EXCLUSIONS TO THE BEST ONLINE RATE GUARANTEED
We firmly stand by our commitment to offer the best online rate guaranteed. Likewise, we are committed to establishing certain basic rules and limitations to be able to guarantee the best online rate. In the following 11 cases, the best rate guaranteed will not be applied and therefore the rate match request will not be accepted:
Reservations made via a channel that does not belong to Barcelo.com, or any other non-designated channel, with the exception of the Call Center.
Rates available on opaque websites. In other words, sites where the hotel brand, full name, exact location, category, or any other specific details are not known until the reservation is made.
Rates corresponding to promotional packages, i.e. hotel packages or travel packages that may include hotel offers, airfare, car rental, food and beverages, or other packages or similar offers.
Rates that are not guaranteed publicly: negotiated rates, group rates, company rates, etc.
Reservations made via private sales clubs or those that require registration.
Rates that contain errors on their website at the time of checking the quote or booking the reservation.
Rates with prepaid vouchers.
Reservations booked within 24 hours before arrival at the hotel.
Discrepancies in the rates due to fluctuations, rounding up, or differences in currency exchange fees.
Barcelo.com rates that already have exclusive benefits for groups (meetings, events, conventions, or conferences), including special services and discounts.
Rates booked on Barcelo.com that do not allow changes, modifications, or cancellations.