Barceló Hotel Pool  Maya Colonial

Barceló Maya Colonial

Texto: 35639 Hotelový komplex all inclusive s vlastním spa, dětským klubem, 4 restauracemi a mnoha dalšími službami. Ideální jak pro rodiny, tak pro páry. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 52 984 875 1636
Barceló Maya Colonial Texto: 35639 4.5 out of 5 based on 5349 ratings. 5349 user reviews.
Barceló Maya Colonial reviewed by ofthestork on . Něco se změnilo... Jezdíval jsem do tohoto letoviska v posledních 3 letech a nikdy jsem neměl žádné stížnosti. Až do mojí poslední návštěvy. Ve svých restauracích a barech vypnuli klimatizaci. První den nám řekli, že... Rating: 2
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Barceló Maya Colonial

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78,7 km   Mezinárodní letiště Cancún 

0 m Chac Halal Beach

35 km Archeologická oblast Tulum

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Názory klientů

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Barceló Maya Colonial

4.5/5 Round Indicators
| 5359 Recenze

CELKOVÉ HODNOCENÍ

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    Round Indicators
    ELGS2 Herriman, Utah. 04/20/2017 S rodinou

    “Excellent place and beach with average service.”

    The place: The location, the building and the beaches are excellent. The buildings and gardens are very very well maintained, the beach is incredible, If I were to only qualify this place by location and beach I would rate the place as excellent. The place is also very clean. According to the hotel staff, the hotel was at 92% of its capacity during that week, the place did not look anywhere crowded (maybe a little at the buffets). The service: The service is average, if not less, we arrived at the hotel to the Maya Colonial Lobby, which is were we made our reservation, just to find out that we were moved to the Maya Tropical building. It took us 1.5 hrs. to check in. During our stay the beverages in our room were never replenished we had to call every time for water. At one point at the entrance to the buffet a staff girl asked us if we needed anything to which we replied yes. a daily refill of water, beer and snacks in our room but we did not see any change. The service at the buffets were average so was the food, for what I paid, anybody would expect something better, one of the days the room was cleaned after 6:00 after we called the reception and asked why our room was not yet cleaned. Getting a beverage by the pool is almost impossible, we walked to the bar every time, Luciano the barman was the only one willing to help he did a great job. We were given four passes to restaurants for dinners but when we called to reserve we were told that all the places were booked, only after fighting with the staff were we able to get dinners between 8:00 and 10:00. The girl at the reception could not understand our frustration after she gave us the passes to the restaurants just to tell us that they were booked and no open time for us. The food: The food at the buffets is average, nothing impressive, again for what you pay you should get something better. The food at the restaurants is very good honestly and the service is excellent there, but you only have access to that on a proportion of your stay.
    Round Indicators
    ccleopatrac123 Clifton, New Jersey. 04/20/2017 S rodinou

    “The service is outstanding!”

    While the beach was amazing as expected, my favorite part of the experience were the friendly and dedicated waiters and waitresses that attended to my every request from the buffet breakfast to sit down dinners, my favorite waiter was this nice man named Gabriel, who works not in the colonial half but in the tropical half of the buffet, specifically waiting tables in the outside seating section in the mornings. He was very friendly and so quick to cater to our orders. There was also a very nice man named David who waited tables in the outdoor restaurant by the beach, the one to the left of the Mariachi, he was there for lunch. I didn't particularly like some of the service at the uspa, however, in particular this one woman named Heleney, who works at the from desk in the uspa, made me extremely upset. She gave me a lot of attitude when I was trying to make an appointment to get a massage, which stressed me out a lot because I have anxiety when making decisions, and getting attitude from a woman at a luxury resort is not what I expected.
    Round Indicators
    ladidahladidah123 04/20/2017 S rodinou

    “Daughter's wedding April 10, 2017 was wonderful!”

    My daughter and her fiancé were married at the Palace property gazebo on this resort (where they stayed). We all stayed at the Colonial to economize. Understandably, making arrangements at a distance has its challenges, however, the wedding and reception were handled impeccably by wedding coordinator Guillermo Sierra and the wait staff. We had 53 guests. The set up, service and meal selected were lovely. We brought our music and connected with the sound system - no issues at all. A great success by every measure and the week was lovely with friends and family. I am a believer in destination weddings. So much more memorable than a one day event!
    Round Indicators
    Irena S Ottawa. 04/19/2017 Krátké dovolené s přáteli

    “Great trip - Destination Wedding - BEAUTIFUL BREATHETAKING Success!”

    I went to the Barcelo Maya Colonial Resort for a destination wedding. As a bridesmaid, I only wanted the best for the bride and groom. I had heard good things about the Barcelo resorts so I was not too worried. Overall, the resort was great and the service was EXCELLENT! I love Mexico and it never disappoints. I stayed in the Colonial side. but the bride and groom were in the Palace side which is even more luxurious. CHECK IN - the check in was rather slow. This is one of my only complaints - that they did not seem very organized, but we arrived in a big group so perhaps that is why. However, as they knew we were coming and were expecting us, they shouldve had more individuals at the reception. POOL AND BEACH - beautiful! picture-perfect. The beach is a bit rocky especially at some points. but it did not defer me from getting into the water and enjoying the sunshine and weather. The waves were sometimes strong but overall the beach was beautiful. The pool is also fantastic. The water is a good temperature,. not too cold or hot. BARS - the bars are good. However. the pool bar especially needs more attentive servers. Some days I could wait an hour before getting served! Unless you had money in your hand, the servers were not quick to help you. Also, Jaguirs is the resort's nightclub. It is fun and most nights has good music! ACTIVITIES - you will not be bored at the resort, that is for sure! They have so many activities, excursions and resources to your availability. Tennis, gym, yoga, water sports, scuba diving, zumba, late night entertainment. and so much more!!! ALSO I HIGHLY suggest the CEYNOTE across the road. This is one excursion we did off the resort - basically it is swimming in natural cave waters. BREATHTAKING! I would do it again and again. it is 18$ American but so worth it. We just walked over and went ourselves./ FOOD - I have been all around the Caribbean and I must say, Mexico tops for best food. You wont be disappointed. The buffets are delicious and there is even a 24/7 hour sports bar with regular pub foods and service. Also AC! WIFI - I paid for a week of wifi. Its about 7$ american per day. Its rather expensive and it is not always working.... it cuts out a fair bit and you have to re-sign in again and again which was annoying to do. Lastly... THE WEDDING - BEAUTIFUL AND BREATHTAKING! Guillarmo was the bride's wedding planner on the resort and he was so helpful and on point/. He was also very attentive and resourceful. Everything went so smoothly. Highly recommend the guy!

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
     Dear Irena, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay and the wedding among us. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. La Gerencia Barcelo Maya Colonial jeferecepcolonial@barcelomaya.com

    Round Indicators
    ofthestork San Antonio, Texas. 06/24/2014

    “Něco se změnilo...”

    Jezdíval jsem do tohoto letoviska v posledních 3 letech a nikdy jsem neměl žádné stížnosti. Až do mojí poslední návštěvy. Ve svých restauracích a barech vypnuli klimatizaci. První den nám řekli, že je to technický problém, ale nic se nezměnilo po celý týden našeho pobytu.

    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
     Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. We appreciate very much your loyalty so please write us for your next visit to gteoperaciones.colonial@barcelomaya.com Best regards

    HODNOCENÍ

    Round Indicators

    • duben 20 2017
    • Herriman, Utah
    • S rodinou

    ELGS2

    “Excellent place and beach with average service.”


    The place: The location, the building and the beaches are excellent. The buildings and gardens are very very well maintained, the beach is incredible, If I were to only qualify this place by location and beach I would rate the place as excellent. The place is also very clean. According to the hotel staff, the hotel was at 92% of its capacity during that week, the place did not look anywhere crowded (maybe a little at the buffets). The service: The service is average, if not less, we arrived at the hotel to the Maya Colonial Lobby, which is were we made our reservation, just to find out that we were moved to the Maya Tropical building. It took us 1.5 hrs. to check in. During our stay the beverages in our room were never replenished we had to call every time for water. At one point at the entrance to the buffet a staff girl asked us if we needed anything to which we replied yes. a daily refill of water, beer and snacks in our room but we did not see any change. The service at the buffets were average so was the food, for what I paid, anybody would expect something better, one of the days the room was cleaned after 6:00 after we called the reception and asked why our room was not yet cleaned. Getting a beverage by the pool is almost impossible, we walked to the bar every time, Luciano the barman was the only one willing to help he did a great job. We were given four passes to restaurants for dinners but when we called to reserve we were told that all the places were booked, only after fighting with the staff were we able to get dinners between 8:00 and 10:00. The girl at the reception could not understand our frustration after she gave us the passes to the restaurants just to tell us that they were booked and no open time for us. The food: The food at the buffets is average, nothing impressive, again for what you pay you should get something better. The food at the restaurants is very good honestly and the service is excellent there, but you only have access to that on a proportion of your stay.


    HODNOCENÍ

    Round Indicators

    • duben 20 2017
    • Clifton, New Jersey
    • S rodinou

    ccleopatrac123

    “The service is outstanding!”


    While the beach was amazing as expected, my favorite part of the experience were the friendly and dedicated waiters and waitresses that attended to my every request from the buffet breakfast to sit down dinners, my favorite waiter was this nice man named Gabriel, who works not in the colonial half but in the tropical half of the buffet, specifically waiting tables in the outside seating section in the mornings. He was very friendly and so quick to cater to our orders. There was also a very nice man named David who waited tables in the outdoor restaurant by the beach, the one to the left of the Mariachi, he was there for lunch. I didn't particularly like some of the service at the uspa, however, in particular this one woman named Heleney, who works at the from desk in the uspa, made me extremely upset. She gave me a lot of attitude when I was trying to make an appointment to get a massage, which stressed me out a lot because I have anxiety when making decisions, and getting attitude from a woman at a luxury resort is not what I expected.


    HODNOCENÍ

    Round Indicators

    • duben 20 2017
    • S rodinou

    ladidahladidah123

    “Daughter's wedding April 10, 2017 was wonderful!”


    My daughter and her fiancé were married at the Palace property gazebo on this resort (where they stayed). We all stayed at the Colonial to economize. Understandably, making arrangements at a distance has its challenges, however, the wedding and reception were handled impeccably by wedding coordinator Guillermo Sierra and the wait staff. We had 53 guests. The set up, service and meal selected were lovely. We brought our music and connected with the sound system - no issues at all. A great success by every measure and the week was lovely with friends and family. I am a believer in destination weddings. So much more memorable than a one day event!


    HODNOCENÍ

    Round Indicators

    • duben 19 2017
    • Ottawa
    • Krátké dovolené s přáteli

    Irena S

    “Great trip - Destination Wedding - BEAUTIFUL BREATHETAKING Success!”


    I went to the Barcelo Maya Colonial Resort for a destination wedding. As a bridesmaid, I only wanted the best for the bride and groom. I had heard good things about the Barcelo resorts so I was not too worried. Overall, the resort was great and the service was EXCELLENT! I love Mexico and it never disappoints. I stayed in the Colonial side. but the bride and groom were in the Palace side which is even more luxurious. CHECK IN - the check in was rather slow. This is one of my only complaints - that they did not seem very organized, but we arrived in a big group so perhaps that is why. However, as they knew we were coming and were expecting us, they shouldve had more individuals at the reception. POOL AND BEACH - beautiful! picture-perfect. The beach is a bit rocky especially at some points. but it did not defer me from getting into the water and enjoying the sunshine and weather. The waves were sometimes strong but overall the beach was beautiful. The pool is also fantastic. The water is a good temperature,. not too cold or hot. BARS - the bars are good. However. the pool bar especially needs more attentive servers. Some days I could wait an hour before getting served! Unless you had money in your hand, the servers were not quick to help you. Also, Jaguirs is the resort's nightclub. It is fun and most nights has good music! ACTIVITIES - you will not be bored at the resort, that is for sure! They have so many activities, excursions and resources to your availability. Tennis, gym, yoga, water sports, scuba diving, zumba, late night entertainment. and so much more!!! ALSO I HIGHLY suggest the CEYNOTE across the road. This is one excursion we did off the resort - basically it is swimming in natural cave waters. BREATHTAKING! I would do it again and again. it is 18$ American but so worth it. We just walked over and went ourselves./ FOOD - I have been all around the Caribbean and I must say, Mexico tops for best food. You wont be disappointed. The buffets are delicious and there is even a 24/7 hour sports bar with regular pub foods and service. Also AC! WIFI - I paid for a week of wifi. Its about 7$ american per day. Its rather expensive and it is not always working.... it cuts out a fair bit and you have to re-sign in again and again which was annoying to do. Lastly... THE WEDDING - BEAUTIFUL AND BREATHTAKING! Guillarmo was the bride's wedding planner on the resort and he was so helpful and on point/. He was also very attentive and resourceful. Everything went so smoothly. Highly recommend the guy!


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
    Dear Irena, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay and the wedding among us. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. La Gerencia Barcelo Maya Colonial jeferecepcolonial@barcelomaya.com

    HODNOCENÍ

    Round Indicators

    • červen 24 2014
    • San Antonio, Texas

    ofthestork

    “Něco se změnilo...”


    Jezdíval jsem do tohoto letoviska v posledních 3 letech a nikdy jsem neměl žádné stížnosti. Až do mojí poslední návštěvy. Ve svých restauracích a barech vypnuli klimatizaci. První den nám řekli, že je to technický problém, ale nic se nezměnilo po celý týden našeho pobytu.


    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Colonial, odpověděl na tuto recenzi.
    Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. We appreciate very much your loyalty so please write us for your next visit to gteoperaciones.colonial@barcelomaya.com Best regards

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