Instalaciones del hotel Occidental IMPZ Dubai Conference & Event Center
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IMPZ.B.19, Dubai Production City   Dubai Emiratos Árabes Unidos,    


أماكن الجذب السياحي

43,3كلم مطار دبي الدولي

16,5كلم إكسبو 2020/ إكسبو دبي 2020

28كلم برج خليفة

1,9كلم سيتي سنتر معيصم

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Occidental IMPZ Dubai Conference & Events Centre

4.5/5 Round Indicators
| 32 تعليقات النزلاء

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الغرف

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النظافة

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الخدمة


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    Round Indicators
    Siddeq1728 بندر سيري بيجاوان, سلطنة بروناى. 01/10/2019 العائلة

    “Our December holiday”

    Stayed for 2 nights. The room is spacious enough for my 2 year old daughter to move around. Parking was very easy for hotel guest. The only thing that spoilt the look of the room was the cheap looking plastic folding door between the bedroom and living area. I hope the hotel will change it with something better. It was an amazing stay.

    استجاب Beatriz R, Guest Relations Manager في ‪Occidental IMPZ Dubai Conference & Events Centre‬, لهذا التعليق
     What a wonderful review Siddeq1728! Thank you very much for sharing your experience at the Occidental IMPZ Dubai. We are glad you had such a wonderful stay. We shall analyze your suggestion and maybe in a not too distant future we can proceed with that. We are looking forward to seeing you very soon, Kind regards, Beatriz Rivas Guest Experience Manager

    Round Indicators
    Shams_Ahmed المملكة المتحدة. 12/30/2018 العائلة

    “IT'S ANOTHER EXPERIENCE”

    I had brought my family to stay at this hotel for an occasion and we arrived a bit earlier than the regular check-in time. There were some couples who are checking in so we waited for our turn hoping we could have a chance to pass an early check-in. During our turn, I had explained that my other family is also joining in the afternoon. Ila the lady at the reception was so articulate and full of information and explained to us that since we arrived earlier it would take some time to get the room for my family. So she offered us to take a sit and offered us to look at the offers for the festive season Dambar brought us some refreshment while waiting for our rooms. While waiting I went to look at the restaurant and I noticed the counter when I enter it that it was a bit untidy and there was some argument between wait staff, the music was too loud (I suggest they should play some jazz music but not loud like a disco club) So I prefer to go back and sit while having some conversation with my families at lobby lounge, the music was also too loud so we have to talk louder too but its so unpleasant to the ears usually, hotels must have music beat but soft also there is less staff and while we were called to settle our bill the receptionist was multitasking, she answers many phone calls before we were attended and be given the keys(Does this mean the hotel has no telephone operator?). We were relieved when we finally got our room though. Now the scenario changes when my cousin who arrived later was given with wrong room by Lu and she's rude with another guest waiting. It was a disaster to come to the room occupied with someone else and the rest of my family who was waiting at the lobby was met with one of the managers introduces herself as experience manager seems arrogant, she told my sisters that check-in time is at 3 sorry you have to wait (but they waited for long) and they felt intimidated instead of being taken care of. My sister keeps dialling the housekeeping number from her room but nobody answers the same with the restaurant. Now as an experienced traveller, I believe that the hotel management should not operate with less staff and hotel should be prepared completely before any circumstances of such occasion. But our experience was not completely bad, the pool was nice and we liked the food, the stage bar is great, only I suggest you must have more security to guide where the taxi will pick up the guest and more bellboy to pick luggage, more staff to assist the guests, the tables at the lobby should not have coffee sugars unless its a coffee shop, also bus drop off at least to Emirates Mall. Thank you for the experience. Thank you for accommodating us.

    استجاب Beatriz R, Guest Relations Manager في ‪Occidental IMPZ Dubai Conference & Events Centre‬, لهذا التعليق
     Dear Shams_Ahmed Thank you very much for taking the time to share your experience at the Occidental IMPZ Dubai. Please accept our most sincerely apologies for not living up to your expectations during your stay. We regret your disappointment upon your early check. As shown in your reservation confirmation and on the websites, check in time starts at 3pm. However we always do our best to allocate our guests as soon as they arrive. Unfortunately during periods of high occupancy it may not be possible as check out time for guests in house is 12pm. Afterwards our housekeeping staff need to prepare and clean the rooms for arrival guests. We feel really disappointed regarding your comments toward our staff. We will share them with the persons involved (including myself) in order to avoid our guests get this impression from our side. Be sure we shall analyze all your comments and suggestions in order to keep improving accordingly. Kind regards, Beatriz Rivas Guest Experience Manager

    Round Indicators
    Tourist49347890573 12/29/2018 مسافر بمفرده

    “An Excellent Hotel to stay!”

    Hotel is clean, nice staffs, quite place to stay and relax. Regarding the service, I didn't make it excellent because of one Receptionist lady who makes me upset. it is almost perfect hotel for me but because of her rude attitude and not so welcoming way to treat client, I just make the review Very Good but as for the another staffs, they are Brilliant and nice!

    استجاب Beatriz R, Guest Relations Manager في ‪Occidental IMPZ Dubai Conference & Events Centre‬, لهذا التعليق
     Dear guest, Thank you very much for sharing your experience at the Occidental IMPZ Dubai. We apologize if we did not live up your expectations upon your arrival. We shall analyze your comments with the department involved in order to avoid these kind of situations in the future. We are glad you enjoyed the Hotel and its facilities. We really appreciate the word you used to tag this review. "Excellence" is a big word and it is the best reward we can achieve from our guests. It will be a pleasure to welcome you in a not too distant future, Kind regards Beatriz Rivas Guest Experience Manager

    Round Indicators
    Scenic46366963777 اسلام أباد, باكستان. 12/23/2018 الأعمال

    “Average”

    The main tip is to cover the issue of being away from the city center by increasing the frequency of the shuttle service up and down. Secondly in case of any issue, the management or relevant staff should resolve it immediately instead of being stuck with the arrangements which didn't work. Guests expect outstanding prompt responses.

    استجاب Beatriz R, Guest Relations Manager في ‪Occidental IMPZ Dubai Conference & Events Centre‬, لهذا التعليق
     Dear guest, Thank you very much for taking the time to share your experience at the Occidental IMPZ Dubai. Please accept our most sincerely apologies for not living up to your expectations regarding our management performance. We shall analyze our shortfalls in our procedures, and we shall keep improving accordingly. It will be a pleasure to welcome you again in a not distant future. Kind regards, Beatriz Rivas Guest Experience Manager

    Round Indicators
    Sunshine54747598490 12/22/2018 الأعمال

    “Meeting in Occidental - Average”

    Nice hotel with poor management while way out of town. To even get into the city you will have to pay atleast 60-80 aed while same on return with around 40 mnts travel time ine s othside otherwise you will have to walk miles for buss and metro.

    استجاب Beatriz R, Guest Relations Manager في ‪Occidental IMPZ Dubai Conference & Events Centre‬, لهذا التعليق
     Dear guest, Thank you very much for taking the time to share your experience at the Occidental IMPZ Dubai. Please accept our most sincerely apologies for not living up to your expectations during your stay. Thank you for sharing your comments regarding our management performance. It has been very helpful to review our procedures and improve our service. If you shall trust us in the future, please do not hesitate to contact our Reception to be aware about our complimentary shuttle bus service to some of the most relevant attractions in Dubai. It will be a pleasure to see you soon, Kind regards, Beatriz Rivas Guest Experience Manager

    تقييم

    Round Indicators

    • يناير 10 2019
    • بندر سيري بيجاوان, سلطنة بروناى
    • العائلة

    Siddeq1728

    “Our December holiday”


    Stayed for 2 nights. The room is spacious enough for my 2 year old daughter to move around. Parking was very easy for hotel guest. The only thing that spoilt the look of the room was the cheap looking plastic folding door between the bedroom and living area. I hope the hotel will change it with something better. It was an amazing stay.


    استجاب Beatriz R, Guest Relations Manager في ‪Occidental IMPZ Dubai Conference & Events Centre‬, لهذا التعليق
    What a wonderful review Siddeq1728! Thank you very much for sharing your experience at the Occidental IMPZ Dubai. We are glad you had such a wonderful stay. We shall analyze your suggestion and maybe in a not too distant future we can proceed with that. We are looking forward to seeing you very soon, Kind regards, Beatriz Rivas Guest Experience Manager

    تقييم

    Round Indicators

    • ديسمبر 30 2018
    • المملكة المتحدة
    • العائلة

    Shams_Ahmed

    “IT'S ANOTHER EXPERIENCE”


    I had brought my family to stay at this hotel for an occasion and we arrived a bit earlier than the regular check-in time. There were some couples who are checking in so we waited for our turn hoping we could have a chance to pass an early check-in. During our turn, I had explained that my other family is also joining in the afternoon. Ila the lady at the reception was so articulate and full of information and explained to us that since we arrived earlier it would take some time to get the room for my family. So she offered us to take a sit and offered us to look at the offers for the festive season Dambar brought us some refreshment while waiting for our rooms. While waiting I went to look at the restaurant and I noticed the counter when I enter it that it was a bit untidy and there was some argument between wait staff, the music was too loud (I suggest they should play some jazz music but not loud like a disco club) So I prefer to go back and sit while having some conversation with my families at lobby lounge, the music was also too loud so we have to talk louder too but its so unpleasant to the ears usually, hotels must have music beat but soft also there is less staff and while we were called to settle our bill the receptionist was multitasking, she answers many phone calls before we were attended and be given the keys(Does this mean the hotel has no telephone operator?). We were relieved when we finally got our room though. Now the scenario changes when my cousin who arrived later was given with wrong room by Lu and she's rude with another guest waiting. It was a disaster to come to the room occupied with someone else and the rest of my family who was waiting at the lobby was met with one of the managers introduces herself as experience manager seems arrogant, she told my sisters that check-in time is at 3 sorry you have to wait (but they waited for long) and they felt intimidated instead of being taken care of. My sister keeps dialling the housekeeping number from her room but nobody answers the same with the restaurant. Now as an experienced traveller, I believe that the hotel management should not operate with less staff and hotel should be prepared completely before any circumstances of such occasion. But our experience was not completely bad, the pool was nice and we liked the food, the stage bar is great, only I suggest you must have more security to guide where the taxi will pick up the guest and more bellboy to pick luggage, more staff to assist the guests, the tables at the lobby should not have coffee sugars unless its a coffee shop, also bus drop off at least to Emirates Mall. Thank you for the experience. Thank you for accommodating us.


    استجاب Beatriz R, Guest Relations Manager في ‪Occidental IMPZ Dubai Conference & Events Centre‬, لهذا التعليق
    Dear Shams_Ahmed Thank you very much for taking the time to share your experience at the Occidental IMPZ Dubai. Please accept our most sincerely apologies for not living up to your expectations during your stay. We regret your disappointment upon your early check. As shown in your reservation confirmation and on the websites, check in time starts at 3pm. However we always do our best to allocate our guests as soon as they arrive. Unfortunately during periods of high occupancy it may not be possible as check out time for guests in house is 12pm. Afterwards our housekeeping staff need to prepare and clean the rooms for arrival guests. We feel really disappointed regarding your comments toward our staff. We will share them with the persons involved (including myself) in order to avoid our guests get this impression from our side. Be sure we shall analyze all your comments and suggestions in order to keep improving accordingly. Kind regards, Beatriz Rivas Guest Experience Manager

    تقييم

    Round Indicators

    • ديسمبر 29 2018
    • مسافر بمفرده

    Tourist49347890573

    “An Excellent Hotel to stay!”


    Hotel is clean, nice staffs, quite place to stay and relax. Regarding the service, I didn't make it excellent because of one Receptionist lady who makes me upset. it is almost perfect hotel for me but because of her rude attitude and not so welcoming way to treat client, I just make the review Very Good but as for the another staffs, they are Brilliant and nice!


    استجاب Beatriz R, Guest Relations Manager في ‪Occidental IMPZ Dubai Conference & Events Centre‬, لهذا التعليق
    Dear guest, Thank you very much for sharing your experience at the Occidental IMPZ Dubai. We apologize if we did not live up your expectations upon your arrival. We shall analyze your comments with the department involved in order to avoid these kind of situations in the future. We are glad you enjoyed the Hotel and its facilities. We really appreciate the word you used to tag this review. "Excellence" is a big word and it is the best reward we can achieve from our guests. It will be a pleasure to welcome you in a not too distant future, Kind regards Beatriz Rivas Guest Experience Manager

    تقييم

    Round Indicators

    • ديسمبر 23 2018
    • اسلام أباد, باكستان
    • الأعمال

    Scenic46366963777

    “Average”


    The main tip is to cover the issue of being away from the city center by increasing the frequency of the shuttle service up and down. Secondly in case of any issue, the management or relevant staff should resolve it immediately instead of being stuck with the arrangements which didn't work. Guests expect outstanding prompt responses.


    استجاب Beatriz R, Guest Relations Manager في ‪Occidental IMPZ Dubai Conference & Events Centre‬, لهذا التعليق
    Dear guest, Thank you very much for taking the time to share your experience at the Occidental IMPZ Dubai. Please accept our most sincerely apologies for not living up to your expectations regarding our management performance. We shall analyze our shortfalls in our procedures, and we shall keep improving accordingly. It will be a pleasure to welcome you again in a not distant future. Kind regards, Beatriz Rivas Guest Experience Manager

    تقييم

    Round Indicators

    • ديسمبر 22 2018
    • الأعمال

    Sunshine54747598490

    “Meeting in Occidental - Average”


    Nice hotel with poor management while way out of town. To even get into the city you will have to pay atleast 60-80 aed while same on return with around 40 mnts travel time ine s othside otherwise you will have to walk miles for buss and metro.


    استجاب Beatriz R, Guest Relations Manager في ‪Occidental IMPZ Dubai Conference & Events Centre‬, لهذا التعليق
    Dear guest, Thank you very much for taking the time to share your experience at the Occidental IMPZ Dubai. Please accept our most sincerely apologies for not living up to your expectations during your stay. Thank you for sharing your comments regarding our management performance. It has been very helpful to review our procedures and improve our service. If you shall trust us in the future, please do not hesitate to contact our Reception to be aware about our complimentary shuttle bus service to some of the most relevant attractions in Dubai. It will be a pleasure to see you soon, Kind regards, Beatriz Rivas Guest Experience Manager

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