Hotel Beach Views  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 90234 Resort v Playa del Carmen, který kombinuje nejlepší přírodní prostředí s širokou nabídkou zábavy včetně parku Xcaret. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 12559 ratings. 12559 user reviews.
Occidental at Xcaret Destination reviewed by Ladislav C on . Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v... Rating: 5
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Places of Interest

63,2 km   Mezinárodní letiště Cancún 

3 km Playa del Carmen

41 km Xel há

V pěší vzdálenosti Park Xcaret

Premios y Reconocimientos Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 12564 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spánku

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

44% Complete

5650

Velmi dobré

32% Complete

4035

Normální

12% Complete

1590

Špatné

5% Complete

735

Velmi špatné

4% Complete

555

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    Round Indicators
    yurayki Hialeah, Florida. 08/16/2017 Páry

    “Discovery riviera maya”

    Very nice and cozy hotel very good service buffet,restaurants,and bars had lots of variety of food and drinks,the parks like xcaret and xplor were only 5 or 10 minutes from the hotel and 20 minutes from playa del carmen .I really liked this place to vacations and the hotel to relax.
    Round Indicators
    Andrew P 08/15/2017 S rodinou

    “Xcaret Is A Paradise”

    We went to Xcaret with a group of 9 people. Two of us have been there before but the rest were new to the hotel. Our guests had an amazing experience! As members of First Club our checkin was pleasant and quick. Our guests should have received regular rooms but they were upgraded to first club studios- an example of the great service they provide. The rooms were very comfortable with all the amenities that you'll expect, a plate with fruit, full fridge with sodas, beer and water as Well as 4 bottles of assorted spirits. The bed looked practically new and the pillows super comfortable. The employees are very friendly and cordial even remembering us from past visits. There were a variety of restaurants available to suit your cravings, the club at night is the place to be after the show in the theater. If the club is not your thing the beach is illuminated at night and you can relax in a hammock or a bed to enjoy the view of the stars. It's about 10 minute drive to Playa del Carmen and you can go shopping on "La Quinta Avenida". Xcaret park is attached to the hotel which is a must see, you will have an amazing time there mostly for the show at night. Suggestions for improvement: 1- the ice machine for our building was out of service the entire week, we had to go all the way to another building to get ice. As first club member I would have expect a working ice machine in every floor. 2- seems like they were short on staff because the wait for a table was ridiculous even though we are first club member and we don't require reservations. It was high season and there was 1 waiter per 10 tables. At the buffet we waited a half an hour for dirty plates to be removed (probably longer because we left with the plates still on the table) Not Acceptable! 3- As a first club member you expect what you got promised but oh! Surprise when we got there we found out that the Arena area was under renovation so we couldn't enjoy the whirlpools or the quiet area because of the noise. WHY do renovations during high season??? 4- it would be nice to have premium drinks for the members available in all bars. Or have the first club bar open past 10 pm. 5- As a member I was informed that I would get discount on tours. After buying the Xel-Ha tour at the hotel with the "member discount" I found a cheaper offer in Cancun (Disappointing) Overall it's a great place, you'll have a great, fun and spectacular time with your loved ones. 100% recommended

    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Dear Andrew P, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It is wonderful to read that we met and exceeded your expectations. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    Round Indicators
    Maria S 08/15/2017 S rodinou

    “Great Hotel in an Excellent Location!”

    I don’t normally leave reviews but felt I had too. We got back to the UK from our family holiday after a 2 week stay on 05/08/17 and we absolutely loved this hotel. The wildlife was amazing; the reason for choosing this hotel was its setting in the jungle. Once you get used to the size of the place – it is not that huge really and we didn’t mind walking around. We had a junior suite and the room was huge and clean. The hotel grounds were kept immaculate and a mamouth task for the gardeners - a job well done. Service was generally good and the staff really friendly I would like to give a BIG shout out to Mario our concierge in Building 19 who always had a huge smile on his face and couldn’t have done enough for us. Don’t be put off with the sale of Timeshare etc... A polite no and we didn’t get bothered again. Food in general was excellent, the buffet did become repetitive at times (but what you would expect). Just want to give another BIG shout out to Rigoberto Perez and Antonio Alverez in Pacos Tacos for their excellent service, efficiency and friendliness. Into the second week of our trip, management set up table in the lobby area to sample their food and wine – which I thought was a nice touch. I am a red wine fan and found the Mexican wine palatable. I would have purchased a bottle of wine on an evening if the prices were more reasonable. We did many excursions/trips and would recommend the following: Tulum, Coba, Swimming with Turtles (Akumel), Swimming with Whale Sharks (until mid-September), isla mujeres, Jungle Buggy Tour, Mayan Adventure, swimming in Cenotes / underground caves, Xel-Ha I found the prices in the shops, wine in the restaurants (min $35 USD), excursions (We purchased off site due to cost) and onsite photographs were quite high; if they were more reasonable then I would have been happy to book all the above trips etc... and more through the hotel. A fantastic holiday I would highly recommend this hotel .. would I go back probably not this part of Mexico .. as I never go back to the same place twice!!

    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Dear Maria S, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was an honor to host you and your family. Regards.

    Round Indicators
    Ladislav C 10/04/2015

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”

    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.

    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    Round Indicators
    wilson2pac Alloa, Spojené království. 06/04/2014

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”

    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.

    HODNOCENÍ

    Round Indicators

    • srpen 16 2017
    • Hialeah, Florida
    • Páry

    yurayki

    “Discovery riviera maya”


    Very nice and cozy hotel very good service buffet,restaurants,and bars had lots of variety of food and drinks,the parks like xcaret and xplor were only 5 or 10 minutes from the hotel and 20 minutes from playa del carmen .I really liked this place to vacations and the hotel to relax.


    HODNOCENÍ

    Round Indicators

    • srpen 15 2017
    • S rodinou

    Andrew P

    “Xcaret Is A Paradise”


    We went to Xcaret with a group of 9 people. Two of us have been there before but the rest were new to the hotel. Our guests had an amazing experience! As members of First Club our checkin was pleasant and quick. Our guests should have received regular rooms but they were upgraded to first club studios- an example of the great service they provide. The rooms were very comfortable with all the amenities that you'll expect, a plate with fruit, full fridge with sodas, beer and water as Well as 4 bottles of assorted spirits. The bed looked practically new and the pillows super comfortable. The employees are very friendly and cordial even remembering us from past visits. There were a variety of restaurants available to suit your cravings, the club at night is the place to be after the show in the theater. If the club is not your thing the beach is illuminated at night and you can relax in a hammock or a bed to enjoy the view of the stars. It's about 10 minute drive to Playa del Carmen and you can go shopping on "La Quinta Avenida". Xcaret park is attached to the hotel which is a must see, you will have an amazing time there mostly for the show at night. Suggestions for improvement: 1- the ice machine for our building was out of service the entire week, we had to go all the way to another building to get ice. As first club member I would have expect a working ice machine in every floor. 2- seems like they were short on staff because the wait for a table was ridiculous even though we are first club member and we don't require reservations. It was high season and there was 1 waiter per 10 tables. At the buffet we waited a half an hour for dirty plates to be removed (probably longer because we left with the plates still on the table) Not Acceptable! 3- As a first club member you expect what you got promised but oh! Surprise when we got there we found out that the Arena area was under renovation so we couldn't enjoy the whirlpools or the quiet area because of the noise. WHY do renovations during high season??? 4- it would be nice to have premium drinks for the members available in all bars. Or have the first club bar open past 10 pm. 5- As a member I was informed that I would get discount on tours. After buying the Xel-Ha tour at the hotel with the "member discount" I found a cheaper offer in Cancun (Disappointing) Overall it's a great place, you'll have a great, fun and spectacular time with your loved ones. 100% recommended


    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Dear Andrew P, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It is wonderful to read that we met and exceeded your expectations. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    HODNOCENÍ

    Round Indicators

    • srpen 15 2017
    • S rodinou

    Maria S

    “Great Hotel in an Excellent Location!”


    I don’t normally leave reviews but felt I had too. We got back to the UK from our family holiday after a 2 week stay on 05/08/17 and we absolutely loved this hotel. The wildlife was amazing; the reason for choosing this hotel was its setting in the jungle. Once you get used to the size of the place – it is not that huge really and we didn’t mind walking around. We had a junior suite and the room was huge and clean. The hotel grounds were kept immaculate and a mamouth task for the gardeners - a job well done. Service was generally good and the staff really friendly I would like to give a BIG shout out to Mario our concierge in Building 19 who always had a huge smile on his face and couldn’t have done enough for us. Don’t be put off with the sale of Timeshare etc... A polite no and we didn’t get bothered again. Food in general was excellent, the buffet did become repetitive at times (but what you would expect). Just want to give another BIG shout out to Rigoberto Perez and Antonio Alverez in Pacos Tacos for their excellent service, efficiency and friendliness. Into the second week of our trip, management set up table in the lobby area to sample their food and wine – which I thought was a nice touch. I am a red wine fan and found the Mexican wine palatable. I would have purchased a bottle of wine on an evening if the prices were more reasonable. We did many excursions/trips and would recommend the following: Tulum, Coba, Swimming with Turtles (Akumel), Swimming with Whale Sharks (until mid-September), isla mujeres, Jungle Buggy Tour, Mayan Adventure, swimming in Cenotes / underground caves, Xel-Ha I found the prices in the shops, wine in the restaurants (min $35 USD), excursions (We purchased off site due to cost) and onsite photographs were quite high; if they were more reasonable then I would have been happy to book all the above trips etc... and more through the hotel. A fantastic holiday I would highly recommend this hotel .. would I go back probably not this part of Mexico .. as I never go back to the same place twice!!


    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Dear Maria S, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was an honor to host you and your family. Regards.

    HODNOCENÍ

    Round Indicators

    • říjen 4 2015

    Ladislav C

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”


    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.


    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    HODNOCENÍ

    Round Indicators

    • červen 4 2014
    • Alloa, Spojené království

    wilson2pac

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”


    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.


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