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Facilities at the Occidental Madrid Este hotel

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Map and location

Julian Camarillo, 19-21   28037 Madrid ,   España  

How to get to the hotel

T + 34 91 387 94 00

madrideste@occidentalhotels.com

Places of Interest

8 km Adolfo Suárez Madrid-Barajas Airport

9 km IFEMA Exhibition Centre

7 km El Prado & Thyssen & Reina Sofía Museums

9 km Olivar de la Hinojosa Golf Course

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

لا يوجود أفضل من خبرة المسافر

Occidental Madrid Este

4.5/5 Round Indicators
| 1154 تعليقات النزلاء

التقييم الإجمالي

Round Indicators

تقييم مُفصل

Round Indicators

الجودة مقابل السعر

Round Indicators

الموقع

Round Indicators

الراحة

Round Indicators

الغرف

Round Indicators

النظافة

Round Indicators

الخدمة

Comments

ممتاز

52% Complete

602

جيد جدًا

36% Complete

421

مُرضي

7% Complete

81

سيئ

2% Complete

27

سيئ جدًا¡

1% Complete

23

التصفية حسب:

ترتيب حسب

    Round Indicators
    miltin7 فويرتفينتورا, إسبانيا. 12/03/2019 عطلة مع الأصدقاء

    “Great hotel!!!”

    A lovely hotel in the East side of Madrid. Staff was extremely friendly and the hotel is very clean and looks very new. A good variety at breakfast to get you starting the day. Metros are walking distances so theres no problem at all to get to the main high streets
    اقرأ الرأي كاملاً

    استجاب Félix L, Director General في ‪Occidental Madrid Este‬, لهذا التعليق
     Dear guest, We greatly appreciate the time you spent to share your recent experience at our Occidental Madrid Este hotel and we thank you for your kind recommendation to Tripadvisor’s readers. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We hope that your experience at our establishment will create many fond memories for you to look back on. Yours faithfully, Félix López Pérez General Manager @barcelohotelsresorts #liveuptomore

    Round Indicators
    bombrowicki 12/02/2019 الأعمال

    “Decent value for money”

    Everything was fine. Polite staff, well equipped, good amenities. Food was also alright. Location is not that bad either. There is a bus going to IFEMA if you need and metro to the city centre is fairly close. If I had to complain, here it is: I asked to turn the sauna on twice. The first time, the temperature was set to 45 degrees and the thermostat was key locked. The second time, I asked specifically to set the temperature at least to 80 degrees, but again it was set to 45. Please fix this, the finnish sauna only makes sense in 80-100 degrees.
    اقرأ الرأي كاملاً

    استجاب Félix L, Director General في ‪Occidental Madrid Este‬, لهذا التعليق
     Dear guest, Thank you very much for such a positive review of your stay. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Félix López Pérez General Manager @barcelohotelsresorts #liveuptomore

    Round Indicators
    Drumaqueen_MW ‪Everingham‬, المملكة المتحدة. 11/18/2019 الأعمال

    “Top quality hotel ”

    Lovely hotel with great service Front desk are helpful and professional and accommodating when I wanted to practise my Spanish! Room was modern, clean and comfortable Bar area is small but well stocked and service is good - there are many places to eat locally too Plenty of space to work in the lobby too - which they are very happy to allow
    اقرأ الرأي كاملاً

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
     Dear Guest, We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Best wishes, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

    Round Indicators
    louisal399 سوتشو, الصين. 10/23/2019 زوجان

    “Poor front desk service”

    A gentleman asked for an extension of 1 night, at the front desk, a manager in charge was heard to tell the gentleman that all rooms were booked and he would have to make an application to his boss for approval. The gentleman considered that to be too complicated and said that he would rather look for another hotel. Then the hotel manager told/threatened him that if you look for another hotel and later decided to come back to us, we will not accept you to be our guest. What????? Where is the reason and logic????? The gentlemen scratched his head wondering what a place he is in.
    اقرأ الرأي كاملاً

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
     Dear Guest, We were very disappointed to read your experience during your stay in our Occidental Madrid Este hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best wishes, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

    Round Indicators
    MauroArdizzi Buenos Aires, Argentina. 10/21/2019 الأعمال

    “Nice business Hotel close to my office”

    Is a nice hotel, very close to my office with good service and nice fitness room. Cheaper than other hotel with the same service in the area. Good restaurant choices and comfortable rooms. It is as well close to 2 main avenues and the subway
    اقرأ الرأي كاملاً

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

    تقييم

    Round Indicators
    • ديسمبر 3 2019
    • فويرتفينتورا, إسبانيا
    • عطلة مع الأصدقاء

    miltin7

    “Great hotel!!!”

    A lovely hotel in the East side of Madrid. Staff was extremely friendly and the hotel is very clean and looks very new. A good variety at breakfast to get you starting the day. Metros are walking distances so theres no problem at all to get to the main high streets

    إجابة الفندق

    استجاب Félix L, Director General في ‪Occidental Madrid Este‬, لهذا التعليق
    Dear guest, We greatly appreciate the time you spent to share your recent experience at our Occidental Madrid Este hotel and we thank you for your kind recommendation to Tripadvisor’s readers. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We hope that your experience at our establishment will create many fond memories for you to look back on. Yours faithfully, Félix López Pérez General Manager @barcelohotelsresorts #liveuptomore

    تقييم

    Round Indicators
    • ديسمبر 2 2019
    • الأعمال

    bombrowicki

    “Decent value for money”

    Everything was fine. Polite staff, well equipped, good amenities. Food was also alright. Location is not that bad either. There is a bus going to IFEMA if you need and metro to the city centre is fairly close. If I had to complain, here it is: I asked to turn the sauna on twice. The first time, the temperature was set to 45 degrees and the thermostat was key locked. The second time, I asked specifically to set the temperature at least to 80 degrees, but again it was set to 45. Please fix this, the finnish sauna only makes sense in 80-100 degrees.

    إجابة الفندق

    استجاب Félix L, Director General في ‪Occidental Madrid Este‬, لهذا التعليق
    Dear guest, Thank you very much for such a positive review of your stay. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Félix López Pérez General Manager @barcelohotelsresorts #liveuptomore

    تقييم

    Round Indicators
    • نوفمبر 18 2019
    • ‪Everingham‬, المملكة المتحدة
    • الأعمال

    Drumaqueen_MW

    “Top quality hotel ”

    Lovely hotel with great service Front desk are helpful and professional and accommodating when I wanted to practise my Spanish! Room was modern, clean and comfortable Bar area is small but well stocked and service is good - there are many places to eat locally too Plenty of space to work in the lobby too - which they are very happy to allow

    إجابة الفندق

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
    Dear Guest, We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Best wishes, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

    تقييم

    Round Indicators
    • أكتوبر 23 2019
    • سوتشو, الصين
    • زوجان

    louisal399

    “Poor front desk service”

    A gentleman asked for an extension of 1 night, at the front desk, a manager in charge was heard to tell the gentleman that all rooms were booked and he would have to make an application to his boss for approval. The gentleman considered that to be too complicated and said that he would rather look for another hotel. Then the hotel manager told/threatened him that if you look for another hotel and later decided to come back to us, we will not accept you to be our guest. What????? Where is the reason and logic????? The gentlemen scratched his head wondering what a place he is in.

    إجابة الفندق

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
    Dear Guest, We were very disappointed to read your experience during your stay in our Occidental Madrid Este hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best wishes, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

    تقييم

    Round Indicators
    • أكتوبر 21 2019
    • Buenos Aires, Argentina
    • الأعمال

    MauroArdizzi

    “Nice business Hotel close to my office”

    Is a nice hotel, very close to my office with good service and nice fitness room. Cheaper than other hotel with the same service in the area. Good restaurant choices and comfortable rooms. It is as well close to 2 main avenues and the subway

    إجابة الفندق

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

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    رمز الخصم أو رمز العرض الترويجي ( يظهر أيضًا بإسم promo code) و هو عبارة عن مجموعة أحرف و/ أو أرقام تمنحك الفرصة للاستمتاع بخصم على قيمة السعر العادي. إذا كان لديك رمزا ترويجيا قم بإدخاله و سيتم تطبيق الخصم على نفس هذا الحجز. عندما تضيف رمز الخصم سوف يتغير إجمالي الأسعار الظاهرة خلال الخطوة الأولى من مرحلة السداد بحيث يعكس الخصم الذي تم إضافته. 

    الخصم لا يشمل الإضافات و/أو الخدمات الإضافية و لا أسعار آخر الغرف الشاغرة. يسمح بقبول رمز خصم واحد للحجز الواحد، ويصبح صالحًا فقط أثناء إجراء الحجز.** 

    سيكون الحد الأقصى من مبلغ الخصم المتراكم بنسبة 20% على السعر وسيكون ممكنًا الجمع بين كود خصم وخصم خاص*** ( خصومات على الحجز متعدد الغرف، وكبار السن، والمقيمين، وجيل الألفية، وعائلة كبيرة العدد، إلخ.) والخصم للعملاء المشتركين في برنامج my Barceló. 

    *تحتفظ Barceló بحق الموافقة على تطبيق الخصومات المعروضة. 

    **لا يُسمح بتطبيق الخصم عند الوصول إلى الفندق، ويعد صالحا للتطبيق أثناء القيام بالحجز فقط. 

    *** عند الوصول سيطالب الفندق بالاطلاع على الوثائق الثبوتية الرسمية والجارية ليتحقق من استيفاء شروط رموز الخصم والخصومات الخاصة. في حالة عدم توافر الوثائق الصحيحة أو عدم استيفاء الشروط، يحتفظ الفندق بحق استقطاع قيمة الخصم الذي تم اقتطاعه أثناء الحجز الأصلي.
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