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Barceló Hotel Pool  Royal Hideaway Playacar Resort
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Map and location

Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Places of Interest

60.5 km Cancun International Airport 

10 minutes Playa del Carmen

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Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6295 تعليقات النزلاء

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    Round Indicators
    DIXIEDAWGS ATLANTA GA. 08/21/2019

    “relaxing vacation”

    Small adults only resort, with great service and outstanding food. Went with 4 other friends and spent a lot of time at the pool and also playing cards. Each building has there own concierge, which proved very helpful. Just a very relaxing time, where most of the staff know your name.
    Round Indicators
    apetrie894 ‪Fort Worth‬, تكساس. 08/20/2019 العائلة

    “Royal Hideaway Excellent”

    The Casita 3 bedroom suite was fantastic for our adult family of 5. The resort has excellent staff that is very friendly. The resort is very clean and the landscaping on the grounds are magnificent. We enjoyed all our meals, the pools and the beach.

    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
     Dear apetrie894: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    jml41952 ‪Worcester‬, ماساتشوستس. 08/20/2019

    “Great service, out-of-date facilities”

    First, the common areas, pool and beach are gorgeous at this facility. The food is very good and reliable. Our favorite place was Spices and really enjoyed having Abi as our server twice. The other service people were also awesome, including Emmanuel at the Grill, Carla the concierge at villa 29, and Diego the server at Palazzo and Ventanas (food overrated). The location is nice since you are across from the mall and vendors where you can get souvenirs, cash, or necessities. You can also walk to Playa del Carmen. We did get a good price ($1800 ish for 7 nights), but there were some serious issues. The ratings, AAA 4 diamond and Apple 6 golden apple designations are misleading. A luxury resort should not have AC, hot water, or a lack or responsiveness to complaints.The AC in the whole complex is wholly inadequate. In the room, there is a fan and we were comfortable sleeping, but the restaurants and the bathroom in our room were very hot. We were always sweating. We also had issues with water or hot water every day. We could not count on hot water. Some days this did not matter, but the mornings we had to get up early, it did. On several occasions, absolutely no water was coming out of the warm tap. 80% of the time, it was just lukewarm. When we complained, we were told they would fix it, but we were ignored. This is not what I expect for the price or the ratings. The hotel needs a serious investment to update the rooms and facilities in order to keep attracting customers.

    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
     Dear jml41952: Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    della0814 08/20/2019

    “Don't stay here! Bad service, no hot water, dingy and dirty! So many OTHER resorts to choose from!”

    Where do I begin...I've stayed at multiple all inclusive properties so I felt that my expectations were realistic. My mother and I were traveling to look for wedding venues for my upcoming wedding. This resort was such a disappointment. The checkin service took an hour and we did not receive any orientation to the resort or information on activities for the week. We were told that our reservations were pre-booked to all the restaurants for 8:30 PM and we could not change it when we asked. The Italian restaurant was closed for the entire stay. I was traveling with my mother and we requested double beds, none were "available" yet the resort felt empty. The water in the shower was COLD and when I called to ask about it, they said they were sending someone to the room to check it out... they never came. Then the next day, they wouldn't move us to a different room because they "fixed it." The water was only ever tepid at best. My mother and I washed our hair in the sink. The TV only had 2 channels that were English speaking and no option for movies for us to have a girls night in. They also allowed people to bring their own music to the small pool and blare it. My mother and I love music but the type of music playing wasn't the most appropriate and did not help relaxation. The best part about this place was the location. The beach was beautiful. My recommendation is that you find someplace else to stay nearby because this place was dirty, old, without good service, and a huge disappointment. Regarding looking at this property for the wedding. We were told the only venue we could use was the public beach. No other options for the ceremony. Also, we told the wedding coordinator about our room situation and she said she would talk to someone... we never heard back. For a potential wedding with 60+ people, they did not seem to be appreciate my potential business.

    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
     Dear Della0814: Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    LauraG0810 ‪Fort Collins‬, ‪Colorado‬. 08/15/2019 زوجان

    “Great honeymoon!”

    We have had a wonderful honeymoon at Royal Hideaway! We had great service at all the restaurants and bars, but I want to especially point out Angel Garcia from the Ventanas Mediterranean restaurant for making our last dinner here phenomenal! He had amazing suggestions for across our meal and delicious drink pairings! Our concierge, Michelle Gómez was also so kind and helpful in planning our excursions and making our honeymoon special!

    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
     Dear LauraG0810: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    تقييم

    Round Indicators

    • أغسطس 21 2019
    • ATLANTA GA

    DIXIEDAWGS

    “relaxing vacation”


    Small adults only resort, with great service and outstanding food. Went with 4 other friends and spent a lot of time at the pool and also playing cards. Each building has there own concierge, which proved very helpful. Just a very relaxing time, where most of the staff know your name.


    تقييم

    Round Indicators

    • أغسطس 20 2019
    • ‪Fort Worth‬, تكساس
    • العائلة

    apetrie894

    “Royal Hideaway Excellent”


    The Casita 3 bedroom suite was fantastic for our adult family of 5. The resort has excellent staff that is very friendly. The resort is very clean and the landscaping on the grounds are magnificent. We enjoyed all our meals, the pools and the beach.


    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
    Dear apetrie894: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    تقييم

    Round Indicators

    • أغسطس 20 2019
    • ‪Worcester‬, ماساتشوستس

    jml41952

    “Great service, out-of-date facilities”


    First, the common areas, pool and beach are gorgeous at this facility. The food is very good and reliable. Our favorite place was Spices and really enjoyed having Abi as our server twice. The other service people were also awesome, including Emmanuel at the Grill, Carla the concierge at villa 29, and Diego the server at Palazzo and Ventanas (food overrated). The location is nice since you are across from the mall and vendors where you can get souvenirs, cash, or necessities. You can also walk to Playa del Carmen. We did get a good price ($1800 ish for 7 nights), but there were some serious issues. The ratings, AAA 4 diamond and Apple 6 golden apple designations are misleading. A luxury resort should not have AC, hot water, or a lack or responsiveness to complaints.The AC in the whole complex is wholly inadequate. In the room, there is a fan and we were comfortable sleeping, but the restaurants and the bathroom in our room were very hot. We were always sweating. We also had issues with water or hot water every day. We could not count on hot water. Some days this did not matter, but the mornings we had to get up early, it did. On several occasions, absolutely no water was coming out of the warm tap. 80% of the time, it was just lukewarm. When we complained, we were told they would fix it, but we were ignored. This is not what I expect for the price or the ratings. The hotel needs a serious investment to update the rooms and facilities in order to keep attracting customers.


    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
    Dear jml41952: Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    تقييم

    Round Indicators

    • أغسطس 20 2019

    della0814

    “Don't stay here! Bad service, no hot water, dingy and dirty! So many OTHER resorts to choose from!”


    Where do I begin...I've stayed at multiple all inclusive properties so I felt that my expectations were realistic. My mother and I were traveling to look for wedding venues for my upcoming wedding. This resort was such a disappointment. The checkin service took an hour and we did not receive any orientation to the resort or information on activities for the week. We were told that our reservations were pre-booked to all the restaurants for 8:30 PM and we could not change it when we asked. The Italian restaurant was closed for the entire stay. I was traveling with my mother and we requested double beds, none were "available" yet the resort felt empty. The water in the shower was COLD and when I called to ask about it, they said they were sending someone to the room to check it out... they never came. Then the next day, they wouldn't move us to a different room because they "fixed it." The water was only ever tepid at best. My mother and I washed our hair in the sink. The TV only had 2 channels that were English speaking and no option for movies for us to have a girls night in. They also allowed people to bring their own music to the small pool and blare it. My mother and I love music but the type of music playing wasn't the most appropriate and did not help relaxation. The best part about this place was the location. The beach was beautiful. My recommendation is that you find someplace else to stay nearby because this place was dirty, old, without good service, and a huge disappointment. Regarding looking at this property for the wedding. We were told the only venue we could use was the public beach. No other options for the ceremony. Also, we told the wedding coordinator about our room situation and she said she would talk to someone... we never heard back. For a potential wedding with 60+ people, they did not seem to be appreciate my potential business.


    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
    Dear Della0814: Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    تقييم

    Round Indicators

    • أغسطس 15 2019
    • ‪Fort Collins‬, ‪Colorado‬
    • زوجان

    LauraG0810

    “Great honeymoon!”


    We have had a wonderful honeymoon at Royal Hideaway! We had great service at all the restaurants and bars, but I want to especially point out Angel Garcia from the Ventanas Mediterranean restaurant for making our last dinner here phenomenal! He had amazing suggestions for across our meal and delicious drink pairings! Our concierge, Michelle Gómez was also so kind and helpful in planning our excursions and making our honeymoon special!


    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
    Dear LauraG0810: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

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