Prizes and awards
TripAdvisor 2015 Certificate of Excellence
The hotel Occidental Costa Cancún has been awarded the 2015 TripAdvisor Certificate of Excellence. A prestigious recognition based on the opinions of its users who rate our hotel through their reviews.
This Certificate of Excellence is only awarded to the best hotels. That is why we are sharing our pride for this achievement and want to take this opportunity to thank our guests for choosing us. We hope to continue being your favourite hotel and will strive to satisfy your expectations this year and in the years to come.
Thank you for helping us win this award!
The "H" distinction is granted by Mexico's Tourism and Government Health bodies to establishments that comply with the Mexican hygiene standard NMX-F605 NORMEX 2004.
The evaluation is carried out in the following key areas:
· Reception of food
· Handling of chemical products
· Refrigeration Freezing
· Eating area
· Food preparation
· Service area
· Water and ice
· Sanitary services for employees
· Treatment of waste
· Pest control
Guaranteeing guests the commitment of Occidental Costa Cancún in the preparation and service of food and drink.
The Cristal risk management programme was developed by the Cristal International Standards organisation and its Check Safety First division, specifically aimed at the tourism industry, and ascertains levels of high quality in accordance with national and international regulations.
The programme takes place in the hotels of the Barceló Group and is based on the protocols and controls of a checklist with more than 250 itemised points, which are performed according to guidelines from the World Health Organisation (WHO).
Its objective is to reduce the main health risks associated with used water and the prevention of Legionnaires’ disease (Aqua Check), prepared food (Food Check), the hotels’ accommodation services (Room Check), safety (Safety Check), crisis management due to climate phenomena such as hurricanes (Crisis Check), the cleanliness of swimming pools (Pool Check), fire prevention (Fire Check) and their ecological and sustainable tourism practices (Eco Check).
EarthCheck is the certification that promotes sustainable tourism, which is based on working without harming the environment, and which features an action plan for a series of global industry objectives. We assume responsibility with regard to protecting the environment, by taking actions that provide benefits today and remain in place tomorrow.
All staff we train at the hotel must contribute to:
· Energy saving
· Waste separation
· Use of biodegradable chemical products
· Respecting plants and animals
This programme operates as an independent company, as it manages its own benchmarking and certification standards and uses independent auditors.
The “S” Award is granted by the Ministry of Tourism of Mexico to the companies that maintain and promote best practices in sustainability, as well as the care for and preservation of natural and environmental resources.
The “M” Distinction is the award granted by the Ministry of Tourism of Mexico to tourist establishments that have successfully implemented the Modernised Quality Programme, which endorses the adoption of best practices and recognition of model tourism companies.