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Barceló Hotel Pool  Maya Beach
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

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Barceló Maya Beach

4.0/5 Round Indicators
| 11691 تعليقات النزلاء

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    Round Indicators
    SZ2013 ‪Kihei‬, هاواي. 07/19/2019 عطلة مع الأصدقاء

    “We love the Non motorized water sports!! ”

    Francisco, Armando, Jonathan, Fernando, Gabriella, and Ramon were excellent with their water sport advice as well as amazing instructors for both catamaran lessons and wind surfing lessons. Each of them were friendly, highly knowledgeable, kind, and extremely helpful. They were very attentive, especially near the rocky beach areas where the catamaran boats and wind surfing boards leave and come back in. I hope that before my visit next year the resort will be able to bring in extra sand for the multiple rocky beach areas. I narrowly avoided a foot injury and was offered a helping hand from one of the aforementioned water sports professionals. Unfortunately there were only 2 kayaks available for the entire resort property which is comprised of 5 separate Barcelo hotels. Francisco, Armando, Jonathan, Fernando, Gabriella, and Ramon made the non motorized water sports the best part of my vacation at Barcelo.
    Round Indicators
    gmck678 دنفر, ‪Colorado‬. 07/19/2019 العائلة

    “Expected a little more”

    Overall the grounds were nice and well kept. Most of the staff was friendly with a few exceptions. In comparing to similar resorts this one fell short in two main areas. Guest rooms and food quality. Guest rooms are in dire need of a renovation. Not that you are spending a lot of time in the room but this this was no bueno. My back is still wrenched from sleeping 6 nights on that bent spring they called a mattress and the sheets were like sandpaper. I called to see if I could pay for upgraded mattress but my complaints was lost in translation. Food was plentiful and the choice of fresh fruits and vegetables was great. However, the entrees (hot food) could have been better quality and they could have used a few more options. The spa was nice and the hydrotherapy was my favorite part. I made this review based on similarly priced resorts. I visit Riviera Maya often and won't stay at this location again unless they make some drastic changes.

    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا بيتش, لهذا التعليق
     Dear Guest, Thank you for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards,

    Round Indicators
    Kmulkey 07/19/2019 عطلة مع الأصدقاء

    “Genuine Review ”

    This will seem a bit long, but I wanted to leave a real, honest review of this property. First, I’ll start with the positives. The resort is a huge complex of 6 total properties. Staying at “Beach” or “Caribe” gives you access to 4 of the 6. This is nice, because, if you’re unhappy with your current spot, it’s easy to find someplace more to your liking. The room was very nice. Plenty of space, and comfortable. There are 7 pools, and all have wet bars, so that’s a plus. The adults only pool is by far the best area. Some things I would change or, pay attention to the next time I book. First and foremost, the alcohol policy on this resort is ridiculous. The included liquor is very low quality, and a poor selection (apparently Scotch and Bourbon are the same things here). Only one bar on the property is open at all before 11:00 am, and you cannot get any alcohol before 11:00 am anywhere, and not before noon at the pool bars (this means no mimosas or bloody Mary’s at breakfast). This is a “nation wide” ordinance, but it does not apply to all resorts in Riviera Maya, so why Barcelo? Second is the food schedule. They claim to have 10 a la carte restaurants, 4 buffets, and 4 snack bars. This is misleading. Of the 4 buffets, only two are ever open (I never saw the one at Maya Beach open) and their times are terrible. They close from 10:30-12:30, so if you’re not out of your room before 10:30, you pretty much don’t eat until 1:00. The food is not bad, but it’s the same thing every day and has no rhyme or reason to what is prepared (one day lunch was mushrooms, barbacoa (no tortillas) and hotdogs?) You only get a certain number of a la carte dinners based on the number of nights you’re staying (we got 7 dinners for 10 nights). They claim to have 10 restaurants, but four are duplicates (two hibachi style, two Italian) and three others are on the Maya Palace property which you don’t have access to unless you pay for your mean (defeats the purpose of all inclusive). Third, the beaches are in terrible shape. I got the distinct impression that the management didn’t want people on the beaches at all. Seaweed is everywhere (not unique to Barcelo) but they have not removed any of it for months and it’s decaying and smells like rotting sea life. There are no cabana or umbrellas to rent, and there are no bars on the beach (or waiters to bring drinks). The final negative is the number of items and activities that you must pay for, even if you are staying “all inclusive.” You have to pay for dinners at three of the restaurants. You have to pay for wine with dinner. You have to pay to play the games at the sports bar (bowling, mini-golf, pool, etc). You have to pay for the onsite water park, and none of the charges are small (30 bucks for two people to bowl for an hour). Over all we had a great time, but I won’t be returning to this property. There are too many other resorts where this is not a problem. I hope this can help a few of you if you’re on the fence about staying here.

    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا بيتش, لهذا التعليق
     Dear Guest, I want to thank you for taking the time to share your comments. Constructive feedback is always appreciated as it allows us to pinpoint our areas of opportunity and grow as a resort. Our priority is keeping our guests satisfied at all times. On the other hand, I regret to read about the inconveniences you experienced during your stay; I have shared your valuable comments with the team managers in charge of the areas you mentioned and they are already using your remarks to improve the experience. Thank you again for your comments and kind words and we hope you give us the opportunity to better serve you in the future. Warm regards, José Luis Serratos Subdirector Barcleó Maya Beach

    Round Indicators
    B00merSooner45 07/19/2019 العائلة

    “Buffett Staff”

    Barcelo Maya Beach / Caribe / Colonial / Tropical / Palace DARY PEREZ at the Maya Beach Buffett deserves a huge shout out and or promotion! This man waited on us every morning (6days) at the buffet. From day 1! He shook our hands, looked us in the eye and made us feel welcome. He asked me and my family’s names and every morning he greeted us BY NAME and had my coffee ready and set waiting on me at “our table”! It’s these little things that will definitely have my family coming back and my recommendation to our friends back in Texas! I hope this post makes it to someone important at this resort because he is great and deserves to be on some kind of management track!

    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا بيتش, لهذا التعليق
     Dear Guest, It is a great honor to read your comments. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. Knowing that their holidays have left them satisfied makes us feel very proud of our hotel and staff who make everything possible. It was a pleasure to host your vacation and we hope you will provide us with an opportunity to assist you again on your next vacation. Warm Regards, José Luis Serratos Sub Director Barceló Maya Beach

    Round Indicators
    Dan R 07/18/2019 العائلة

    “Barcelo Maya Beach Water Sports”

    The water sports activities at the beach were so much fun and there are so many options. Francisco and Gabriela were very kind to us and provided excellent training for the water sport activities. We had a great time and would definitely go again.

    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا بيتش, لهذا التعليق
     Dear Dan R, Thank you so much for sharing your impressions about Barcelo Maya Beach, we are glad we have accomplished your expectations and enjoyed your vacation with us. We are so proud to receive their excellent comments toward our service and toward our staff, with this we affirmed that we have provided you an excellent service that you deserve, thank you for your comments. It will be a pleasure to transfer your great comments to our staff. We hope to have the opportunity to serve you again. Best Regards,

    تقييم

    Round Indicators

    • يوليو 19 2019
    • ‪Kihei‬, هاواي
    • عطلة مع الأصدقاء

    SZ2013

    “We love the Non motorized water sports!! ”


    Francisco, Armando, Jonathan, Fernando, Gabriella, and Ramon were excellent with their water sport advice as well as amazing instructors for both catamaran lessons and wind surfing lessons. Each of them were friendly, highly knowledgeable, kind, and extremely helpful. They were very attentive, especially near the rocky beach areas where the catamaran boats and wind surfing boards leave and come back in. I hope that before my visit next year the resort will be able to bring in extra sand for the multiple rocky beach areas. I narrowly avoided a foot injury and was offered a helping hand from one of the aforementioned water sports professionals. Unfortunately there were only 2 kayaks available for the entire resort property which is comprised of 5 separate Barcelo hotels. Francisco, Armando, Jonathan, Fernando, Gabriella, and Ramon made the non motorized water sports the best part of my vacation at Barcelo.


    تقييم

    Round Indicators

    • يوليو 19 2019
    • دنفر, ‪Colorado‬
    • العائلة

    gmck678

    “Expected a little more”


    Overall the grounds were nice and well kept. Most of the staff was friendly with a few exceptions. In comparing to similar resorts this one fell short in two main areas. Guest rooms and food quality. Guest rooms are in dire need of a renovation. Not that you are spending a lot of time in the room but this this was no bueno. My back is still wrenched from sleeping 6 nights on that bent spring they called a mattress and the sheets were like sandpaper. I called to see if I could pay for upgraded mattress but my complaints was lost in translation. Food was plentiful and the choice of fresh fruits and vegetables was great. However, the entrees (hot food) could have been better quality and they could have used a few more options. The spa was nice and the hydrotherapy was my favorite part. I made this review based on similarly priced resorts. I visit Riviera Maya often and won't stay at this location again unless they make some drastic changes.


    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا بيتش, لهذا التعليق
    Dear Guest, Thank you for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards,

    تقييم

    Round Indicators

    • يوليو 19 2019
    • عطلة مع الأصدقاء

    Kmulkey

    “Genuine Review ”


    This will seem a bit long, but I wanted to leave a real, honest review of this property. First, I’ll start with the positives. The resort is a huge complex of 6 total properties. Staying at “Beach” or “Caribe” gives you access to 4 of the 6. This is nice, because, if you’re unhappy with your current spot, it’s easy to find someplace more to your liking. The room was very nice. Plenty of space, and comfortable. There are 7 pools, and all have wet bars, so that’s a plus. The adults only pool is by far the best area. Some things I would change or, pay attention to the next time I book. First and foremost, the alcohol policy on this resort is ridiculous. The included liquor is very low quality, and a poor selection (apparently Scotch and Bourbon are the same things here). Only one bar on the property is open at all before 11:00 am, and you cannot get any alcohol before 11:00 am anywhere, and not before noon at the pool bars (this means no mimosas or bloody Mary’s at breakfast). This is a “nation wide” ordinance, but it does not apply to all resorts in Riviera Maya, so why Barcelo? Second is the food schedule. They claim to have 10 a la carte restaurants, 4 buffets, and 4 snack bars. This is misleading. Of the 4 buffets, only two are ever open (I never saw the one at Maya Beach open) and their times are terrible. They close from 10:30-12:30, so if you’re not out of your room before 10:30, you pretty much don’t eat until 1:00. The food is not bad, but it’s the same thing every day and has no rhyme or reason to what is prepared (one day lunch was mushrooms, barbacoa (no tortillas) and hotdogs?) You only get a certain number of a la carte dinners based on the number of nights you’re staying (we got 7 dinners for 10 nights). They claim to have 10 restaurants, but four are duplicates (two hibachi style, two Italian) and three others are on the Maya Palace property which you don’t have access to unless you pay for your mean (defeats the purpose of all inclusive). Third, the beaches are in terrible shape. I got the distinct impression that the management didn’t want people on the beaches at all. Seaweed is everywhere (not unique to Barcelo) but they have not removed any of it for months and it’s decaying and smells like rotting sea life. There are no cabana or umbrellas to rent, and there are no bars on the beach (or waiters to bring drinks). The final negative is the number of items and activities that you must pay for, even if you are staying “all inclusive.” You have to pay for dinners at three of the restaurants. You have to pay for wine with dinner. You have to pay to play the games at the sports bar (bowling, mini-golf, pool, etc). You have to pay for the onsite water park, and none of the charges are small (30 bucks for two people to bowl for an hour). Over all we had a great time, but I won’t be returning to this property. There are too many other resorts where this is not a problem. I hope this can help a few of you if you’re on the fence about staying here.


    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا بيتش, لهذا التعليق
    Dear Guest, I want to thank you for taking the time to share your comments. Constructive feedback is always appreciated as it allows us to pinpoint our areas of opportunity and grow as a resort. Our priority is keeping our guests satisfied at all times. On the other hand, I regret to read about the inconveniences you experienced during your stay; I have shared your valuable comments with the team managers in charge of the areas you mentioned and they are already using your remarks to improve the experience. Thank you again for your comments and kind words and we hope you give us the opportunity to better serve you in the future. Warm regards, José Luis Serratos Subdirector Barcleó Maya Beach

    تقييم

    Round Indicators

    • يوليو 19 2019
    • العائلة

    B00merSooner45

    “Buffett Staff”


    Barcelo Maya Beach / Caribe / Colonial / Tropical / Palace DARY PEREZ at the Maya Beach Buffett deserves a huge shout out and or promotion! This man waited on us every morning (6days) at the buffet. From day 1! He shook our hands, looked us in the eye and made us feel welcome. He asked me and my family’s names and every morning he greeted us BY NAME and had my coffee ready and set waiting on me at “our table”! It’s these little things that will definitely have my family coming back and my recommendation to our friends back in Texas! I hope this post makes it to someone important at this resort because he is great and deserves to be on some kind of management track!


    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا بيتش, لهذا التعليق
    Dear Guest, It is a great honor to read your comments. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. Knowing that their holidays have left them satisfied makes us feel very proud of our hotel and staff who make everything possible. It was a pleasure to host your vacation and we hope you will provide us with an opportunity to assist you again on your next vacation. Warm Regards, José Luis Serratos Sub Director Barceló Maya Beach

    تقييم

    Round Indicators

    • يوليو 18 2019
    • العائلة

    Dan R

    “Barcelo Maya Beach Water Sports”


    The water sports activities at the beach were so much fun and there are so many options. Francisco and Gabriela were very kind to us and provided excellent training for the water sport activities. We had a great time and would definitely go again.


    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا بيتش, لهذا التعليق
    Dear Dan R, Thank you so much for sharing your impressions about Barcelo Maya Beach, we are glad we have accomplished your expectations and enjoyed your vacation with us. We are so proud to receive their excellent comments toward our service and toward our staff, with this we affirmed that we have provided you an excellent service that you deserve, thank you for your comments. It will be a pleasure to transfer your great comments to our staff. We hope to have the opportunity to serve you again. Best Regards,

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