Barceló Hotel Pool  Asia Gardens Hotel & Thai Spa

Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Texto: 29296 Exkluzivní hotel na Costa Blanca postavený v balijském stylu, který se může pochlubit svěžími zahradami a tropickými bazény. Rotonda del Fuego, Terra Mítica | 03502, Finestrat, Alicante, España
+34 96 681 8400 +34 96 688 9762
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel Texto: 29296 4.5 out of 5 based on 1949 ratings. 1949 user reviews.
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel reviewed by axeandy on . Úžasné místo Byli jsme zde ubytováni od 20. do 23. června a mohu jednoduše říci, že to byl pěkný odpočinkový pobyt. Přijeli jsme pozdě kvůli zpoždění letu z letiště Leeds Bradford a měli jsme zarezervovanou... Rating: 5
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Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Rotonda del Fuego, Terra Mítica   03502, Finestrat, Alicante, España  


Places of Interest

55,2 km Letiště Alicante-Elche

1 km Stanice FGV Terra Mítica

2 km Pláž Cala Finestrat

25 km Hrad Guadalest

Premios y Reconocimientos Prizes and awards

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Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 1965 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spánku

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

64% Complete

1259

Velmi dobré

21% Complete

429

Normální

9% Complete

188

Špatné

2% Complete

51

Velmi špatné

2% Complete

40

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    Round Indicators
    Saltdeancatlovers Saltdean. 06/15/2017 Páry

    “Fake Thai. Too corporate.”

    This could be a fantastic hotel, given the setting and the lovely rooms. However we soon found numerous problems and a lot that was fake.eg Staff were Spanish etc just dressed in Thai costumes, accompanied with a traditional Thai greeting. Hotel location very remote, no buses, expensive taxis and numerous inexplicable rules. We felt like prisoners with little contact with the outside world and no hotel information about meals, menus and availability of facilities. The evening buffet is to be avoided, 96 euros for 2 but virtually the same food as breakfast. Nine restaurants but only 3 open at same time, with same staff and same food. Our major problem was with the emphasis on corporate as these groups take over the hotel, drinking in the bar until 3.00am. The breakfast buffet was then demolished and not replenished. We spoke to Sergio at great length and he did try to help and we are grateful for this but then more problems arose. We wanted to use the indoor spa pool as the Zen pool was full of screaming children and not very relaxing. We were then informed that this would cost us 40 euros for 1 hour, unless we had a Spa treatment, the minimum cost of which is about 100 euros each. Finally we nearly missed our return flight home because of absolute mayhem in reception because of corporate groups, milling around the taxis. We have never before been so pleased when the holiday was over.

    DireccionAsiaGardens, Royal Service v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear guest, First of all, I would like to thank you for the time that you have spent in explaining your experience in Trip Advisor. In reference to your comments I would like to explain that our Hotel, although it is a Thai and Asian Hotel, is located in Spain, that is why most of our staff is Spanish, although we have workers from different parts of the world. The service we offer to our clients is of the highest quality, regardless of the nationality of each one of us. As for our location, Asia Gardens is in a privileged place, with an exceptional climate all year round and 5 minutes drive from Benidorm and Finestrat. Not being a city hotel, we benefit from the tranquility that our customers are looking for when choosing our destination, but being at the same time, close to the city center, shopping center and tourist areas. Our clients, when they want to leave the hotel or go to the city, usually request a taxi that takes about 6 minutes to arrive, the price is around 12 euros, and we are always disposed to help you in what is possible, we apologize for have waited longer than indicated on this occasion, we will apply the appropriate measures so that this does not happen again. In reference to our Buffet Restaurant, I would like to inform that the breakfast is a continental breakfast, with dairy, great variety of fruit, cheeses, pastries, cereals, juices, hot dishes and eggs and pancakes show cooking. In contrast, the Rte. Buffet for dinner consists of a variety of entrees and salads, 11 hot main courses, 6 dishes in show cooking, seafood, 3 types of pasta and rice, plus our dessert island. With half board our costumers have included drinks from the house on the Rte. Udaipur buffet. We have several Restaurants, each different, Rte. Koh Samui (Thai), Rte. In Black (Gourmet), Rte. Buffet and Bar Bonsai that are open for dinner in low season. In high season, we also have Rte. Sushi & Moet, Rte. The island (fish and grilled meats) and Rte. Lombocci (Italian). To eat we always have open the Rte. Palapa (Mediterranean) and Rte. Zen (burgers, salads ..) We are sorry if we have not lived up to your expectations and we will inform our F & B manager about your comments to establish the appropriate measures. Regarding the comment about the pools, I would like to inform you that we have an outdoor swimming pool only for adults and heated throughout the year (Angkor Faces swimming pool), the entrance to the Spa has a cost of € 20 per person, we are sorry if this situation could caused you any inconvenience. We hope that the good memories remain in your memory and we desire that you give us another chance to enjoy a truly wonderful experience at Asia Gardens. Kind regards, Silvia Cortés Royal Service

    Round Indicators
    Colin M england. 06/14/2017 Páry

    “Pure Luxury”

    Visited for 2 nights to celebrate a "special birthday " with my husband. Chocolates were left in our room as a Happy Birthday which were absolutely lovely. Room was spacious and luxurious with a bonus of a Sea View , beautiful bathroom with all amenities you would expect from a 5 Star Hotel. All staff without exception provided excellent service in the bars and restaurants. Koh Samui was my favourite restaurant and In Black also high standard of food / service. I have to comment on Half Board being great value , as although we paid a supplement to eat in the a la carte, the house drinks were all included also so we got fantastic value for money. My only negative for the whole of the hotel we used, was daytime pool bar service which was very slow and often non existent and we had to go and ask ourselves( not expected in this standard of hotel ) Moving out to Spain next year and this will be our new Getaway Hotel for our nights away !! Not cheap by any standards but we will happily return.

    DireccionAsiaGardens, Royal Service v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear costumer, First of all, I would like to thank you the dedicated time to write your opinion in Trip Advisor. This is one of the most important tools we have to know the versions of the stay of our customers, and apply the appropriate corrective measures in order to reach the excellence in our service. It is a pleasure for us to know that our rooms, service, restaurants and facilities met your expectations. Regarding your comments about the pool bar, we will inform to our F&B manager to implement appropriate improvement measures. We hope to welcome you again very soon to enjoy our wonderful atmosphere. Kind regards, Silvia Cortés Royal Service

    Round Indicators
    MojacarMoros 06/13/2017 Krátké dovolené s přáteli

    “Asia comes to Costa Blanca”

    Stunning, peaceful & tranquil setting with gorgeous tropical gardens and interconnecting pools. Heaven in Spain! We particularly enjoyed Ko Samui restaurant. Typical Thai food with a modern fresh twist; particularly the lobster curry & pad Thai.

    DireccionAsiaGardens, Adjunto a Dirección v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear guest, Thanks for posting on Tripadvisor such a positive review regarding your recent stay with us. We are very glad to read that we fully met all your expectations and you found in our property the relaxing atmosphere you were looking for. We are looking forward to welcome you back pretty soon in order to enjoy again our outstanding Thai restaurant. Best regards, Sergio Tamayo Assistant Manager

    Round Indicators
    304paulinet 06/09/2017 Služební cesty

    “Beautiful hotel pity about the food!”

    The hotel buildings are very beautiful and the interconnecting pools are absolutely gorgeous. My interactions with the staff were few, but on the whole they were very pleasant and accommodating. My only gripe was the food was extremely disappointing I'm afraid and I am the least fussy eater on the planet. Every single meal was a let down - the tapas were horrid, greasy and over salted. I had the calamari which was like chewing my flip flop. What you may expect from a budget cafe not a 5* resort. We were here on a conference with work. In summary, if I had to pay my own money I would have been extremely disappointed with the value for money. Upgrading the food is an absolute essential for this hotel.

    DireccionAsiaGardens, Adjunto a Dirección v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear guest, First of all, I would like to thank you the dedicated time to provide us your valious feedback regarding your experience at Asia Gardens. Regarding your suggestion about our F&B service, we are a little bit suprised with your comment since we had plenty of work conferences during these year and all of them congratuled us for the excellent food and service that we provide to all of their customers. However, I would like to thank you again for providing us your feedback which enables us to keep on improving in order to reach the excellence in our service. Looking forward to welcome you back and notice our improvements, Best regards, Sergio Tamayo Adjunto a Dirección

    Round Indicators
    axeandy Kingston-upon-Hull, Spojené království. 06/25/2014

    “Úžasné místo”

    Byli jsme zde ubytováni od 20. do 23. června a mohu jednoduše říci, že to byl pěkný odpočinkový pobyt. Přijeli jsme pozdě kvůli zpoždění letu z letiště Leeds Bradford a měli jsme zarezervovanou dopravu z hotelu. Když došlo ke zpoždění, byla jsem e-mailem v kontaktu s recepcí a informovala jsem je o našem pozdním příletu. Vždy odpověděli a změnili čas vyzvednutí. Byli jsme uvítáni na letišti, kde jsme nastoupili do Lexusu 450 s hybridním pohonem 4x4. Transport trval zhruba 30 minut a měli jsme velmi přátelského řidiče. Po příjezdu jsme se zapsali a dostali horké ručníky a thajské čaje. Měli jsme vynikající luxusní pokoj s výhledem na moře. Pokoje jsou prostorné, s veškerým moderním pohodlím, velmi pohodlnými postelemi, minibarem, TV a dokovací stanicí pro iPod. Měli jsme jen nocleh a snídani. Snídaně byla vynikající a vhodná pro každého. Spousta opalovacích lehátek a klidná thajská hudba, která hrála v okolí. Zahrady jsou úžasné, v noci zde dělají velký hluk žáby. Nejprve jsme si mysleli, že to je nahrávka na CD. Bary jsou pěkné, ale drahé, 2 Coly za 9 eur. Vše se ale nachází na fantastickém místě, takže je příjemné si to užívat. Určitě se vrátíme, tentokrát na delší dobu. Chtěli bychom poděkovat personálu za dobrou práci.

    BarceloAsiaGardens, Gerente v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear and distinguished "axeandy", First of all, I would like to show you how much we appreciate the time you have dedicated us, by writing this review and overall, your kind words which I, for sure, will transmit to our team. As you mention in your comment, we have shown to be flexible, and yours is only an example, as we try hard to adapt to our guests will so that they can notice we work towards covering their expectations. We are so glad you had a very nice stay and, taking your words, we really expect to receive you back here soon. Without any further ado, Yours faithfully, Pablo Canca Deputy Manager

    HODNOCENÍ

    Round Indicators

    • červen 15 2017
    • Saltdean
    • Páry

    Saltdeancatlovers

    “Fake Thai. Too corporate.”


    This could be a fantastic hotel, given the setting and the lovely rooms. However we soon found numerous problems and a lot that was fake.eg Staff were Spanish etc just dressed in Thai costumes, accompanied with a traditional Thai greeting. Hotel location very remote, no buses, expensive taxis and numerous inexplicable rules. We felt like prisoners with little contact with the outside world and no hotel information about meals, menus and availability of facilities. The evening buffet is to be avoided, 96 euros for 2 but virtually the same food as breakfast. Nine restaurants but only 3 open at same time, with same staff and same food. Our major problem was with the emphasis on corporate as these groups take over the hotel, drinking in the bar until 3.00am. The breakfast buffet was then demolished and not replenished. We spoke to Sergio at great length and he did try to help and we are grateful for this but then more problems arose. We wanted to use the indoor spa pool as the Zen pool was full of screaming children and not very relaxing. We were then informed that this would cost us 40 euros for 1 hour, unless we had a Spa treatment, the minimum cost of which is about 100 euros each. Finally we nearly missed our return flight home because of absolute mayhem in reception because of corporate groups, milling around the taxis. We have never before been so pleased when the holiday was over.


    DireccionAsiaGardens, Royal Service v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear guest, First of all, I would like to thank you for the time that you have spent in explaining your experience in Trip Advisor. In reference to your comments I would like to explain that our Hotel, although it is a Thai and Asian Hotel, is located in Spain, that is why most of our staff is Spanish, although we have workers from different parts of the world. The service we offer to our clients is of the highest quality, regardless of the nationality of each one of us. As for our location, Asia Gardens is in a privileged place, with an exceptional climate all year round and 5 minutes drive from Benidorm and Finestrat. Not being a city hotel, we benefit from the tranquility that our customers are looking for when choosing our destination, but being at the same time, close to the city center, shopping center and tourist areas. Our clients, when they want to leave the hotel or go to the city, usually request a taxi that takes about 6 minutes to arrive, the price is around 12 euros, and we are always disposed to help you in what is possible, we apologize for have waited longer than indicated on this occasion, we will apply the appropriate measures so that this does not happen again. In reference to our Buffet Restaurant, I would like to inform that the breakfast is a continental breakfast, with dairy, great variety of fruit, cheeses, pastries, cereals, juices, hot dishes and eggs and pancakes show cooking. In contrast, the Rte. Buffet for dinner consists of a variety of entrees and salads, 11 hot main courses, 6 dishes in show cooking, seafood, 3 types of pasta and rice, plus our dessert island. With half board our costumers have included drinks from the house on the Rte. Udaipur buffet. We have several Restaurants, each different, Rte. Koh Samui (Thai), Rte. In Black (Gourmet), Rte. Buffet and Bar Bonsai that are open for dinner in low season. In high season, we also have Rte. Sushi & Moet, Rte. The island (fish and grilled meats) and Rte. Lombocci (Italian). To eat we always have open the Rte. Palapa (Mediterranean) and Rte. Zen (burgers, salads ..) We are sorry if we have not lived up to your expectations and we will inform our F & B manager about your comments to establish the appropriate measures. Regarding the comment about the pools, I would like to inform you that we have an outdoor swimming pool only for adults and heated throughout the year (Angkor Faces swimming pool), the entrance to the Spa has a cost of € 20 per person, we are sorry if this situation could caused you any inconvenience. We hope that the good memories remain in your memory and we desire that you give us another chance to enjoy a truly wonderful experience at Asia Gardens. Kind regards, Silvia Cortés Royal Service

    HODNOCENÍ

    Round Indicators

    • červen 14 2017
    • england
    • Páry

    Colin M

    “Pure Luxury”


    Visited for 2 nights to celebrate a "special birthday " with my husband. Chocolates were left in our room as a Happy Birthday which were absolutely lovely. Room was spacious and luxurious with a bonus of a Sea View , beautiful bathroom with all amenities you would expect from a 5 Star Hotel. All staff without exception provided excellent service in the bars and restaurants. Koh Samui was my favourite restaurant and In Black also high standard of food / service. I have to comment on Half Board being great value , as although we paid a supplement to eat in the a la carte, the house drinks were all included also so we got fantastic value for money. My only negative for the whole of the hotel we used, was daytime pool bar service which was very slow and often non existent and we had to go and ask ourselves( not expected in this standard of hotel ) Moving out to Spain next year and this will be our new Getaway Hotel for our nights away !! Not cheap by any standards but we will happily return.


    DireccionAsiaGardens, Royal Service v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear costumer, First of all, I would like to thank you the dedicated time to write your opinion in Trip Advisor. This is one of the most important tools we have to know the versions of the stay of our customers, and apply the appropriate corrective measures in order to reach the excellence in our service. It is a pleasure for us to know that our rooms, service, restaurants and facilities met your expectations. Regarding your comments about the pool bar, we will inform to our F&B manager to implement appropriate improvement measures. We hope to welcome you again very soon to enjoy our wonderful atmosphere. Kind regards, Silvia Cortés Royal Service

    HODNOCENÍ

    Round Indicators

    • červen 13 2017
    • Krátké dovolené s přáteli

    MojacarMoros

    “Asia comes to Costa Blanca”


    Stunning, peaceful & tranquil setting with gorgeous tropical gardens and interconnecting pools. Heaven in Spain! We particularly enjoyed Ko Samui restaurant. Typical Thai food with a modern fresh twist; particularly the lobster curry & pad Thai.


    DireccionAsiaGardens, Adjunto a Dirección v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear guest, Thanks for posting on Tripadvisor such a positive review regarding your recent stay with us. We are very glad to read that we fully met all your expectations and you found in our property the relaxing atmosphere you were looking for. We are looking forward to welcome you back pretty soon in order to enjoy again our outstanding Thai restaurant. Best regards, Sergio Tamayo Assistant Manager

    HODNOCENÍ

    Round Indicators

    • červen 9 2017
    • Služební cesty

    304paulinet

    “Beautiful hotel pity about the food!”


    The hotel buildings are very beautiful and the interconnecting pools are absolutely gorgeous. My interactions with the staff were few, but on the whole they were very pleasant and accommodating. My only gripe was the food was extremely disappointing I'm afraid and I am the least fussy eater on the planet. Every single meal was a let down - the tapas were horrid, greasy and over salted. I had the calamari which was like chewing my flip flop. What you may expect from a budget cafe not a 5* resort. We were here on a conference with work. In summary, if I had to pay my own money I would have been extremely disappointed with the value for money. Upgrading the food is an absolute essential for this hotel.


    DireccionAsiaGardens, Adjunto a Dirección v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear guest, First of all, I would like to thank you the dedicated time to provide us your valious feedback regarding your experience at Asia Gardens. Regarding your suggestion about our F&B service, we are a little bit suprised with your comment since we had plenty of work conferences during these year and all of them congratuled us for the excellent food and service that we provide to all of their customers. However, I would like to thank you again for providing us your feedback which enables us to keep on improving in order to reach the excellence in our service. Looking forward to welcome you back and notice our improvements, Best regards, Sergio Tamayo Adjunto a Dirección

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Kingston-upon-Hull, Spojené království

    axeandy

    “Úžasné místo”


    Byli jsme zde ubytováni od 20. do 23. června a mohu jednoduše říci, že to byl pěkný odpočinkový pobyt. Přijeli jsme pozdě kvůli zpoždění letu z letiště Leeds Bradford a měli jsme zarezervovanou dopravu z hotelu. Když došlo ke zpoždění, byla jsem e-mailem v kontaktu s recepcí a informovala jsem je o našem pozdním příletu. Vždy odpověděli a změnili čas vyzvednutí. Byli jsme uvítáni na letišti, kde jsme nastoupili do Lexusu 450 s hybridním pohonem 4x4. Transport trval zhruba 30 minut a měli jsme velmi přátelského řidiče. Po příjezdu jsme se zapsali a dostali horké ručníky a thajské čaje. Měli jsme vynikající luxusní pokoj s výhledem na moře. Pokoje jsou prostorné, s veškerým moderním pohodlím, velmi pohodlnými postelemi, minibarem, TV a dokovací stanicí pro iPod. Měli jsme jen nocleh a snídani. Snídaně byla vynikající a vhodná pro každého. Spousta opalovacích lehátek a klidná thajská hudba, která hrála v okolí. Zahrady jsou úžasné, v noci zde dělají velký hluk žáby. Nejprve jsme si mysleli, že to je nahrávka na CD. Bary jsou pěkné, ale drahé, 2 Coly za 9 eur. Vše se ale nachází na fantastickém místě, takže je příjemné si to užívat. Určitě se vrátíme, tentokrát na delší dobu. Chtěli bychom poděkovat personálu za dobrou práci.


    BarceloAsiaGardens, Gerente v zařízení Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear and distinguished "axeandy", First of all, I would like to show you how much we appreciate the time you have dedicated us, by writing this review and overall, your kind words which I, for sure, will transmit to our team. As you mention in your comment, we have shown to be flexible, and yours is only an example, as we try hard to adapt to our guests will so that they can notice we work towards covering their expectations. We are so glad you had a very nice stay and, taking your words, we really expect to receive you back here soon. Without any further ado, Yours faithfully, Pablo Canca Deputy Manager

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