Offer exclusive to bookings made through Barcelo.com

Get a free room upgrade, free Wi-Fi, room service, access to a private lounge and much more when you book our Royal Level* categories through Barcelo.com

*Valid for stays from 1 February to 31 December, 2017. Bookings made during the month of February. Restrictions apply. Cannot be combined with other promotions. Blackout and restricted room capacity may apply. Promotion valid for Royal Level Luxury rooms and Royal Level Junior Suites.

Hotel Beach Views  Occidental Grand Xcaret Resort

Resort Credit
Up to US$500 per room and stay in Resort Credit discount vouchers.*
* The Resort Credit discounts cannot be combined with other discounts, offers or promotions. Additional restrictions may apply. Valid until 31/12/2017.

Unlimited Xcaret Xperience
A package designed specially so that hotel guests can enjoy unlimited access to the Xcaret Park throughout their stay.

Royal Level: a boutique hotel within the hotel
Guests can enjoy a personalised service, VIP amenities, an exclusive swimming pool and hot tub, solarium with waiter service and much more. 

*Restrictions apply.

Royal Level at Occidental at Xcaret Destination

Texto: 33397 Nejvybranější část tohoto pětihvězdičkového resortu v Cancúnu, který zahrnuje vstup do parku Xcaret a spoustu dalších výhod. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 11233 ratings. 11233 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by Ladislav C on . Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v... Rating: 5
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Places of Interest

63,2 km   Mezinárodní letiště Cancún

5 min. Playa del Carmen

Premios y Reconocimientos Prizes and awards

Názory klientů

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11245 Recenze

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    Round Indicators
    Fierce-Spicy-Chilli Londýn, Spojené království. 02/22/2017 Páry

    “Decent hotel resort with plenty to do”

    My partner and I spent a week in the Occidental at Xcaret with unlimited use of the Xcaret Park, which is next to the hotel. The following is my summary (in no particular order) of the positives and negatives of the hotel resort. Positives: * Every member of the staff we have encountered was friendly, efficient and very helpful (and not doing it for the tips), they seemed genuinely happy in doing their jobs - this is by far the singularly most positive thing. * The quality, variety, and freshness of food and beverages in the buffet restaurant was exceptionally good. * Plenty of wildlife and plantation to be enjoyed within the hotel resort. * Guest room (we had a junior suite) was kept immaculate, the tea/coffee and mini bar were stocked up daily. * Plenty of sunbeds and towels. * Short taxi ride (160 pesos) into 5th Avenue, Playa de Carman where there are plenty of shops, restaurants and bars - good to visit for a change of scene. * Xcaret Park really close to the hotel and has plenty to offer, from dolphin encounter, snorkelling, underground river to the nightly show - particularly enjoyed the underground river, a great experience. * The whole resort is kept immaculate and very clean. * There were nightly entertainment at the theatre, the courtyard around the theatre was a nice place to enjoy a drink or to browse the stalls selling local crafts. Negatives: * The specialty restaurants were not of the standards expected. The sushi from the Asian restaurant was very bland, the whole grilled fish served up in the Seafood restaurant was not gutted (I have never been served a whole fish that has not been gutted) and was seriously overcooked as it was really tough, the lasagna in the Italian restaurant was over seasoned and was layered with tomato sauce instead of Béchamel sauce, the tiramisu was hard instead of soft. * Wifi - this was/is a bone of contention with many guests. you get one hour of free wifi per device per day in the lobby area. However, if you are a member of the Barcelo group (free to join) then wifi was meant to be complimentary. We showed them our Barcelo membership on check-in and was told that we didn't quality for complimentary wifi as we didn't book through Barcelo (we were not told this at the time of joining Barcelo). We then discussed this at Guest Services and the lady there was very supportive and undersatnding. She filed a report that evening and asked us to return in the morning. When we returned the next morning we were offered complimentary wifi for one device for the duration of our stay. I cannot emphasis enough on how helpful Guest Services was on this matter. * There were no sun umbrella around the main pool, however, sun umbrellas were available around the smaller pool in the "quiet" area. * The staff were keen to promote the "Royal" section of the resort, as such they would try and get you to sit through a 90 minute presentation in order to receive your free gift (this was meant to be given to every guest anyway), we were offered this opportunity several occasions, including on our day of departure and we have turned it down on each occasion. * The man-made beach was a bit disappointing (we visited a different resort in Riviera Maya 2 years ago and stayed on a beautiful stretch of natural beach). * It is a very big resort so plenty of walking/strolling so this needs to be bear in mind for people that's less mobile.
    Round Indicators
    55debM2015 Comber, Kanada. 02/21/2017 S rodinou

    “Beautiful property and great food!”

    We enjoyed our week at the Occidental very much! It is a beautiful property and we loved having the monkeys around swinging from the trees. We see everyone working so hard keeping the grounds clean and kept up and all with a smile and a greeting. The food was great! We really have nothing bad to say about the buffet or the 'a la carts'. No reservations were needed to any of the restaurants and they took you on first come first serve basis. We never waited for a table exempt at the Italian but it was only 15 mins. We also ate around 6-630 while it seemed most ate later so the wait was longer. It was nice not to need a reservation. The buffet food was very good and yes some food was cold but it is a buffet feeding many people. The food options were never empty and always lots to chose from. The wait staff was very friendly and polite always working so hard! You will not go hungry! One thing we were disappointed in was that you had to buy your special coffee at the coffee bar. It did not come with the all inclusive offerings. I did buy a frappacino one night while sitting in the lobby. You can get cuppacino and coffee in the buffet or restaurants just not in the lobby. As for the pools, they were wonderful! Always a chair to be found in one area or another. The beach area had plenty of chairs also but a little harder to find a chair in the shade unless you go early. There is an adult area further down at the water where there is a salt water pool surrounded by rock, being filled with the ocean waves which was a fun place to sit. If you like to snorkel the beach area is full of fish to see which the kids loved as well as us! If this resort had a better stretch of beach other than this inlet we would definitely give this hotel a 5* I did miss the option of a long stretch of beach to walk on ,but this inlet was nice too. The atmosphere and animals and friendly staff make up for what we missed. The proximity to Playa Del Carmen was excellent! Far enough from town and close enough for a taxi ride. (160 peso) We did not make to to the Xcaret park next door but this hotel has easy access to the park and that is a plus! Overall, this was a wonderful trip and we would stay at this resort again but in a different area of the property. We even thought about coming next year with all the family, including grandchildren!

    OccidentalatXcaret, Social Media Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We would like to clarify that in our web site and brochures we do not sell the hotel as a beach resort. We specify we are focus on the jungle, the Xcaret Park and we that we have a handmade beach. The beach at our hotel, it has been constructed with the purpose of offering our guests a safe environment to swim and enjoy the underwater landscape that is natural to the area. Many families enjoy the beach as it is free from strong currents and large waves. I’m sorry that our beach did not fulfill your expectations. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    Round Indicators
    ParadiseGuys Brantford, Kanada. 02/21/2017 Krátké dovolené s přáteli

    “Very nice resort”

    We have been to a few of the resorts in this area and found this hotel to be beautifully laid out with great walking paths through out. Food is exactly what a 4.5 star should have. Best thing about the ala cartes is that you do not have to make reservations, just go to the restaurant. I was disappointed that the coffee bar in the bottom lobby was not included in the "AI" price. (first time that has ever happened) I would definitely recommend this resort, as long as you are pool people. If a beach is important to you this is not the best resort to go to. There is some snorkeling to the right of the natural pool, but is a little difficult getting in and out. Also be cautious of going too far from the shoreline, as the current is strong. Overall the holiday was very enjoyable with friendly staff and good service.

    OccidentalatXcaret, Social Media Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    Round Indicators
    Ladislav C 10/04/2015

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”

    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.

    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    Round Indicators
    wilson2pac Alloa, Spojené království. 06/04/2014

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”

    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.

    HODNOCENÍ

    Round Indicators

    • únor 22 2017
    • Londýn, Spojené království
    • Páry

    Fierce-Spicy-Chilli

    “Decent hotel resort with plenty to do”


    My partner and I spent a week in the Occidental at Xcaret with unlimited use of the Xcaret Park, which is next to the hotel. The following is my summary (in no particular order) of the positives and negatives of the hotel resort. Positives: * Every member of the staff we have encountered was friendly, efficient and very helpful (and not doing it for the tips), they seemed genuinely happy in doing their jobs - this is by far the singularly most positive thing. * The quality, variety, and freshness of food and beverages in the buffet restaurant was exceptionally good. * Plenty of wildlife and plantation to be enjoyed within the hotel resort. * Guest room (we had a junior suite) was kept immaculate, the tea/coffee and mini bar were stocked up daily. * Plenty of sunbeds and towels. * Short taxi ride (160 pesos) into 5th Avenue, Playa de Carman where there are plenty of shops, restaurants and bars - good to visit for a change of scene. * Xcaret Park really close to the hotel and has plenty to offer, from dolphin encounter, snorkelling, underground river to the nightly show - particularly enjoyed the underground river, a great experience. * The whole resort is kept immaculate and very clean. * There were nightly entertainment at the theatre, the courtyard around the theatre was a nice place to enjoy a drink or to browse the stalls selling local crafts. Negatives: * The specialty restaurants were not of the standards expected. The sushi from the Asian restaurant was very bland, the whole grilled fish served up in the Seafood restaurant was not gutted (I have never been served a whole fish that has not been gutted) and was seriously overcooked as it was really tough, the lasagna in the Italian restaurant was over seasoned and was layered with tomato sauce instead of Béchamel sauce, the tiramisu was hard instead of soft. * Wifi - this was/is a bone of contention with many guests. you get one hour of free wifi per device per day in the lobby area. However, if you are a member of the Barcelo group (free to join) then wifi was meant to be complimentary. We showed them our Barcelo membership on check-in and was told that we didn't quality for complimentary wifi as we didn't book through Barcelo (we were not told this at the time of joining Barcelo). We then discussed this at Guest Services and the lady there was very supportive and undersatnding. She filed a report that evening and asked us to return in the morning. When we returned the next morning we were offered complimentary wifi for one device for the duration of our stay. I cannot emphasis enough on how helpful Guest Services was on this matter. * There were no sun umbrella around the main pool, however, sun umbrellas were available around the smaller pool in the "quiet" area. * The staff were keen to promote the "Royal" section of the resort, as such they would try and get you to sit through a 90 minute presentation in order to receive your free gift (this was meant to be given to every guest anyway), we were offered this opportunity several occasions, including on our day of departure and we have turned it down on each occasion. * The man-made beach was a bit disappointing (we visited a different resort in Riviera Maya 2 years ago and stayed on a beautiful stretch of natural beach). * It is a very big resort so plenty of walking/strolling so this needs to be bear in mind for people that's less mobile.


    HODNOCENÍ

    Round Indicators

    • únor 21 2017
    • Comber, Kanada
    • S rodinou

    55debM2015

    “Beautiful property and great food!”


    We enjoyed our week at the Occidental very much! It is a beautiful property and we loved having the monkeys around swinging from the trees. We see everyone working so hard keeping the grounds clean and kept up and all with a smile and a greeting. The food was great! We really have nothing bad to say about the buffet or the 'a la carts'. No reservations were needed to any of the restaurants and they took you on first come first serve basis. We never waited for a table exempt at the Italian but it was only 15 mins. We also ate around 6-630 while it seemed most ate later so the wait was longer. It was nice not to need a reservation. The buffet food was very good and yes some food was cold but it is a buffet feeding many people. The food options were never empty and always lots to chose from. The wait staff was very friendly and polite always working so hard! You will not go hungry! One thing we were disappointed in was that you had to buy your special coffee at the coffee bar. It did not come with the all inclusive offerings. I did buy a frappacino one night while sitting in the lobby. You can get cuppacino and coffee in the buffet or restaurants just not in the lobby. As for the pools, they were wonderful! Always a chair to be found in one area or another. The beach area had plenty of chairs also but a little harder to find a chair in the shade unless you go early. There is an adult area further down at the water where there is a salt water pool surrounded by rock, being filled with the ocean waves which was a fun place to sit. If you like to snorkel the beach area is full of fish to see which the kids loved as well as us! If this resort had a better stretch of beach other than this inlet we would definitely give this hotel a 5* I did miss the option of a long stretch of beach to walk on ,but this inlet was nice too. The atmosphere and animals and friendly staff make up for what we missed. The proximity to Playa Del Carmen was excellent! Far enough from town and close enough for a taxi ride. (160 peso) We did not make to to the Xcaret park next door but this hotel has easy access to the park and that is a plus! Overall, this was a wonderful trip and we would stay at this resort again but in a different area of the property. We even thought about coming next year with all the family, including grandchildren!


    OccidentalatXcaret, Social Media Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We would like to clarify that in our web site and brochures we do not sell the hotel as a beach resort. We specify we are focus on the jungle, the Xcaret Park and we that we have a handmade beach. The beach at our hotel, it has been constructed with the purpose of offering our guests a safe environment to swim and enjoy the underwater landscape that is natural to the area. Many families enjoy the beach as it is free from strong currents and large waves. I’m sorry that our beach did not fulfill your expectations. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    HODNOCENÍ

    Round Indicators

    • únor 21 2017
    • Brantford, Kanada
    • Krátké dovolené s přáteli

    ParadiseGuys

    “Very nice resort”


    We have been to a few of the resorts in this area and found this hotel to be beautifully laid out with great walking paths through out. Food is exactly what a 4.5 star should have. Best thing about the ala cartes is that you do not have to make reservations, just go to the restaurant. I was disappointed that the coffee bar in the bottom lobby was not included in the "AI" price. (first time that has ever happened) I would definitely recommend this resort, as long as you are pool people. If a beach is important to you this is not the best resort to go to. There is some snorkeling to the right of the natural pool, but is a little difficult getting in and out. Also be cautious of going too far from the shoreline, as the current is strong. Overall the holiday was very enjoyable with friendly staff and good service.


    OccidentalatXcaret, Social Media Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    HODNOCENÍ

    Round Indicators

    • říjen 4 2015

    Ladislav C

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”


    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.


    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    HODNOCENÍ

    Round Indicators

    • červen 4 2014
    • Alloa, Spojené království

    wilson2pac

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”


    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.


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