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Facilities at the Occidental Madrid Este hotel
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Map and location

Julian Camarillo, 19-21   28037 Madrid ,   España  


Places of Interest

8 km Adolfo Suárez Madrid-Barajas Airport

9 km IFEMA Exhibition Centre

7 km El Prado & Thyssen & Reina Sofía Museums

9 km Olivar de la Hinojosa Golf Course

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

لا يوجود أفضل من خبرة المسافر

Occidental Madrid Este

4.5/5 Round Indicators
| 1175 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

ممتاز

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426

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سيئ جدًا¡

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التصفية حسب:

ترتيب حسب

    Round Indicators
    Sophie M 01/11/2020 الأعمال

    “Safe, Clean, but Unfriendly reception”

    I stayed for work based at IFEMA. I took a taxi everyday because it was faster than public transport. The hotel reception staff is unfriendly (no hello or goodbye upon entering and leaving the premises) and lack etiquette when communicating with clients. There is no service to help you with your bags so best to travel light. I was shocked to learn the restaurant was closed on public holidays. The reception advised me to travel to the city for a meal. I ordered online using Deliveroo instead. I asked for hot water since there is no kettle available but the reception told me since the restaurant is closed they cannot give me any hot water. I thought that was unprofessional. The room is clean, comfortable and well equipped with amenities, however no body lotion. I forgot mine and my skin got very dry during the winter. There are spare towels in the wardrobe and a steamer iron you can use, however no room slippers. It costs 5 euros to get room slippers! The gym was well equipped and the snack bar was great with sweets, juice and fruits daily. I did not know how to operate the air-conditioning in my room (no one introduced me to the room) so I kept playing with it to try and be at a comfortable temperature. The breakfast spread had great variety and the staff were very helpful and kind. Not all staff can speak English well, but I know some basic Spanish. If you don't know Spanish, your stay will not be as comfortable. The rooms are not sound proof so I could hear all the noise in the corridor and from the adjacent room which was disturbing in the night and early morning. The bed however was very comfortable. The save and protect environment initiative was great, but my sign disappeared after a few days of use. Maybe they don't want to give you too much discount? However at the end of my stay nothing was deducted from my bill by using the initiative. I was in a a hurry to leave for the airport so did not ask them about it.

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
     Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Madrid Este hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

    Round Indicators
    ilhaamallie كيب تاون, جنوب أفريقيا. 01/02/2020 زوجان

    “Great Hotel in Madrid”

    We were a couple from South Africa in search of a comfortable and clean 4* hotel. We were very happy with the service of Occidental Madrid Este. The rooms had comfy mattresses, clean bedding and a towel heater in the bathroom. The furnishing of the room was of high quality. About 40min bus and train ride out of the city center so the location is not great if you’d like to be near the attractions of Madrid. We did not take the breakfast option as the hotel is not halaal but we did order coffee each morning which was great. The stay was lovely, close to the airport but far from the city center.

    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
     Dear Guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon. Best wishes, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

    Round Indicators
    MAHER K جرادينان, فرنسا. 12/29/2019 العائلة

    “مدريد جميلة جدا جدا جدا”

    شكرا خدمة جيدة جدا جداا جداا جداا من شأن هذه ال محمد كما باركت شكرخاص لكل الجمهور كلو كاردشيان من شأن ذلك أن من بين جمهور الوحدة الوطنية من خلال ما عم الك اذا صارت غير عندو ماتش الاهلي والوحدة الوطنية في شي
    Round Indicators
    miltin7 فويرتفينتورا, إسبانيا. 12/03/2019 عطلة مع الأصدقاء

    “Great hotel!!!”

    A lovely hotel in the East side of Madrid. Staff was extremely friendly and the hotel is very clean and looks very new. A good variety at breakfast to get you starting the day. Metros are walking distances so theres no problem at all to get to the main high streets

    استجاب Félix L, Director General في ‪Occidental Madrid Este‬, لهذا التعليق
     Dear guest, We greatly appreciate the time you spent to share your recent experience at our Occidental Madrid Este hotel and we thank you for your kind recommendation to Tripadvisor’s readers. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We hope that your experience at our establishment will create many fond memories for you to look back on. Yours faithfully, Félix López Pérez General Manager @barcelohotelsresorts #liveuptomore

    Round Indicators
    bombrowicki 12/02/2019 الأعمال

    “Decent value for money”

    Everything was fine. Polite staff, well equipped, good amenities. Food was also alright. Location is not that bad either. There is a bus going to IFEMA if you need and metro to the city centre is fairly close. If I had to complain, here it is: I asked to turn the sauna on twice. The first time, the temperature was set to 45 degrees and the thermostat was key locked. The second time, I asked specifically to set the temperature at least to 80 degrees, but again it was set to 45. Please fix this, the finnish sauna only makes sense in 80-100 degrees.

    استجاب Félix L, Director General في ‪Occidental Madrid Este‬, لهذا التعليق
     Dear guest, Thank you very much for such a positive review of your stay. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Félix López Pérez General Manager @barcelohotelsresorts #liveuptomore

    تقييم

    Round Indicators

    • يناير 11 2020
    • الأعمال

    Sophie M

    “Safe, Clean, but Unfriendly reception”


    I stayed for work based at IFEMA. I took a taxi everyday because it was faster than public transport. The hotel reception staff is unfriendly (no hello or goodbye upon entering and leaving the premises) and lack etiquette when communicating with clients. There is no service to help you with your bags so best to travel light. I was shocked to learn the restaurant was closed on public holidays. The reception advised me to travel to the city for a meal. I ordered online using Deliveroo instead. I asked for hot water since there is no kettle available but the reception told me since the restaurant is closed they cannot give me any hot water. I thought that was unprofessional. The room is clean, comfortable and well equipped with amenities, however no body lotion. I forgot mine and my skin got very dry during the winter. There are spare towels in the wardrobe and a steamer iron you can use, however no room slippers. It costs 5 euros to get room slippers! The gym was well equipped and the snack bar was great with sweets, juice and fruits daily. I did not know how to operate the air-conditioning in my room (no one introduced me to the room) so I kept playing with it to try and be at a comfortable temperature. The breakfast spread had great variety and the staff were very helpful and kind. Not all staff can speak English well, but I know some basic Spanish. If you don't know Spanish, your stay will not be as comfortable. The rooms are not sound proof so I could hear all the noise in the corridor and from the adjacent room which was disturbing in the night and early morning. The bed however was very comfortable. The save and protect environment initiative was great, but my sign disappeared after a few days of use. Maybe they don't want to give you too much discount? However at the end of my stay nothing was deducted from my bill by using the initiative. I was in a a hurry to leave for the airport so did not ask them about it.


    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
    Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Madrid Este hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

    تقييم

    Round Indicators

    • يناير 2 2020
    • كيب تاون, جنوب أفريقيا
    • زوجان

    ilhaamallie

    “Great Hotel in Madrid”


    We were a couple from South Africa in search of a comfortable and clean 4* hotel. We were very happy with the service of Occidental Madrid Este. The rooms had comfy mattresses, clean bedding and a towel heater in the bathroom. The furnishing of the room was of high quality. About 40min bus and train ride out of the city center so the location is not great if you’d like to be near the attractions of Madrid. We did not take the breakfast option as the hotel is not halaal but we did order coffee each morning which was great. The stay was lovely, close to the airport but far from the city center.


    استجاب Félix L, Deputy Manager في ‪Occidental Madrid Este‬, لهذا التعليق
    Dear Guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon. Best wishes, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

    تقييم

    Round Indicators

    • ديسمبر 29 2019
    • جرادينان, فرنسا
    • العائلة

    MAHER K

    “مدريد جميلة جدا جدا جدا”


    شكرا خدمة جيدة جدا جداا جداا جداا من شأن هذه ال محمد كما باركت شكرخاص لكل الجمهور كلو كاردشيان من شأن ذلك أن من بين جمهور الوحدة الوطنية من خلال ما عم الك اذا صارت غير عندو ماتش الاهلي والوحدة الوطنية في شي


    تقييم

    Round Indicators

    • ديسمبر 3 2019
    • فويرتفينتورا, إسبانيا
    • عطلة مع الأصدقاء

    miltin7

    “Great hotel!!!”


    A lovely hotel in the East side of Madrid. Staff was extremely friendly and the hotel is very clean and looks very new. A good variety at breakfast to get you starting the day. Metros are walking distances so theres no problem at all to get to the main high streets


    استجاب Félix L, Director General في ‪Occidental Madrid Este‬, لهذا التعليق
    Dear guest, We greatly appreciate the time you spent to share your recent experience at our Occidental Madrid Este hotel and we thank you for your kind recommendation to Tripadvisor’s readers. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We hope that your experience at our establishment will create many fond memories for you to look back on. Yours faithfully, Félix López Pérez General Manager @barcelohotelsresorts #liveuptomore

    تقييم

    Round Indicators

    • ديسمبر 2 2019
    • الأعمال

    bombrowicki

    “Decent value for money”


    Everything was fine. Polite staff, well equipped, good amenities. Food was also alright. Location is not that bad either. There is a bus going to IFEMA if you need and metro to the city centre is fairly close. If I had to complain, here it is: I asked to turn the sauna on twice. The first time, the temperature was set to 45 degrees and the thermostat was key locked. The second time, I asked specifically to set the temperature at least to 80 degrees, but again it was set to 45. Please fix this, the finnish sauna only makes sense in 80-100 degrees.


    استجاب Félix L, Director General في ‪Occidental Madrid Este‬, لهذا التعليق
    Dear guest, Thank you very much for such a positive review of your stay. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Félix López Pérez General Manager @barcelohotelsresorts #liveuptomore

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    الخصم لا يشمل الإضافات و/أو الخدمات الإضافية و لا أسعار آخر الغرف الشاغرة. يسمح بقبول رمز خصم واحد للحجز الواحد، ويصبح صالحًا فقط أثناء إجراء الحجز.** 

    سيكون الحد الأقصى من مبلغ الخصم المتراكم بنسبة 20% على السعر وسيكون ممكنًا الجمع بين كود خصم وخصم خاص*** ( خصومات على الحجز متعدد الغرف، وكبار السن، والمقيمين، وجيل الألفية، وعائلة كبيرة العدد، إلخ.) والخصم للعملاء المشتركين في برنامج my Barceló. 

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    *** عند الوصول سيطالب الفندق بالاطلاع على الوثائق الثبوتية الرسمية والجارية ليتحقق من استيفاء شروط رموز الخصم والخصومات الخاصة. في حالة عدم توافر الوثائق الصحيحة أو عدم استيفاء الشروط، يحتفظ الفندق بحق استقطاع قيمة الخصم الذي تم اقتطاعه أثناء الحجز الأصلي.

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