Barceló Hotel Pool  Maya Beach
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

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Barceló Maya Beach

4.5/5 Round Indicators
| 10645 تعليقات النزلاء

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


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التصفية حسب:

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    Round Indicators
    ImDougLogan 01/20/2019 العائلة

    “Pretty good”

    Second time back to this resort after being married here in 2010, this time with kids! They loved the pools and had a great time. Room cleaning could have been better during the week, but otherwise no real issues with the resort.
    Round Indicators
    mymyheyhay ‪Southwick‬, ماساتشوستس. 01/20/2019 عطلة مع الأصدقاء

    “Ivan Uh waiter at Maya Beach”

    We had an excellent waiter named Ivan Uh who was always smiling, hard-working, and knew what we needed to drink before we even sat down. He made our stay much more enjoyable! We were there for a concert event, Ivan also was a server at that event. He knew what we wanted and brought cold beer our way. 😉
    Round Indicators
    GaryHarper Toronto. 01/20/2019 العائلة

    “Awesome!”

    This is my 3rd time in Mexico but certainly not my 1st All-Inclusive and so it says a lot when I say this is the very best one I have had the pleasure of staying at. :-) I am on the discerning side so If you don't love this place then I feel sorry for you as there must be something wrong alright ;-) I could go on and on but it really ticks all the important boxes...I hope I can get back again. We were part of my nephews The Harper wedding so many of us there and we all had an "Awesome" Time. Thanks, Barcelo for the amazing time and memories :-) Shoutout to the wonderful service staff :-) Nice lady name is Poonti(close) Beach Bar night server by the tulips.
    Round Indicators
    mamasveta2018 سان دييجو, كاليفورنيا. 01/19/2019 العائلة

    “All inclusive family resort ( positives, so-so and negatives)”

    Positives: Grounds are beautiful with clean pools and lots of palm trees on the beach. Excellent hibachi restaurants and buffet restaurants. So-so: Sand on the beach is very thin with lots of rocks and the beach is always full of seaweed. In order to get to swim in the ocean you need to walk through 12-15 feet of seaweed. Rest of the restaurants OK, was really disappointed with Mexican restaurant ( both food and service). Negatives: Room that we booked for 2 adults and 2 children with 2 separate beds was not available for another 4 days ( I booked 6 months in advance) so we end up with one king size bed which me, my husband and our 11 year old daughter had to share and our 17 year old was sleeping on small daybed. When I called to enquire on the room after 4 days, they told me that the room l booked will be available in 2 days at the other sister property, so at that point I gave up and we stayed in the same room till the end of our 2 weeks vacation. I carelessly left my very nice VS bra on the armchair and it magically disappeared after the cleaning people tidied up the room. I complained to the boss of the cleaning crew, they made report ( which took 1.5 hrs and did not have any follow up) and 2 days later both of my daughters nice sunglasses also magically disappeared. It is very sad that you cannot leave anything of value in the room where you stay. All together it was a nice vacation, but I will not return to Barcelo.
    Round Indicators
    carolbon ‪Edmonton‬, كندا. 01/18/2019 عطلة مع الأصدقاء

    “Not a Five Star Resort.”

    Just returned from our vacation at Barcelo Maya Beach. We were there for a Wedding so this large resort isn't what we usually travel too. We like adult only and small scale resorts. However Maya Beach did have some nice amenities. Upon our arrival at the Resort we went to the front desk too check in, The check in process was a disaster. The girl that was helping us didn't understand English at all. After 30 minutes she walked away from us left us standing there and we still weren't checked in. We asked another staff member to help us and he finished our check in. Later that evening we were sitting and enjoying the beautiful evening with our friends. At midnight the lights all went out. We asked the waitress what happened but she didn't speak English so couldn't answer us. We found out later that they close at midnight. It would have been nice if they could have told us. Walking close to water in the dark wasn't a fun thing. Rooms were very clean. We had no problem with housekeeping. In fact resort was very clean overall. But rooms are very dated. Could use some TLC. As most hotels have a lock on the inside of your room for added safety. One morning someone was knocking and banging so hard on our door we thought something had happened. All of sudden the door opened which was double locked and a man was talking to us in Spanish we have no idea why he was there or what he wanted. It was scarey too know someone could get in our room that easy while we slept. We spend alot our time at the adult only pool. Jesus Rodriguez at Bar Cielito was the best bartender. The downside to this bar was there was no food service so you needed too go elsewhere if you were hungry. The A La Carte's were hard to get into. We only were able to get into two which is sad when your allowed four in a week.. As for the buffets same thing everyday. It seemed like they would take leftovers from the day before and mix it together. Wasn't very appealing. One day my husband took a burger off of the kids buffet and the burger was raw. The one thing that really surprised us on Mexican night at the buffet we asked where the tacos were and they had none. If your looking for entertainment in the evenings, perhaps a Piano bar or just some relaxing music. There is none at this resort We asked for a spanish coffee one evening they didn't know how to make it,. It was also hard to find out what was happening at the resort on a daily bases. Most resorts will put a list of entertainment activities in your room but not at this resort. They are posted on boards around the resort but it is hard to find them. On a positive side if you are travelling with Children this is the place to go. Lots to do for kids and they are adding on more such as zip lining. However alot of the kids activities do cost extra, There is a mall in the middle of the resort as well. This resort also charges for Wifi. if you want it in your room. There are places on the resort where it is free at certain hours of the day. As I mentioned before we were there for Wedding. The Wedding was beautiful the food drink and service were the best we had all week. Overall, this resort had some good and bad. But for us we would not return as it is over priced for what you get. Once you have experienced a 5 star resort its tough to go to a 3 star resort such as the Barcelo Maya Beach.

    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا بيتش, لهذا التعليق
     Dear Guest, Thank you for your valued time and your review on your recent stay at Barceló Maya Beach. It is with great concern that I read your feedback about how we did not manage to exceed your expectations during your stay, please know that day by day each and every staff member puts very much effort in order to work hard and to accomplish your every needs, our goal is to make your holidays as perfect and memorable as they can possibly be. Please forgive us, for not being this the occasion. I truly hope you allow us another opportunity to welcome you and allow me to assure you that you will notice all the improvements we have made since your last stay and hopefully change the thought you have towards our Resort. Best Regards, José Luis Serratos Sub Director Barceló Maya Beach

    تقييم

    Round Indicators

    • يناير 20 2019
    • العائلة

    ImDougLogan

    “Pretty good”


    Second time back to this resort after being married here in 2010, this time with kids! They loved the pools and had a great time. Room cleaning could have been better during the week, but otherwise no real issues with the resort.


    تقييم

    Round Indicators

    • يناير 20 2019
    • ‪Southwick‬, ماساتشوستس
    • عطلة مع الأصدقاء

    mymyheyhay

    “Ivan Uh waiter at Maya Beach”


    We had an excellent waiter named Ivan Uh who was always smiling, hard-working, and knew what we needed to drink before we even sat down. He made our stay much more enjoyable! We were there for a concert event, Ivan also was a server at that event. He knew what we wanted and brought cold beer our way. 😉


    تقييم

    Round Indicators

    • يناير 20 2019
    • Toronto
    • العائلة

    GaryHarper

    “Awesome!”


    This is my 3rd time in Mexico but certainly not my 1st All-Inclusive and so it says a lot when I say this is the very best one I have had the pleasure of staying at. :-) I am on the discerning side so If you don't love this place then I feel sorry for you as there must be something wrong alright ;-) I could go on and on but it really ticks all the important boxes...I hope I can get back again. We were part of my nephews The Harper wedding so many of us there and we all had an "Awesome" Time. Thanks, Barcelo for the amazing time and memories :-) Shoutout to the wonderful service staff :-) Nice lady name is Poonti(close) Beach Bar night server by the tulips.


    تقييم

    Round Indicators

    • يناير 19 2019
    • سان دييجو, كاليفورنيا
    • العائلة

    mamasveta2018

    “All inclusive family resort ( positives, so-so and negatives)”


    Positives: Grounds are beautiful with clean pools and lots of palm trees on the beach. Excellent hibachi restaurants and buffet restaurants. So-so: Sand on the beach is very thin with lots of rocks and the beach is always full of seaweed. In order to get to swim in the ocean you need to walk through 12-15 feet of seaweed. Rest of the restaurants OK, was really disappointed with Mexican restaurant ( both food and service). Negatives: Room that we booked for 2 adults and 2 children with 2 separate beds was not available for another 4 days ( I booked 6 months in advance) so we end up with one king size bed which me, my husband and our 11 year old daughter had to share and our 17 year old was sleeping on small daybed. When I called to enquire on the room after 4 days, they told me that the room l booked will be available in 2 days at the other sister property, so at that point I gave up and we stayed in the same room till the end of our 2 weeks vacation. I carelessly left my very nice VS bra on the armchair and it magically disappeared after the cleaning people tidied up the room. I complained to the boss of the cleaning crew, they made report ( which took 1.5 hrs and did not have any follow up) and 2 days later both of my daughters nice sunglasses also magically disappeared. It is very sad that you cannot leave anything of value in the room where you stay. All together it was a nice vacation, but I will not return to Barcelo.


    تقييم

    Round Indicators

    • يناير 18 2019
    • ‪Edmonton‬, كندا
    • عطلة مع الأصدقاء

    carolbon

    “Not a Five Star Resort.”


    Just returned from our vacation at Barcelo Maya Beach. We were there for a Wedding so this large resort isn't what we usually travel too. We like adult only and small scale resorts. However Maya Beach did have some nice amenities. Upon our arrival at the Resort we went to the front desk too check in, The check in process was a disaster. The girl that was helping us didn't understand English at all. After 30 minutes she walked away from us left us standing there and we still weren't checked in. We asked another staff member to help us and he finished our check in. Later that evening we were sitting and enjoying the beautiful evening with our friends. At midnight the lights all went out. We asked the waitress what happened but she didn't speak English so couldn't answer us. We found out later that they close at midnight. It would have been nice if they could have told us. Walking close to water in the dark wasn't a fun thing. Rooms were very clean. We had no problem with housekeeping. In fact resort was very clean overall. But rooms are very dated. Could use some TLC. As most hotels have a lock on the inside of your room for added safety. One morning someone was knocking and banging so hard on our door we thought something had happened. All of sudden the door opened which was double locked and a man was talking to us in Spanish we have no idea why he was there or what he wanted. It was scarey too know someone could get in our room that easy while we slept. We spend alot our time at the adult only pool. Jesus Rodriguez at Bar Cielito was the best bartender. The downside to this bar was there was no food service so you needed too go elsewhere if you were hungry. The A La Carte's were hard to get into. We only were able to get into two which is sad when your allowed four in a week.. As for the buffets same thing everyday. It seemed like they would take leftovers from the day before and mix it together. Wasn't very appealing. One day my husband took a burger off of the kids buffet and the burger was raw. The one thing that really surprised us on Mexican night at the buffet we asked where the tacos were and they had none. If your looking for entertainment in the evenings, perhaps a Piano bar or just some relaxing music. There is none at this resort We asked for a spanish coffee one evening they didn't know how to make it,. It was also hard to find out what was happening at the resort on a daily bases. Most resorts will put a list of entertainment activities in your room but not at this resort. They are posted on boards around the resort but it is hard to find them. On a positive side if you are travelling with Children this is the place to go. Lots to do for kids and they are adding on more such as zip lining. However alot of the kids activities do cost extra, There is a mall in the middle of the resort as well. This resort also charges for Wifi. if you want it in your room. There are places on the resort where it is free at certain hours of the day. As I mentioned before we were there for Wedding. The Wedding was beautiful the food drink and service were the best we had all week. Overall, this resort had some good and bad. But for us we would not return as it is over priced for what you get. Once you have experienced a 5 star resort its tough to go to a 3 star resort such as the Barcelo Maya Beach.


    استجاب DirectorBeachCaribe, Gerente في بارسيلو مايا بيتش, لهذا التعليق
    Dear Guest, Thank you for your valued time and your review on your recent stay at Barceló Maya Beach. It is with great concern that I read your feedback about how we did not manage to exceed your expectations during your stay, please know that day by day each and every staff member puts very much effort in order to work hard and to accomplish your every needs, our goal is to make your holidays as perfect and memorable as they can possibly be. Please forgive us, for not being this the occasion. I truly hope you allow us another opportunity to welcome you and allow me to assure you that you will notice all the improvements we have made since your last stay and hopefully change the thought you have towards our Resort. Best Regards, José Luis Serratos Sub Director Barceló Maya Beach

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