Hotel Lounge Occidental Hotel El Embajador

Royal Level at El Embajador

Texto: 37764 Tato část hotelu El Embajador, která nabízí soukromou restauraci a službu concierge, patří k nejexkluzivnějším v Santo Domingo. Avenida Sarasota 65 | 11211 Ensanche Bella Vista | Santo Domingo
809 221 2131 809 532 5306
Royal Level at El Embajador Texto: 37764 4.5 out of 5 based on 969 ratings. 969 user reviews.
Royal Level at El Embajador reviewed by Rajiv K on . Good hotel, average service. This is a very good property but needs some more attention in customer service. Upon my arrival, I had to wait for more than 20 minutes to checkin as there was only one person at the front desk... Rating: 3
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Royal Level at El Embajador

Avenida Sarasota 65   11211 Ensanche Bella Vista   Santo Domingo  


Places of Interest

32,5 km Mezinárodní letiště Las Americas

Premios y Reconocimientos Prizes and awards

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Royal Level at El Embajador

4.5/5 Round Indicators
| 975 Recenze

CELKOVÉ HODNOCENÍ

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HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

58% Complete

575

Velmi dobré

27% Complete

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Normální

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Špatné

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Velmi špatné

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    Round Indicators
    James A Oakville, Ontario, Canada. 02/11/2017 Služební cesty

    “Upgraded Rooms”

    The hotel has gone under major upgrades for it rooms. The new rooms are very nice and they have been made larger, they have removed the balcony's and extended the room out. The service is great, and the pool area is beautiful

    Montserrat G, Director de Relaciones con Clientes v zařízení El Embajador, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear James A, Wow! What a wonderful review, we truly appreciate your business and your trust in us. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am very happy to hear that our staff and service met your needs and expectations.\I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. It is rewarding to read such amazing feedback about our newly renovated rooms because they have been improved especially for you, our guests, as we are continually striving to be the best hotel in the city. I’m delighted you enjoyed our new contemporary styled rooms meticulously decorated to guarantee unparalleled comfort . We hope that the history of our beloved hotel will last in your memory and we wish to extend our gratitude for your preference for your stay in the beautiful city of Santo Domingo. We cannot wait to welcome you back at El Embajador, a Royal Hideaway Hotel. Kind regards, Chloe Portela "Estamos construyendo un sueño" Un nuevo embajador. Una misma leyenda Gracias por su comprensión

    Round Indicators
    drshilpijain Ghaziabad, Indie. 02/10/2017 Služební cesty

    “Great place to stay for business visit”

    its a very nice, comfortable and silent place. The staff is very nice and will do everything to help you. Let it be Monserac the travel desk lady to arrange the trip or chef to arrange a vegetarian diet. It is undergoing renovation but nothing to worry. Only the shower was not too hot and slow. Awesome

    Montserrat G, Director de Relaciones con Clientes v zařízení El Embajador, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear drshilpijain, Thank you so much for sharing your El Embajador, a Royal Hideaway Hotel experience with us and the members of the Tripadviser community. It is a great pleasure to read such delightful comments and compliments about your stay. It is an honor to serve you and that we could surpass all of your expectations. It is very rewarding to receive comments about our staff. Compliments like yours serve as motivation to the entire team to keep on providing excellent service as they always do. Our staff is definitely composed with the finest ladies and gentlemen always willing to go the extra mile for all of our guests. Rest assured your comments have been shared with everyone. I am glad you felt comfortable as this is top priority for us. El Embajador is your home away from home and we want your stay to be as pleasant as possible. drshilpijain, thank you again for kind comments. We cannot wait to welcome you again to the beautiful city of Santo Domingo and give you another experience to remember! Kind regards, Chloe Portela "Estamos construyendo un sueño" Un nuevo embajador. Una misma leyenda Gracias por su comprensión

    Round Indicators
    AmericanoEnMadrid Madrid, Španělsko. 02/08/2017 Služební cesty

    “This is an excellent hotel for doing business or visiting the city.”

    Recently remodelled. Very nice, comfortable rooms. Good security. Great service. Everything is just spot on. I had to stay a week for business and it was a perfect place to work and hold meetings. Wifi is very good throughout the hotel. No problems remote working here. My only complaint is that it would be nice to be able to dim the room lights. The reading lights at the headboard are the only middle ground between full on brightness and total dark.

    Montserrat G, Director de Relaciones con Clientes v zařízení El Embajador, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear AmericanoEnMadrid, Wow! What an amazing 5 point review. It is a pleasure to receive and read your comments and compliments about your recent stay at El Embajador, a Royal Hideaway Hotel. Feedback like yours is so encouraging. Your feedback is pure motivation to the team and rest assured that we share comments like your with everyone. The staff works so hard everyday to provide exceptional service and make sure our guests our 100% satisfied. I also greatly appreciate your concerning the reading lights and will certainly follow up with your feedback. These comments are extremely important for us and we always take them into account, especially now while we are remodeling our rooms. AmericanoEnMadrid, there is no greater reward than knowing that you found our hotel spot on and perfect. We are always striving for perfection and making sure all of our guests have an unforgettable experience while visiting the beautiful city of Santo Domingo, may it be for business or pleasure. We hope you had a safe onward journey and we are looking forward to welcoming you again soon at El Embajador, a Royal Hideaway Hotel. Kind regards, Chloe Portela

    Round Indicators
    Rajiv K Mumbai. 01/28/2017 Služební cesty

    “Good hotel, average service.”

    This is a very good property but needs some more attention in customer service. Upon my arrival, I had to wait for more than 20 minutes to checkin as there was only one person at the front desk. Faced the same problem at checkout. Rooms are newly done and really nice. There are couple of restaurants inside the hotel. Food is ok. Nothing great about it. The service in restaurants is below average. I think that there is lack of training of the staff. They do not bother to welcome you or open the door for you. This holds true especially for the restaurant by the pool side. I really loved the lobby area as the ambience is really very good. However, the coffee shop in the lobby has a very slow service. Staff is inattentive. Had to remind them again and again for the order and even for the bill. The swimming pool is very good and a good place for relaxation. The SPA too is good. They have massage as well as salon in there. The hotel is centrally located and there are few good dinning options just outside the hotel.

    Montserrat G, Guest Experience Manager v zařízení El Embajador, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear Rajiv K, I would like to thank you for your preference in selecting El Embajador, a Royal Hideaway Hotel as well as for taking the time to tell us about your recent experience among us. The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. Our pool and gardens are indeed a unique and inspiring escape in the city to renew and revitalize. I’m happy to know that you had the opportunity to enjoy our wellness center and spa BI, a truly unique place surrounded by our lush garden and immaculate nature. We love taking care of our guests and aim to create a genuine experience. However, I was most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. Nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. There is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations. We hope to have the pleasure of serving you again ensuring you in advance of our best intentions at all times. Sincerely. Montserrat Grifol - Guest Experience Manager "Estamos construyendo un sueño" Un nuevo embajador. Una misma leyenda Gracias por su comprensión

    Round Indicators
    Stelios_777 01/24/2017 Služební cesty

    “Unacceptable amount of waiting time”

    After a 15 hour trip I had to wait nearly 15' standing to check in. This is unacceptable for a supposedly good quality expensive hotel. There was only one person taking guests! Big big customer service mistake!

    Montserrat G, Guest Experience Manager v zařízení El Embajador, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear Stelios_777, Thank you for your review and bringing to our attention your concern. I am sorry for the inconvenience that you experienced concerning the wait for check in and I can assure this is not to our usual standard. At the hotel we always do our utmost to make sure our guests can check in as soon as they arrive at the property. We work daily to provide the best possible service so we do agree that you should not have had to wait so long, especially when travelling for so many hours. However, I was delighted to receive the feedback that overall the rest of your experience at El Embajador, a Royal Hideaway Hotel was pleasant. We do hope you give us another chance to offer a better welcome on a return visit to Santo Domingo. Sincerely. Montserrat Grifol - Guest Experience Manager "Estamos construyendo un sueño" Un nuevo embajador. Una misma leyenda Gracias por su comprensión

    HODNOCENÍ

    Round Indicators

    • únor 11 2017
    • Oakville, Ontario, Canada
    • Služební cesty

    James A

    “Upgraded Rooms”


    The hotel has gone under major upgrades for it rooms. The new rooms are very nice and they have been made larger, they have removed the balcony's and extended the room out. The service is great, and the pool area is beautiful


    Montserrat G, Director de Relaciones con Clientes v zařízení El Embajador, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear James A, Wow! What a wonderful review, we truly appreciate your business and your trust in us. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am very happy to hear that our staff and service met your needs and expectations.\I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. It is rewarding to read such amazing feedback about our newly renovated rooms because they have been improved especially for you, our guests, as we are continually striving to be the best hotel in the city. I’m delighted you enjoyed our new contemporary styled rooms meticulously decorated to guarantee unparalleled comfort . We hope that the history of our beloved hotel will last in your memory and we wish to extend our gratitude for your preference for your stay in the beautiful city of Santo Domingo. We cannot wait to welcome you back at El Embajador, a Royal Hideaway Hotel. Kind regards, Chloe Portela "Estamos construyendo un sueño" Un nuevo embajador. Una misma leyenda Gracias por su comprensión

    HODNOCENÍ

    Round Indicators

    • únor 10 2017
    • Ghaziabad, Indie
    • Služební cesty

    drshilpijain

    “Great place to stay for business visit”


    its a very nice, comfortable and silent place. The staff is very nice and will do everything to help you. Let it be Monserac the travel desk lady to arrange the trip or chef to arrange a vegetarian diet. It is undergoing renovation but nothing to worry. Only the shower was not too hot and slow. Awesome


    Montserrat G, Director de Relaciones con Clientes v zařízení El Embajador, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear drshilpijain, Thank you so much for sharing your El Embajador, a Royal Hideaway Hotel experience with us and the members of the Tripadviser community. It is a great pleasure to read such delightful comments and compliments about your stay. It is an honor to serve you and that we could surpass all of your expectations. It is very rewarding to receive comments about our staff. Compliments like yours serve as motivation to the entire team to keep on providing excellent service as they always do. Our staff is definitely composed with the finest ladies and gentlemen always willing to go the extra mile for all of our guests. Rest assured your comments have been shared with everyone. I am glad you felt comfortable as this is top priority for us. El Embajador is your home away from home and we want your stay to be as pleasant as possible. drshilpijain, thank you again for kind comments. We cannot wait to welcome you again to the beautiful city of Santo Domingo and give you another experience to remember! Kind regards, Chloe Portela "Estamos construyendo un sueño" Un nuevo embajador. Una misma leyenda Gracias por su comprensión

    HODNOCENÍ

    Round Indicators

    • únor 8 2017
    • Madrid, Španělsko
    • Služební cesty

    AmericanoEnMadrid

    “This is an excellent hotel for doing business or visiting the city.”


    Recently remodelled. Very nice, comfortable rooms. Good security. Great service. Everything is just spot on. I had to stay a week for business and it was a perfect place to work and hold meetings. Wifi is very good throughout the hotel. No problems remote working here. My only complaint is that it would be nice to be able to dim the room lights. The reading lights at the headboard are the only middle ground between full on brightness and total dark.


    Montserrat G, Director de Relaciones con Clientes v zařízení El Embajador, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear AmericanoEnMadrid, Wow! What an amazing 5 point review. It is a pleasure to receive and read your comments and compliments about your recent stay at El Embajador, a Royal Hideaway Hotel. Feedback like yours is so encouraging. Your feedback is pure motivation to the team and rest assured that we share comments like your with everyone. The staff works so hard everyday to provide exceptional service and make sure our guests our 100% satisfied. I also greatly appreciate your concerning the reading lights and will certainly follow up with your feedback. These comments are extremely important for us and we always take them into account, especially now while we are remodeling our rooms. AmericanoEnMadrid, there is no greater reward than knowing that you found our hotel spot on and perfect. We are always striving for perfection and making sure all of our guests have an unforgettable experience while visiting the beautiful city of Santo Domingo, may it be for business or pleasure. We hope you had a safe onward journey and we are looking forward to welcoming you again soon at El Embajador, a Royal Hideaway Hotel. Kind regards, Chloe Portela

    HODNOCENÍ

    Round Indicators

    • leden 28 2017
    • Mumbai
    • Služební cesty

    Rajiv K

    “Good hotel, average service.”


    This is a very good property but needs some more attention in customer service. Upon my arrival, I had to wait for more than 20 minutes to checkin as there was only one person at the front desk. Faced the same problem at checkout. Rooms are newly done and really nice. There are couple of restaurants inside the hotel. Food is ok. Nothing great about it. The service in restaurants is below average. I think that there is lack of training of the staff. They do not bother to welcome you or open the door for you. This holds true especially for the restaurant by the pool side. I really loved the lobby area as the ambience is really very good. However, the coffee shop in the lobby has a very slow service. Staff is inattentive. Had to remind them again and again for the order and even for the bill. The swimming pool is very good and a good place for relaxation. The SPA too is good. They have massage as well as salon in there. The hotel is centrally located and there are few good dinning options just outside the hotel.


    Montserrat G, Guest Experience Manager v zařízení El Embajador, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear Rajiv K, I would like to thank you for your preference in selecting El Embajador, a Royal Hideaway Hotel as well as for taking the time to tell us about your recent experience among us. The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. Our pool and gardens are indeed a unique and inspiring escape in the city to renew and revitalize. I’m happy to know that you had the opportunity to enjoy our wellness center and spa BI, a truly unique place surrounded by our lush garden and immaculate nature. We love taking care of our guests and aim to create a genuine experience. However, I was most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. Nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. There is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations. We hope to have the pleasure of serving you again ensuring you in advance of our best intentions at all times. Sincerely. Montserrat Grifol - Guest Experience Manager "Estamos construyendo un sueño" Un nuevo embajador. Una misma leyenda Gracias por su comprensión

    HODNOCENÍ

    Round Indicators

    • leden 24 2017
    • Služební cesty

    Stelios_777

    “Unacceptable amount of waiting time”


    After a 15 hour trip I had to wait nearly 15' standing to check in. This is unacceptable for a supposedly good quality expensive hotel. There was only one person taking guests! Big big customer service mistake!


    Montserrat G, Guest Experience Manager v zařízení El Embajador, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear Stelios_777, Thank you for your review and bringing to our attention your concern. I am sorry for the inconvenience that you experienced concerning the wait for check in and I can assure this is not to our usual standard. At the hotel we always do our utmost to make sure our guests can check in as soon as they arrive at the property. We work daily to provide the best possible service so we do agree that you should not have had to wait so long, especially when travelling for so many hours. However, I was delighted to receive the feedback that overall the rest of your experience at El Embajador, a Royal Hideaway Hotel was pleasant. We do hope you give us another chance to offer a better welcome on a return visit to Santo Domingo. Sincerely. Montserrat Grifol - Guest Experience Manager "Estamos construyendo un sueño" Un nuevo embajador. Una misma leyenda Gracias por su comprensión

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