Barceló Hotel Pool  Maya Beach

Barceló Maya Beach

Texto: 35067 Velkolepý pětihvězdičkový resort po nedávné rekonstrukci nabízí exkluzivní dovolenou na idylických plážích Karibského moře. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Beach Texto: 35067 4.5 out of 5 based on 7688 ratings. 7688 user reviews.
Barceló Maya Beach reviewed by LoveToHaveFun50 on . Celkově skvělé chvíle pouze s pár chybkami V červnu 2014 jsme si na pár dní vyjeli. Výlet jsme si zarezervovali přes Cheap Caribbean.com. Prostředí hotelu bylo bezchybné. Po příjezdu nás zcela ohromil jeho celkový vzhled. Lidé, kteří tam... Rating: 4
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Barceló Maya Beach

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78,7 km   Mezinárodní letiště Cancún 

0 m Chac Halal Beach

35 km Archeologická oblast Tulum

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Barceló Maya Beach

4.5/5 Round Indicators
| 7703 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spánku

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

53% Complete

4139

Velmi dobré

29% Complete

2241

Normální

9% Complete

748

Špatné

4% Complete

338

Velmi špatné

3% Complete

237

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    Round Indicators
    Tracy T Chicago, Illinois. 03/28/2017 S rodinou

    “check/in is a nightmare.... almost 3 hours waiting so far.... and still no room.”

    We arrived at this resort 2 plus hours ago and we still are not in our room!!! we booked a premium ocean front junior suite and waited to check in at the premier lounge for almost 2 hours and my husband is currently sitting with the agent for 30 minutes and we still don't have a room. We are traveling with a 4 year old, 3 year old and a 1 year old who have been traveling since 430am (it is now 430pm.) As you can imagne, we are tired and hungry and were also told there are zero reservations for a la carte restaurants tonight. We made reservations directly through the hotel 3 days ago and let them know we had severe food allergies and 3 of the 5 people in our party would not be eating at the restaurants because we needed to bring our own food. The reservation agent was very understanding and said that since we are paying for all inclusive, but not able to partake in the restaurants that the hotel would probably upgrade us to a 2-room ocean front suite as consolation. The agent my husband is currently sitting with said it is not possible and there's no record of it and sorry, it's not possible. the resort looks gorgeous, but now almost at 3 hours STILL NOT IN OUR ROOM....We are very disappointed and hungry and tired.
    Round Indicators
    lynngm2017 Gibsonia, Pensylvánie. 03/28/2017 Páry

    “STUNNING !”

    The awesome: the beach .. I've been many beautiful islands this beach is stunning. the tequila bar .. 5 star service from Isabel Garcia the grounds.. hats off to the grounds crew out every morning taking care of the hotel grounds the spa.. excellent massage, beautiful facility The great: the restaurants .. something for everyone, relaxed pace, good food, great service the pools.. many to choose from, clean, well staffed (adult only pool a must) the view.. highly recommend premium club the patio.. large, private if you want it to be, hot tub great ! The good: the room.. had everything you need, modern style the room service.. fast , efficient, correct, yummy The bad: check in.. arrived at Tropical, no room available even though reservations were made and paid for in December moved to the Beach resort, which was VERY nice, however the guest services insisted we were given a complementary premium room,(that was what we paid for) seemed to be a comunication issue between hotels... dinner reservations.. spent 3 hours with the "premium" desk trying to find a table for 4 for dinner for 7 nights, ( just wanted to go to the beach ) wasted a whole afternoon in paradise inside. housekeeping.. beds, bathrooms cleaned daily, However.. our feet were always dirty after walking around tile in room, no extra touches even thought we tipped daily, disappointing after seeing all the photos online.. never received our "welcome gift" even though I called twice ** We had a wonderful trip with dear friends and will return with them to this resort **
    Round Indicators
    Daniel H 03/28/2017 Krátké dovolené s přáteli

    “March 2017 - Great stay”

    Beautiful beach, pools and overall environment. Great resort for the money. Huge props to Jesus Rodriguez, Aremny Jimenez and Manuel Carrera at the adult pool as they were super kind and friendly. Great resort.
    Round Indicators
    Gaby H 03/27/2017 S rodinou

    “No security if you need it , over priced , rude staff.”

    Staff don't speak English, a guy tried to kiss my wife security did nothing .30 Kids running at night, security does nothing. Night club out side take the buss 20 mints. Restaurant s a La card at night and they are not good. Room service zero . Rude staff no englisa senior . Pay a bit more go club Med. Never again.
    Round Indicators
    LoveToHaveFun50 Mohnton, Pensylvánie. 06/19/2014

    “Celkově skvělé chvíle pouze s pár chybkami”

    V červnu 2014 jsme si na pár dní vyjeli. Výlet jsme si zarezervovali přes Cheap Caribbean.com. Prostředí hotelu bylo bezchybné. Po příjezdu nás zcela ohromil jeho celkový vzhled. Lidé, kteří tam pracují, jsou velmi přátelští a vstřícní, i když jazyková bariéra může být občas problém. Pokoje by potřebovaly trochu větší péči. Po příjezdu jsme zjistili, že náš sejf není funkční, špunty v umyvadle a vaně nefungují, a již druhý den jim došly žínky…opravdu??? Jednou po návratu z pláže jsme měli zamčené dveře do koupelny. Pokojská je musela zavřít a zamknout…Zrcadlo v koupelně nebylo pořádně zavěšené. V recenzích jsem četl o zápachu z kanalizace, a musím přiznat, že jsem ho venku mezi oběma hotely cítil také. Mnoho věcí je ale na tomto místě pěkných; bazén, pláž, dobré bary i restaurace. Celkově jsme si to tu užili.

    DirectorBeachCaribe, Gerente v zařízení Hotel Barcelo Maya Beach, odpověděl na tuto recenzi.
     LoveToHaveFun50: Many thanks for your comments regarding your stay at Barcelo Maya Beach Resort, I am sorry that on this occasion the unintentional inconveniences in your rooms have not allowed you to fully enjoy your Vacation. I would like to inform you that all of our reception staff speak Spanish and English. Also, we have staff that are 100% fluent in other languages, they are tested as to their capability and continually trained to give our guests the best service, please accept our apologies that a language skilled employee was not made available to you. We look forward to have the opportunity to host you again and show you the services from which we have built our reputation. Best regards,

    HODNOCENÍ

    Round Indicators

    • březen 28 2017
    • Chicago, Illinois
    • S rodinou

    Tracy T

    “check/in is a nightmare.... almost 3 hours waiting so far.... and still no room.”


    We arrived at this resort 2 plus hours ago and we still are not in our room!!! we booked a premium ocean front junior suite and waited to check in at the premier lounge for almost 2 hours and my husband is currently sitting with the agent for 30 minutes and we still don't have a room. We are traveling with a 4 year old, 3 year old and a 1 year old who have been traveling since 430am (it is now 430pm.) As you can imagne, we are tired and hungry and were also told there are zero reservations for a la carte restaurants tonight. We made reservations directly through the hotel 3 days ago and let them know we had severe food allergies and 3 of the 5 people in our party would not be eating at the restaurants because we needed to bring our own food. The reservation agent was very understanding and said that since we are paying for all inclusive, but not able to partake in the restaurants that the hotel would probably upgrade us to a 2-room ocean front suite as consolation. The agent my husband is currently sitting with said it is not possible and there's no record of it and sorry, it's not possible. the resort looks gorgeous, but now almost at 3 hours STILL NOT IN OUR ROOM....We are very disappointed and hungry and tired.


    HODNOCENÍ

    Round Indicators

    • březen 28 2017
    • Gibsonia, Pensylvánie
    • Páry

    lynngm2017

    “STUNNING !”


    The awesome: the beach .. I've been many beautiful islands this beach is stunning. the tequila bar .. 5 star service from Isabel Garcia the grounds.. hats off to the grounds crew out every morning taking care of the hotel grounds the spa.. excellent massage, beautiful facility The great: the restaurants .. something for everyone, relaxed pace, good food, great service the pools.. many to choose from, clean, well staffed (adult only pool a must) the view.. highly recommend premium club the patio.. large, private if you want it to be, hot tub great ! The good: the room.. had everything you need, modern style the room service.. fast , efficient, correct, yummy The bad: check in.. arrived at Tropical, no room available even though reservations were made and paid for in December moved to the Beach resort, which was VERY nice, however the guest services insisted we were given a complementary premium room,(that was what we paid for) seemed to be a comunication issue between hotels... dinner reservations.. spent 3 hours with the "premium" desk trying to find a table for 4 for dinner for 7 nights, ( just wanted to go to the beach ) wasted a whole afternoon in paradise inside. housekeeping.. beds, bathrooms cleaned daily, However.. our feet were always dirty after walking around tile in room, no extra touches even thought we tipped daily, disappointing after seeing all the photos online.. never received our "welcome gift" even though I called twice ** We had a wonderful trip with dear friends and will return with them to this resort **


    HODNOCENÍ

    Round Indicators

    • březen 28 2017
    • Krátké dovolené s přáteli

    Daniel H

    “March 2017 - Great stay”


    Beautiful beach, pools and overall environment. Great resort for the money. Huge props to Jesus Rodriguez, Aremny Jimenez and Manuel Carrera at the adult pool as they were super kind and friendly. Great resort.


    HODNOCENÍ

    Round Indicators

    • březen 27 2017
    • S rodinou

    Gaby H

    “No security if you need it , over priced , rude staff.”


    Staff don't speak English, a guy tried to kiss my wife security did nothing .30 Kids running at night, security does nothing. Night club out side take the buss 20 mints. Restaurant s a La card at night and they are not good. Room service zero . Rude staff no englisa senior . Pay a bit more go club Med. Never again.


    HODNOCENÍ

    Round Indicators

    • červen 19 2014
    • Mohnton, Pensylvánie

    LoveToHaveFun50

    “Celkově skvělé chvíle pouze s pár chybkami”


    V červnu 2014 jsme si na pár dní vyjeli. Výlet jsme si zarezervovali přes Cheap Caribbean.com. Prostředí hotelu bylo bezchybné. Po příjezdu nás zcela ohromil jeho celkový vzhled. Lidé, kteří tam pracují, jsou velmi přátelští a vstřícní, i když jazyková bariéra může být občas problém. Pokoje by potřebovaly trochu větší péči. Po příjezdu jsme zjistili, že náš sejf není funkční, špunty v umyvadle a vaně nefungují, a již druhý den jim došly žínky…opravdu??? Jednou po návratu z pláže jsme měli zamčené dveře do koupelny. Pokojská je musela zavřít a zamknout…Zrcadlo v koupelně nebylo pořádně zavěšené. V recenzích jsem četl o zápachu z kanalizace, a musím přiznat, že jsem ho venku mezi oběma hotely cítil také. Mnoho věcí je ale na tomto místě pěkných; bazén, pláž, dobré bary i restaurace. Celkově jsme si to tu užili.


    DirectorBeachCaribe, Gerente v zařízení Hotel Barcelo Maya Beach, odpověděl na tuto recenzi.
    LoveToHaveFun50: Many thanks for your comments regarding your stay at Barcelo Maya Beach Resort, I am sorry that on this occasion the unintentional inconveniences in your rooms have not allowed you to fully enjoy your Vacation. I would like to inform you that all of our reception staff speak Spanish and English. Also, we have staff that are 100% fluent in other languages, they are tested as to their capability and continually trained to give our guests the best service, please accept our apologies that a language skilled employee was not made available to you. We look forward to have the opportunity to host you again and show you the services from which we have built our reputation. Best regards,

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