Offer exclusive to bookings made through Barcelo.com

Get a free room upgrade, free Wi-Fi, room service, access to a private lounge and much more when you book our Royal Level* categories through Barcelo.com

*Valid for stays from 1 February to 31 December, 2017. Bookings made during the month of February. Restrictions apply. Cannot be combined with other promotions. Blackout and restricted room capacity may apply. Promotion valid for Royal Level Luxury rooms and Royal Level Junior Suites.

Vistas de la playa y del hotel  Occidental Grand Xcaret Resort

Resort Credit
Up to US$500 per room and stay in Resort Credit discount vouchers.*
* The Resort Credit discounts cannot be combined with other discounts, offers or promotions. Additional restrictions may apply. Valid until 31/12/2017.

Unlimited Xcaret Xperience
A package designed specially so that hotel guests can enjoy unlimited access to the Xcaret Park throughout their stay.

Royal Level: a boutique hotel within the hotel
Guests can enjoy a personalised service, VIP amenities, an exclusive swimming pool and hot tub, solarium with waiter service and much more. 

*Restrictions apply.

Occidental at Xcaret Destination

Texto: 90234 Resort v Playa del Carmen, který kombinuje nejlepší přírodní prostředí s širokou nabídkou zábavy včetně parku Xcaret. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 11220 ratings. 11220 user reviews.
Occidental at Xcaret Destination reviewed by Ladislav C on . Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v... Rating: 5
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Places of Interest

63,2 km   Mezinárodní letiště Cancún 

3 km Playa del Carmen

Premios y Reconocimientos Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11250 Recenze

CELKOVÉ HODNOCENÍ

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Výborné

43% Complete

4911

Velmi dobré

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    Round Indicators
    Dan M Charlotte, North Carolina. 02/22/2017 Páry

    “Beautiful Resort”

    So I am going to start off by saying that, I read a decent portion of the reviews on here for the hotel and resort before travel on Feb. 18th. I will try to break it down by all the questions I was trying to find while I was researching. Transportation: We scheduled the transportation for a shuttle roundtrip through the hotel. We waited maybe 5 mins from the time we got through customs and were outside. Basically enough time to buy a drink. I did not initially get a confirmation on what time we were getting picked up in the morning to bring us to the airport for our flight. I had to go to guest services and they called the shuttle people and I spoke with them and they confirmed over the phone without a problem. The drive from the airport is about 45 mins, which removes you enough from Cancun and allows you a break from the fast paced world. Rooms: My wife and I went with another couple and we had conjoining rooms. Downside to that is the conjoining rooms only 1 one room gets a King bed, the other room was two doubles (not the end of the world) as they were oversized doubles. Were told that most conjoining rooms are for family where the parents get the King and kids get the other room, which makes sense. You do only get 1 room key for each room. Since we were together the whole time, it wasnt an issue and we never asked for a 2nd key either. Air conditioning was super cold when I wanted to turn the room to cold. Mini fridge was restocked daily with water, soda and beer. Food: They had a very decent selection of food at resort. The downside I would have to say would be the desert. Cheesecake at the Steak Restaurant, was not good, but the Carrot Cake was. Chocolate cake, at the buffet over the swim up bar pool was not good either. The Seafood Restaurant had a nice selection as well. The Fish Tacos as an appetizer could of been a dinner. They were very good. We were told the wait would be 1hr, no problem, we are on vacation with no kids so we can wait. Maybe waited 20 mins tops. The Steak Restaurant had some of the most tender steak I have tried. I did not get the filet, I went with the Strip, super tender, the Ribeye was super tender and the Filet my wife said was cooked perfectly. The breakfast at the Water was really good. They had a very large selection to choose from. Service was excellent. Pacos Tacos was very good and decent sized portions. The Pizza Place was good as well. We did not get to all of the specialty restaurants as we had gone offsite sometimes and preferred to go to the buffets as well. Service was great at all the places we ate at and we had no issues with getting seated at the two specialty restaurant we did go to. The dress code needs to be enforced more on the women. For Men: Long pants and closed toe shoes. They dont care if its jeans or slacks. I am in a nice polo and khakis and a woman looked like she just finished going for a run. Baseball hat, tank top and shorts, not sure how that is acceptable and a person in a polo and shorts is not. Smell from Ocean: Never smelled anything. I did see the grounds being cleaned daily and in the morning they were cleaning the pools and Cove. Timeshare People: We did see people on a timeshare tour and they are wearing brown on brown and are sitting as you walk into your building. They are very helpful and will provide you with directions and whatever else you need. When we were walking up to our room they said to make sure to stop down and get our welcome gift. As we were walking to dinner we were asked if we got our welcome gift yet and we said yes, someone just brought a bottle of tequila and plate of fruit to our room. They said that was not the welcome gift and then said to sit down and he would get it for us. At that point we figured out it was the timeshare presentation, and straight out ask. I said just be honest, is this the timeshare presentation/tour and he said Yes. I told him to be 100% honest, we are not going to be buying a timeshare, I understand you have a job to do, but we wont be buying and he understood. They said if anyone that looks dressed like me, just tell them you spoke with me and they wont bother you. Pools: They had a lot of pools. We stayed by the swim up pool bar as it was relatively close to our room (Building 20). We never ordered a drink from the wait staff as it was just as easy to get one yourself than wait for it. The Adult Only pool, is strictly enforced and have people by the entrance turning people away if they had kids. The temperature in the pools was not bad, it was more refreshing than anything. Disco: Actually really good. I was surprised on how great of a selection of music was played. Dance floor was packed nightly. The DJ could read the crowed and may have started a song and if he noticed everyone leaving, he would change it to something else. Sports Bar: They have alot of TVs and 1 pool table. If they had Darts and maybe a Foosball Table, that would give alot more people something to do while the pool table is occupied. Drinks: They have top shelf, no extra charge. Just ask for by name or they will give you well liquor, which will be done at any bar anywhere throughout the world. Construction: There is no construction that is going on. The only construction, which I would not even call it construction, would be just the normal maintenance to buildings and the grounds. Bugs: We did not have an issue with bugs. We saw some fruit flies but that was about it. Xcaret Park: I know this is technically not part of the hotel, but it was another thing that I was curious about. It was really nice. We only went for one day and wouldnt really need another day. The lazy river was really nice, it was long though, took about 30mins and brings you to the other side of the park from where your belongings are, so you have to walk back to the entrance to get to your locker. They have shows going constantly and the night show was great. The beginning was by far the best part of the show, I am not sure what it is called, but its like combination of lacrosse and field hockey in the dark while the ball is on fire. It was crazy, and the game they play where they hit the ball with their hip was impressive. That has to be so much fun and so hard at the same time. You can go back and forth to the hotel without an issue. They do offer a boat ride from the hotel to the park, but you can walk just as fast. They have an exit from the park that goes underground to the back of the hotel which brings you out by the cove and the access to the water. The food at the buffet was so good. They offer drinks for free but when you want a fancy mixed drink or something that is either blended or has liquor in it, they tell you it cost extra. But the food was really good. Overall I would come back and I would recommend this to a friend or family. Barcelo has done a great job with the remodeling and everyone was helpful and friendly. If you have any questions I may have not covered, message me and I will be happy to answer.
    Round Indicators
    Mark C Edmond, Oklahoma. 02/22/2017 Páry

    “Good and Getting Better”

    Stayed here a little over a year ago and again in February, 2017. Everything was just a little bit better, from the check-in to the food, to the entertainment. A solid 4-4.5 star place. The beach is small and not the best, but the beautiful jungle compensates for it. XCaret part next door is a must see, especially for families (though you walk a LOT). It is huge and really amazing. The dolphin show and swim with the dolphins looked like a blast. The evening show at XCaret is really great and spectacular. A few tips here and there and you are treated like a king. The waiters and most everyone are super nice and just plain happy folks that make coming here special. You are asked a lot to attend their vacation club thing - not super high pressure sales tactics (we went to one), but I would not do it again. Just say no....The Barceló management is good and the sit down restaurants are improving. They are really keen on getting good reviews, so the push is on for feedback. Best restaurants are the Oriental and Seafood. Next are the Mexican and Italian. The least attractive is the Steakhouse (for me) as Mexican beef is generally poor, but there are other things to eat. Even the worst one was pretty good. The buffets are good, and the seafood is excellent. Drinking coffee over looking the ocean for a sunrise breakfast was the best....No crowds anywhere and always chairs to be had. I could have stayed for a month!
    Round Indicators
    Anna D Barrhead, Alberta, Canada. 02/22/2017 Páry

    “Royal Club”

    We stayed in the Royal Club and the staff, food & rooms were excellent. We gave a 4 start rating as we were not to keen on the beach at this resort, however being in the Royal Club made up for that! the staff in the Royal Club were fun , friendly and very accommodating to any request we had. The view from the restaurant is perfect and it is not crowded. The Royal Club pool area is fantastic and the service at pool side also fantastic. Our only negative of this resort is the made-made beach, it is small & quite cloudy water. However on a calm ocean day there are fish to be seen out towards the entrance. Their is wildlife everywhere which we enjoyed. There is a school of fish that hang out in the bay that love to be fed bananas and bread. The resort is very clean, and lots to see. Very convenient to be beside the Xcaret park as well and only a quick cab ride to Playa-del-Carmen for shopping. Note my ratings are for the Royal Club area. We didn't eat at other locations at the resort.
    Round Indicators
    Ladislav C 10/04/2015

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”

    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.

    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    Round Indicators
    wilson2pac Alloa, Spojené království. 06/04/2014

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”

    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.

    HODNOCENÍ

    Round Indicators

    • únor 22 2017
    • Charlotte, North Carolina
    • Páry

    Dan M

    “Beautiful Resort”


    So I am going to start off by saying that, I read a decent portion of the reviews on here for the hotel and resort before travel on Feb. 18th. I will try to break it down by all the questions I was trying to find while I was researching. Transportation: We scheduled the transportation for a shuttle roundtrip through the hotel. We waited maybe 5 mins from the time we got through customs and were outside. Basically enough time to buy a drink. I did not initially get a confirmation on what time we were getting picked up in the morning to bring us to the airport for our flight. I had to go to guest services and they called the shuttle people and I spoke with them and they confirmed over the phone without a problem. The drive from the airport is about 45 mins, which removes you enough from Cancun and allows you a break from the fast paced world. Rooms: My wife and I went with another couple and we had conjoining rooms. Downside to that is the conjoining rooms only 1 one room gets a King bed, the other room was two doubles (not the end of the world) as they were oversized doubles. Were told that most conjoining rooms are for family where the parents get the King and kids get the other room, which makes sense. You do only get 1 room key for each room. Since we were together the whole time, it wasnt an issue and we never asked for a 2nd key either. Air conditioning was super cold when I wanted to turn the room to cold. Mini fridge was restocked daily with water, soda and beer. Food: They had a very decent selection of food at resort. The downside I would have to say would be the desert. Cheesecake at the Steak Restaurant, was not good, but the Carrot Cake was. Chocolate cake, at the buffet over the swim up bar pool was not good either. The Seafood Restaurant had a nice selection as well. The Fish Tacos as an appetizer could of been a dinner. They were very good. We were told the wait would be 1hr, no problem, we are on vacation with no kids so we can wait. Maybe waited 20 mins tops. The Steak Restaurant had some of the most tender steak I have tried. I did not get the filet, I went with the Strip, super tender, the Ribeye was super tender and the Filet my wife said was cooked perfectly. The breakfast at the Water was really good. They had a very large selection to choose from. Service was excellent. Pacos Tacos was very good and decent sized portions. The Pizza Place was good as well. We did not get to all of the specialty restaurants as we had gone offsite sometimes and preferred to go to the buffets as well. Service was great at all the places we ate at and we had no issues with getting seated at the two specialty restaurant we did go to. The dress code needs to be enforced more on the women. For Men: Long pants and closed toe shoes. They dont care if its jeans or slacks. I am in a nice polo and khakis and a woman looked like she just finished going for a run. Baseball hat, tank top and shorts, not sure how that is acceptable and a person in a polo and shorts is not. Smell from Ocean: Never smelled anything. I did see the grounds being cleaned daily and in the morning they were cleaning the pools and Cove. Timeshare People: We did see people on a timeshare tour and they are wearing brown on brown and are sitting as you walk into your building. They are very helpful and will provide you with directions and whatever else you need. When we were walking up to our room they said to make sure to stop down and get our welcome gift. As we were walking to dinner we were asked if we got our welcome gift yet and we said yes, someone just brought a bottle of tequila and plate of fruit to our room. They said that was not the welcome gift and then said to sit down and he would get it for us. At that point we figured out it was the timeshare presentation, and straight out ask. I said just be honest, is this the timeshare presentation/tour and he said Yes. I told him to be 100% honest, we are not going to be buying a timeshare, I understand you have a job to do, but we wont be buying and he understood. They said if anyone that looks dressed like me, just tell them you spoke with me and they wont bother you. Pools: They had a lot of pools. We stayed by the swim up pool bar as it was relatively close to our room (Building 20). We never ordered a drink from the wait staff as it was just as easy to get one yourself than wait for it. The Adult Only pool, is strictly enforced and have people by the entrance turning people away if they had kids. The temperature in the pools was not bad, it was more refreshing than anything. Disco: Actually really good. I was surprised on how great of a selection of music was played. Dance floor was packed nightly. The DJ could read the crowed and may have started a song and if he noticed everyone leaving, he would change it to something else. Sports Bar: They have alot of TVs and 1 pool table. If they had Darts and maybe a Foosball Table, that would give alot more people something to do while the pool table is occupied. Drinks: They have top shelf, no extra charge. Just ask for by name or they will give you well liquor, which will be done at any bar anywhere throughout the world. Construction: There is no construction that is going on. The only construction, which I would not even call it construction, would be just the normal maintenance to buildings and the grounds. Bugs: We did not have an issue with bugs. We saw some fruit flies but that was about it. Xcaret Park: I know this is technically not part of the hotel, but it was another thing that I was curious about. It was really nice. We only went for one day and wouldnt really need another day. The lazy river was really nice, it was long though, took about 30mins and brings you to the other side of the park from where your belongings are, so you have to walk back to the entrance to get to your locker. They have shows going constantly and the night show was great. The beginning was by far the best part of the show, I am not sure what it is called, but its like combination of lacrosse and field hockey in the dark while the ball is on fire. It was crazy, and the game they play where they hit the ball with their hip was impressive. That has to be so much fun and so hard at the same time. You can go back and forth to the hotel without an issue. They do offer a boat ride from the hotel to the park, but you can walk just as fast. They have an exit from the park that goes underground to the back of the hotel which brings you out by the cove and the access to the water. The food at the buffet was so good. They offer drinks for free but when you want a fancy mixed drink or something that is either blended or has liquor in it, they tell you it cost extra. But the food was really good. Overall I would come back and I would recommend this to a friend or family. Barcelo has done a great job with the remodeling and everyone was helpful and friendly. If you have any questions I may have not covered, message me and I will be happy to answer.


    HODNOCENÍ

    Round Indicators

    • únor 22 2017
    • Edmond, Oklahoma
    • Páry

    Mark C

    “Good and Getting Better”


    Stayed here a little over a year ago and again in February, 2017. Everything was just a little bit better, from the check-in to the food, to the entertainment. A solid 4-4.5 star place. The beach is small and not the best, but the beautiful jungle compensates for it. XCaret part next door is a must see, especially for families (though you walk a LOT). It is huge and really amazing. The dolphin show and swim with the dolphins looked like a blast. The evening show at XCaret is really great and spectacular. A few tips here and there and you are treated like a king. The waiters and most everyone are super nice and just plain happy folks that make coming here special. You are asked a lot to attend their vacation club thing - not super high pressure sales tactics (we went to one), but I would not do it again. Just say no....The Barceló management is good and the sit down restaurants are improving. They are really keen on getting good reviews, so the push is on for feedback. Best restaurants are the Oriental and Seafood. Next are the Mexican and Italian. The least attractive is the Steakhouse (for me) as Mexican beef is generally poor, but there are other things to eat. Even the worst one was pretty good. The buffets are good, and the seafood is excellent. Drinking coffee over looking the ocean for a sunrise breakfast was the best....No crowds anywhere and always chairs to be had. I could have stayed for a month!


    HODNOCENÍ

    Round Indicators

    • únor 22 2017
    • Barrhead, Alberta, Canada
    • Páry

    Anna D

    “Royal Club”


    We stayed in the Royal Club and the staff, food & rooms were excellent. We gave a 4 start rating as we were not to keen on the beach at this resort, however being in the Royal Club made up for that! the staff in the Royal Club were fun , friendly and very accommodating to any request we had. The view from the restaurant is perfect and it is not crowded. The Royal Club pool area is fantastic and the service at pool side also fantastic. Our only negative of this resort is the made-made beach, it is small & quite cloudy water. However on a calm ocean day there are fish to be seen out towards the entrance. Their is wildlife everywhere which we enjoyed. There is a school of fish that hang out in the bay that love to be fed bananas and bread. The resort is very clean, and lots to see. Very convenient to be beside the Xcaret park as well and only a quick cab ride to Playa-del-Carmen for shopping. Note my ratings are for the Royal Club area. We didn't eat at other locations at the resort.


    HODNOCENÍ

    Round Indicators

    • říjen 4 2015

    Ladislav C

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”


    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.


    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    HODNOCENÍ

    Round Indicators

    • červen 4 2014
    • Alloa, Spojené království

    wilson2pac

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”


    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.


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