Barceló Hotel Gastronomy Costa Vasca
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Barceló Costa Vasca

Avenida Pio Baroja, 15   20008 San Sebastián , País Vasco   España  


Places of Interest

23,1 km Letiště San Sebastián

2,11 km Vlakové nádraží San Sebastián

22,6 km Výstavní areál Bidasoa

550 m Pláž Ondarreta

Premios y Reconocimientos Prizes and awards

Názory klientů

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Barceló Costa Vasca

4.0/5 Round Indicators
| 2203 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

38% Complete

858

Velmi dobré

40% Complete

893

Normální

13% Complete

300

Špatné

4% Complete

108

Velmi špatné

1% Complete

44

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    Round Indicators
    Zanzeebar 08/16/2018 S rodinou

    “A very good place to stay”

    We were very happy with this hotel when we stayed with our children. The rooms were large and clean. The children loved the pool - that was the reason we chose the hotel. The location is fine but it is about 10-20 minutes walk to the centre of town. Excellent breakfast
    Round Indicators
    aviadriemer 08/16/2018 Páry

    “management should treat complains better”

    Location is very good and room is clean and comfortableYou can not trust Wi-Fi and beds are freely moving on the floor of the roomThe staff in reception says for the second year already that the there is a technical problem with the Wi-Fi . This is ridiculus since it happens the second year when we come in August
    Round Indicators
    penkiBristol Bristol, England. 08/14/2018 Krátké dovolené s přáteli

    “Reception good but overall not great”

    The room cost over £175 a night for 5 nights without breakfast. The bed was comfy and the linen good and the room was cleaned well. However, the design of the room wwas bad e.g. only mirror in bathroom so when two women were getting ready, one had to use while the other showered. The bedside tables were only a shelf (so could not hold any bedside bits e.g. book or underwear) and there were only 5 shelves (one of which held the safe) and 10 hangers - not nearly enough storage for 2 women for 5 days - we ended up living out of suitcases. The hotel is 30 mins walk to the old town/the Kursaal/Gros so we used the shuttle bus which was great but the last bus was at 9 pm. The pool area was good and towels huge but it did not open til 11 and the breakfast staff were so officious not to let us sit on the sunbeds til 11. This came across as a city/business hotel in a beach area - it did not work and was not worth the price paid.

    -XperienceManager-, Guest Relations Manager v zařízení Barcelo Costa Vasca, odpověděl na tuto recenzi.
     Dear guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Costa Vasca. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. First of all, we would like to express that we are happy that your bed felt comfortable, and that you consider that the cleaning of the room was correct. However, please rest assured that we will take into account all your comments about the furniture in your room as we can claim that they will be shared with different departments for review and future possible changes. On the other hand, thanks for highlighting the pool area and thanks for the constructive comments about the schedule of the same and the schedule of the transfer service. Please rest assured we have taken good note of your remarks related to the prices and sincerely regret your dissatisfaction, mostly beacuse we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Managing Department Barceló Costa Vasca

    Round Indicators
    johndavidt196 Valletta. 08/14/2018 Páry

    “Over priced for what you get”

    Nice room and it’s away from the huddle n bussle of down town San Sebastián n the walk back after vino n pintox is a killer but it’s overpriced : we paid €800 for 3 nights n not really great value ! Breakfast is extra at €21 n parking extra At these prices it should be included Only two slow lifts for 200 plus rooms .....

    -XperienceManager-, Guest Relations Manager v zařízení Barcelo Costa Vasca, odpověděl na tuto recenzi.
     Dear guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. In addition, we are glad to know that you could enjoy the tranquility of the area in which the hotel is located. Please rest assured we have taken good note of your remarks related to the prices and extras, and sincerely regret your dissatisfaction, mostly beacuse we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Managing Department Barceló Costa Vasca

    Round Indicators
    K6381HCmary 08/14/2018 Krátké dovolené s přáteli

    “Friends Trip”

    Very nice comfortable hotel with very friendly staff. Only problem is location. It is a good 40 minute walk from the old town. Otherwise i was very happy with the hotel. Very clean modern hotel with a lovely pool.

    -XperienceManager-, Guest Relations Manager v zařízení Barcelo Costa Vasca, odpověděl na tuto recenzi.
     Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We sincerely regret reading that our location did not meet your expectations although it offers La Kontxa beach all in walking distance or swift car ride. We take the moment to explain you that we have a free transfer service that brings our guests to the city center, in an easy and comfortable way. On the other hand, we thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Managing Department Barceló Costa Vasca

    HODNOCENÍ

    Round Indicators

    • srpen 16 2018
    • S rodinou

    Zanzeebar

    “A very good place to stay”


    We were very happy with this hotel when we stayed with our children. The rooms were large and clean. The children loved the pool - that was the reason we chose the hotel. The location is fine but it is about 10-20 minutes walk to the centre of town. Excellent breakfast


    HODNOCENÍ

    Round Indicators

    • srpen 16 2018
    • Páry

    aviadriemer

    “management should treat complains better”


    Location is very good and room is clean and comfortableYou can not trust Wi-Fi and beds are freely moving on the floor of the roomThe staff in reception says for the second year already that the there is a technical problem with the Wi-Fi . This is ridiculus since it happens the second year when we come in August


    HODNOCENÍ

    Round Indicators

    • srpen 14 2018
    • Bristol, England
    • Krátké dovolené s přáteli

    penkiBristol

    “Reception good but overall not great”


    The room cost over £175 a night for 5 nights without breakfast. The bed was comfy and the linen good and the room was cleaned well. However, the design of the room wwas bad e.g. only mirror in bathroom so when two women were getting ready, one had to use while the other showered. The bedside tables were only a shelf (so could not hold any bedside bits e.g. book or underwear) and there were only 5 shelves (one of which held the safe) and 10 hangers - not nearly enough storage for 2 women for 5 days - we ended up living out of suitcases. The hotel is 30 mins walk to the old town/the Kursaal/Gros so we used the shuttle bus which was great but the last bus was at 9 pm. The pool area was good and towels huge but it did not open til 11 and the breakfast staff were so officious not to let us sit on the sunbeds til 11. This came across as a city/business hotel in a beach area - it did not work and was not worth the price paid.


    -XperienceManager-, Guest Relations Manager v zařízení Barcelo Costa Vasca, odpověděl na tuto recenzi.
    Dear guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Costa Vasca. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. First of all, we would like to express that we are happy that your bed felt comfortable, and that you consider that the cleaning of the room was correct. However, please rest assured that we will take into account all your comments about the furniture in your room as we can claim that they will be shared with different departments for review and future possible changes. On the other hand, thanks for highlighting the pool area and thanks for the constructive comments about the schedule of the same and the schedule of the transfer service. Please rest assured we have taken good note of your remarks related to the prices and sincerely regret your dissatisfaction, mostly beacuse we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Managing Department Barceló Costa Vasca

    HODNOCENÍ

    Round Indicators

    • srpen 14 2018
    • Valletta
    • Páry

    johndavidt196

    “Over priced for what you get”


    Nice room and it’s away from the huddle n bussle of down town San Sebastián n the walk back after vino n pintox is a killer but it’s overpriced : we paid €800 for 3 nights n not really great value ! Breakfast is extra at €21 n parking extra At these prices it should be included Only two slow lifts for 200 plus rooms .....


    -XperienceManager-, Guest Relations Manager v zařízení Barcelo Costa Vasca, odpověděl na tuto recenzi.
    Dear guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. In addition, we are glad to know that you could enjoy the tranquility of the area in which the hotel is located. Please rest assured we have taken good note of your remarks related to the prices and extras, and sincerely regret your dissatisfaction, mostly beacuse we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Managing Department Barceló Costa Vasca

    HODNOCENÍ

    Round Indicators

    • srpen 14 2018
    • Krátké dovolené s přáteli

    K6381HCmary

    “Friends Trip”


    Very nice comfortable hotel with very friendly staff. Only problem is location. It is a good 40 minute walk from the old town. Otherwise i was very happy with the hotel. Very clean modern hotel with a lovely pool.


    -XperienceManager-, Guest Relations Manager v zařízení Barcelo Costa Vasca, odpověděl na tuto recenzi.
    Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We sincerely regret reading that our location did not meet your expectations although it offers La Kontxa beach all in walking distance or swift car ride. We take the moment to explain you that we have a free transfer service that brings our guests to the city center, in an easy and comfortable way. On the other hand, we thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Managing Department Barceló Costa Vasca

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