Barceló Hotel Pool  Tucancún Beach

Occidental Tucancún

Texto: 32815 Hotel all inclusive s nádhernými bazény, přímým vstupem na pláž a jedním z nejlepších výhledů v letovisku Cancún. Avenida Kukulcan, km. 13,5. Lote 24 | 77500 | Cancún, Q. Roo || México
+52 998 8915900 +52 998 8850615
Occidental Tucancún Texto: 32815 4 out of 5 based on 5945 ratings. 5945 user reviews.
Occidental Tucancún reviewed by jolmont on . Excellent customer service I had excellent vacation Antonio the bartender was very friendly and helpful, The room was clean, food was excellent and staff was very friendly and helpful, close to shopping. Day time and night... Rating: 5
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Occidental Tucancún

Avenida Kukulcan, km. 13,5. Lote 24   77500   Cancún, Q. Roo     México  


Places of Interest

18,9 km  Mezinárodní letiště Cancún

6 km Golfové hřiště Golf Pok-Ta-Pok (autor: Robert Trent Jones Jr.)

0 km Pláž Tucancún

Premios y Reconocimientos Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Occidental Tucancún

4.0/5 Round Indicators
| 5957 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

42% Complete

2552

Velmi dobré

32% Complete

1908

Normální

14% Complete

848

Špatné

6% Complete

382

Velmi špatné

4% Complete

267

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    Sheynar2018 04/23/2018 Krátké dovolené s přáteli

    “Fine if you're not expecting a lot.”

    Nice sized rooms and comfortable beds. Nice beach/easy access to the beach and good pools. Not great service and terrible food. I was disappointed by the tone and attitude of management staff. It's fine if you have the right expectations going in.
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    patty R 04/23/2018 Páry

    “great Staff”

    Love every thing about the Hotel !Only complaint was there is a company there trying to sell Time shares So be aware . The staff was great and food was good The Hotel went out of their way to help us celebrate our 30th anniversary !
    Round Indicators
    shirleycor36 04/20/2018 Krátké dovolené s přáteli

    “Amiga vacation 2018 April canadienne girls ”

    Real nice vacation all the staff is really friendly and nice a big thank you to Alan liliana dani Billy & evian for the entertainment staff & Angel & pablo for the best bartender from canadienne gril we've been there twice really nice place to go siiii siiii 😀😎

    ASISTENTEGERENCIAL, Asistente de Gerencia v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
     Dear shirleycor36: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    jolmont Los Angeles, Kalifornie. 04/18/2018 Pro jednotlivce

    “Excellent customer service”

    I had excellent vacation Antonio the bartender was very friendly and helpful, The room was clean, food was excellent and staff was very friendly and helpful, close to shopping. Day time and night time entertainment was great. I would recommend this Hotel to my friends and family. The beach was beautiful.

    ASISTENTEGERENCIAL, Asistente de Gerencia. v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
     Dear jolmont: We thank you for sharing your opinion about your stay at the hotel. It is wonderful to hear that we were able to make your stay special and we would love to have the opportunity to welcome you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Byron A 04/16/2018 Krátké dovolené s přáteli

    “Great service until the very last day”

    Me and two of my friends booked this nice hotel at the premium level for a spring break getaway. Room was extremely nice, great views, impeccable service. Facilities were great, nice gym, restaurants, nice little gift shop along with loads of other like pharmacy etc. Staff were great except one(will get to that) Bartenders; angel, Jose and Lorenzo. Saw them regularly always great service and great guys really friendly, always smiling. ASK ANGEL FOR A SCOOBY DOO SHOT 😅!! Not to forget my favourite server nelly!! Also Alex and someone else can't remember his name they were great from hotel greeting staff Now. Working in premium level is the queen of queens Maria de la Cruz. Now she is the best of the best, no job to big or small. Always was ready to help, great welcoming, warm demeanour, I can't say more good things about her she became more of a friend towards the end she helped in ways you could never imagine. Whatever they are paying her they need to triple it!!!! BUT!! At the end of our stay we were treated disgustingly especially as we are premium customers!! A woman who works usually at the front desk called Angelica or something acted extremely aggressively towards us at the end of our stay because we couldn't find out 3rd friend and we asked to help to find him so we could leave. She didn't listen and was extremely rude. No word of a lie we had already started organising a business trip for my team of 20 highest earning personal at my company to cancun next year because of the great service at premium level. Because of the disgusting way we were treated, chances of coming back are now extremely slim. This woman Angelica needs to be removed from her position immediately if there is any increased chance of coming back. Other than this it was absolutely heavenly.

    ASISTENTEGERENCIAL, Asistente de Gerencia. v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
     Dear Byron A: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. At Occidental Tucancún we value our staff, which is oriented to customer service, because we are fully aware that their interactions with him have a huge impact on the overall experience of vacations in our hotels. Therefore, we are very disappointed to read your comments about the service you have received in Premium and we are committed to modify any action that takes us away from our goal, which is that our guests feel welcomed and cared for at all times. We hope you will give us the opportunity to receive it and be able to erase the bad image that was taken at the last moment. Best regards, Paulina Arroyo Management Assistant.

    HODNOCENÍ

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    • duben 23 2018
    • Krátké dovolené s přáteli

    Sheynar2018

    “Fine if you're not expecting a lot.”


    Nice sized rooms and comfortable beds. Nice beach/easy access to the beach and good pools. Not great service and terrible food. I was disappointed by the tone and attitude of management staff. It's fine if you have the right expectations going in.


    HODNOCENÍ

    Round Indicators

    • duben 23 2018
    • Páry

    patty R

    “great Staff”


    Love every thing about the Hotel !Only complaint was there is a company there trying to sell Time shares So be aware . The staff was great and food was good The Hotel went out of their way to help us celebrate our 30th anniversary !


    HODNOCENÍ

    Round Indicators

    • duben 20 2018
    • Krátké dovolené s přáteli

    shirleycor36

    “Amiga vacation 2018 April canadienne girls ”


    Real nice vacation all the staff is really friendly and nice a big thank you to Alan liliana dani Billy & evian for the entertainment staff & Angel & pablo for the best bartender from canadienne gril we've been there twice really nice place to go siiii siiii 😀😎


    ASISTENTEGERENCIAL, Asistente de Gerencia v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
    Dear shirleycor36: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    HODNOCENÍ

    Round Indicators

    • duben 18 2018
    • Los Angeles, Kalifornie
    • Pro jednotlivce

    jolmont

    “Excellent customer service”


    I had excellent vacation Antonio the bartender was very friendly and helpful, The room was clean, food was excellent and staff was very friendly and helpful, close to shopping. Day time and night time entertainment was great. I would recommend this Hotel to my friends and family. The beach was beautiful.


    ASISTENTEGERENCIAL, Asistente de Gerencia. v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
    Dear jolmont: We thank you for sharing your opinion about your stay at the hotel. It is wonderful to hear that we were able to make your stay special and we would love to have the opportunity to welcome you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    HODNOCENÍ

    Round Indicators

    • duben 16 2018
    • Krátké dovolené s přáteli

    Byron A

    “Great service until the very last day”


    Me and two of my friends booked this nice hotel at the premium level for a spring break getaway. Room was extremely nice, great views, impeccable service. Facilities were great, nice gym, restaurants, nice little gift shop along with loads of other like pharmacy etc. Staff were great except one(will get to that) Bartenders; angel, Jose and Lorenzo. Saw them regularly always great service and great guys really friendly, always smiling. ASK ANGEL FOR A SCOOBY DOO SHOT 😅!! Not to forget my favourite server nelly!! Also Alex and someone else can't remember his name they were great from hotel greeting staff Now. Working in premium level is the queen of queens Maria de la Cruz. Now she is the best of the best, no job to big or small. Always was ready to help, great welcoming, warm demeanour, I can't say more good things about her she became more of a friend towards the end she helped in ways you could never imagine. Whatever they are paying her they need to triple it!!!! BUT!! At the end of our stay we were treated disgustingly especially as we are premium customers!! A woman who works usually at the front desk called Angelica or something acted extremely aggressively towards us at the end of our stay because we couldn't find out 3rd friend and we asked to help to find him so we could leave. She didn't listen and was extremely rude. No word of a lie we had already started organising a business trip for my team of 20 highest earning personal at my company to cancun next year because of the great service at premium level. Because of the disgusting way we were treated, chances of coming back are now extremely slim. This woman Angelica needs to be removed from her position immediately if there is any increased chance of coming back. Other than this it was absolutely heavenly.


    ASISTENTEGERENCIAL, Asistente de Gerencia. v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
    Dear Byron A: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. At Occidental Tucancún we value our staff, which is oriented to customer service, because we are fully aware that their interactions with him have a huge impact on the overall experience of vacations in our hotels. Therefore, we are very disappointed to read your comments about the service you have received in Premium and we are committed to modify any action that takes us away from our goal, which is that our guests feel welcomed and cared for at all times. We hope you will give us the opportunity to receive it and be able to erase the bad image that was taken at the last moment. Best regards, Paulina Arroyo Management Assistant.

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