Barceló Hotel Beach Maya Palace Deluxe
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78,7 km   Mezinárodní letiště Cancún 

0 m Chac Halal Beach

35 km Archeologická oblast Tulum

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

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Barceló Maya Palace

4.5/5 Round Indicators
| 8680 Recenze

CELKOVÉ HODNOCENÍ

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5474

Velmi dobré

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1897

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783

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282

Velmi špatné

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    Round Indicators
    ricking new york. 05/26/2018 Páry

    “Vacation in Paradise at the Barcelo Maya Palace”

    This was our 6th stay at the Barcelo and our fifth at the Barcelo Maya Palace. We were happy to find that the resort and the service is just as good as on our previous visits! We stayed at the Palace May 1st - May 8th. We were upgraded to a pool view (thank you very much!) Jr Suite on the third floor of the Oaxaca building. We were in the Premium section of the Oaxaca Building, so we thought that meant that we were Club Premium. But on our 4th evening visit to the Premium Club lounge for a glass of champagne (me) and chardonnay (my husband), we learned that we were not Club Premium - we had just gotten a room upgrade and were taken to the Club Premium Lounge for check in. Oopsie! But we did enjoy being Club Premium for the time we thought we were! Ha! The Jr Suite rooms are really quite large and I love the rainshower shower head in the bathroom. The resort is just beautiful and it really is paradise! The beach is very long and wide, and there are so many pools and palm trees! The Palace has a huge pool - we loved hanging out in the jacuzzi area of the pool!! We had perfect weather during our visit - all blue sky and clear skies at night - perfect for having drinks under the stars in the outdoor areas near the Club Premium lounge. For my husband and I, one of the things that we really enjoy about the resort is that we have so many choices of places to go, and things to do. During our walks on the beach, we always enjoy stopping along the way at the other pool bars and lobby bars for a drink. We were impressed with the Beach/Caribe makeover, and we love the Tropical lobby bar! Also Captain Morgans - a great place to stop by in the afternoon if you want to have a snack- which for me is guacamole and tortilla chips! Diego was our server both times we stopped by for snacks, and he was very friendly. We enjoy having dinner in the a la carte restaurants - and as others have noted, the French restaurant, Brasserie, is the best! Escargot, French onion soup, sea bass and creme brulee were all delicious! Ask to be seated with Uber and Carlos - they are the best! We enjoy chatting with the staff, and we found them to be the most engaging of the a la carte servers we interacted with. We ate at several of the a la cartes, Caribe, Rodizio and Marenostrum, and we have to say that at some of the other restaurants the service was just too perfunctory and did not feel at all personal. But I guess it just depends on what you like, and we prefer to interact with the staff, and not just be another "number" to the server . Speaking of the staff, the employees are one of the best things about the resort! Our first visit to the Barcelo was back in 2007 - and we met a bartender in the Tropical lobby bar named Martin. We looked for him the next few times we stayed at the Barcelo - even though on our future visits we stayed at the Palace - but we didn't see him at the Tropical loby bar, so we assumed he no longer worked at the Barcelo. But in 2014 when we visited, he saw us at the bar at the Colonial/Tropical theater and he remembered us!! Isn't that amazing? Seven years later!! So, we alway make a point of looking for Martin Jimenez - he now works at the Tropical pool bar, and on this visit we were also able to meet his lovely wife, Rubi Jimenez - who was working in the Colonial/Tropical theater and also at the Colonial lobby bar - Puebla. Such a sweetie she is! Also a shout out to Omar Claudio who remembered us from our visit at the Palace two years ago! Omar works at the Adult pool bar -El Cielo and also at the Carey lobby bar. He always had a smile on his face and was a lot of fun to talk to! Other staff to mention: Santos and Juan at breakfast at La Hacienda. Juan even went out of his way to get me special drink he wanted me try - Horchata. It was milk with cinammon in it. He told me about it at breakfast one morning, and the next morning he had made arrangements to have it brought to our table! Speaking of drinks, if you like spicy, try the sangrita! Not to be confused with a margarita! Ha! Ask Carlos at the Colonial pool bar to make you one! Okay, just a few more shout outs - Selene - who was just great - and so fun! She works at the Coral Grill. She knew the day we were going to celebrate my husband's birthday and made a point of getting a cake and having all of her coworkers sing Happpy Birthday to my husband. Also, Sayra, the server at Club Premium and Melanie who checked us in! They were both very nice and friendly. Sayra also arranged to have a cake for my husband - which we felt really bad about -since by this point, we had found out we were not Club Premium! We had a terrific time and were sad to have to leave our vacation in paradise! We are already planning our next trip to the Barcelo Maya Palace! Thanks for a wonderful and relaxing vacation!
    Round Indicators
    Jim H Saint Paul, Minnesota. 05/26/2018 Páry

    “A Grand Resort”

    We stayed seven nights at Barcelo Maya Palace. The Maya Palace is part of the Maya Grand Resort, which consists of five hotels: Maya Beach, Maya Caribe, Maya Colonial, Maya Tropical and Maya Palace. There are three central buildings, one for Beach and Caribe, one for Colonial and Tropical, and one for the Palace. The Palace is the most recently constructed phase, most luxurious and most expensive. We enjoyed the large variety of activities and services, three theaters offering three different shows each evening, at least four swimming pools, at least seven a la carte restaurants, and more. Staff were friendly, service was very good, the beach was pretty good consisting of hard-packed sand. Snorkeling was poor, however a short distance south at Akumal it is better, but not nearly as excellent as across the water off Cozumel. Our room was clean, spacious and amply furnished. A big disappointment for us was we paid for a Junior Suite Oceanfront room. The room would be more truthfully and accurately described as Poolview, or Poolview with Oceanview in the distance. We could not hear the surf. We were in the Oaxaca building. There are Oceanfront rooms in the Michoacan building, however we were not there.
    Round Indicators
    jeweltj colorado. 05/25/2018 Páry

    “Best place in the Riviera Maya”

    This is our 6th time staying here, and we will be back! Love it!!! The pools the beach! Snorkeling is awesome! Food we find delicious! I wish we could come back sooner! oh, I live to get up early and see the sun rise! Never felt unsafe. See you soon Barcelo maya palace!

    HBarcelo-Maya-Palace, Gerente v zařízení Barcelo Maya Palace, odpověděl na tuto recenzi.
     Dear jeweltj, Thank you for your kind remarks from your experience lived at Barceló Maya Palace. It's so overwhelming to know, we have achieved with you and the family, a memorable vacation. Making once again, an overall satisfaction. We hope, to host you soon. Warm Regards, José Luis Serratos Manager on Duty.

    Round Indicators
    Gabriela N Praha, Česká republika. 09/23/2017 Páry

    “Nejlepší dovolená ever”

    Tomuto hotelu nejde nic vyčíst a to jsem poměrně náročný cestovatel. Pokoje byly velmi prostorné a čisté, dobře vybavené včetně minibaru a kávového servisu, který ale ani nebudete potřebovat. V rámci all inclusive dostanere naprosto vše - jídlo po celý den, a tím myslím opravdu po celý den. Nejen snídaně, oběd a večeři, ale také zde najdete 1 restauraci, která má otevřeno celý den. Doporučuji vyzkoušet i jejich ala carte restaurace, francouzská Brasserie je naprostá topka- jídlo je tam naprosto dokonalé. Bazény byly skvělé, ale my jsme strávili většinu času na pláži. Pláž je skvelá, dlouhá i na procházky a moře bylo nejen čisté, ale i teplé. Navíc ke břehu připlouvají želvy každý den a můžete je krmit. Nam se podařilo krmit želvy banánem přímo z ruky, krásný zážitek. Byli jsme mimo sezonu, ale skoro nepršelo a některé dny jsme si přáli, aby i zapršelo, protože horko bylo opravdu úmorné. Celkově Barcelo Maya Palace doporučuji všemi deseti, je to nejlepší hotel, ve kterém jsem byla a máte z něj přístup i do 4 okolních hotelů stejného řetězce. Maya Palace je z celého řetězce nejluxusnějsí.

    HBarcelo-Maya-Palace, Gerente v zařízení Barcelo Maya Palace, odpověděl na tuto recenzi.
     Vážení hosté, Děkujeme vám, že jste s námi sdíleli váš názor na Vaši nedávnou dovolenou. Naším hlavním cílem je zajistit, abychom našim hostům nadále poskytovali nezapomenutelné zážitky a jejich komentáře nám pomohou. Oceňujeme čas, který jste vynaložili při sdílení konstruktivních komentářů a připomínek. Znovu vám děkujeme za tento nádherný názor, bylo nám potěšením, abychom si ho přečetli a těšíme se, že vám brzy budeme sloužit. Vedení

    Round Indicators
    Monica R Toronto. 06/25/2014

    “Excelentní hotel”

    Ubytovali jsme se tu na začátku června. Pláž byla nádherná. Pozemky byly velmi tropické a excelentně udržované. Pokoje velmi moderní a čisté. Jedinou výtkou je recepce. Velmi hrubá a vůbec ne ochotná. Personál v restauraci byl excelentní, stejně jako zaměstnanci úklidu. Je to excelentní hotel pro malé děti a také lidi postaršího věku.

    HBarcelo-Maya-Palace, Director General v zařízení Barcelo Maya Palace, odpověděl na tuto recenzi.
     Dear Monica R, We acknowledge receipt of your comments and please be assured that this information help us to take actions and be better every day. Cordially, Armando Becerra M. General Manager Barceló Maya Palace Deluxe

    HODNOCENÍ

    Round Indicators

    • květen 26 2018
    • new york
    • Páry

    ricking

    “Vacation in Paradise at the Barcelo Maya Palace”


    This was our 6th stay at the Barcelo and our fifth at the Barcelo Maya Palace. We were happy to find that the resort and the service is just as good as on our previous visits! We stayed at the Palace May 1st - May 8th. We were upgraded to a pool view (thank you very much!) Jr Suite on the third floor of the Oaxaca building. We were in the Premium section of the Oaxaca Building, so we thought that meant that we were Club Premium. But on our 4th evening visit to the Premium Club lounge for a glass of champagne (me) and chardonnay (my husband), we learned that we were not Club Premium - we had just gotten a room upgrade and were taken to the Club Premium Lounge for check in. Oopsie! But we did enjoy being Club Premium for the time we thought we were! Ha! The Jr Suite rooms are really quite large and I love the rainshower shower head in the bathroom. The resort is just beautiful and it really is paradise! The beach is very long and wide, and there are so many pools and palm trees! The Palace has a huge pool - we loved hanging out in the jacuzzi area of the pool!! We had perfect weather during our visit - all blue sky and clear skies at night - perfect for having drinks under the stars in the outdoor areas near the Club Premium lounge. For my husband and I, one of the things that we really enjoy about the resort is that we have so many choices of places to go, and things to do. During our walks on the beach, we always enjoy stopping along the way at the other pool bars and lobby bars for a drink. We were impressed with the Beach/Caribe makeover, and we love the Tropical lobby bar! Also Captain Morgans - a great place to stop by in the afternoon if you want to have a snack- which for me is guacamole and tortilla chips! Diego was our server both times we stopped by for snacks, and he was very friendly. We enjoy having dinner in the a la carte restaurants - and as others have noted, the French restaurant, Brasserie, is the best! Escargot, French onion soup, sea bass and creme brulee were all delicious! Ask to be seated with Uber and Carlos - they are the best! We enjoy chatting with the staff, and we found them to be the most engaging of the a la carte servers we interacted with. We ate at several of the a la cartes, Caribe, Rodizio and Marenostrum, and we have to say that at some of the other restaurants the service was just too perfunctory and did not feel at all personal. But I guess it just depends on what you like, and we prefer to interact with the staff, and not just be another "number" to the server . Speaking of the staff, the employees are one of the best things about the resort! Our first visit to the Barcelo was back in 2007 - and we met a bartender in the Tropical lobby bar named Martin. We looked for him the next few times we stayed at the Barcelo - even though on our future visits we stayed at the Palace - but we didn't see him at the Tropical loby bar, so we assumed he no longer worked at the Barcelo. But in 2014 when we visited, he saw us at the bar at the Colonial/Tropical theater and he remembered us!! Isn't that amazing? Seven years later!! So, we alway make a point of looking for Martin Jimenez - he now works at the Tropical pool bar, and on this visit we were also able to meet his lovely wife, Rubi Jimenez - who was working in the Colonial/Tropical theater and also at the Colonial lobby bar - Puebla. Such a sweetie she is! Also a shout out to Omar Claudio who remembered us from our visit at the Palace two years ago! Omar works at the Adult pool bar -El Cielo and also at the Carey lobby bar. He always had a smile on his face and was a lot of fun to talk to! Other staff to mention: Santos and Juan at breakfast at La Hacienda. Juan even went out of his way to get me special drink he wanted me try - Horchata. It was milk with cinammon in it. He told me about it at breakfast one morning, and the next morning he had made arrangements to have it brought to our table! Speaking of drinks, if you like spicy, try the sangrita! Not to be confused with a margarita! Ha! Ask Carlos at the Colonial pool bar to make you one! Okay, just a few more shout outs - Selene - who was just great - and so fun! She works at the Coral Grill. She knew the day we were going to celebrate my husband's birthday and made a point of getting a cake and having all of her coworkers sing Happpy Birthday to my husband. Also, Sayra, the server at Club Premium and Melanie who checked us in! They were both very nice and friendly. Sayra also arranged to have a cake for my husband - which we felt really bad about -since by this point, we had found out we were not Club Premium! We had a terrific time and were sad to have to leave our vacation in paradise! We are already planning our next trip to the Barcelo Maya Palace! Thanks for a wonderful and relaxing vacation!


    HODNOCENÍ

    Round Indicators

    • květen 26 2018
    • Saint Paul, Minnesota
    • Páry

    Jim H

    “A Grand Resort”


    We stayed seven nights at Barcelo Maya Palace. The Maya Palace is part of the Maya Grand Resort, which consists of five hotels: Maya Beach, Maya Caribe, Maya Colonial, Maya Tropical and Maya Palace. There are three central buildings, one for Beach and Caribe, one for Colonial and Tropical, and one for the Palace. The Palace is the most recently constructed phase, most luxurious and most expensive. We enjoyed the large variety of activities and services, three theaters offering three different shows each evening, at least four swimming pools, at least seven a la carte restaurants, and more. Staff were friendly, service was very good, the beach was pretty good consisting of hard-packed sand. Snorkeling was poor, however a short distance south at Akumal it is better, but not nearly as excellent as across the water off Cozumel. Our room was clean, spacious and amply furnished. A big disappointment for us was we paid for a Junior Suite Oceanfront room. The room would be more truthfully and accurately described as Poolview, or Poolview with Oceanview in the distance. We could not hear the surf. We were in the Oaxaca building. There are Oceanfront rooms in the Michoacan building, however we were not there.


    HODNOCENÍ

    Round Indicators

    • květen 25 2018
    • colorado
    • Páry

    jeweltj

    “Best place in the Riviera Maya”


    This is our 6th time staying here, and we will be back! Love it!!! The pools the beach! Snorkeling is awesome! Food we find delicious! I wish we could come back sooner! oh, I live to get up early and see the sun rise! Never felt unsafe. See you soon Barcelo maya palace!


    HBarcelo-Maya-Palace, Gerente v zařízení Barcelo Maya Palace, odpověděl na tuto recenzi.
    Dear jeweltj, Thank you for your kind remarks from your experience lived at Barceló Maya Palace. It's so overwhelming to know, we have achieved with you and the family, a memorable vacation. Making once again, an overall satisfaction. We hope, to host you soon. Warm Regards, José Luis Serratos Manager on Duty.

    HODNOCENÍ

    Round Indicators

    • září 23 2017
    • Praha, Česká republika
    • Páry

    Gabriela N

    “Nejlepší dovolená ever”


    Tomuto hotelu nejde nic vyčíst a to jsem poměrně náročný cestovatel. Pokoje byly velmi prostorné a čisté, dobře vybavené včetně minibaru a kávového servisu, který ale ani nebudete potřebovat. V rámci all inclusive dostanere naprosto vše - jídlo po celý den, a tím myslím opravdu po celý den. Nejen snídaně, oběd a večeři, ale také zde najdete 1 restauraci, která má otevřeno celý den. Doporučuji vyzkoušet i jejich ala carte restaurace, francouzská Brasserie je naprostá topka- jídlo je tam naprosto dokonalé. Bazény byly skvělé, ale my jsme strávili většinu času na pláži. Pláž je skvelá, dlouhá i na procházky a moře bylo nejen čisté, ale i teplé. Navíc ke břehu připlouvají želvy každý den a můžete je krmit. Nam se podařilo krmit želvy banánem přímo z ruky, krásný zážitek. Byli jsme mimo sezonu, ale skoro nepršelo a některé dny jsme si přáli, aby i zapršelo, protože horko bylo opravdu úmorné. Celkově Barcelo Maya Palace doporučuji všemi deseti, je to nejlepší hotel, ve kterém jsem byla a máte z něj přístup i do 4 okolních hotelů stejného řetězce. Maya Palace je z celého řetězce nejluxusnějsí.


    HBarcelo-Maya-Palace, Gerente v zařízení Barcelo Maya Palace, odpověděl na tuto recenzi.
    Vážení hosté, Děkujeme vám, že jste s námi sdíleli váš názor na Vaši nedávnou dovolenou. Naším hlavním cílem je zajistit, abychom našim hostům nadále poskytovali nezapomenutelné zážitky a jejich komentáře nám pomohou. Oceňujeme čas, který jste vynaložili při sdílení konstruktivních komentářů a připomínek. Znovu vám děkujeme za tento nádherný názor, bylo nám potěšením, abychom si ho přečetli a těšíme se, že vám brzy budeme sloužit. Vedení

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Toronto

    Monica R

    “Excelentní hotel”


    Ubytovali jsme se tu na začátku června. Pláž byla nádherná. Pozemky byly velmi tropické a excelentně udržované. Pokoje velmi moderní a čisté. Jedinou výtkou je recepce. Velmi hrubá a vůbec ne ochotná. Personál v restauraci byl excelentní, stejně jako zaměstnanci úklidu. Je to excelentní hotel pro malé děti a také lidi postaršího věku.


    HBarcelo-Maya-Palace, Director General v zařízení Barcelo Maya Palace, odpověděl na tuto recenzi.
    Dear Monica R, We acknowledge receipt of your comments and please be assured that this information help us to take actions and be better every day. Cordially, Armando Becerra M. General Manager Barceló Maya Palace Deluxe