Hotel Pool  Occidental Grand Punta Cana Resort

Royal Level at Occidental Punta Cana

Texto: 37262 Exkluzivní klub, ve kterém si každý z hostů může vychutnat hydromasáže a VIP služby na nejlepší pláži v Punta Cana. Avenida España | 2300 Bávaro | La Altagracia
809 221 8787 809 221 8790
Royal Level at Occidental Punta Cana Texto: 37262 4 out of 5 based on 1847 ratings. 1847 user reviews.
Royal Level at Occidental Punta Cana reviewed by Deepika G on . 11 days We arrived here with great hopes of amazing service only to discover something very different. Check in was easy as Julio Bautista was incredibly helpful in making sure our room was what we had asked... Rating: 2
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Royal Level at Occidental Punta Cana

Avenida España   2300 Bávaro   La Altagracia  


Places of Interest

24,2 km Mezinárodní letiště Punta Cana

3,3 km Pláž

Premios y Reconocimientos Prizes and awards

Názory klientů

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Royal Level at Occidental Punta Cana

4.0/5 Round Indicators
| 2020 Recenze

CELKOVÉ HODNOCENÍ

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Umístění

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Pokoje

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Čistota

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HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

51% Complete

1044

Velmi dobré

23% Complete

477

Normální

10% Complete

211

Špatné

6% Complete

126

Velmi špatné

8% Complete

162

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    Round Indicators
    Maramon Regina. 12/15/2017 S rodinou

    “Great adult family vacation ”

    Readers may agree or disagree with my opinion of the resort. Like any resort, Occidental Punta Cana isn’t perfect. However the quality of this resort far outweighs any concerns and shouldn’t stop anyone from staying at the resort. I stayed at the resort from Nov 25 to Dec 9 with my wife, her two sisters, their husbands, my mother (88) and mother in law (84). We (except the moms) are all Occidental Vacation Club members. We are Grand Level members and the relatives are First Club members. We will have access to services and amenities that regular services that other guest will not have. Our check in process was smooth and without issue. Once staff knew we were OVC members we were whisked away to the Royal Club and First Club areas. The moms stayed in a Royal Club studio room. Our first week was also in a studio. The studios were recently renovated and are beautiful. The beds are very comfortable. The moms had a ground level room. The really nice thing is that ground level patios extend out into the green space outside each building. There are lounge chairs on the green area, Our studio was on the second floor. Three days into the first week the OVC moved us into our one bed suite. We loved the layout, the extra closet space, kitchenette, extra glasses and the larger balcony. The view from room 203 in building 20 had a great view of the beach! Here is where one could get picky with little things like a picture in a damaged frame or poor grout around the tub. But none of these little things will distract from the comfort in the suite. My wife loved having a bath. Our suite was so sound proof that we didn’t hear the thunderstorm that woke everyone else. We had family over at night to play cards which was a nice option. Royal Club also sent up a bottle of red and white wine. The pool areas, grounds and beach are immaculate. The staff put in considerable effort cleaning up the glasses and garbage some slobs leave around the edges of the pool. Staff are up early in the morning cleaning the beach. They use a tractor with a picker device to groom the sand. Staff then rake up the remains sea grass. Other resorts didn’t keep their beach areas as clean. Generally the food at the resort was good. The meals at the a la carte restaurants were tasty and no one in our group had a bad meal. I felt that the food at the buffet while hot and flavourable lacked variety. The main buffet didn’t have theme nights such a Dominican night that would provide more variety. The resort advertised tropical breakfast at the beach buffet, but the menu never varied. We like the pizza at the beach buffet and had several custom made pizza. Kenol Monegro is a pizza artist. The resort still has the uncomfortable dress code for the a la carte restaurants. Men have to wear long pants, closed shoes and a shirt with sleeves. I guess this is to add some “class” to the dining experience. What class is there to seeing women in barely there shorts and tops or men in blue jeans, national breast inspector t-shirt and beat up runners? At night the dress code requires men to have shirts with sleeves, no muscle shirts. The sign outside the buffet just says flannel is not permitted. Signage needs to be improved as flannel doesn’t mean muscle shirts. Staff will chase you down and ask you to leave until you change your shirt. The beach has two bars - one for First Club members and one for the Royal Club. Both have top shelf alcohol and fresh made drinks. Beer is limited to light lager beer. It would be nice if they had an ale on tap. The bar staff at the First Club and Royal Club are exceptional and mix great drinks. We spent several nights at the Royal Club bar sipping our favourite rum, listening to the waves crash and enjoying cool evening breezes. The Royal Club restaurant, pool and beach bar are restricted to Royal Club and Grand Level members. Food at the restaurant is exceptional. I had a couple of steaks that were cut with a butter knife. Best steaks I had outside of Canada and US. It’s a real treat to get the personal service at the restaurant. Sunday is lobster night and there are 14 different lunch and dinner menus. Royal Club staff treated the moms like gold. Smoking is not permitted in the restaurants and in the Grand Level rooms. Unfortunately there are no designated smoking areas. We would have like to have meals outside on the Royal Club restaurant patio, but we driven inside by the smoke. Royal Club, First Club and other staff are all fantastic and there are so many I could and should mention. Unfortunately I didn’t get enough names. At the Royal Club my mom stumbled and a maintenance guy rushed over to help her. I wish I would have gotten his name. Here are a few of the names I did get; Zolanlly Peno, Diana Martinez, Melina Luna, Luisa Rodriguez, Ovelisa Pouerit and our maid Rosa. We will be back! I just don’t know when.
    Round Indicators
    MAximo V Philadelphia, Pennsylvania, Usa. 12/15/2017 S rodinou

    “BEAUTIFUL PLACE !!!”

    Always a pleasure to visit this RESORT,stunning views,awesome beach and enjoyable swimming pools. Very friendly and professional staff.. The renovations were very needed,thanks. The food quality and variety(MEATS & SEAFOOD)is been in decline lately,we hope it gets better. THANKS TO Samuel,Hipolito(ROYAL CLUB) AND Jaquelin Batia(MEMBERS CLUB AT MAIN BUFFET) FOR YOUR PROFESSIONAL AND NICE ATTITUDE.
    Round Indicators
    KAterina077 Moskva, Rusko. 12/14/2017 Pro jednotlivce

    “Good place to stay on vacation”

    Dominican Republic nice beach direction, it is necessary to go to the capital Santo Domingo - interesting place. Be sure to travel to the Islands in the Caribbean sea, swimming with mask and watch sea inhabitants.
    Round Indicators
    Susanknits London, Canada. 12/14/2017 Páry

    “Our 2nd visit”

    We were delighted to return to the Occidental (Grand) Punta Cana. Due to health reasons we had not been on vacation for 5 years. We are coming back ( #3)in February 2018 for 2 weeks this time. Now that we know there are elevators we hope to get a room on the third floor. Staff is outstanding. We saw big changes on our return, very impressed.
    Round Indicators
    kysmith23 12/12/2017 Krátké dovolené s přáteli

    “Beautiful Resort”

    After reading the reviews I was a little uncertain about this resort. This resort is great. All of the staff I dealt with made my vacation amazing. The bar in the lobby, the guys were great. Very friendly and once they learned what we enjoyed drinking they always had it ready for us. Even made a point to have a friendly shot of mamajuanna also. Ms. Maria my housekeeper was amazing, the food was great and the pools were perfect as the beach. I wasn't bothered about time shares or anything by the third day. The food was great. I'm not sure how anyone had a bad time here so I will certainly come back. The entertainment was great. This is a beautiful resort to visit. Only wished they had free wifi and hopefully that will change in the near future. Perfect vacation... Thank you Occidental- I WILL NOT VISIT ANY OTHER RESORT IN PUNTA CANA because of your beautiful place and lovely staff... If you read this just a friendly tip, I purchased coloring books and crayons and things I thought would be great to give staff along with tips.. If you can, they really appreciate these things.... *****

    gpcsm, Community Manager v zařízení Occidental Punta Cana, odpověděl na tuto recenzi.
     Dear Kysmith23, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We are glad that in general we were able to have satisfied your expectations. We are thrilled that you were pleased with our service, our food selection, and the overall quality of our holiday offering. That said, we are constantly refreshing and renewing our services and facilities to ensure that our guest want to return year after year. We would also like to thank you for recognizing the hard work of our team member. I will share your comments with Maria. Once again, we thank you for choosing to stay at the Occidental Punta Cana. We are definitely looking forward to host you on your next visit to the Dominican Republic. We guarantee your next visit will be far better than your last. It was our pleasure to serve you. Best regards, Scarlett Acosta Community Manager

    HODNOCENÍ

    Round Indicators

    • prosinec 15 2017
    • Regina
    • S rodinou

    Maramon

    “Great adult family vacation ”


    Readers may agree or disagree with my opinion of the resort. Like any resort, Occidental Punta Cana isn’t perfect. However the quality of this resort far outweighs any concerns and shouldn’t stop anyone from staying at the resort. I stayed at the resort from Nov 25 to Dec 9 with my wife, her two sisters, their husbands, my mother (88) and mother in law (84). We (except the moms) are all Occidental Vacation Club members. We are Grand Level members and the relatives are First Club members. We will have access to services and amenities that regular services that other guest will not have. Our check in process was smooth and without issue. Once staff knew we were OVC members we were whisked away to the Royal Club and First Club areas. The moms stayed in a Royal Club studio room. Our first week was also in a studio. The studios were recently renovated and are beautiful. The beds are very comfortable. The moms had a ground level room. The really nice thing is that ground level patios extend out into the green space outside each building. There are lounge chairs on the green area, Our studio was on the second floor. Three days into the first week the OVC moved us into our one bed suite. We loved the layout, the extra closet space, kitchenette, extra glasses and the larger balcony. The view from room 203 in building 20 had a great view of the beach! Here is where one could get picky with little things like a picture in a damaged frame or poor grout around the tub. But none of these little things will distract from the comfort in the suite. My wife loved having a bath. Our suite was so sound proof that we didn’t hear the thunderstorm that woke everyone else. We had family over at night to play cards which was a nice option. Royal Club also sent up a bottle of red and white wine. The pool areas, grounds and beach are immaculate. The staff put in considerable effort cleaning up the glasses and garbage some slobs leave around the edges of the pool. Staff are up early in the morning cleaning the beach. They use a tractor with a picker device to groom the sand. Staff then rake up the remains sea grass. Other resorts didn’t keep their beach areas as clean. Generally the food at the resort was good. The meals at the a la carte restaurants were tasty and no one in our group had a bad meal. I felt that the food at the buffet while hot and flavourable lacked variety. The main buffet didn’t have theme nights such a Dominican night that would provide more variety. The resort advertised tropical breakfast at the beach buffet, but the menu never varied. We like the pizza at the beach buffet and had several custom made pizza. Kenol Monegro is a pizza artist. The resort still has the uncomfortable dress code for the a la carte restaurants. Men have to wear long pants, closed shoes and a shirt with sleeves. I guess this is to add some “class” to the dining experience. What class is there to seeing women in barely there shorts and tops or men in blue jeans, national breast inspector t-shirt and beat up runners? At night the dress code requires men to have shirts with sleeves, no muscle shirts. The sign outside the buffet just says flannel is not permitted. Signage needs to be improved as flannel doesn’t mean muscle shirts. Staff will chase you down and ask you to leave until you change your shirt. The beach has two bars - one for First Club members and one for the Royal Club. Both have top shelf alcohol and fresh made drinks. Beer is limited to light lager beer. It would be nice if they had an ale on tap. The bar staff at the First Club and Royal Club are exceptional and mix great drinks. We spent several nights at the Royal Club bar sipping our favourite rum, listening to the waves crash and enjoying cool evening breezes. The Royal Club restaurant, pool and beach bar are restricted to Royal Club and Grand Level members. Food at the restaurant is exceptional. I had a couple of steaks that were cut with a butter knife. Best steaks I had outside of Canada and US. It’s a real treat to get the personal service at the restaurant. Sunday is lobster night and there are 14 different lunch and dinner menus. Royal Club staff treated the moms like gold. Smoking is not permitted in the restaurants and in the Grand Level rooms. Unfortunately there are no designated smoking areas. We would have like to have meals outside on the Royal Club restaurant patio, but we driven inside by the smoke. Royal Club, First Club and other staff are all fantastic and there are so many I could and should mention. Unfortunately I didn’t get enough names. At the Royal Club my mom stumbled and a maintenance guy rushed over to help her. I wish I would have gotten his name. Here are a few of the names I did get; Zolanlly Peno, Diana Martinez, Melina Luna, Luisa Rodriguez, Ovelisa Pouerit and our maid Rosa. We will be back! I just don’t know when.


    HODNOCENÍ

    Round Indicators

    • prosinec 15 2017
    • Philadelphia, Pennsylvania, Usa
    • S rodinou

    MAximo V

    “BEAUTIFUL PLACE !!!”


    Always a pleasure to visit this RESORT,stunning views,awesome beach and enjoyable swimming pools. Very friendly and professional staff.. The renovations were very needed,thanks. The food quality and variety(MEATS & SEAFOOD)is been in decline lately,we hope it gets better. THANKS TO Samuel,Hipolito(ROYAL CLUB) AND Jaquelin Batia(MEMBERS CLUB AT MAIN BUFFET) FOR YOUR PROFESSIONAL AND NICE ATTITUDE.


    HODNOCENÍ

    Round Indicators

    • prosinec 14 2017
    • Moskva, Rusko
    • Pro jednotlivce

    KAterina077

    “Good place to stay on vacation”


    Dominican Republic nice beach direction, it is necessary to go to the capital Santo Domingo - interesting place. Be sure to travel to the Islands in the Caribbean sea, swimming with mask and watch sea inhabitants.


    HODNOCENÍ

    Round Indicators

    • prosinec 14 2017
    • London, Canada
    • Páry

    Susanknits

    “Our 2nd visit”


    We were delighted to return to the Occidental (Grand) Punta Cana. Due to health reasons we had not been on vacation for 5 years. We are coming back ( #3)in February 2018 for 2 weeks this time. Now that we know there are elevators we hope to get a room on the third floor. Staff is outstanding. We saw big changes on our return, very impressed.


    HODNOCENÍ

    Round Indicators

    • prosinec 12 2017
    • Krátké dovolené s přáteli

    kysmith23

    “Beautiful Resort”


    After reading the reviews I was a little uncertain about this resort. This resort is great. All of the staff I dealt with made my vacation amazing. The bar in the lobby, the guys were great. Very friendly and once they learned what we enjoyed drinking they always had it ready for us. Even made a point to have a friendly shot of mamajuanna also. Ms. Maria my housekeeper was amazing, the food was great and the pools were perfect as the beach. I wasn't bothered about time shares or anything by the third day. The food was great. I'm not sure how anyone had a bad time here so I will certainly come back. The entertainment was great. This is a beautiful resort to visit. Only wished they had free wifi and hopefully that will change in the near future. Perfect vacation... Thank you Occidental- I WILL NOT VISIT ANY OTHER RESORT IN PUNTA CANA because of your beautiful place and lovely staff... If you read this just a friendly tip, I purchased coloring books and crayons and things I thought would be great to give staff along with tips.. If you can, they really appreciate these things.... *****


    gpcsm, Community Manager v zařízení Occidental Punta Cana, odpověděl na tuto recenzi.
    Dear Kysmith23, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We are glad that in general we were able to have satisfied your expectations. We are thrilled that you were pleased with our service, our food selection, and the overall quality of our holiday offering. That said, we are constantly refreshing and renewing our services and facilities to ensure that our guest want to return year after year. We would also like to thank you for recognizing the hard work of our team member. I will share your comments with Maria. Once again, we thank you for choosing to stay at the Occidental Punta Cana. We are definitely looking forward to host you on your next visit to the Dominican Republic. We guarantee your next visit will be far better than your last. It was our pleasure to serve you. Best regards, Scarlett Acosta Community Manager

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