Occidental Grand Papagayo Resort Hotel Beach

Occidental Papagayo - Adults only

Texto: 44146 Luxusní all inclusive resort jen pro dospělé obklopený nádhernou přírodou zálivu Papagayo. Blvd. Playa Hermosa 800mts al norte | 48-5000 Golfo de Papagayo | Guanacaste | Costa Rica
+ 50 626 908 000 + 50 626 720 057
Occidental Papagayo - Adults only Texto: 44146 4 out of 5 based on 3049 ratings. 3049 user reviews.
Occidental Papagayo - Adults only reviewed by Sebastian R on . Phenomenal and great staff The most incredible experience. We really enjoyed the sunset walk,sunset bike ride, and along with the pool volleyball. I want to say thanks to Michael Dufford for really helping us feel welcomed and... Rating: 5
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Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo   Guanacaste   Costa Rica  


Places of Interest

23 km Mezinárodní letiště Daniel Oduber Quirós

31 km Záliv Papagayo

Premios y Reconocimientos Prizes and awards

Názory klientů

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Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 3049 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spánku

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

34% Complete

1065

Velmi dobré

33% Complete

1015

Normální

16% Complete

509

Špatné

8% Complete

271

Velmi špatné

6% Complete

189

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    Round Indicators
    Sebastian R 04/19/2017 S rodinou

    “Phenomenal and great staff”

    The most incredible experience. We really enjoyed the sunset walk,sunset bike ride, and along with the pool volleyball. I want to say thanks to Michael Dufford for really helping us feel welcomed and helped us have a memorable experience. We cannot forget about Marvin Porras, David Rosales, Jennifer Mendez the amazing and carrying bartender, and the breakfast hostess Liseth they were all incredible and we felt very welcomed and made us feel like we were home. That is one of the major reasons why we are going back. Los extrano❤️

    Jean Marie P, Director General v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
     Dear Sebastian R; Thank you very much for taking the time to write such a positive comment regarding your experience at Occidental Papagayo, we are delighted to read that you had a memorable stay with us. We want to express our most sincere gratefulness to you for choosing us and for your kind words about the service you received from our staff especially from Marvin, David, Jennifer, Elisabeth they are all great. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards; Mr. Jean Marie P General Manager

    Round Indicators
    Dallastraveler1999 Texas. 04/17/2017 Páry

    “Great Place”

    We had a great time at this resort. The property is beautiful! The food at the resort was great and we loved the Grill and Italian restaurants. The property is built on a mountain so there are lots of stairs, but we enjoyed the walking and needed the exercise after eating and drinking too much. We really enjoyed yoga on the beach, the kayaking and the sunset walk. We went on the biking excursion, but it was way too strenuous for me since there are so many hills. I really enjoyed how shaded the beach was as there were lots of trees. I even got a massage from a lady (Maria) who sets up on the beach every day and does massages. We never had an issue getting drinks at the bars or poolside. We had a good time at the disco and met some great people that like to dance. We reserved a premium room and had an amazing view from building 8. The premium room allows you to check in at the premium lounge and has a separate bar. The concierge guys in the premium lounge were very nice and super helpful with reservations. I also want to say that all of the staff was wonderful from the servers in the restaurants to the people that setup activities and excursions. We would definitely come again.

    Jean Marie P, Director General v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
     Dear Dallastraveler1999; Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We aim to provide each and every guest with a wonderful and memorable experience and we are so pleased that we did it for you. We look forward to welcoming you back for your second visit! Warm regards, General Manager

    Round Indicators
    l0renb0 Lagrange. 04/17/2017 Páry

    “First time in Costa Rica”

    The resort was very nice even at the end of the dry season. If you are used to the US beaches then this beach will be a disappointment. The food is good not great. The room was VERY NICE and we liked it a lot. Both of the massages we had were excellent and priced right.

    Jean Marie P, Director General v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
     Dear l0renb0; We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Papagayo we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind Regards; Mr. Jean Marie P General Manager

    Round Indicators
    Dustin A 04/13/2017 Páry

    “Epitome of excellence!”

    If you want a 100% honest review than take a couple of minutes to read mine. This country is closely tied as my all time favorites to visit; the other being Thailand. It was my first time in Costa Rica and I was absolutely blown away by the some of the friendliest people and a country abound with wildlife and beauty. In regards to the Occidental Hotel, it was as lovely as the country itself. The staff were courteous and respectful the entire time and they go out of their way to personalize every experience. It felt like home. Here are my shout outs to the all-stars of the resort: Mike - He is one amazing person! Full of energy, jokes, and contagious happiness; Mike always knew how to get the crowd pumped up and ready for fun. I got to talk to him more on the Sunset Walk and his story is great and he left a lasting impression on my experience there. Manuel - This guy is top-notch professional. Encouraging everyone at his outings and adding jokes in to lighten the mood of meeting other hotel guests. Yoga with him was peaceful and educational ^_^. From Zumba to Jenga and Pool Volleyball; he made each of these memorable. Thank you from the bottom of my heart Manuel. Rodrigo and David - These were the drivers for guests at the resort. The resort itself is quite hilly but, these gentlemen made it a breeze to go from our room to the front desk. Both of them were cheerful and they both deserve recognition for excellent service. Omar - My absolute favorite person at the resort. He was our go to guy at the preferred lounge. He is the epitome of excellence in customer service. He genuinely cares about your stay at the resort and makes it his #1 priority to make sure you're comfortable and taken care of. An example of his service: I had one too many drinks on my first day there and went all out on Zumba....barefoot. I messed up my feet on got some blisters that were pretty nasty. I couldn't find any anti-bacterial cream and had to be extra careful to not let my feet get infected. He went out of his way and brought some to my hotel room! I was immensely impressed and was one of the kindest acts someone has done for me in a very long time. Thank you very much Omar. Mercedes and Roy - At each of our breakfasts she was always on the ball. She memorized how I liked my coffee and was very polite and helpful. You can tell that she is someone filled with joy and truly enjoys her job. Thank you Mercedes for starting our days with a smile :) Roy was also on his A-game everyday. He worked multiple positions and excelled at the pool service. Serving drinks quickly and efficiently was the name of his game. Thank you Roy for setting a standard of service for everyone to see and emulate. Daiana and Yahaira - These two ladies are hilarious! Cheerful and bubbly personalities don't begin to describe these two; my wife and I were astounded at how personable they are and the level of service they gave us. The fun at the disco dance club was unforgettable and has created a lasting impression on us both. Thank you both so much for an amazing trip. Viria - I don't know where to begin.. Every time I saw her she was working so hard! Most people would show this on their face but she shines with happiness and is my second favorite person there. She was warm in conversation and was by far the best pool server there. Occidental needs to treat this woman very very well because it is rare to have an employee who makes an impression by just doing their job. Thank you Viria, you are truly a special person ^_^ Davis - He was the Preferred member lounge bartender. This guy was my lifeblood. He was always hooking me up with generous amounts of Jack and Coke. Every time I walked up there he always called out, "Jack?". I couldn't help but laugh and strike up great conversations with him. Excellence doesn't justify this dude's service; he is an absolute all-star bartender. Lastly I apologize for not remembering his name but he was the other Preferred member lounge bartender and pool server. He has a son by the name of "Liam". He was the best ^_^

    Papagayo O, Gerente v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
     Dear Dustin, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and our bellboys, restaurant and bars team, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind Regards, Jean Marie Prudencio.

    Round Indicators
    GemmaDade Discovery Bay, Kalifornie. 04/11/2017 Páry

    “Nice place”

    It is a nice place for the price. You are limited to 1 dinner in a restaurant for every 3 nights stay otherwise you have to eat in the buffet which is quite good so not a problem. The pool bar closes at 5pm which is early in my book and the pool (there is only 1) closes at 7pm. The thing i really didn't like was that they accept tips, and frankly, expect them or your service suffers. Now i believe in tipping and do tip but in an all-inclusive I don't want to have to worry about tipping all the time otr the pool waitress won't come around. Charge me a little more and tell me tips aren't accepted and I'm much happier. The good things are, the people are very friendly, our room was nice and it was not crowded. It is a boutique hotel which is nice if you want a relaxed place. If you want to party, don't go here.

    Papagayo O, Gerente v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
     Dear Gemma, In Occidental we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics We are surprised by your comment related to the behavior of one of our waitress and we will certainly be passing your comments directly to the management responsible, however we are pleased to read that with the majority of our team members you had positive interactions and felt well looked after at all times, which is our ultimate goal. At the same time tell you that tips are at the discretion of each customer, in the rate already included. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation. We are happy that you like the quiet impression of our hotel as we wish to transmit an ideal hotel to relax. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Jean Marie Prudencio.

    HODNOCENÍ

    Round Indicators

    • duben 19 2017
    • S rodinou

    Sebastian R

    “Phenomenal and great staff”


    The most incredible experience. We really enjoyed the sunset walk,sunset bike ride, and along with the pool volleyball. I want to say thanks to Michael Dufford for really helping us feel welcomed and helped us have a memorable experience. We cannot forget about Marvin Porras, David Rosales, Jennifer Mendez the amazing and carrying bartender, and the breakfast hostess Liseth they were all incredible and we felt very welcomed and made us feel like we were home. That is one of the major reasons why we are going back. Los extrano❤️


    Jean Marie P, Director General v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
    Dear Sebastian R; Thank you very much for taking the time to write such a positive comment regarding your experience at Occidental Papagayo, we are delighted to read that you had a memorable stay with us. We want to express our most sincere gratefulness to you for choosing us and for your kind words about the service you received from our staff especially from Marvin, David, Jennifer, Elisabeth they are all great. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards; Mr. Jean Marie P General Manager

    HODNOCENÍ

    Round Indicators

    • duben 17 2017
    • Texas
    • Páry

    Dallastraveler1999

    “Great Place”


    We had a great time at this resort. The property is beautiful! The food at the resort was great and we loved the Grill and Italian restaurants. The property is built on a mountain so there are lots of stairs, but we enjoyed the walking and needed the exercise after eating and drinking too much. We really enjoyed yoga on the beach, the kayaking and the sunset walk. We went on the biking excursion, but it was way too strenuous for me since there are so many hills. I really enjoyed how shaded the beach was as there were lots of trees. I even got a massage from a lady (Maria) who sets up on the beach every day and does massages. We never had an issue getting drinks at the bars or poolside. We had a good time at the disco and met some great people that like to dance. We reserved a premium room and had an amazing view from building 8. The premium room allows you to check in at the premium lounge and has a separate bar. The concierge guys in the premium lounge were very nice and super helpful with reservations. I also want to say that all of the staff was wonderful from the servers in the restaurants to the people that setup activities and excursions. We would definitely come again.


    Jean Marie P, Director General v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
    Dear Dallastraveler1999; Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We aim to provide each and every guest with a wonderful and memorable experience and we are so pleased that we did it for you. We look forward to welcoming you back for your second visit! Warm regards, General Manager

    HODNOCENÍ

    Round Indicators

    • duben 17 2017
    • Lagrange
    • Páry

    l0renb0

    “First time in Costa Rica”


    The resort was very nice even at the end of the dry season. If you are used to the US beaches then this beach will be a disappointment. The food is good not great. The room was VERY NICE and we liked it a lot. Both of the massages we had were excellent and priced right.


    Jean Marie P, Director General v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
    Dear l0renb0; We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Papagayo we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind Regards; Mr. Jean Marie P General Manager

    HODNOCENÍ

    Round Indicators

    • duben 13 2017
    • Páry

    Dustin A

    “Epitome of excellence!”


    If you want a 100% honest review than take a couple of minutes to read mine. This country is closely tied as my all time favorites to visit; the other being Thailand. It was my first time in Costa Rica and I was absolutely blown away by the some of the friendliest people and a country abound with wildlife and beauty. In regards to the Occidental Hotel, it was as lovely as the country itself. The staff were courteous and respectful the entire time and they go out of their way to personalize every experience. It felt like home. Here are my shout outs to the all-stars of the resort: Mike - He is one amazing person! Full of energy, jokes, and contagious happiness; Mike always knew how to get the crowd pumped up and ready for fun. I got to talk to him more on the Sunset Walk and his story is great and he left a lasting impression on my experience there. Manuel - This guy is top-notch professional. Encouraging everyone at his outings and adding jokes in to lighten the mood of meeting other hotel guests. Yoga with him was peaceful and educational ^_^. From Zumba to Jenga and Pool Volleyball; he made each of these memorable. Thank you from the bottom of my heart Manuel. Rodrigo and David - These were the drivers for guests at the resort. The resort itself is quite hilly but, these gentlemen made it a breeze to go from our room to the front desk. Both of them were cheerful and they both deserve recognition for excellent service. Omar - My absolute favorite person at the resort. He was our go to guy at the preferred lounge. He is the epitome of excellence in customer service. He genuinely cares about your stay at the resort and makes it his #1 priority to make sure you're comfortable and taken care of. An example of his service: I had one too many drinks on my first day there and went all out on Zumba....barefoot. I messed up my feet on got some blisters that were pretty nasty. I couldn't find any anti-bacterial cream and had to be extra careful to not let my feet get infected. He went out of his way and brought some to my hotel room! I was immensely impressed and was one of the kindest acts someone has done for me in a very long time. Thank you very much Omar. Mercedes and Roy - At each of our breakfasts she was always on the ball. She memorized how I liked my coffee and was very polite and helpful. You can tell that she is someone filled with joy and truly enjoys her job. Thank you Mercedes for starting our days with a smile :) Roy was also on his A-game everyday. He worked multiple positions and excelled at the pool service. Serving drinks quickly and efficiently was the name of his game. Thank you Roy for setting a standard of service for everyone to see and emulate. Daiana and Yahaira - These two ladies are hilarious! Cheerful and bubbly personalities don't begin to describe these two; my wife and I were astounded at how personable they are and the level of service they gave us. The fun at the disco dance club was unforgettable and has created a lasting impression on us both. Thank you both so much for an amazing trip. Viria - I don't know where to begin.. Every time I saw her she was working so hard! Most people would show this on their face but she shines with happiness and is my second favorite person there. She was warm in conversation and was by far the best pool server there. Occidental needs to treat this woman very very well because it is rare to have an employee who makes an impression by just doing their job. Thank you Viria, you are truly a special person ^_^ Davis - He was the Preferred member lounge bartender. This guy was my lifeblood. He was always hooking me up with generous amounts of Jack and Coke. Every time I walked up there he always called out, "Jack?". I couldn't help but laugh and strike up great conversations with him. Excellence doesn't justify this dude's service; he is an absolute all-star bartender. Lastly I apologize for not remembering his name but he was the other Preferred member lounge bartender and pool server. He has a son by the name of "Liam". He was the best ^_^


    Papagayo O, Gerente v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
    Dear Dustin, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and our bellboys, restaurant and bars team, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind Regards, Jean Marie Prudencio.

    HODNOCENÍ

    Round Indicators

    • duben 11 2017
    • Discovery Bay, Kalifornie
    • Páry

    GemmaDade

    “Nice place”


    It is a nice place for the price. You are limited to 1 dinner in a restaurant for every 3 nights stay otherwise you have to eat in the buffet which is quite good so not a problem. The pool bar closes at 5pm which is early in my book and the pool (there is only 1) closes at 7pm. The thing i really didn't like was that they accept tips, and frankly, expect them or your service suffers. Now i believe in tipping and do tip but in an all-inclusive I don't want to have to worry about tipping all the time otr the pool waitress won't come around. Charge me a little more and tell me tips aren't accepted and I'm much happier. The good things are, the people are very friendly, our room was nice and it was not crowded. It is a boutique hotel which is nice if you want a relaxed place. If you want to party, don't go here.


    Papagayo O, Gerente v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
    Dear Gemma, In Occidental we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics We are surprised by your comment related to the behavior of one of our waitress and we will certainly be passing your comments directly to the management responsible, however we are pleased to read that with the majority of our team members you had positive interactions and felt well looked after at all times, which is our ultimate goal. At the same time tell you that tips are at the discretion of each customer, in the rate already included. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation. We are happy that you like the quiet impression of our hotel as we wish to transmit an ideal hotel to relax. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Jean Marie Prudencio.

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