Occidental Grand Papagayo Resort Hotel Beach

Occidental Papagayo - Adults only

Texto: 44146 Luxusní all inclusive resort jen pro dospělé obklopený nádhernou přírodou zálivu Papagayo. Blvd. Playa Hermosa 800mts al norte | 48-5000 Golfo de Papagayo | Guanacaste | Costa Rica
+ 50 626 908 000 + 50 626 720 057
Occidental Papagayo - Adults only Texto: 44146 4 out of 5 based on 3146 ratings. 3146 user reviews.
Occidental Papagayo - Adults only reviewed by Isa J on . Beautiful Surroundings The hotel is spread across a property too big to walk, but they have a very efficient open air shuttle bus to get you back and forth. The hotel seem freshly done, everything is clean and in good... Rating: 3
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Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo   Guanacaste   Costa Rica  


Places of Interest

23 km Mezinárodní letiště Daniel Oduber Quirós

31 km Záliv Papagayo

Premios y Reconocimientos Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 3148 Recenze

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Výborné

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1116

Velmi dobré

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Velmi špatné

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    Round Indicators
    Roeby93 Baltimore, Maryland. 06/23/2017 S rodinou

    “Family Vacation”

    Had a great time!!! No children is a great idea. Variety of food is good and tastes great!!! 2 bedrooms suites were a great addition and nice layout and beautifully decorated. Insect control was greatly appreciated. The rooms should have umbrellas especially in the rainy season.
    Round Indicators
    Isa J Kingston, Jamajka. 06/21/2017 Páry

    “Beautiful Surroundings”

    The hotel is spread across a property too big to walk, but they have a very efficient open air shuttle bus to get you back and forth. The hotel seem freshly done, everything is clean and in good condition. The staff are all very pleasant and there is a very comfortable feeling about the place. The rooms are in good condition (though a leaky toilet was never addressed). For a hotel of this size I thought the dining options a little limited - especially considering you're in the middle of nowhere and have no choice but to dine in. The Oriental and Italian restaurants were quite good (food and service) but the buffet is all that hotel buffets are notorious for. Not much good to say about it. The snack bar which is open between breakfast and dinner, is the only option when buffet is closed - and it is not great. A better job could be done making sure the offerings are hot and neatly presented. My wife was not pleased with the quality of her manicure and pedicure at the spa. We enjoyed the stay, and I expect you will too. Just don't be on the hunt for night life as it's in a pretty out of the way location. Nearest action is a 25 minute drive away at Coco Beach, which is a bit of a tourist trap. Just go to enjoy your companion. The place is beautiful and the view from the rooms is beautiful.

    Jean Marie P, Director General v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
     Dear Isa J; We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Papagayo, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets. We also regret to read that our spa could n´t meet your expectations, we will share your comments with the management in order to take actions. Please apologized for any situation you had have with this services. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards; Mr. Jean Marie P General Manager

    Round Indicators
    Kristie J Calgary, Kanada. 06/21/2017 Páry

    “Occidental Papagayo Review”

    My husband and I stayed at the Occidental Papagayo - Adults only as part of our honeymoon in Costa Rica. We stayed in June (beginning of rainy season) and would highly recommend this time to others. The weather was decent, it rained about 60% of the days in the afternoon/evening for an hour or two at a time. The reason rainy season would be best is that the hotel has a smaller pool and buffet area. The two a la cart restaurants are also very hard to get into without the hotel being full. The food is amazing at the buffet with only a few less than exceptional items. We only were able to get into the Oriental restaurant and were not very pleased with the food there. The staff are incredibly friendly and welcoming throughout the entire resort. The drinks are very tasty. We did find that the servers around the pool did not come by very often though. The beach is very nice however you do need to be careful. The ocean was full of jelly fish and we were repeatedly stung. There are also lots of rocks so water shoes are recommended. During high tide most of the beach does disappear. The beach is also open to the public and locals bring their kids and dogs - meaning this area is not really adults only. The Wi-Fi is great in the rooms but a bit spotty around the pool, lobby, bar and restaurant. There is no Wi-Fi by the ocean. They have carts to drive you around if needed however the whole area of the resort is not very big so we did not need to use this service. The spa is fantastic. My husband said his massage was one of the best he has ever received. I had a body wrap and thoroughly enjoyed it as well. Definitely recommend a spa treatment during your stay! The gym is adequate with a few bikes, treadmills, an elliptical and a few machines. Not much for free weights. Our room was nice, though nothing special. The bed was comfortable. A tip one staff member told us was to keep your second room key in the little panel at all times to keep the room cold. Otherwise the power in your room shuts off. One rather odd thing about the hotel is they do not allow tour busses to come up to the lobby area for pick ups/drop offs. So if you are doing a tour you need to walk down past security and wait along the road. Not sure the reason for this but I have never experienced this at a hotel before. They also had us cut off our bracelets when we left and hand them in, perhaps worried people would try to come back or give the bracelets to someone else?

    Jean Marie P, Director General v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
     Dear Kristie J; Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We would also like to thank you for recommending our resort. It is a privilege to have guests like you. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well-being whilst staying among us. We look forward to welcoming you back in your next vacation. Kind Regards, Mr. Jean Marie P General Manager

    Round Indicators
    Kassy R San Jose, Kostarika. 06/19/2017 Páry

    “Could've been a lot better”

    The guest services and check in was horrible. The day of our arrival, we tried to do an upgrade as per an email offer I had received. The website for MyBarcelo was not working and I showed 3 different people, and no one wanted to help. Their only response was "I don't know" until a nice lady, I believe her name was Monica, came and assisted us. On our second day, we encountered an inconvenience at the Snack Bar. My sister in law and I were both wearing dresses. We had already been sitting down because we were playing Bingo, conducted by Jeohavanny. We started to get hungry, and decided to go up to grab some snacks. With plate in hand, Roberto came and told us we couldn't eat because we were not wearing shorts. I've been to a couple of Barcelos in different locations and know that when you're wet or not wearing proper clothing, you cannot go in the restaraunts. However, our dresses were long, it covered everything and there was no need for shorts. Roberto made us return the food we had on our plate. That same day, at night, our key stopped working. It was not being read by the door key. We contacted guest services and they sent a technician. We had been outside for about an hour waiting. The problem was not resolved the same day. The technician told us that we needed to go to reception the next day in the morning and request for them to send someone again to fix it. The next day we woke up early to request the key to be fixed and meanwhile we went to the pool to relax before check out. We went to our room hoping the key had been fixed and nothing. We had to walk all the way back to reception to request the master key, which took us about an hour because no one wanted to assist us. This caused us to be a few minutes late to our check out process and caused a delay in our activities for that day. When I travel, I always try to stay in Barcelo locations, but honestly this experience is making me want to switch to another brand of hotels. I went on this trip with two other of my friends and their boyfriends because I strongly recommended Barcelo to them, but never again.

    Jean Marie P, Director General v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
     Dear Kassy R; We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We want to apologize for not being able to make you feel supported when having an issues with our reception staff and the problems you had in your room, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind Regards; Mr. Jean Marie P General Manager

    Round Indicators
    hali678 Nova Scotia. 06/18/2017 Pro jednotlivce

    “Four star resort struggling to be a five”

    The resort is beautiful, the rooms are well appointed, the staff are very good over all and any issues are resolved fairly quickly. This is not a Sandals but still very well run I have not stayed at a five star resort where the guests have to drag a lounger 30 yards to the beach, which is on the small side but still very nice. I did not stay in the premium section so I am not sure if it is worth the upgrade.The resort is fairly isolated so if you want to do something you will have to book an excursion,rent a car which is located in the lobby or pay 12 US return for the shuttle into nearby Coco which really hasnt much to offer. The food is very good and plentiful,The WIFI is pretty good throughout the resort,Its a couples resort and not a great place for solo travelers unless you are seeking solitude.Costa Rica is a beautiful country and its people are wonderful,enjoy

    Jean Marie P, Director General v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
     Dear hali678 Thank you very much for leaving these wonderful comments on Trip advisor, we are delighted that you enjoyed your stay among us. We would also like to say how grateful we are to you for your descriptive review highlighting important features of the resort and activities in the area providing our future guests with useful tips and suggestions that will enhance their vacation experience. We will share all your comments with our team to encourage them to continue improving. We will love to host you again and provide you with more experiences like this one. Best wishes and sunny regards! Kind Regards; Mr. Jean Marie P General Manager

    HODNOCENÍ

    Round Indicators

    • červen 23 2017
    • Baltimore, Maryland
    • S rodinou

    Roeby93

    “Family Vacation”


    Had a great time!!! No children is a great idea. Variety of food is good and tastes great!!! 2 bedrooms suites were a great addition and nice layout and beautifully decorated. Insect control was greatly appreciated. The rooms should have umbrellas especially in the rainy season.


    HODNOCENÍ

    Round Indicators

    • červen 21 2017
    • Kingston, Jamajka
    • Páry

    Isa J

    “Beautiful Surroundings”


    The hotel is spread across a property too big to walk, but they have a very efficient open air shuttle bus to get you back and forth. The hotel seem freshly done, everything is clean and in good condition. The staff are all very pleasant and there is a very comfortable feeling about the place. The rooms are in good condition (though a leaky toilet was never addressed). For a hotel of this size I thought the dining options a little limited - especially considering you're in the middle of nowhere and have no choice but to dine in. The Oriental and Italian restaurants were quite good (food and service) but the buffet is all that hotel buffets are notorious for. Not much good to say about it. The snack bar which is open between breakfast and dinner, is the only option when buffet is closed - and it is not great. A better job could be done making sure the offerings are hot and neatly presented. My wife was not pleased with the quality of her manicure and pedicure at the spa. We enjoyed the stay, and I expect you will too. Just don't be on the hunt for night life as it's in a pretty out of the way location. Nearest action is a 25 minute drive away at Coco Beach, which is a bit of a tourist trap. Just go to enjoy your companion. The place is beautiful and the view from the rooms is beautiful.


    Jean Marie P, Director General v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
    Dear Isa J; We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Papagayo, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets. We also regret to read that our spa could n´t meet your expectations, we will share your comments with the management in order to take actions. Please apologized for any situation you had have with this services. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards; Mr. Jean Marie P General Manager

    HODNOCENÍ

    Round Indicators

    • červen 21 2017
    • Calgary, Kanada
    • Páry

    Kristie J

    “Occidental Papagayo Review”


    My husband and I stayed at the Occidental Papagayo - Adults only as part of our honeymoon in Costa Rica. We stayed in June (beginning of rainy season) and would highly recommend this time to others. The weather was decent, it rained about 60% of the days in the afternoon/evening for an hour or two at a time. The reason rainy season would be best is that the hotel has a smaller pool and buffet area. The two a la cart restaurants are also very hard to get into without the hotel being full. The food is amazing at the buffet with only a few less than exceptional items. We only were able to get into the Oriental restaurant and were not very pleased with the food there. The staff are incredibly friendly and welcoming throughout the entire resort. The drinks are very tasty. We did find that the servers around the pool did not come by very often though. The beach is very nice however you do need to be careful. The ocean was full of jelly fish and we were repeatedly stung. There are also lots of rocks so water shoes are recommended. During high tide most of the beach does disappear. The beach is also open to the public and locals bring their kids and dogs - meaning this area is not really adults only. The Wi-Fi is great in the rooms but a bit spotty around the pool, lobby, bar and restaurant. There is no Wi-Fi by the ocean. They have carts to drive you around if needed however the whole area of the resort is not very big so we did not need to use this service. The spa is fantastic. My husband said his massage was one of the best he has ever received. I had a body wrap and thoroughly enjoyed it as well. Definitely recommend a spa treatment during your stay! The gym is adequate with a few bikes, treadmills, an elliptical and a few machines. Not much for free weights. Our room was nice, though nothing special. The bed was comfortable. A tip one staff member told us was to keep your second room key in the little panel at all times to keep the room cold. Otherwise the power in your room shuts off. One rather odd thing about the hotel is they do not allow tour busses to come up to the lobby area for pick ups/drop offs. So if you are doing a tour you need to walk down past security and wait along the road. Not sure the reason for this but I have never experienced this at a hotel before. They also had us cut off our bracelets when we left and hand them in, perhaps worried people would try to come back or give the bracelets to someone else?


    Jean Marie P, Director General v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
    Dear Kristie J; Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We would also like to thank you for recommending our resort. It is a privilege to have guests like you. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well-being whilst staying among us. We look forward to welcoming you back in your next vacation. Kind Regards, Mr. Jean Marie P General Manager

    HODNOCENÍ

    Round Indicators

    • červen 19 2017
    • San Jose, Kostarika
    • Páry

    Kassy R

    “Could've been a lot better”


    The guest services and check in was horrible. The day of our arrival, we tried to do an upgrade as per an email offer I had received. The website for MyBarcelo was not working and I showed 3 different people, and no one wanted to help. Their only response was "I don't know" until a nice lady, I believe her name was Monica, came and assisted us. On our second day, we encountered an inconvenience at the Snack Bar. My sister in law and I were both wearing dresses. We had already been sitting down because we were playing Bingo, conducted by Jeohavanny. We started to get hungry, and decided to go up to grab some snacks. With plate in hand, Roberto came and told us we couldn't eat because we were not wearing shorts. I've been to a couple of Barcelos in different locations and know that when you're wet or not wearing proper clothing, you cannot go in the restaraunts. However, our dresses were long, it covered everything and there was no need for shorts. Roberto made us return the food we had on our plate. That same day, at night, our key stopped working. It was not being read by the door key. We contacted guest services and they sent a technician. We had been outside for about an hour waiting. The problem was not resolved the same day. The technician told us that we needed to go to reception the next day in the morning and request for them to send someone again to fix it. The next day we woke up early to request the key to be fixed and meanwhile we went to the pool to relax before check out. We went to our room hoping the key had been fixed and nothing. We had to walk all the way back to reception to request the master key, which took us about an hour because no one wanted to assist us. This caused us to be a few minutes late to our check out process and caused a delay in our activities for that day. When I travel, I always try to stay in Barcelo locations, but honestly this experience is making me want to switch to another brand of hotels. I went on this trip with two other of my friends and their boyfriends because I strongly recommended Barcelo to them, but never again.


    Jean Marie P, Director General v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
     Dear Kassy R; We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We want to apologize for not being able to make you feel supported when having an issues with our reception staff and the problems you had in your room, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind Regards; Mr. Jean Marie P General Manager

    HODNOCENÍ

    Round Indicators

    • červen 18 2017
    • Nova Scotia
    • Pro jednotlivce

    hali678

    “Four star resort struggling to be a five”


    The resort is beautiful, the rooms are well appointed, the staff are very good over all and any issues are resolved fairly quickly. This is not a Sandals but still very well run I have not stayed at a five star resort where the guests have to drag a lounger 30 yards to the beach, which is on the small side but still very nice. I did not stay in the premium section so I am not sure if it is worth the upgrade.The resort is fairly isolated so if you want to do something you will have to book an excursion,rent a car which is located in the lobby or pay 12 US return for the shuttle into nearby Coco which really hasnt much to offer. The food is very good and plentiful,The WIFI is pretty good throughout the resort,Its a couples resort and not a great place for solo travelers unless you are seeking solitude.Costa Rica is a beautiful country and its people are wonderful,enjoy


    Jean Marie P, Director General v zařízení Occidental Papagayo - Adults only, odpověděl na tuto recenzi.
    Dear hali678 Thank you very much for leaving these wonderful comments on Trip advisor, we are delighted that you enjoyed your stay among us. We would also like to say how grateful we are to you for your descriptive review highlighting important features of the resort and activities in the area providing our future guests with useful tips and suggestions that will enhance their vacation experience. We will share all your comments with our team to encourage them to continue improving. We will love to host you again and provide you with more experiences like this one. Best wishes and sunny regards! Kind Regards; Mr. Jean Marie P General Manager

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