13 2020
    • سان فرانسيسكو, كاليفورنيا

    eugene_o

    “Lives up to 4* standard”


    We stayed at this hotel on our Christmas vacation. The hotel lived up to 4-star standard. The location was within walking distance of the old town, in a business district among other high-rises. The neighborhood looked clean and safe. Hotel has interesting architecture with a large atrium in the middle and glass-enclosed elevators. The room was large and comfortable. The only issue: internet did not stay connected. It was relatively fast during the week, but very slow on the weekend. On Christmas Eve we ordered room service since it was the only option to have dinner. It was edible, but not very tasty. We had breakfast buffet every morning. It was reasonably priced and had a good selection. I would stay again at this hotel.


    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
    Dear eugene_o, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We will be reviewing your comments with the corrisponding parties so we are able to improve and offer an incredible stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Ena Navarro Quality and Service

    تقييم

    Round Indicators

    • فبراير 10 2020
    • بودابست, المجر
    • الأعمال

    ZsoltB406

    “Great unless you want to sleep at night”


    It turned out that I was hosted in a so called connecting room that shared a thin wall and was connected by a paper thin door to another room where there happened to be parties both nights of my stay. I do not understand why they would put others than families in these sort of rooms. Not suitable for sleeping!


    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
    Dear ZsoltB406, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Ena Navarro Quality and Service

    تقييم

    Round Indicators

    • فبراير 4 2020
    • ‪Nottingham‬, المملكة المتحدة

    luchyswanwick_10

    “Good location - Underwhelming Premium level Lounge offerings”


    Excellent location and comfortable Premium Level bedroom. Our room, on the 11th floor, had two large windows with great views and a very large, comfortable bed. The bathroom seemed newly refurbished and it had the largest window ever. Toiletries and towels were good. Cleaning was adequate: a bedside rug was stained and it was not changed during the three days we were there. We were rather disappointed by the food offerings at the Premium Lounge during the day and at 'Happy Hour'; the warm food, particularly, was of low quality and not very varied. Drinks (red and white wine and beer) were served by two ladies in attendance- who were very friendly and approachable- but the time space for a relaxed happy hour was very short. Breakfast was varied and plentiful and it had a good number of ready made sweet and savory options and cook on the spot items.


    استجاب PoteroHBMR, Gerente في ‪Barcelo Mexico Reforma‬, لهذا التعليق
    Dear luchyswanwick_10, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló México Reforma was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We will be looking further into the coment made about our Premium level Lounge so we are able to improve and offer a better stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Ena Navarro Quality and Service

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