Barceló Hotel Beach Maya Palace Deluxe

Barceló Maya Palace

Texto: 36011 Exkluzivní resort přímo u moře s all inclusive 24 hodin denně, který nabízí vybranou kuchyni a volnočasové aktivity. Carretera Chetumal Puerto Juárez Km. 266,3 | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 52 984 875 1580
Barceló Maya Palace Texto: 36011 4.5 out of 5 based on 5938 ratings. 5938 user reviews.
Barceló Maya Palace reviewed by Monica R on . Excelentní hotel Ubytovali jsme se tu na začátku června. Pláž byla nádherná. Pozemky byly velmi tropické a excelentně udržované. Pokoje velmi moderní a čisté. Jedinou výtkou je recepce. Velmi hrubá a vůbec ne... Rating: 4
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo  


Places of Interest

78,7 km   Mezinárodní letiště Cancún 

0 m Chac Halal Beach

35 km Archeologická oblast Tulum

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Barceló Maya Palace

4.5/5 Round Indicators
| 5945 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spánku

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

61% Complete

3635

Velmi dobré

23% Complete

1405

Normální

9% Complete

554

Špatné

3% Complete

187

Velmi špatné

2% Complete

164

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    Round Indicators
    Steve H 05/22/2017 Páry

    “8th Visit to Barcelo Maya Palace - gets better every year.”

    Another great visit to the Barceló Maya Palace. Oceanview room view Premium Level is a choice location. It seems to me that the food at all the restaurants has been stepped up a notch this year. Everything was fantastic. We missed our friends Alejandrina and Ruben in the buffet this year but David Diaz took good care of us for breakfast and dinner. Very attentive and friendly server! We met Metz Hernandez from the Animacion team and she was great! Our favorite bartender Oscar moved to the buffet bar from the Coco Bar so me missed having him around the pool! The place was full with Pampered Chef people but the resort handled it very well and didn't impede our good time. Can't wait to go back next year!
    Round Indicators
    scooter2017 05/22/2017 S rodinou

    “Barcelo Maya is a 5 star resort”

    First time at a Beach Resort. Overall experience was Excellent. I will be returning to Barceló Maya Palace for our next major trip with family and friends. The best fine dining is the Hibachi. A must at least twice a week. I need to book my rooms closer to the pools next time. But, I only gained 2 pounds by the long walks. Con: Resort needs to upgrade their computer program for check in and check out process.
    Round Indicators
    181kristak 05/21/2017 S rodinou

    “Great Property”

    I really loved this property. The service was excellent and the property was beautiful. I am not a fan of all inclusive but I will say that the food at the buffet was plentiful and good. The restaurants we ate in at night were mostly great. I was a little disappointed that we weren't able to eat more Mexican food. My husband loves all inclusive so he thought everything was wonderful. The staff was especially friendly and very helpful and the room we had was clean and well appointed. This hotel is close to Tulum and Playa Del Carmen as well as several adventure parks.
    Round Indicators
    Melissa S North Carolina. 05/21/2017 Páry

    “Not What It Used To Be…”

    I will start my review by stating that this was our 4th trip to this property and one of dozens of trips made to this region of Mexico. The last time we visited this resort we enjoyed our experience unfortunately time was much different and we actually contacted Funjet to try and transfer us to another resort just a few days into our vacation. Their business model seems to lea toward packing people into the resort and providing mediocre service. Two things that really impacted our trip. 1. Couples traveling without children… As a couple traveling without children we found the resort over-run by small children whose parents did nothing to control poor behavior. Now I understand that this is a family resort but I have never seen so many small children packed into a resort in my life. As one reviewer stated perfectly, “there are noisy, crying kids and strollers everywhere.” We have been to this resort in the past and the resort was so big that there was always a place to escape. But unfortunately this was not the case, there were even small children in the main bar in the evenings. 2. Poor customer service and management… This area needs SERIOUS improvement. The biggest problem is that the staff give the impression that they don’t care. There is no consistency in service or answers to common questions. The lack of care and consistency forces guests to have to go through three layers of people to get issues somewhat resolved taking away precious time from their vacation. If your issues require you to speak to a manager you get passed around to different staff but find out that none of them are actually the manager, have no authority or quite honestly don’t care. The above issues forced us to reach out to our travel agency (Funjet) to move to another resort. Unfortunately we had troubles moving due to availability and when Funjet called Barcelo directly to try and resolve our concerns we received an unsympathetic response and once again were passed along the “management” chain. After hours of us and Funjet going back and forth with the resort we were given a SMALL resort credit for our inconvenience. Of course there was some exceptions to this rule and would like to point out the Myra in the premium lounge and Rosa who provided drinks by the adults pool were the kindest, hardest working staff at the resort. Midway through our stay, we did get the opportunity to speak to an actual Manager (Edwardo) while attending the Managers Reception at the premium lounge. He was very receptive to our concerns and we only wish that we would have been able to reach him sooner. This being said, we will not be returning which is sad because this is a beautiful property and is located on one of the nicest beaches in the area.
    Round Indicators
    Monica R Toronto. 06/25/2014

    “Excelentní hotel”

    Ubytovali jsme se tu na začátku června. Pláž byla nádherná. Pozemky byly velmi tropické a excelentně udržované. Pokoje velmi moderní a čisté. Jedinou výtkou je recepce. Velmi hrubá a vůbec ne ochotná. Personál v restauraci byl excelentní, stejně jako zaměstnanci úklidu. Je to excelentní hotel pro malé děti a také lidi postaršího věku.

    HBarcelo-Maya-Palace, Director General v zařízení Barcelo Maya Palace, odpověděl na tuto recenzi.
     Dear Monica R, We acknowledge receipt of your comments and please be assured that this information help us to take actions and be better every day. Cordially, Armando Becerra M. General Manager Barceló Maya Palace Deluxe

    HODNOCENÍ

    Round Indicators

    • květen 22 2017
    • Páry

    Steve H

    “8th Visit to Barcelo Maya Palace - gets better every year.”


    Another great visit to the Barceló Maya Palace. Oceanview room view Premium Level is a choice location. It seems to me that the food at all the restaurants has been stepped up a notch this year. Everything was fantastic. We missed our friends Alejandrina and Ruben in the buffet this year but David Diaz took good care of us for breakfast and dinner. Very attentive and friendly server! We met Metz Hernandez from the Animacion team and she was great! Our favorite bartender Oscar moved to the buffet bar from the Coco Bar so me missed having him around the pool! The place was full with Pampered Chef people but the resort handled it very well and didn't impede our good time. Can't wait to go back next year!


    HODNOCENÍ

    Round Indicators

    • květen 22 2017
    • S rodinou

    scooter2017

    “Barcelo Maya is a 5 star resort”


    First time at a Beach Resort. Overall experience was Excellent. I will be returning to Barceló Maya Palace for our next major trip with family and friends. The best fine dining is the Hibachi. A must at least twice a week. I need to book my rooms closer to the pools next time. But, I only gained 2 pounds by the long walks. Con: Resort needs to upgrade their computer program for check in and check out process.


    HODNOCENÍ

    Round Indicators

    • květen 21 2017
    • S rodinou

    181kristak

    “Great Property”


    I really loved this property. The service was excellent and the property was beautiful. I am not a fan of all inclusive but I will say that the food at the buffet was plentiful and good. The restaurants we ate in at night were mostly great. I was a little disappointed that we weren't able to eat more Mexican food. My husband loves all inclusive so he thought everything was wonderful. The staff was especially friendly and very helpful and the room we had was clean and well appointed. This hotel is close to Tulum and Playa Del Carmen as well as several adventure parks.


    HODNOCENÍ

    Round Indicators

    • květen 21 2017
    • North Carolina
    • Páry

    Melissa S

    “Not What It Used To Be…”


    I will start my review by stating that this was our 4th trip to this property and one of dozens of trips made to this region of Mexico. The last time we visited this resort we enjoyed our experience unfortunately time was much different and we actually contacted Funjet to try and transfer us to another resort just a few days into our vacation. Their business model seems to lea toward packing people into the resort and providing mediocre service. Two things that really impacted our trip. 1. Couples traveling without children… As a couple traveling without children we found the resort over-run by small children whose parents did nothing to control poor behavior. Now I understand that this is a family resort but I have never seen so many small children packed into a resort in my life. As one reviewer stated perfectly, “there are noisy, crying kids and strollers everywhere.” We have been to this resort in the past and the resort was so big that there was always a place to escape. But unfortunately this was not the case, there were even small children in the main bar in the evenings. 2. Poor customer service and management… This area needs SERIOUS improvement. The biggest problem is that the staff give the impression that they don’t care. There is no consistency in service or answers to common questions. The lack of care and consistency forces guests to have to go through three layers of people to get issues somewhat resolved taking away precious time from their vacation. If your issues require you to speak to a manager you get passed around to different staff but find out that none of them are actually the manager, have no authority or quite honestly don’t care. The above issues forced us to reach out to our travel agency (Funjet) to move to another resort. Unfortunately we had troubles moving due to availability and when Funjet called Barcelo directly to try and resolve our concerns we received an unsympathetic response and once again were passed along the “management” chain. After hours of us and Funjet going back and forth with the resort we were given a SMALL resort credit for our inconvenience. Of course there was some exceptions to this rule and would like to point out the Myra in the premium lounge and Rosa who provided drinks by the adults pool were the kindest, hardest working staff at the resort. Midway through our stay, we did get the opportunity to speak to an actual Manager (Edwardo) while attending the Managers Reception at the premium lounge. He was very receptive to our concerns and we only wish that we would have been able to reach him sooner. This being said, we will not be returning which is sad because this is a beautiful property and is located on one of the nicest beaches in the area.


    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Toronto

    Monica R

    “Excelentní hotel”


    Ubytovali jsme se tu na začátku června. Pláž byla nádherná. Pozemky byly velmi tropické a excelentně udržované. Pokoje velmi moderní a čisté. Jedinou výtkou je recepce. Velmi hrubá a vůbec ne ochotná. Personál v restauraci byl excelentní, stejně jako zaměstnanci úklidu. Je to excelentní hotel pro malé děti a také lidi postaršího věku.


    HBarcelo-Maya-Palace, Director General v zařízení Barcelo Maya Palace, odpověděl na tuto recenzi.
    Dear Monica R, We acknowledge receipt of your comments and please be assured that this information help us to take actions and be better every day. Cordially, Armando Becerra M. General Manager Barceló Maya Palace Deluxe

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