Facilities at the Occidental Madrid Este hotel

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Map and location

Julian Camarillo, 19-21   28037 Madrid ,   España  

How to get to the hotel

T + 34 91 387 94 00

madrideste@occidentalhotels.com

Places of Interest

8 km Adolfo Suárez Madrid-Barajas Airport

9 km IFEMA Exhibition Centre

7 km El Prado & Thyssen & Reina Sofía Museums

9 km Olivar de la Hinojosa Golf Course

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

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Occidental Madrid Este

4.5/5 Round Indicators
| 988 تعليقات النزلاء

التقييم الإجمالي

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة

Comments

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التصفية حسب:

ترتيب حسب

    Round Indicators
    Fearless14134212881 أمستردام, هولندا. 02/21/2019 الأعمال

    “Occidental might need to work on 2C basics.... "Cleanness" and "Courtesy"”

    Room, Washroom are not cleaned, Staff attitude is horrible... Room 113. Reception been informed twice abt the clearness and nothing was done abt it. They don't seems to be sorry abt the incident .. What a shame...
    اقرأ الرأي كاملاً

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
     Dear Guest, Although we sincerely regret your disappointment with your stay in our Occidental Madrid Este Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best wishes, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

    Round Indicators
    Shasa89 واشنطن العاصمة, منطقة كولومبيا. 02/14/2019 مسافر بمفرده

    “Wash rags are important!”

    I literally just checked in and I’m already confused, disappointed and unimpressed. When I made the reservation for a “Superior King Room Room” the description boasted of “city views.” Yes, well if the city is a “La Plataforma De La Construccion” sign on a brick building, then mission accomplished. My room is blazing hot, which may have been okay if outside temperature was freezing and not a mild 50 degrees. The most annoying part thus far in my less than 2 hours here, WASH RAGS! After a long flight, I was looking forward to a relaxing shower, only to learn that they don’t carry wash rags and that hands are the way to go. Just ewww! Anyway, the lobby is as pictured and they have welcome snacks laid out for all who are big fans of communals. Thank you Roxana for cleaning my room and leaving the nice note and sweets, only good thing thus far.
    اقرأ الرأي كاملاً

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
     Dear Guest, Thank you for sharing a review of Occidental Madrid Este. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We understand that the Hotel might not be the best location for your holidays, this is why we encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance to make sure you book the Barceló destination that can make all your dreams come true. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best wishes, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

    Round Indicators
    Emil_1955 بوخارست, رومانيا. 01/27/2019 الأعمال

    “Modern and confortable”

    The hotel is a good choice for those on business trip, as well for tourists. The rooms are spacious , with modern furniture, very clean and with all the equipment's in perfect state. The reception staff is very friendly and helpful. Approx. 1km to the nearest metro stop. But from there due to the extended metro network any place in Madrid is easily accessible. . Tip: For those who intent to go to the Madrid Airport by metro please be aware that at the Terminals station is required to be paid an extra charge of 3 euro per person. By getting down from the metro at the Avda. de America and taking the Bus 200 is avoided the long way carrying the luggage to reach the Airport terminals from the metro station and it cost only 1.5 euro.
    اقرأ الرأي كاملاً

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
     Dear Guest, Thank you for choosing us and for your feedback. It has been a pleasure for us to read your review and we look forward to serving you again soon. Best wishes, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

    Round Indicators
    sirsolomon واشنطن العاصمة, منطقة كولومبيا. 01/10/2019 العائلة

    “Clean hotel in convenient area”

    Great hotel with very good amenities in a very combiner area of Madrid. For those driving this is a great area with very good access to the city and the airport. Breakfast was very good. Lobby area seemed unheated for winter and the access to the lobby from the street is not so clear but otherwise a great hotel.
    اقرأ الرأي كاملاً

    استجاب Félix L, Director General في ‪Occidental Madrid Este‬, لهذا التعليق
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel. We are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your comment on the quality of our buffet breakfast because our team strive to ensure a wide variety of delicacies each morning. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Yours faithfully, Félix López Pérez General Manager #myBarceló @barcelohoteles

    Round Indicators
    Ukdanieltravels لندن, المملكة المتحدة. 01/05/2019 زوجان

    “It’s cheap but not worth staying here”

    Room was a quite run down and room service (select hot food on the first page) is not 24hours despite saying so on the menu in the room. I think there are newer or more recently renovated hotels for the same price.
    اقرأ الرأي كاملاً

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
     Dear Guest, Thank you for sharing a review of Occidental Madrid Este. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Best wishes, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

    تقييم

    Round Indicators
    • فبراير 21 2019
    • أمستردام, هولندا
    • الأعمال

    Fearless14134212881

    “Occidental might need to work on 2C basics.... "Cleanness" and "Courtesy"”

    Room, Washroom are not cleaned, Staff attitude is horrible... Room 113. Reception been informed twice abt the clearness and nothing was done abt it. They don't seems to be sorry abt the incident .. What a shame...

    إجابة الفندق

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
    Dear Guest, Although we sincerely regret your disappointment with your stay in our Occidental Madrid Este Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best wishes, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

    تقييم

    Round Indicators
    • فبراير 14 2019
    • واشنطن العاصمة, منطقة كولومبيا
    • مسافر بمفرده

    Shasa89

    “Wash rags are important!”

    I literally just checked in and I’m already confused, disappointed and unimpressed. When I made the reservation for a “Superior King Room Room” the description boasted of “city views.” Yes, well if the city is a “La Plataforma De La Construccion” sign on a brick building, then mission accomplished. My room is blazing hot, which may have been okay if outside temperature was freezing and not a mild 50 degrees. The most annoying part thus far in my less than 2 hours here, WASH RAGS! After a long flight, I was looking forward to a relaxing shower, only to learn that they don’t carry wash rags and that hands are the way to go. Just ewww! Anyway, the lobby is as pictured and they have welcome snacks laid out for all who are big fans of communals. Thank you Roxana for cleaning my room and leaving the nice note and sweets, only good thing thus far.

    إجابة الفندق

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
    Dear Guest, Thank you for sharing a review of Occidental Madrid Este. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We understand that the Hotel might not be the best location for your holidays, this is why we encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance to make sure you book the Barceló destination that can make all your dreams come true. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best wishes, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

    تقييم

    Round Indicators
    • يناير 27 2019
    • بوخارست, رومانيا
    • الأعمال

    Emil_1955

    “Modern and confortable”

    The hotel is a good choice for those on business trip, as well for tourists. The rooms are spacious , with modern furniture, very clean and with all the equipment's in perfect state. The reception staff is very friendly and helpful. Approx. 1km to the nearest metro stop. But from there due to the extended metro network any place in Madrid is easily accessible. . Tip: For those who intent to go to the Madrid Airport by metro please be aware that at the Terminals station is required to be paid an extra charge of 3 euro per person. By getting down from the metro at the Avda. de America and taking the Bus 200 is avoided the long way carrying the luggage to reach the Airport terminals from the metro station and it cost only 1.5 euro.

    إجابة الفندق

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
    Dear Guest, Thank you for choosing us and for your feedback. It has been a pleasure for us to read your review and we look forward to serving you again soon. Best wishes, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

    تقييم

    Round Indicators
    • يناير 10 2019
    • واشنطن العاصمة, منطقة كولومبيا
    • العائلة

    sirsolomon

    “Clean hotel in convenient area”

    Great hotel with very good amenities in a very combiner area of Madrid. For those driving this is a great area with very good access to the city and the airport. Breakfast was very good. Lobby area seemed unheated for winter and the access to the lobby from the street is not so clear but otherwise a great hotel.

    إجابة الفندق

    استجاب Félix L, Director General في ‪Occidental Madrid Este‬, لهذا التعليق
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel. We are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your comment on the quality of our buffet breakfast because our team strive to ensure a wide variety of delicacies each morning. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Yours faithfully, Félix López Pérez General Manager #myBarceló @barcelohoteles

    تقييم

    Round Indicators
    • يناير 5 2019
    • لندن, المملكة المتحدة
    • زوجان

    Ukdanieltravels

    “It’s cheap but not worth staying here”

    Room was a quite run down and room service (select hot food on the first page) is not 24hours despite saying so on the menu in the room. I think there are newer or more recently renovated hotels for the same price.

    إجابة الفندق

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
    Dear Guest, Thank you for sharing a review of Occidental Madrid Este. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Best wishes, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

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    رمز الخصم أو رمز العرض الترويجي ( يظهر أيضًا بإسم promo code) و هو عبارة عن مجموعة أحرف و/ أو أرقام تمنحك الفرصة للاستمتاع بخصم على قيمة السعر العادي. إذا كان لديك رمزا ترويجيا قم بإدخاله و سيتم تطبيق الخصم على نفس هذا الحجز. عندما تضيف رمز الخصم سوف يتغير إجمالي الأسعار الظاهرة خلال الخطوة الأولى من مرحلة السداد بحيث يعكس الخصم الذي تم إضافته. 

    الخصم لا يشمل الإضافات و/أو الخدمات الإضافية و لا أسعار آخر الغرف الشاغرة. يسمح بقبول رمز خصم واحد للحجز الواحد، ويصبح صالحًا فقط أثناء إجراء الحجز.** 

    سيكون الحد الأقصى من مبلغ الخصم المتراكم بنسبة 20% على السعر وسيكون ممكنًا الجمع بين كود خصم وخصم خاص*** ( خصومات على الحجز متعدد الغرف، وكبار السن، والمقيمين، وجيل الألفية، وعائلة كبيرة العدد، إلخ.) والخصم للعملاء المشتركين في برنامج my Barceló. 

    *تحتفظ Barceló بحق الموافقة على تطبيق الخصومات المعروضة. 

    **لا يُسمح بتطبيق الخصم عند الوصول إلى الفندق، ويعد صالحا للتطبيق أثناء القيام بالحجز فقط. 

    *** عند الوصول سيطالب الفندق بالاطلاع على الوثائق الثبوتية الرسمية والجارية ليتحقق من استيفاء شروط رموز الخصم والخصومات الخاصة. في حالة عدم توافر الوثائق الصحيحة أو عدم استيفاء الشروط، يحتفظ الفندق بحق استقطاع قيمة الخصم الذي تم اقتطاعه أثناء الحجز الأصلي.
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