Occidental Grand Cozumel Resort Hotel Pool
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Occidental Cozumel

4.0/5 Round Indicators
| 5738 تعليقات النزلاء

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    Traveler740691 11/14/2018 زوجان

    “Fun Vacation”

    Excellent service!!!!! The location was excellent and the beach and the water amazing. The pool was also clean. We enjoyed the adult pool which was far away from the other pool and the noise. The entertainment at night was fun too.
    Round Indicators
    dasjman ‪Mansfield‬, تكساس. 11/13/2018 زوجان

    “Beautiful Resort, Wonderful People”

    Above and beyond is all I can say about this wonderful place. Our flight was delayed for six hours into Cancun, plus the 45 minute drive to catch the ferry in Playa del Carmen, and then the taxi wait in the pouring rain at the Cozumel dock. We arrived shortly before midnight (should have been there by 6:00 PM) and immediately there was a bellhop and a lady with all of our registration paperwork and key cards at the ready. Then, when we dropped our stuff off in the room, and couldn’t find the late night pizza (we were starving) the bartender in the lobby saved us by offering up two plates of pizza under foil from behind the bar. There is no question that pizza was meant to be for the bar staff that night, but he insisted we eat it. I could go on about the quality of the room, which was great, the awesome beach and water, the excellent service we received from everyone, and what we thought was one of the better buffets at any all inclusive we’ve visited, but what the Occidental staff did for us after a miserable day of travel, without us asking for anything, is why we will be back next year. I will mention the lobby bar staff was outstanding, as well as Justino at the pool bar, and Reyna with awesome beach drink delivery service. Food was good, good selection of liquors, great in room AC, AC in the buffet a big plus, beautiful beach water, solid service in the buffets and restaurants, beautiful grounds. All of these are reasons to return, but the real impact happened only moments after we arrived, and it will not be forgotten. See you next fall (or sooner), Grand Occidental Cozumel.

    استجاب Gabriela G, Gerente في أوكسيدينتال جراند كوزوميل ريزورت شامل جميع الخدمات, لهذا التعليق
     Dear dasjman, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. We also greatly appreciate your comments of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting this beautiful island. We look forward to welcoming you back again very soon. Do not hesitate to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

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    Compass61667727755 ‪Loves Park‬, إلينوي. 11/13/2018 عطلة مع الأصدقاء

    “vaca”

    great time, staff always friendly and helpful. makes the stay a great time.will return again and tell friends and family of my experience. I have started to return twice a year now. if you need help or forget something staff is a great help to you.

    استجاب Gabriela G, Gerente في أوكسيدينتال جراند كوزوميل ريزورت شامل جميع الخدمات, لهذا التعليق
     Deaar Compass61667727755, Firstly we would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are thrilled that you have enjoyed your stay and I am certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We look forward to serving you again in the future. Do not hesitate to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    Round Indicators
    Coastal602494 11/12/2018 عطلة مع الأصدقاء

    “We cannot wait to return!”

    The trip was absolutely amazing. My friend and I were looking to relax on the beach and soak up the sun. We did just that and had a fabulous time. We rented the snorkel equipment and snorkeled on the beach, which was better than the snorkel excursion we went on. The beach is clean, soft, and free of rocks. We will return! Thank you.

    استجاب Gabriela G, Gerente في أوكسيدينتال جراند كوزوميل ريزورت شامل جميع الخدمات, لهذا التعليق
     Dear Coastal602494, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. At your service, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    Round Indicators
    Guy764 ‪Winnipeg‬, كندا. 11/11/2018 عطلة مع الأصدقاء

    “Great resort and dive shop”

    This was my sixth visit to the resort, but the first since 2013. Ownership has changed and there were some notable improvements in the resort since then. It still has the same beautiful grounds (but with better maintenance), good food (not great, but good), good booze with top shelf products at the lobby bar and even better selection at the preferred club bar. Rooms are nice and the beds were firm but very comfortable. Most of the staff are excellent and greet you with a smile! The on site dive shop is also great, and the dive masters/instructors are top notch as are the support staff. All around a really good resport.

    استجاب Gabriela G, Gerente في أوكسيدينتال جراند كوزوميل ريزورت شامل جميع الخدمات, لهذا التعليق
     Dear Guy764 Firstly we would like to thank you for choosing our hotel once again for your holidays after 5 years it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes. We know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours.

    تقييم

    Round Indicators

    • نوفمبر 14 2018
    • زوجان

    Traveler740691

    “Fun Vacation”


    Excellent service!!!!! The location was excellent and the beach and the water amazing. The pool was also clean. We enjoyed the adult pool which was far away from the other pool and the noise. The entertainment at night was fun too.


    تقييم

    Round Indicators

    • نوفمبر 13 2018
    • ‪Mansfield‬, تكساس
    • زوجان

    dasjman

    “Beautiful Resort, Wonderful People”


    Above and beyond is all I can say about this wonderful place. Our flight was delayed for six hours into Cancun, plus the 45 minute drive to catch the ferry in Playa del Carmen, and then the taxi wait in the pouring rain at the Cozumel dock. We arrived shortly before midnight (should have been there by 6:00 PM) and immediately there was a bellhop and a lady with all of our registration paperwork and key cards at the ready. Then, when we dropped our stuff off in the room, and couldn’t find the late night pizza (we were starving) the bartender in the lobby saved us by offering up two plates of pizza under foil from behind the bar. There is no question that pizza was meant to be for the bar staff that night, but he insisted we eat it. I could go on about the quality of the room, which was great, the awesome beach and water, the excellent service we received from everyone, and what we thought was one of the better buffets at any all inclusive we’ve visited, but what the Occidental staff did for us after a miserable day of travel, without us asking for anything, is why we will be back next year. I will mention the lobby bar staff was outstanding, as well as Justino at the pool bar, and Reyna with awesome beach drink delivery service. Food was good, good selection of liquors, great in room AC, AC in the buffet a big plus, beautiful beach water, solid service in the buffets and restaurants, beautiful grounds. All of these are reasons to return, but the real impact happened only moments after we arrived, and it will not be forgotten. See you next fall (or sooner), Grand Occidental Cozumel.


    استجاب Gabriela G, Gerente في أوكسيدينتال جراند كوزوميل ريزورت شامل جميع الخدمات, لهذا التعليق
    Dear dasjman, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. We also greatly appreciate your comments of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting this beautiful island. We look forward to welcoming you back again very soon. Do not hesitate to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    تقييم

    Round Indicators

    • نوفمبر 13 2018
    • ‪Loves Park‬, إلينوي
    • عطلة مع الأصدقاء

    Compass61667727755

    “vaca”


    great time, staff always friendly and helpful. makes the stay a great time.will return again and tell friends and family of my experience. I have started to return twice a year now. if you need help or forget something staff is a great help to you.


    استجاب Gabriela G, Gerente في أوكسيدينتال جراند كوزوميل ريزورت شامل جميع الخدمات, لهذا التعليق
    Deaar Compass61667727755, Firstly we would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are thrilled that you have enjoyed your stay and I am certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We look forward to serving you again in the future. Do not hesitate to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    تقييم

    Round Indicators

    • نوفمبر 12 2018
    • عطلة مع الأصدقاء

    Coastal602494

    “We cannot wait to return!”


    The trip was absolutely amazing. My friend and I were looking to relax on the beach and soak up the sun. We did just that and had a fabulous time. We rented the snorkel equipment and snorkeled on the beach, which was better than the snorkel excursion we went on. The beach is clean, soft, and free of rocks. We will return! Thank you.


    استجاب Gabriela G, Gerente في أوكسيدينتال جراند كوزوميل ريزورت شامل جميع الخدمات, لهذا التعليق
    Dear Coastal602494, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. At your service, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    تقييم

    Round Indicators

    • نوفمبر 11 2018
    • ‪Winnipeg‬, كندا
    • عطلة مع الأصدقاء

    Guy764

    “Great resort and dive shop”


    This was my sixth visit to the resort, but the first since 2013. Ownership has changed and there were some notable improvements in the resort since then. It still has the same beautiful grounds (but with better maintenance), good food (not great, but good), good booze with top shelf products at the lobby bar and even better selection at the preferred club bar. Rooms are nice and the beds were firm but very comfortable. Most of the staff are excellent and greet you with a smile! The on site dive shop is also great, and the dive masters/instructors are top notch as are the support staff. All around a really good resport.


    استجاب Gabriela G, Gerente في أوكسيدينتال جراند كوزوميل ريزورت شامل جميع الخدمات, لهذا التعليق
    Dear Guy764 Firstly we would like to thank you for choosing our hotel once again for your holidays after 5 years it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes. We know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours.

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