Barceló Sevilla Renacimiento Hotel Interiors

Barceló Sevilla Renacimiento

Texto: 41652 Městský avantgardní hotel na břehu řeky Guadalquivir s moderním kongresovým centrem pro 1 300 osob. Isla de la Cartuja | 41092 Sevilla
+34 95 446 22 22 +34 95 4460428
Barceló Sevilla Renacimiento Texto: 41652 4 out of 5 based on 2470 ratings. 2470 user reviews.
Barceló Sevilla Renacimiento reviewed by Albrecht T on . Definitely not a place for families! I recently spent two nights at this "premium" hotel with my wife and three children. We got there around 6 PM when it was still nicely hot outside, only to learn that the really nice pool was closing... Rating: 2
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Barceló Sevilla Renacimiento

Isla de la Cartuja   41092 Sevilla  


Places of Interest

12,2 km Letiště Sevilla

500 m Zábavní park Isla Mágica

4 km Kongresový a výstavní palác (FIBES)

1,5 km Olympijský stadion La Cartuja

Premios y Reconocimientos Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Barceló Sevilla Renacimiento

4.0/5 Round Indicators
| 2518 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spánku

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

48% Complete

1214

Velmi dobré

35% Complete

888

Normální

11% Complete

280

Špatné

3% Complete

83

Velmi špatné

2% Complete

53

Filtrovat podle

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    Round Indicators
    moussad882 Pau, Francie. 08/13/2017 S rodinou

    “Great Stay at Barcello Sevilla”

    Nice rooms and food. Good swiming pool. Close to Sevilla Center Great entertaiment team for children: Ester and the team make the difference Nice location : close to 'pirates Park' where we have spent a very good moment with the familly! Also good advices from the consierge
    Round Indicators
    Bruno V 08/11/2017 S rodinou

    “Poor customer support”

    In July I spent 3 days in this hotel with my 2 Kids as the intention was to be close to park Isla Magica. The accommodation was acceptable but not 5 stars, we liked the breakfast. The main issue was: We left the hotel and forgot a bag of shoes inside the room. I already sent several emails and the reply to these emails takes desperately too long... My first email was from July 12th and their reply was on July 25th. Almost 2 weeks after! Eventually, they confirmed they found the bag of shoes and kindly informed that they would send the shoes at no cost. Today is August 11th no, shoes, no reply to my emails... very disappointing customer support for a 5 stars hotel.

    BarceloRenacimiento, General Manager v zařízení Barcelo Sevilla Renacimiento, odpověděl na tuto recenzi.
     Dear Bruno, Thank you so much for choosing our hotel during your stay in Sevilla. I apologize for the inconveniences caused due to the delay in answering your email, but I am glad that you already received the shoes a few days ago. Your comments have been shared with the department involved, and further actions have been taken to avoid similar situations in a future. Thank you again for choosing us and I hope you will give us a second chance in a future to change your perception about the hotel. Kind regards, Miguel Estevez General Manager

    Round Indicators
    SandiandRobin Essex, Spojené království. 08/08/2017 S rodinou

    “Barcelo Seville”

    The hotel was great. Food for breakfast was excellent. A vast choice of foods and plenty for children too. The city cost about 7 euros to go to by taxi. Ideal for Isla Magica. Overall I would recommend.

    BarceloRenacimiento, General Manager v zařízení Barcelo Sevilla Renacimiento, odpověděl na tuto recenzi.
     Dear guests, Firstly I would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel. I’ m happy to read that we were able to match your holiday expectations. It is fantastic that you enjoyed your time in Isla Mágica, which is next to our hotel, that’s the reason why we have a special entertainment program based on the thematic of the park for our little guests. I also greatly appreciate your comments about the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you so much about your recommendation and I hope to see you soon in our hotel. Miguel Estévez General Manager.

    Round Indicators
    Rolando J 08/07/2017 S rodinou

    “Middle of nothing ”

    I did not felt like I was welcome at my arrival yesterday evening, totally not client friendly folks, one of the first things the reception made me clear on is that I have nothing to wish for as I booked via booking.com, so should be happy I can stay here. Smell in room is smoky and old, deluxe room which the sell for families of 4 is small and I we have a beautiful view on the building machine roof 🙁. Yesterday evening before we went to bed we had dinner at the BBQ restaurant at the hotel, the waiter spill red sangria on my wife's bag. No sorry or what so ever just a huge mark on the bag now. Horrible, and I am used to great hotel stays as I travel quite a bit for work 😉

    BarceloRenacimiento, General Manager v zařízení Barcelo Sevilla Renacimiento, odpověděl na tuto recenzi.
     Dear Rolando, Although we sincerely regret reading that your stay at our Barceló Sevilla Renacimiento fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We lament hearing that the service provided at reception fell short of your expectations as the entire team make their effort to maintain the highest standards of service for our guests. Regarding the size of the rooms we regret your disappointment, however, we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming situations, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. Please be assured your comments regarding the service you received in our BBQ restaurant has been discussed with our Maître so as to prevent these kinds of situations to reoccur in the future and we sincerely apologize about this. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Miguel Estévez General Manager

    Round Indicators
    Albrecht T 08/03/2017 S rodinou

    “Definitely not a place for families!”

    I recently spent two nights at this "premium" hotel with my wife and three children. We got there around 6 PM when it was still nicely hot outside, only to learn that the really nice pool was closing at 8 PM, still plain daylight in summer. To make things worse, it only opens at 11 AM, and the pool restaurant closes at 6 PM. Very unusually for Spain, the staff was unfriendly and inflexible to provide the high-end service we as any other family expect while staying at a 5-star hotel.

    BarceloRenacimiento, General Manager v zařízení Barcelo Sevilla Renacimiento, odpověděl na tuto recenzi.
     Dear guest, First, I would like to thank you for taking the time to share your feedback with us. Is it through our guests’ opinions that we have the opportunity to improve and provide a better service. I would like to apologize, if this time, we could not reach your expectations. Our guests’ satisfaction is our priority and I am sorry to learn that there were different misunderstandings in regards to the opening and closing time of our swing pool and leisure areas. I would like to inform you that our pool during summer time opens at 11am and closes at 21pm. We now have inaugurated a second pool with the same opening and closing hours. In addition, our pool bar opens at 12 midday and closes at 21pm (food service however is only available from 13pm to 18 pm). We only provide light lunches and snacks at the pool bar. Nevertheless, we have open for dinner service an interior bar, a grill restaurant and offer 24hours room service. I am sorry if we could not reach your expectations for dinner having three different options to enjoy dinner with us. I am also concerned to read about our flexibility and friendliness. I would have loved to have the opportunity to know about your experience while you were still at the hotel so I could have done something to satisfy your needs. Please, do not hesitate to contact me or any of the head of departments for any inconvenience you may have during your next visit to the hotel. I hope to have the opportunity to welcome you back in the near future and have the chance to exceed your expectations and create memorable moments for you and your family. Best Regards, Miguel Estévez Director

    HODNOCENÍ

    Round Indicators

    • srpen 13 2017
    • Pau, Francie
    • S rodinou

    moussad882

    “Great Stay at Barcello Sevilla”


    Nice rooms and food. Good swiming pool. Close to Sevilla Center Great entertaiment team for children: Ester and the team make the difference Nice location : close to 'pirates Park' where we have spent a very good moment with the familly! Also good advices from the consierge


    HODNOCENÍ

    Round Indicators

    • srpen 11 2017
    • S rodinou

    Bruno V

    “Poor customer support”


    In July I spent 3 days in this hotel with my 2 Kids as the intention was to be close to park Isla Magica. The accommodation was acceptable but not 5 stars, we liked the breakfast. The main issue was: We left the hotel and forgot a bag of shoes inside the room. I already sent several emails and the reply to these emails takes desperately too long... My first email was from July 12th and their reply was on July 25th. Almost 2 weeks after! Eventually, they confirmed they found the bag of shoes and kindly informed that they would send the shoes at no cost. Today is August 11th no, shoes, no reply to my emails... very disappointing customer support for a 5 stars hotel.


    BarceloRenacimiento, General Manager v zařízení Barcelo Sevilla Renacimiento, odpověděl na tuto recenzi.
    Dear Bruno, Thank you so much for choosing our hotel during your stay in Sevilla. I apologize for the inconveniences caused due to the delay in answering your email, but I am glad that you already received the shoes a few days ago. Your comments have been shared with the department involved, and further actions have been taken to avoid similar situations in a future. Thank you again for choosing us and I hope you will give us a second chance in a future to change your perception about the hotel. Kind regards, Miguel Estevez General Manager

    HODNOCENÍ

    Round Indicators

    • srpen 8 2017
    • Essex, Spojené království
    • S rodinou

    SandiandRobin

    “Barcelo Seville”


    The hotel was great. Food for breakfast was excellent. A vast choice of foods and plenty for children too. The city cost about 7 euros to go to by taxi. Ideal for Isla Magica. Overall I would recommend.


    BarceloRenacimiento, General Manager v zařízení Barcelo Sevilla Renacimiento, odpověděl na tuto recenzi.
    Dear guests, Firstly I would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel. I’ m happy to read that we were able to match your holiday expectations. It is fantastic that you enjoyed your time in Isla Mágica, which is next to our hotel, that’s the reason why we have a special entertainment program based on the thematic of the park for our little guests. I also greatly appreciate your comments about the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you so much about your recommendation and I hope to see you soon in our hotel. Miguel Estévez General Manager.

    HODNOCENÍ

    Round Indicators

    • srpen 7 2017
    • S rodinou

    Rolando J

    “Middle of nothing ”


    I did not felt like I was welcome at my arrival yesterday evening, totally not client friendly folks, one of the first things the reception made me clear on is that I have nothing to wish for as I booked via booking.com, so should be happy I can stay here. Smell in room is smoky and old, deluxe room which the sell for families of 4 is small and I we have a beautiful view on the building machine roof 🙁. Yesterday evening before we went to bed we had dinner at the BBQ restaurant at the hotel, the waiter spill red sangria on my wife's bag. No sorry or what so ever just a huge mark on the bag now. Horrible, and I am used to great hotel stays as I travel quite a bit for work 😉


    BarceloRenacimiento, General Manager v zařízení Barcelo Sevilla Renacimiento, odpověděl na tuto recenzi.
    Dear Rolando, Although we sincerely regret reading that your stay at our Barceló Sevilla Renacimiento fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We lament hearing that the service provided at reception fell short of your expectations as the entire team make their effort to maintain the highest standards of service for our guests. Regarding the size of the rooms we regret your disappointment, however, we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming situations, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. Please be assured your comments regarding the service you received in our BBQ restaurant has been discussed with our Maître so as to prevent these kinds of situations to reoccur in the future and we sincerely apologize about this. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Miguel Estévez General Manager

    HODNOCENÍ

    Round Indicators

    • srpen 3 2017
    • S rodinou

    Albrecht T

    “Definitely not a place for families!”


    I recently spent two nights at this "premium" hotel with my wife and three children. We got there around 6 PM when it was still nicely hot outside, only to learn that the really nice pool was closing at 8 PM, still plain daylight in summer. To make things worse, it only opens at 11 AM, and the pool restaurant closes at 6 PM. Very unusually for Spain, the staff was unfriendly and inflexible to provide the high-end service we as any other family expect while staying at a 5-star hotel.


    BarceloRenacimiento, General Manager v zařízení Barcelo Sevilla Renacimiento, odpověděl na tuto recenzi.
    Dear guest, First, I would like to thank you for taking the time to share your feedback with us. Is it through our guests’ opinions that we have the opportunity to improve and provide a better service. I would like to apologize, if this time, we could not reach your expectations. Our guests’ satisfaction is our priority and I am sorry to learn that there were different misunderstandings in regards to the opening and closing time of our swing pool and leisure areas. I would like to inform you that our pool during summer time opens at 11am and closes at 21pm. We now have inaugurated a second pool with the same opening and closing hours. In addition, our pool bar opens at 12 midday and closes at 21pm (food service however is only available from 13pm to 18 pm). We only provide light lunches and snacks at the pool bar. Nevertheless, we have open for dinner service an interior bar, a grill restaurant and offer 24hours room service. I am sorry if we could not reach your expectations for dinner having three different options to enjoy dinner with us. I am also concerned to read about our flexibility and friendliness. I would have loved to have the opportunity to know about your experience while you were still at the hotel so I could have done something to satisfy your needs. Please, do not hesitate to contact me or any of the head of departments for any inconvenience you may have during your next visit to the hotel. I hope to have the opportunity to welcome you back in the near future and have the chance to exceed your expectations and create memorable moments for you and your family. Best Regards, Miguel Estévez Director

    Barceló Sevilla Renacimiento Hotel Views

    A luxurious urban hotel on the banks of the Guadalquivir River

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