Prizes and awards
AAA 4-Diamond Rating
Barceló Maya Palace hotel has received the 4-Diamond rating from the AAA.
An award granted to hotels that comply with the quality and luxury standards required by the organisation, and which recognise the establishment’s quality levels. Naturally the hotel is very proud of this award.
The Trip Advisor Travellers’ Choice awards recognise, through its users, the very best hotels in the world.
The Barceló Maya Palace hotel has been selected in 2016 for the 3rd year running for the Travellers’ Choice award as one of the 25 best family resorts in Mexico.
It is an especially important award and makes our hotel proud, as it is the guests – the most unbiased and true experts regarding the hotel – who choose the winning establishments for the award, based on their feedback, comments and impressions.
National Winner 2015 “Room Check Standards”
Barceló Maya Palace has reached and maintained the highest Room Check Standards at a national level among all other establishments that form part of the Cristal programme in Mexico.
Group Winner 2015
Barceló Hotels & Resorts received an incredible result by having the highest level of Safety and Hygiene standards among all establishments that form part of the Cristal programme in Latin America.
TripAdvisor Certificate of Excellence 2015
The Barceló Maya Palace hotel has been awarded the TripAdvisor Certificate of Excellence 2015. A prestigious recognition based on the opinions of its users who rate our hotel through their reviews. It is an exceptional achievement to be awarded this certificate which adds to the Certificates of Excellence achieved by the hotel since 2012.
This Certificate of Excellence is only awarded to the best hotels. That is why we are sharing our pride for this achievement and want to take this opportunity to thank our guests for choosing us. We hope to continue being your favourite hotel and will strive to satisfy your expectations this year and in the years to come.
Thank you for making us worthy of this award!
The “H” Distinction is an award granted by Mexico's Tourism Secretary and Health Secretary to establishments that comply with the hygiene standards established by Mexican standard NMX-F605 NORMEX 2004.
The evaluation is carried out in the following key areas:
· Reception of food
· Handling of chemical products
· Eating area
· Food preparation
· Service area
· Water and ice
· Sanitary services for employees
· Treatment of waste
· Pest control
This award is a guarantee for guests of the commitment of Barceló Maya Palace in the preparation and service of food and drink.
The Cristal Distinction developed as a prevention programme in the health/hygiene sector with the objective of reducing the main health risks associated with the water used and foods prepared and served in establishments.
They are carried out in the hotels in the Barceló Group and are based on protocols and monitoring of over 250 points in compliance with World Health Organisation (WHO) guidelines.
This programme is focused on food and beverages, the prevention of Legionnaires’ disease, safety and monitoring of swimming pools and on-going training.
Cristal and E-Cristal
The consultancy Check Safety First has awarded the Cristal and E-Cristal awards to the Barceló Maya Palace Deluxe hotel for its excellence at national level.
Download Cristal award
The hotel was selected from over 1,800 hotels audited by the consultancy in Mexico and Spain, with over 250 aspects monitored.