Barceló Hotel Pool  Ixtapa Beach
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Mapa a poloha

Boulevard Ixtapa, s/n   40880 Ixtapa, Guerrero ,   México  


Places of Interest

19 km Mezinárodní letiště Zihuatanejo

2 km Golfové hřiště Marina Ixtapa

100 m Golfové hřiště Palma Real (autor: Robert Trent Jones Jr.)

0 m Pláž El Palmar

Premios y Reconocimientos

Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Barceló Ixtapa

4.5/5 Round Indicators
| 4055 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

60% Complete

2453

Velmi dobré

22% Complete

902

Normální

10% Complete

406

Špatné

4% Complete

199

Velmi špatné

2% Complete

95

Filtrovat podle

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    Round Indicators
    afperez313 10/28/2018 Krátké dovolené s přáteli

    “An enjoyable vacation”

    Everyone attentive and friendly. I definitely will plan to return and bring others. My travel Agent recommended this location. It began with 4 people and our group became 12. They enjoyed their stay as well.

    CMBIxtapa, Director General v zařízení Barcelo Ixtapa, odpověděl na tuto recenzi.
     Dear afperez313: First of all thanks for your comment and your preference, we are pleased to know that our services have been to your liking and that we have fulfilled your expectations, we will be waiting for you with open arms, i leave my email so we can plan together your next visit. (ixtapa.dir-sec@barcelo.com) Best regards Luis Avelar/Director

    Round Indicators
    mmcarter50 Coquitlam, Kanada. 10/24/2018

    “Beautiful spot, beautful view!”

    We enjoyed our stay at Barcelo, Ixtapa. We chose to upgrade to Premium level once we arrived on site, since we had done this at a Nuevo Vallarta property and had been so impressed by the service this level provided us. We were greeted by Sandy who quickly got us signed up for the Premium level and since our room wasn't ready we went to the Premium lounge for a bite to eat. We ordered our food at 11:30, at noon we asked what the hold up was, nobody could give us an answer. At 12:30 we got our food. We were not impressed. Omar, the Food & Beverage manager, apologized profusely and asked us to give them another chance. This was not a good start to our one week stay. Our room was on the 11th floor, had a beautiful view of the resort and ocean. The room was standard and clean. The 3 a la carte restaurants were all good. The buffets for all three meals had a great selection. The staff on the site were all great, very attentive and wanting to please. We did have issues with the phone in our room, on Tuesday night the phone would ring, one ring only, all night long. Wedsnesday morning I reported this, then again on Thursday morning and it wasn't fixed by the time we left on Friday. We had to take the phone off the cradle the last two nights of our stay. We tried the Premium lounge for dinner one night, and that was good. We tried it again for lunch half way thru our stay and ended up walking out after a 45 minute wait. The front line staff were always friendly and attentive, but somewhere along the line, communication broke down. This was very frustrating as we believe we did not get full value from our upgrade to Premium, and are very disappointed by this. Off site, to the left of the resort, we found a great massage place for a lot cheaper than the resort. We wanted to say a big thank you to Omar, Jose, Sandy, Carlos, Oscar, Leo, Emilioano, Carmelita and to the ladies and gentlemen in the Premium Lounge.

    CMBIxtapa, Director General v zařízení Barcelo Ixtapa, odpověděl na tuto recenzi.
     Dear mmcarter50: First of all thank you for your preference and in the same way for sharing your experience with us, your opinion and comments are very important to us because based on them we make revisions and possible changes in the service in favor to your satisfaction, we are pleased to know that our facilities and services have been to your liking and that our staff has treated you as you deserve, immediately we will review the incidents that you tell us as it is unacceptable that they didnt fixe the phone in all that time, we apologize for what happened, as I said, we will immediately review what happened but it would help us a lot to have more information about your stay, room number and dates, please write to the following email address: ixtapa.dir-sec@barcelo.com, we will be waiting for your email and of course for your next visit, give us the opportunity to serve you again, it will be a pleasure to have you once again in our destination. I am at your command Luis Avelar / Director

    Round Indicators
    Debbie D Muscatine, Iowa. 10/05/2018

    “Used to be our favorite”

    We stayed here at least a dozen times and it was a favorite but when we last stayed they said something with the shower head was found broken and they wanted us to pay for it when we were checking out. It was defective and was not our fault. I was so insulted, they lost very good loyal customers.

    CMBIxtapa, Director General v zařízení Barcelo Ixtapa, odpověděl na tuto recenzi.
     Dear Debbie D .: First of all we appreciate your preference, we are sorry for the situation that you commented, we have looked for information about this incident and we have not found any reports about a broken shower head or a charge for this item, we are very interested in knowing this situation and it will help if you provide us more information like the dates of your stay, room number and who attended your incident or who wanted to create the charge you mention. Your opinion but above all your satisfaction is very important for us, we would not like to lose a client like you over a misunderstanding, please contact us at: ixtapa.dir-sec@barcelo.com. We will be waiting for your comment. I remain at your service. Luis Avelar / Director

    Round Indicators
    twyatt1 Dallas, Texas. 09/12/2018 Páry

    “Wonderful service and beautiful resort”

    We stayed total of 7 days this month in Sept. We highly recomend you ask for Ramon when eating your meals. Excellent service from Ramon. Christina, and Joshua as well. The food service mangers were always very helpful and friendly. Rooms very clean and well kept. Premium club employees were great, Grecia excellent. WE WILL RETURN AND BRING FAMILY. Mary and Tim

    CMBIxtapa, Director General v zařízení Barcelo Ixtapa, odpověděl na tuto recenzi.
     Dear Mary & Tim: Thank you for sharing your experience in our Hotel, we are pleased to know that our destination, service and facilities have been to your liking, your satisfaction is very important and we are motivated to know that we have fulfilled your expectations, thanks again for your comment and above all your preference. We will be waiting for you with open arms. Best regards Luis Avelar / Director

    Round Indicators
    pcryan5 vancouver BC. 09/08/2018 Páry

    “You pay for thief’s actions”

    Hotel is not bad. Room as tidy and cared for. Food is average - certainly boring after a few days. Not impressed at being being charged for a towel that another guest took from our chairs while we swam. Seriously? Won’t return.

    CMBIxtapa, Director General v zařízení Barcelo Ixtapa, odpověděl na tuto recenzi.
     Dear pcryan5. We appreciate the time you took to share us a feedback on the attention you received during your stay with us. We consider very seriously your comments to make improvements in our service. We would appreciate the honor to be your hosts again and serve as you deserve. For further assistance, contact us to: ixtapa.dir-sec@barcelo.com Sincerely, Luis Avelar | Director

    HODNOCENÍ

    Round Indicators

    • říjen 28 2018
    • Krátké dovolené s přáteli

    afperez313

    “An enjoyable vacation”


    Everyone attentive and friendly. I definitely will plan to return and bring others. My travel Agent recommended this location. It began with 4 people and our group became 12. They enjoyed their stay as well.


    CMBIxtapa, Director General v zařízení Barcelo Ixtapa, odpověděl na tuto recenzi.
    Dear afperez313: First of all thanks for your comment and your preference, we are pleased to know that our services have been to your liking and that we have fulfilled your expectations, we will be waiting for you with open arms, i leave my email so we can plan together your next visit. (ixtapa.dir-sec@barcelo.com) Best regards Luis Avelar/Director

    HODNOCENÍ

    Round Indicators

    • říjen 24 2018
    • Coquitlam, Kanada

    mmcarter50

    “Beautiful spot, beautful view!”


    We enjoyed our stay at Barcelo, Ixtapa. We chose to upgrade to Premium level once we arrived on site, since we had done this at a Nuevo Vallarta property and had been so impressed by the service this level provided us. We were greeted by Sandy who quickly got us signed up for the Premium level and since our room wasn't ready we went to the Premium lounge for a bite to eat. We ordered our food at 11:30, at noon we asked what the hold up was, nobody could give us an answer. At 12:30 we got our food. We were not impressed. Omar, the Food & Beverage manager, apologized profusely and asked us to give them another chance. This was not a good start to our one week stay. Our room was on the 11th floor, had a beautiful view of the resort and ocean. The room was standard and clean. The 3 a la carte restaurants were all good. The buffets for all three meals had a great selection. The staff on the site were all great, very attentive and wanting to please. We did have issues with the phone in our room, on Tuesday night the phone would ring, one ring only, all night long. Wedsnesday morning I reported this, then again on Thursday morning and it wasn't fixed by the time we left on Friday. We had to take the phone off the cradle the last two nights of our stay. We tried the Premium lounge for dinner one night, and that was good. We tried it again for lunch half way thru our stay and ended up walking out after a 45 minute wait. The front line staff were always friendly and attentive, but somewhere along the line, communication broke down. This was very frustrating as we believe we did not get full value from our upgrade to Premium, and are very disappointed by this. Off site, to the left of the resort, we found a great massage place for a lot cheaper than the resort. We wanted to say a big thank you to Omar, Jose, Sandy, Carlos, Oscar, Leo, Emilioano, Carmelita and to the ladies and gentlemen in the Premium Lounge.


    CMBIxtapa, Director General v zařízení Barcelo Ixtapa, odpověděl na tuto recenzi.
    Dear mmcarter50: First of all thank you for your preference and in the same way for sharing your experience with us, your opinion and comments are very important to us because based on them we make revisions and possible changes in the service in favor to your satisfaction, we are pleased to know that our facilities and services have been to your liking and that our staff has treated you as you deserve, immediately we will review the incidents that you tell us as it is unacceptable that they didnt fixe the phone in all that time, we apologize for what happened, as I said, we will immediately review what happened but it would help us a lot to have more information about your stay, room number and dates, please write to the following email address: ixtapa.dir-sec@barcelo.com, we will be waiting for your email and of course for your next visit, give us the opportunity to serve you again, it will be a pleasure to have you once again in our destination. I am at your command Luis Avelar / Director

    HODNOCENÍ

    Round Indicators

    • říjen 5 2018
    • Muscatine, Iowa

    Debbie D

    “Used to be our favorite”


    We stayed here at least a dozen times and it was a favorite but when we last stayed they said something with the shower head was found broken and they wanted us to pay for it when we were checking out. It was defective and was not our fault. I was so insulted, they lost very good loyal customers.


    CMBIxtapa, Director General v zařízení Barcelo Ixtapa, odpověděl na tuto recenzi.
    Dear Debbie D .: First of all we appreciate your preference, we are sorry for the situation that you commented, we have looked for information about this incident and we have not found any reports about a broken shower head or a charge for this item, we are very interested in knowing this situation and it will help if you provide us more information like the dates of your stay, room number and who attended your incident or who wanted to create the charge you mention. Your opinion but above all your satisfaction is very important for us, we would not like to lose a client like you over a misunderstanding, please contact us at: ixtapa.dir-sec@barcelo.com. We will be waiting for your comment. I remain at your service. Luis Avelar / Director

    HODNOCENÍ

    Round Indicators

    • září 12 2018
    • Dallas, Texas
    • Páry

    twyatt1

    “Wonderful service and beautiful resort”


    We stayed total of 7 days this month in Sept. We highly recomend you ask for Ramon when eating your meals. Excellent service from Ramon. Christina, and Joshua as well. The food service mangers were always very helpful and friendly. Rooms very clean and well kept. Premium club employees were great, Grecia excellent. WE WILL RETURN AND BRING FAMILY. Mary and Tim


    CMBIxtapa, Director General v zařízení Barcelo Ixtapa, odpověděl na tuto recenzi.
    Dear Mary & Tim: Thank you for sharing your experience in our Hotel, we are pleased to know that our destination, service and facilities have been to your liking, your satisfaction is very important and we are motivated to know that we have fulfilled your expectations, thanks again for your comment and above all your preference. We will be waiting for you with open arms. Best regards Luis Avelar / Director

    HODNOCENÍ

    Round Indicators

    • září 8 2018
    • vancouver BC
    • Páry

    pcryan5

    “You pay for thief’s actions”


    Hotel is not bad. Room as tidy and cared for. Food is average - certainly boring after a few days. Not impressed at being being charged for a towel that another guest took from our chairs while we swam. Seriously? Won’t return.


    CMBIxtapa, Director General v zařízení Barcelo Ixtapa, odpověděl na tuto recenzi.
    Dear pcryan5. We appreciate the time you took to share us a feedback on the attention you received during your stay with us. We consider very seriously your comments to make improvements in our service. We would appreciate the honor to be your hosts again and serve as you deserve. For further assistance, contact us to: ixtapa.dir-sec@barcelo.com Sincerely, Luis Avelar | Director

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