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Barceló Hotel Gastronomy Costa Vasca
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Map and location

Avenida Pio Baroja, 15   20008 San Sebastián , País Vasco   España  


Places of Interest

23.1 km San Sebastián Airport

2.11 km San Sebastian Railway Station

22.6 km Bidasoa Fairgrounds

550 m Ondarreta beach

Premios y Reconocimientos

Prizes and awards

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Barceló Costa Vasca

4.0/5 Round Indicators
| 2686 تعليقات النزلاء

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Comments

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    Round Indicators
    1kiwi1976 ‪San Pedro de Alcantara‬, إسبانيا. 08/17/2019 العائلة

    “A little pricey ”

    We stayed 3 nights during a busy week and although the people were really nice, I thought that it was a bit expensive. We paid around 300 a night without breakfast and had booked a family room around 4 months in advance. The family room turned out to be a standard room with an extra bed shoved in, no balcony overlooking the back of the hotel. We were told to get the family room in the picture we should have gone superior. Breakfast is great but at €21 each it is really expensive considering we were eating dinner with drinks for around €90 in total. Location is ok, close to the beach but a distance from the old town. €9 in a taxi each way, 30 minute walk or you can take the car but parking around the old town ain’t cheap.

    استجاب Bcostavasca, Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
     Dear Guest, We would like to thank you for your preference in selecting our Barceló Costa Vasca hotel for your holidays in San Sebastian, as well as for taking the time to tell us about your recent experience among us. Please rest assured we have taken good note of your remarks related to the prices and sincerely regret your dissatisfaction, mostly because we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. In addition, I am very sorry that the room you were allocated in, was did not exceed your expectations. I would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved as they are decisive to the cost of your stay. Nevertheless, it is our goal to achieve maximum customer satisfaction, and for further occasions we recommend you contact directly with us to make sure we offer you the room category that suits your stay according to your needs. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience. Best Regards, Management Department Barcelo Costa Vasca

    Round Indicators
    Delpa74 باريس, فرنسا. 08/16/2019 العائلة

    “Not a 4 stars, overpriced and overrated ”

    Disappointing overpriced and overrated hotel. At the arrival there is no staff to help you with luggages neither available trolleys (basic for a 4 stars hotel). Downstairs parking is a 20 euros/day fee for a tiny, dark and smelly place. Swimming pool area is half of the one shown on their website due to a recent undergoing construction that was never triggered in any advice or info. Room family rate is 375 euros/night with breakfast only and if you want to play pool or soccer table, you need to ask for coins 2 euros each ... so cheap scale. Spa treatments (aromatherapy and hot stone massages) have been the most awful ones ever had. If you want to access to sauna you need to pay 12 euros/hour (!) and you need 1 additional euro for your looker. Ah ... a cap is mandatory to access to sauna/spa area and if you don’t have yours the price is another 2 euros. Lobby and bar are freezing areas with such a low aircond, while bar on the swimming pool side is not even facing the pool ... hence if you want to get a drink while your kids are swimming ... just forget about. No food is allowed in the swimming pool area ... really a 4 stars hotel cannot afford the staff to get orders and bring food on the swimming pool??? Room cleanliness is questionable, the wardrobe in the family room was ridiculously tiny even for 1 person. Got 3 consecutive days without replenishing bath tissues. Again ... basic details for a pricey 4 stars 1 km away from the closest beach. A part of the staff is helpful and kind but the other 50% is not. One positive note comes from the breakfast buffet, even if also here for 2-3 consecutive days some food (salmon, fresh yogurt) was suddenly out of stock. The second one is linked to three staff members (maitre, barman on swimming pool and lifeguard) who have been always very professional and kind. San Sebastien is an amazing place, Barcelo’ Costa Vasca unfortunately is just average and highly overpriced.

    استجاب Bcostavasca, Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
     Dear guest, Although we sincerely regret your disappointment with your stay at Barceló Costa Vasca Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately to enhance our future guests' experiences among us. First of all, we would like to apologise if we did not have the chance to help with your luggage upon arrival, during busy hours we also have two luggage trolleys and this is why we are very concerned to read your comment, as we do have the resources mentioned to our guest’s disposal. Furthermore, we are sorry that the extra services provided by the hotel were overpriced to your opinion. We study our competitive set prices in order to offer the best rates to our clients. Rest assure we have taken good note of your comments about the parking, spa treatments and accessories… In addition, we are surprise to read that you could not eat by the pool as we do have a pool bar open from 10:00 to 19:00 where our guests can order drinks or food non-stop. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best Regards, Management Department Barcelo Costa Vasca

    Round Indicators
    mzacou279296 08/15/2019 زوجان

    “Getaway”

    Overall good. Left our expensive toothbrush :(. Great location if you like walking. Close enough to the beach and dining. San Sebastian was a wonderful city and we would go back. Quite expensive for what you get at the hotel but it was fine.

    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
     Dear Guest, First and foremost we would like to thank you for choosing our Barceló Costa Vasca hotel for your visit to San Sebastian and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are very happy to read that you liked our location, a few minutes from the beach, in a quiet place and close to the main tourist attractions. We are delighted to read that you fully enjoyed your stay in San Sebastian, please contact us to retrieve your toothbrush. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience Manager Barceló Costa Vasca

    Round Indicators
    Leakyh لندن, المملكة المتحدة. 08/14/2019 العائلة

    “Great hideaway”

    We stayed here for 5 nights and loved the hotel and pool. All great standards of cleanliness and comfort. The staff were really kind and helpful. We had 2 adjoining rooms and loaded the minibar from the supermarket for breakfast which we ate on the balcony! Pre dinner cocktails at the bar were lovely and the kids were amused played on the pool table. It’s a short walk into town but we liked being away from the bustle at bedtime having spent all day & evening on the beach. We also took advantage of all the restaurants and pintxos bars by staying in town all day. Our favourites were anything in the old town which was beautiful with a constant party atmosphere & great fun but a bit touristy. We loved the more ‘locals’ finds on Matea Kalea like TrikuHarri from which we had take away on ate on ondaretta playa. As long as you’re happy with a bit of chaos, pushing & banter you’ll enjoy it!

    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
     Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Costa Vasca hotel and we thank you for your kind recommendation to Tripadvisor’s readers . We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are also very happy to know that you enjoyed our facilities from the bar to the newly renovated swimming pool, perfect for a swim in summer and our privileged location, a few minutes from the beach and a walk from the old town. We are delighted that you have fully enjoyed your stay in San Sebastian, we hope to receive you again in our facilities and welcome you with our best smile. Best regards, Guest Experience Manager Barceló Costa Vasca

    Round Indicators
    ericasJ4863RX ‪Whitby‬, المملكة المتحدة. 08/13/2019 زوجان

    “Excellent hotel”

    Moved here as we were disappointed with our apartment in the old town and was pleasantly surprised. Staff were helpful and engaging. Pool was lovely and peaceful. A quiet spot away from the madding crowd in town.

    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
     Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Costa Vasca hotel and we thank you for your kind recommendation to Tripadvisor’s readers. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are also very happy to read that you enjoyed our newly renovated swimming pool, perfect for a swim in summer days. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Guest Experience Manager Barceló Costa Vasca

    تقييم

    Round Indicators

    • أغسطس 17 2019
    • ‪San Pedro de Alcantara‬, إسبانيا
    • العائلة

    1kiwi1976

    “A little pricey ”


    We stayed 3 nights during a busy week and although the people were really nice, I thought that it was a bit expensive. We paid around 300 a night without breakfast and had booked a family room around 4 months in advance. The family room turned out to be a standard room with an extra bed shoved in, no balcony overlooking the back of the hotel. We were told to get the family room in the picture we should have gone superior. Breakfast is great but at €21 each it is really expensive considering we were eating dinner with drinks for around €90 in total. Location is ok, close to the beach but a distance from the old town. €9 in a taxi each way, 30 minute walk or you can take the car but parking around the old town ain’t cheap.


    استجاب Bcostavasca, Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
    Dear Guest, We would like to thank you for your preference in selecting our Barceló Costa Vasca hotel for your holidays in San Sebastian, as well as for taking the time to tell us about your recent experience among us. Please rest assured we have taken good note of your remarks related to the prices and sincerely regret your dissatisfaction, mostly because we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. In addition, I am very sorry that the room you were allocated in, was did not exceed your expectations. I would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved as they are decisive to the cost of your stay. Nevertheless, it is our goal to achieve maximum customer satisfaction, and for further occasions we recommend you contact directly with us to make sure we offer you the room category that suits your stay according to your needs. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience. Best Regards, Management Department Barcelo Costa Vasca

    تقييم

    Round Indicators

    • أغسطس 16 2019
    • باريس, فرنسا
    • العائلة

    Delpa74

    “Not a 4 stars, overpriced and overrated ”


    Disappointing overpriced and overrated hotel. At the arrival there is no staff to help you with luggages neither available trolleys (basic for a 4 stars hotel). Downstairs parking is a 20 euros/day fee for a tiny, dark and smelly place. Swimming pool area is half of the one shown on their website due to a recent undergoing construction that was never triggered in any advice or info. Room family rate is 375 euros/night with breakfast only and if you want to play pool or soccer table, you need to ask for coins 2 euros each ... so cheap scale. Spa treatments (aromatherapy and hot stone massages) have been the most awful ones ever had. If you want to access to sauna you need to pay 12 euros/hour (!) and you need 1 additional euro for your looker. Ah ... a cap is mandatory to access to sauna/spa area and if you don’t have yours the price is another 2 euros. Lobby and bar are freezing areas with such a low aircond, while bar on the swimming pool side is not even facing the pool ... hence if you want to get a drink while your kids are swimming ... just forget about. No food is allowed in the swimming pool area ... really a 4 stars hotel cannot afford the staff to get orders and bring food on the swimming pool??? Room cleanliness is questionable, the wardrobe in the family room was ridiculously tiny even for 1 person. Got 3 consecutive days without replenishing bath tissues. Again ... basic details for a pricey 4 stars 1 km away from the closest beach. A part of the staff is helpful and kind but the other 50% is not. One positive note comes from the breakfast buffet, even if also here for 2-3 consecutive days some food (salmon, fresh yogurt) was suddenly out of stock. The second one is linked to three staff members (maitre, barman on swimming pool and lifeguard) who have been always very professional and kind. San Sebastien is an amazing place, Barcelo’ Costa Vasca unfortunately is just average and highly overpriced.


    استجاب Bcostavasca, Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
    Dear guest, Although we sincerely regret your disappointment with your stay at Barceló Costa Vasca Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately to enhance our future guests' experiences among us. First of all, we would like to apologise if we did not have the chance to help with your luggage upon arrival, during busy hours we also have two luggage trolleys and this is why we are very concerned to read your comment, as we do have the resources mentioned to our guest’s disposal. Furthermore, we are sorry that the extra services provided by the hotel were overpriced to your opinion. We study our competitive set prices in order to offer the best rates to our clients. Rest assure we have taken good note of your comments about the parking, spa treatments and accessories… In addition, we are surprise to read that you could not eat by the pool as we do have a pool bar open from 10:00 to 19:00 where our guests can order drinks or food non-stop. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best Regards, Management Department Barcelo Costa Vasca

    تقييم

    Round Indicators

    • أغسطس 15 2019
    • زوجان

    mzacou279296

    “Getaway”


    Overall good. Left our expensive toothbrush :(. Great location if you like walking. Close enough to the beach and dining. San Sebastian was a wonderful city and we would go back. Quite expensive for what you get at the hotel but it was fine.


    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
    Dear Guest, First and foremost we would like to thank you for choosing our Barceló Costa Vasca hotel for your visit to San Sebastian and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are very happy to read that you liked our location, a few minutes from the beach, in a quiet place and close to the main tourist attractions. We are delighted to read that you fully enjoyed your stay in San Sebastian, please contact us to retrieve your toothbrush. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience Manager Barceló Costa Vasca

    تقييم

    Round Indicators

    • أغسطس 14 2019
    • لندن, المملكة المتحدة
    • العائلة

    Leakyh

    “Great hideaway”


    We stayed here for 5 nights and loved the hotel and pool. All great standards of cleanliness and comfort. The staff were really kind and helpful. We had 2 adjoining rooms and loaded the minibar from the supermarket for breakfast which we ate on the balcony! Pre dinner cocktails at the bar were lovely and the kids were amused played on the pool table. It’s a short walk into town but we liked being away from the bustle at bedtime having spent all day & evening on the beach. We also took advantage of all the restaurants and pintxos bars by staying in town all day. Our favourites were anything in the old town which was beautiful with a constant party atmosphere & great fun but a bit touristy. We loved the more ‘locals’ finds on Matea Kalea like TrikuHarri from which we had take away on ate on ondaretta playa. As long as you’re happy with a bit of chaos, pushing & banter you’ll enjoy it!


    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
    Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Costa Vasca hotel and we thank you for your kind recommendation to Tripadvisor’s readers . We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are also very happy to know that you enjoyed our facilities from the bar to the newly renovated swimming pool, perfect for a swim in summer and our privileged location, a few minutes from the beach and a walk from the old town. We are delighted that you have fully enjoyed your stay in San Sebastian, we hope to receive you again in our facilities and welcome you with our best smile. Best regards, Guest Experience Manager Barceló Costa Vasca

    تقييم

    Round Indicators

    • أغسطس 13 2019
    • ‪Whitby‬, المملكة المتحدة
    • زوجان

    ericasJ4863RX

    “Excellent hotel”


    Moved here as we were disappointed with our apartment in the old town and was pleasantly surprised. Staff were helpful and engaging. Pool was lovely and peaceful. A quiet spot away from the madding crowd in town.


    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
    Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Costa Vasca hotel and we thank you for your kind recommendation to Tripadvisor’s readers. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are also very happy to read that you enjoyed our newly renovated swimming pool, perfect for a swim in summer days. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Guest Experience Manager Barceló Costa Vasca

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