Barceló Hotel Pool  Huatulco Beach
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Map and location

Paseo Benito Juárez, s/n   70989 Bahías de Huatulco, Oaxaca ,   México  


Places of Interest

20.8 km Bahías de Huatulco International Airport

350 m Tangolunda beach

7 km Santa Cruz port

1 km Tangolunda Golf Course (by Mario Schjetnan Dantan)

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Barceló Huatulco

4.5/5 Round Indicators
| 4845 تعليقات النزلاء

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    Round Indicators
    916gails Chestermere, Canada. 01/21/2019 العائلة

    “Casual Family Attraction”

    This comfortable, decent sized resort, has all the basic amenities needed for a great holiday. We purchased the Premium Level and definitely found it worthwhile. We had an upgraded room, upgraded liquor, access to restaurants for those who like reservations, and many discounts and benefits that went along with it. The beach on Tangolunda Bay is easy to walk on and very scenic. The waves and currents are pretty strong so be sure to hang on to children when they go in the ocean. The water is warm and there are water activities such as kayaking, hobie cats for sailing, seadoos, and of course the hotdog ride. We met up with family and friends and found it to be a good medium priced location that provided great weather every day, good food at the two buffet locations, a user friendly beach, kiddie pool with water slides and fun spots, adult only pools, as well as good food, and lots of kid related places and activities. We are not early risers and we were able to find decent locations on loungers when we did head down to the pool and/or beach. The lobby bar was a great place for us to meet on a regular basis and get a drink. There are a lot of kids so I would not recommend this place to those looking for a high end, quiet, honeymoon type of vacation. The service was excellent as all staff were eager to help and did their best to accommodate your needs. Pros: the beach, the weather, free wifi in the larger sized rooms (with Premium Package), comfy balconies, kiddie pools, great service, easy to get around for size, beautiful views, good value Cons: distance away from downtown, lots of kids, average restaurants, showers run hot and cold, Hints: Take a ride into La Crucecita, good pizza at La Crema, cheaper prices for souveniers, cheap taxis,
    Round Indicators
    Edradour ‪London‬, كندا. 01/21/2019 عطلة مع الأصدقاء

    “What Happened to the Barcelo?”

    This is a tough review to write. We returned to the Barcelo Huatulco this year for our third visit and splurged on Premium for the first time. Barcelo hotels, and the Barcelo Huatulco in particular, have been our go-to choice for a high quality holiday at a reasonable price. We have recommended the Barcelo Huatulco to many friends for hot weather, great food, and excellent staff. That said, I honestly don’t know if we will be back. The hotel has deteriorated significantly since our last visit two years ago. First, the a la cartes. The new system for non-premium guests is ridiculous. Our friends lined up every morning for over an hour and almost never got a table. We used to have to line up, but could book for the entire week. Even as premium guests, only late dining times (8:30 or 9:30) were available most days. Strangely, the restaurants were usually nearly entirely empty. Turns out, they weren’t worth the trouble other than the Mexican, which had excellent food and service. The Italian was cold, pre-made food served by indifferent staff who seemed to only want to hurry us through our meal. The Seafood was over-cooked and drowning in salty sauces. Our server, while pleasant, forgot about us for about 45 minutes so we sat with dirty plates and empty water glasses. We haven’t bothered with the Japanese at this point. The buffets were largely good for breakfast and lunch. The service at both buffets was very good. The variety at the buffets is less than in previous years and things like bacon and guacamole and Oaxacan cheese were hard to find. The concern I had about the buffets was that the food temperatures seemed to be problematic. Many dishes that should have been either hot or cold were room temperature, a breeding ground for food-related illness. Staff were never seen checking temperatures as they often are elsewhere and a shortage of serving utensils made cross-contamination a risk as well. And food-related illness was a problem. We have never been remotely sick at the Barcelo. Several of us were so sick this time we couldn’t leave the room for a number of days. We missed excursions and events we had pre-paid for, as well as valued time to enjoy a holiday we work hard to be able to take. We usually like to go walk the beach or visit La Crucecita but that has been impossible this trip due to illness. We were not alone. We met many guests who were suffering with gastroenteritis. This morning, as I’m writing this, we’re both sick despite staying out of the sun and drinking almost no alcohol yesterday. We’re worried we won’t be able to go on our pre-paid tour tonight. And the cleanliness standards didn’t help curtail the spread of illness. Bar glasses were frequently dirty with residue from previous drinks, lipstick, etc. on them. The poolside and lobby bathrooms were also often in need of cleaning. Children, including those in diapers, were frequently in the adult pool, especially on the weekend, and staff turned a blind eye to it. Outdoor tables were usually sticky and even tables in the buffet were just dusted off with a napkin instead of being cleaned properly between guests. Drink standards slipped too. Despite paying for premium, the only place we could really get premium drinks was in the lounge. Requesting Baileys, better tequila or wine was usually met with indifference or refusal from the bar and wait staff elsewhere. I don’t blame them - they are very understaffed at peak times. Poolside drink service was excellent though with a shout out to Alvaro who made our trip. Weirdly, our friends were also refused Baileys in the premium lounge last night. Apparently there is a limit on how much they can serve each day and they had reached it. So if other guests have consumed the two bottles the lounge is permitted to open each day, we aren’t allowed to have any at all (even though they have more). That was actually the final straw for me in deciding whether to write this review or to contact management privately with my concerns. Finally, the lounger game is completely out of control. We had heard that on previous stats but never had trouble getting a lounger at 7:30 or so when we got up. Not so this time. We had to set an alarm for 5:30 to get loungers in the shade and even then most were “reserved”. Many guests seem to have multiple loungers in the shade and the sun at the pool and the beach and rarely used any of them. Some hotels we’ve stayed will manage this and will even remove guests belongings or hotel towels after a chair has been vacant for several hours or not used at all. Not the Barcelo. Unlimited towels per guest are nice, but it makes it easy to “reserve” a lot of chairs. More shaded loungers would help the situation immensely. Sunny spots seemed to come available throughout the day while shaded ones were always “reserved”. There were some good things on our stay too - as mentioned the Mexican a la carte and poolside drink service were great. The spa services from Lucia and Brenda were lovely. The grounds and pool were clean. Oyuki did a great job with our room each day and the minibar was stocked with all the water we needed. As I said, it’s hard to write a bad review for a hotel we really enjoyed in the past and have highly recommended to many friends. But we didn’t have a good experience this year. Unfortunately, I don’t think we will return and that breaks my heart. We loved this hotel. We will need to find a new go-to place for a great week away in the sun.
    Round Indicators
    aiekon تورونتو, كندا. 01/21/2019 العائلة

    “Stressful experience”

    I really, really tried hard to love Barcelo Huatulco but found my overall stay to be filled with daily stress and disappointment. I would start off my day at 5:45am to ‘claim’ two beach chairs by either the pool or beach, as other guests felt a need to do this as well. Any later than that and you’re out of luck with chairs under the shade. Actually, all the chairs at the beach are taken by this time which makes me believe guests leave their towels on chairs overnight. I find this practice to be incredibly selfish and shameful by guests, but the staff at Barcelo Huatulco do not enforce any rules or remove towels left on chairs, so guests, myself include, go a bit crazy with ensuring we have at least have a place to sit during the day. For the rest of the day be prepared to feel dismayed that although 100% of beach chairs are claimed by towels, only 20-25% of them are actually being used. More often than not, chairs remain empty although claimed, for the entire day. And as we are mostly all Canadian, we’re too polite to call anyone out on it. So if you’re idea of vacation is waking up before 6am just to reserve a chair by the pool or beach, you’ll love it here. By 9am, you need to line up to reserve a spot at any of the a la carte restaurants. This was also another unbelievably stressful experience as the reason for wanting to dine at any of these restaurants is to escape the buffet. By the time you make it to the guest services desk all the reservations are taken. Although you can upgrade to premium level and make reservations at these restaurants via phone, it’s not worth the upgrade because... The quality of food, both at the buffet and a la carte restaurants, is horrendous. One thing in common between the buffet and a la carte restaurants is that the food is cold. Whether it’s being served to you or you serve yourself, expect cold or room temperature food. At the buffet, there’s a lack of variety and it’s tylically the same items of food over your week stay. You’ll love how creative the cooks can be with canned cocktail sausages. Plain in the morning, either breaded or wrapped in pastry in the afternoon, and then smothered in sauce in the evening. The food, in general, is just generic and tasteless. I resorted to eating chicken nuggets and fries for lunch and dinner as I couldn’t stomach eating the other dishes especially when they’re sitting in their trays cold. All in all, this trip felt way too long and I couldn’t want to be back home. My partner and I have been to 6 different resorts in the last six years, and Barcelo Huatulco is one I would never recommend to friends and family. We wouldn’t have chosen to stay here if not for being guests at a wedding taking place at the resort. I gave the resort two stars for the accessibility of rooms to the pool, beach and restaurants, and for the groundskeeping staff that are tirelessly working throughout the day to keep the resort grounds clean and tidy.
    Round Indicators
    wandag811 01/20/2019 زوجان

    “Relaxing Resort ”

    We were at this resort January 9th-17th. Cannot say enough about the fantastic staff. Albino,Greysi, Tomas, Maria and Marcial so happy helpful and true gems at this resort. Location is awesome however we have had much better food at other resorts. This is our 20th all inclusive vacation and the first time I’ve ever been sick. No alcohol drank and spent most of the time in the shade. Unfortunate but I think probably our last all inclusive. We used the internet across the street at the Italian Coffee shop, bought some coffee and enjoyed the wifi. Be sure to get your feet chewed on by the fish....tickles but your feet will appreciate it! Please note this is a very very hot part of Mexico 🔥Hopefully you find this valuable W
    Round Indicators
    SVict2004 فيكتوريا, كندا. 01/19/2019 زوجان

    “Nice but isolated”

    We very much enjoyed the Barcelo Resort in Huatulco but found it to be too isolated. It is a far distance from town but a cab ride is quite inexpensive. The beach area is not very expansive and so you can't walk too far. Additionally, outside the resort offers little walking area that is lit. The best part of this resort is the view from the Premium level rooms and some of the staff. In particular, we want to acknowledge Saul Zurita. He was a wonderful server, and a kind and considerate person. He worked hard carrying drinks from the bar to the beach and always did so with a smile on his face. Thanks, Saul.

    استجاب HBarceloHuatulco, Director General في بارسيلو هواتولكو بيتش ريزورت - شامل جميع الخدمات, لهذا التعليق
     Dear SVict We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. On the other hand we thank you for pointing out the kindness and enthusiasm of Saul, Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards, Gloria López Mendiola. Directora General. Barceló Huatulco.

    تقييم

    Round Indicators

    • يناير 21 2019
    • Chestermere, Canada
    • العائلة

    916gails

    “Casual Family Attraction”


    This comfortable, decent sized resort, has all the basic amenities needed for a great holiday. We purchased the Premium Level and definitely found it worthwhile. We had an upgraded room, upgraded liquor, access to restaurants for those who like reservations, and many discounts and benefits that went along with it. The beach on Tangolunda Bay is easy to walk on and very scenic. The waves and currents are pretty strong so be sure to hang on to children when they go in the ocean. The water is warm and there are water activities such as kayaking, hobie cats for sailing, seadoos, and of course the hotdog ride. We met up with family and friends and found it to be a good medium priced location that provided great weather every day, good food at the two buffet locations, a user friendly beach, kiddie pool with water slides and fun spots, adult only pools, as well as good food, and lots of kid related places and activities. We are not early risers and we were able to find decent locations on loungers when we did head down to the pool and/or beach. The lobby bar was a great place for us to meet on a regular basis and get a drink. There are a lot of kids so I would not recommend this place to those looking for a high end, quiet, honeymoon type of vacation. The service was excellent as all staff were eager to help and did their best to accommodate your needs. Pros: the beach, the weather, free wifi in the larger sized rooms (with Premium Package), comfy balconies, kiddie pools, great service, easy to get around for size, beautiful views, good value Cons: distance away from downtown, lots of kids, average restaurants, showers run hot and cold, Hints: Take a ride into La Crucecita, good pizza at La Crema, cheaper prices for souveniers, cheap taxis,


    تقييم

    Round Indicators

    • يناير 21 2019
    • ‪London‬, كندا
    • عطلة مع الأصدقاء

    Edradour

    “What Happened to the Barcelo?”


    This is a tough review to write. We returned to the Barcelo Huatulco this year for our third visit and splurged on Premium for the first time. Barcelo hotels, and the Barcelo Huatulco in particular, have been our go-to choice for a high quality holiday at a reasonable price. We have recommended the Barcelo Huatulco to many friends for hot weather, great food, and excellent staff. That said, I honestly don’t know if we will be back. The hotel has deteriorated significantly since our last visit two years ago. First, the a la cartes. The new system for non-premium guests is ridiculous. Our friends lined up every morning for over an hour and almost never got a table. We used to have to line up, but could book for the entire week. Even as premium guests, only late dining times (8:30 or 9:30) were available most days. Strangely, the restaurants were usually nearly entirely empty. Turns out, they weren’t worth the trouble other than the Mexican, which had excellent food and service. The Italian was cold, pre-made food served by indifferent staff who seemed to only want to hurry us through our meal. The Seafood was over-cooked and drowning in salty sauces. Our server, while pleasant, forgot about us for about 45 minutes so we sat with dirty plates and empty water glasses. We haven’t bothered with the Japanese at this point. The buffets were largely good for breakfast and lunch. The service at both buffets was very good. The variety at the buffets is less than in previous years and things like bacon and guacamole and Oaxacan cheese were hard to find. The concern I had about the buffets was that the food temperatures seemed to be problematic. Many dishes that should have been either hot or cold were room temperature, a breeding ground for food-related illness. Staff were never seen checking temperatures as they often are elsewhere and a shortage of serving utensils made cross-contamination a risk as well. And food-related illness was a problem. We have never been remotely sick at the Barcelo. Several of us were so sick this time we couldn’t leave the room for a number of days. We missed excursions and events we had pre-paid for, as well as valued time to enjoy a holiday we work hard to be able to take. We usually like to go walk the beach or visit La Crucecita but that has been impossible this trip due to illness. We were not alone. We met many guests who were suffering with gastroenteritis. This morning, as I’m writing this, we’re both sick despite staying out of the sun and drinking almost no alcohol yesterday. We’re worried we won’t be able to go on our pre-paid tour tonight. And the cleanliness standards didn’t help curtail the spread of illness. Bar glasses were frequently dirty with residue from previous drinks, lipstick, etc. on them. The poolside and lobby bathrooms were also often in need of cleaning. Children, including those in diapers, were frequently in the adult pool, especially on the weekend, and staff turned a blind eye to it. Outdoor tables were usually sticky and even tables in the buffet were just dusted off with a napkin instead of being cleaned properly between guests. Drink standards slipped too. Despite paying for premium, the only place we could really get premium drinks was in the lounge. Requesting Baileys, better tequila or wine was usually met with indifference or refusal from the bar and wait staff elsewhere. I don’t blame them - they are very understaffed at peak times. Poolside drink service was excellent though with a shout out to Alvaro who made our trip. Weirdly, our friends were also refused Baileys in the premium lounge last night. Apparently there is a limit on how much they can serve each day and they had reached it. So if other guests have consumed the two bottles the lounge is permitted to open each day, we aren’t allowed to have any at all (even though they have more). That was actually the final straw for me in deciding whether to write this review or to contact management privately with my concerns. Finally, the lounger game is completely out of control. We had heard that on previous stats but never had trouble getting a lounger at 7:30 or so when we got up. Not so this time. We had to set an alarm for 5:30 to get loungers in the shade and even then most were “reserved”. Many guests seem to have multiple loungers in the shade and the sun at the pool and the beach and rarely used any of them. Some hotels we’ve stayed will manage this and will even remove guests belongings or hotel towels after a chair has been vacant for several hours or not used at all. Not the Barcelo. Unlimited towels per guest are nice, but it makes it easy to “reserve” a lot of chairs. More shaded loungers would help the situation immensely. Sunny spots seemed to come available throughout the day while shaded ones were always “reserved”. There were some good things on our stay too - as mentioned the Mexican a la carte and poolside drink service were great. The spa services from Lucia and Brenda were lovely. The grounds and pool were clean. Oyuki did a great job with our room each day and the minibar was stocked with all the water we needed. As I said, it’s hard to write a bad review for a hotel we really enjoyed in the past and have highly recommended to many friends. But we didn’t have a good experience this year. Unfortunately, I don’t think we will return and that breaks my heart. We loved this hotel. We will need to find a new go-to place for a great week away in the sun.


    تقييم

    Round Indicators

    • يناير 21 2019
    • تورونتو, كندا
    • العائلة

    aiekon

    “Stressful experience”


    I really, really tried hard to love Barcelo Huatulco but found my overall stay to be filled with daily stress and disappointment. I would start off my day at 5:45am to ‘claim’ two beach chairs by either the pool or beach, as other guests felt a need to do this as well. Any later than that and you’re out of luck with chairs under the shade. Actually, all the chairs at the beach are taken by this time which makes me believe guests leave their towels on chairs overnight. I find this practice to be incredibly selfish and shameful by guests, but the staff at Barcelo Huatulco do not enforce any rules or remove towels left on chairs, so guests, myself include, go a bit crazy with ensuring we have at least have a place to sit during the day. For the rest of the day be prepared to feel dismayed that although 100% of beach chairs are claimed by towels, only 20-25% of them are actually being used. More often than not, chairs remain empty although claimed, for the entire day. And as we are mostly all Canadian, we’re too polite to call anyone out on it. So if you’re idea of vacation is waking up before 6am just to reserve a chair by the pool or beach, you’ll love it here. By 9am, you need to line up to reserve a spot at any of the a la carte restaurants. This was also another unbelievably stressful experience as the reason for wanting to dine at any of these restaurants is to escape the buffet. By the time you make it to the guest services desk all the reservations are taken. Although you can upgrade to premium level and make reservations at these restaurants via phone, it’s not worth the upgrade because... The quality of food, both at the buffet and a la carte restaurants, is horrendous. One thing in common between the buffet and a la carte restaurants is that the food is cold. Whether it’s being served to you or you serve yourself, expect cold or room temperature food. At the buffet, there’s a lack of variety and it’s tylically the same items of food over your week stay. You’ll love how creative the cooks can be with canned cocktail sausages. Plain in the morning, either breaded or wrapped in pastry in the afternoon, and then smothered in sauce in the evening. The food, in general, is just generic and tasteless. I resorted to eating chicken nuggets and fries for lunch and dinner as I couldn’t stomach eating the other dishes especially when they’re sitting in their trays cold. All in all, this trip felt way too long and I couldn’t want to be back home. My partner and I have been to 6 different resorts in the last six years, and Barcelo Huatulco is one I would never recommend to friends and family. We wouldn’t have chosen to stay here if not for being guests at a wedding taking place at the resort. I gave the resort two stars for the accessibility of rooms to the pool, beach and restaurants, and for the groundskeeping staff that are tirelessly working throughout the day to keep the resort grounds clean and tidy.


    تقييم

    Round Indicators

    • يناير 20 2019
    • زوجان

    wandag811

    “Relaxing Resort ”


    We were at this resort January 9th-17th. Cannot say enough about the fantastic staff. Albino,Greysi, Tomas, Maria and Marcial so happy helpful and true gems at this resort. Location is awesome however we have had much better food at other resorts. This is our 20th all inclusive vacation and the first time I’ve ever been sick. No alcohol drank and spent most of the time in the shade. Unfortunate but I think probably our last all inclusive. We used the internet across the street at the Italian Coffee shop, bought some coffee and enjoyed the wifi. Be sure to get your feet chewed on by the fish....tickles but your feet will appreciate it! Please note this is a very very hot part of Mexico 🔥Hopefully you find this valuable W


    تقييم

    Round Indicators

    • يناير 19 2019
    • فيكتوريا, كندا
    • زوجان

    SVict2004

    “Nice but isolated”


    We very much enjoyed the Barcelo Resort in Huatulco but found it to be too isolated. It is a far distance from town but a cab ride is quite inexpensive. The beach area is not very expansive and so you can't walk too far. Additionally, outside the resort offers little walking area that is lit. The best part of this resort is the view from the Premium level rooms and some of the staff. In particular, we want to acknowledge Saul Zurita. He was a wonderful server, and a kind and considerate person. He worked hard carrying drinks from the bar to the beach and always did so with a smile on his face. Thanks, Saul.


    استجاب HBarceloHuatulco, Director General في بارسيلو هواتولكو بيتش ريزورت - شامل جميع الخدمات, لهذا التعليق
    Dear SVict We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. On the other hand we thank you for pointing out the kindness and enthusiasm of Saul, Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards, Gloria López Mendiola. Directora General. Barceló Huatulco.

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