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Hotel Occidental Grand Aruba Resort Beach
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Mapa a poloha

J.E.Irausquin Blvd. 83   Noord 27000 Palm Beach ,   Aruba  


Places of Interest

11,6 km Mezinárodní letiště Reina Beatrix

5 km Golfové hřiště

12 km Ruiny zlatého dolu Bushiribana

Premios y Reconocimientos

Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Barceló Aruba

4.0/5 Round Indicators
| 4837 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

Round Indicators

Čistota

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Služby


Názory

Výborné

51% Complete

2502

Velmi dobré

25% Complete

1245

Normální

14% Complete

685

Špatné

4% Complete

240

Velmi špatné

3% Complete

165

Filtrovat podle

Seřadit podle

    Round Indicators
    susielovesvacations 06/18/2019 S rodinou

    “Mexico Lindo Restaurant”

    We recently stayed at the Barceló Aruba - this review is for the Mexico Lindo Restaurant and our server Elmo (Manager Edgard). The restaurant had a friendly and clean atmosphere. The food portions and taste was average for a Mexican style restaurant in a hotel. However, our server Elmo was EXCELLENTE! He was attentive, funny and provided awesome customer service.
    Round Indicators
    Maria M 06/17/2019 Krátké dovolené s přáteli

    “2nd Time Visit”

    Just got back a few days ago for a friend's birthday trip. My 1st experience here was great 2yrs ago for my daughter's Sweet16 trip. This time even better. Sandra from the Royal Level is WONDERFUL, very attentive in every way! Barcelo is lucky to have you on board. Jessica as well is GREAT! Victor and Raphael great service bringing/making our drinks on the beach. So many people to name,but not enough time. Clean resort, rooms, good food!! Will be back for sure. Barcelo you've won my heart in ARUBA!!

    Mariangelica C, Quality Coordinator v zařízení Barcelo Aruba, odpověděl na tuto recenzi.
     Dear Maria M, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Aruba hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Last but not least, thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Barceló Aruba Team

    Round Indicators
    Elaine Dale H East Meadow, New York. 06/17/2019 Krátké dovolené s přáteli

    “A trip of a lifetime”

    Thank you thank you. Aurelia Croes and Sandra guaranteed a better return trip-and they were correct!! After multi complaints about our" non ocean view" that was hidden from growing palm trees, we were granted an outstanding ocean view for the week, friends included! The people (staff) was amazing! They couldn't be more kind! A unforgettable vacation. Bringing my family this year! More fun and excitement!!

    Mariangelica C, Quality Coordinator v zařízení Barcelo Aruba, odpověděl na tuto recenzi.
     Dear Elaine Dale H, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel and for your great comments about our staff. We look forward to welcoming you back again very soon. Kind regards, Barceló Aruba Team

    Round Indicators
    ArubavacationinJune 06/16/2019 S rodinou

    “Unacceptable and overrated”

    Barcelo priced as Riu but got beaten on all levels: service, food, room and stuff. It’s an ugly old hotel with some cosmetic renewed appliances. Check this faucet and try to wash your hands without banging your hands against the marble top. Only the idiot can design and approve something like this. Check my picture. Food served is not too horrible but very close to it. It’s like a “hit or miss” game: undercooked versus overcooked meat or any other side orders. Choices are bey limited. Same dinner food in so called restaurants and buffet. You can get fly in the glass of wine or piece of heir in the bread basket and your meal experience would be normal if you are okay with it. These are true facts. None of the waitresses said sorry. Hotel Stuff are not client oriented and may talk, giggle and laugh among them rather than helping customers. I run into unbelievable situation today: I tried to get bear in the pool bar, waited about 5 minutes then was told they run out of bear. Can you believe it!? New bear barrel was brought in about 10 minutes but I never had experience like this. The best part being here is Ocean. NO SEAWEADS for those who loves to spend time in the water

    Mariangelica C, Quality Coordinator v zařízení Barcelo Aruba, odpověděl na tuto recenzi.
     Dear ArubavacationinJune, Thank you for sharing a review of our Barceló Aruba hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Barceló Aruba Team

    Round Indicators
    Bigmikesantos 06/16/2019 Páry

    “Excellent service, friendly staff”

    I recently visited Barcelo Aruba and had a great time with my girlfriend, we had great weather and the staff was exceptionally friendly. One of the highlights of the trip was our visit to the on site Mexican restaurant where our server Elmo provided us excellent service and really made our night. We would definitely stay again!

    Mariangelica C, Quality Coordinator v zařízení Barcelo Aruba, odpověděl na tuto recenzi.
     Dear Bigmikesantos, Thank you very much for leaving these wonderful comments on Tripadvisor, we are happy to read that you enjoyed your stay among us. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Barceló Aruba Team

    HODNOCENÍ

    Round Indicators

    • červen 18 2019
    • S rodinou

    susielovesvacations

    “Mexico Lindo Restaurant”


    We recently stayed at the Barceló Aruba - this review is for the Mexico Lindo Restaurant and our server Elmo (Manager Edgard). The restaurant had a friendly and clean atmosphere. The food portions and taste was average for a Mexican style restaurant in a hotel. However, our server Elmo was EXCELLENTE! He was attentive, funny and provided awesome customer service.


    HODNOCENÍ

    Round Indicators

    • červen 17 2019
    • Krátké dovolené s přáteli

    Maria M

    “2nd Time Visit”


    Just got back a few days ago for a friend's birthday trip. My 1st experience here was great 2yrs ago for my daughter's Sweet16 trip. This time even better. Sandra from the Royal Level is WONDERFUL, very attentive in every way! Barcelo is lucky to have you on board. Jessica as well is GREAT! Victor and Raphael great service bringing/making our drinks on the beach. So many people to name,but not enough time. Clean resort, rooms, good food!! Will be back for sure. Barcelo you've won my heart in ARUBA!!


    Mariangelica C, Quality Coordinator v zařízení Barcelo Aruba, odpověděl na tuto recenzi.
    Dear Maria M, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Aruba hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Last but not least, thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Barceló Aruba Team

    HODNOCENÍ

    Round Indicators

    • červen 17 2019
    • East Meadow, New York
    • Krátké dovolené s přáteli

    Elaine Dale H

    “A trip of a lifetime”


    Thank you thank you. Aurelia Croes and Sandra guaranteed a better return trip-and they were correct!! After multi complaints about our" non ocean view" that was hidden from growing palm trees, we were granted an outstanding ocean view for the week, friends included! The people (staff) was amazing! They couldn't be more kind! A unforgettable vacation. Bringing my family this year! More fun and excitement!!


    Mariangelica C, Quality Coordinator v zařízení Barcelo Aruba, odpověděl na tuto recenzi.
    Dear Elaine Dale H, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel and for your great comments about our staff. We look forward to welcoming you back again very soon. Kind regards, Barceló Aruba Team

    HODNOCENÍ

    Round Indicators

    • červen 16 2019
    • S rodinou

    ArubavacationinJune

    “Unacceptable and overrated”


    Barcelo priced as Riu but got beaten on all levels: service, food, room and stuff. It’s an ugly old hotel with some cosmetic renewed appliances. Check this faucet and try to wash your hands without banging your hands against the marble top. Only the idiot can design and approve something like this. Check my picture. Food served is not too horrible but very close to it. It’s like a “hit or miss” game: undercooked versus overcooked meat or any other side orders. Choices are bey limited. Same dinner food in so called restaurants and buffet. You can get fly in the glass of wine or piece of heir in the bread basket and your meal experience would be normal if you are okay with it. These are true facts. None of the waitresses said sorry. Hotel Stuff are not client oriented and may talk, giggle and laugh among them rather than helping customers. I run into unbelievable situation today: I tried to get bear in the pool bar, waited about 5 minutes then was told they run out of bear. Can you believe it!? New bear barrel was brought in about 10 minutes but I never had experience like this. The best part being here is Ocean. NO SEAWEADS for those who loves to spend time in the water


    Mariangelica C, Quality Coordinator v zařízení Barcelo Aruba, odpověděl na tuto recenzi.
    Dear ArubavacationinJune, Thank you for sharing a review of our Barceló Aruba hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Barceló Aruba Team

    HODNOCENÍ

    Round Indicators

    • červen 16 2019
    • Páry

    Bigmikesantos

    “Excellent service, friendly staff”


    I recently visited Barcelo Aruba and had a great time with my girlfriend, we had great weather and the staff was exceptionally friendly. One of the highlights of the trip was our visit to the on site Mexican restaurant where our server Elmo provided us excellent service and really made our night. We would definitely stay again!


    Mariangelica C, Quality Coordinator v zařízení Barcelo Aruba, odpověděl na tuto recenzi.
    Dear Bigmikesantos, Thank you very much for leaving these wonderful comments on Tripadvisor, we are happy to read that you enjoyed your stay among us. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Barceló Aruba Team

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