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Hotel Beach  Occidental Grand Punta Cana Resort
;
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Mapa a poloha

Avenida España, S/N. Playa El Cortesito   23301 La Altagracia , Punta Cana   República Dominicana  


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24,2 km Mezinárodní letiště Punta Cana

Přímo na pláži Pláž

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Occidental Punta Cana

4.0/5 Round Indicators
| 5812 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

46% Complete

2683

Velmi dobré

25% Complete

1477

Normální

12% Complete

726

Špatné

7% Complete

456

Velmi špatné

8% Complete

472

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    Round Indicators
    Donna W 11/13/2019

    “Great location, terrible staff!”

    This is our 5th time staying at Occidental. Our brother is an "owner" at the hotel so we stay there in the Royal Club at a discounted rate. The room was horrible. We got a room with 2 full size beds when we requested a king and it smelled musty and when we complained they just sent a staff member to spray it. My husband pulled off the vent and it was disgusting. The Royal Club itself was empty but they said they were booked to capacity and couldn't move our room until the next day. The next day we had to move ourselves into a new room where the smell was even worse. After 3 days they finally moved us again. It rained that night and the ceiling dripped all over the bed and got me soaking wet. Management did nothing. The maid never refilled our refrigerator and most days the room wasn't cleaned until dinner time. I complained when I got home and asked to have part of our stay refunded due to switching rooms 3 times in 9 days and their response was that I could come back again at a discounted rate. Why would I go back again when the last 2 times I went it was a horrible experience?! The highlights of the trip are Samuel in the Royal Club restaurant, Luis in the First Club bar and Claudia at the Royal Club beach bar. They are excellent workers and deserve recognition. George in the Royal Club was useless and only catered to the locals. The food was wonderful but generally the staff do things at their own pace and don't care if you are upset about anything. Be advised that the hotel opens to locals on the weekend and it turns into "spring break" at the main pool. The staff cater to the locals and it is very loud.
    Round Indicators
    Inspire46397331359 04/19/2019 Páry

    “Velké očekávání a výsledek průměrný”

    Velké očekávání a průměrný výsledek. Za tolik peněz a 5.hvezdickovy hotel by člověk očekával prvotřídní servis na urovni. Bohužel opak byl pravdou. Bez velkého spropitneho jste se nedočkali ani povšimnutí natož obsluhy. Krásný hotel, který má velmi špatný servis.

    AmbarOPC, Gerente v zařízení Occidental Punta Cana, odpověděl na tuto recenzi.
     Drahý Inspire46397331359,   Děkujeme, že jste si udělali čas a hodnotili své nedávné zkušenosti v Occidental Punta Cana. Je zklamáním vědět, že jsme nebyli schopni poskytnout vám vynikající dovolenou. To znamená, že vždy hledáme způsoby, jak obnovit a obnovit naše instalace a služby, abychom zajistili, že budeme neustále zlepšovat kvalitu našich prázdninových nabídek.   Doufáme, že v budoucnu uvažujete o tom, že nám poskytnete další příležitost k naplnění vašich očekávání. Bylo mi potěšením sloužit vám.     Srdečně, Ámbar Guzmán Assistant Manager Occidental Punta Cana

    Round Indicators
    katerinnnn Praha, Česká republika. 01/30/2019

    “Vánoční, rodiná dovolená”

    skvělá dovolená. V hotelu bylo hodně lidí, což nebylo moc dobrý. Většina zaměstnancu nosila Santovské čepky, na recepci byl vánoční stromek a 25.12. připlul lodí na pláž Santa Claus. Tvrdili že v hotelu bude wi-fi zdarma, ale nebyla, ale naštestí hned ve vedlejším hotelu zdarma byla, stačilo být jen na jejich pláži a fungovala.

    ScarlettOPC, Social Media Manager v zařízení Occidental Punta Cana, odpověděl na tuto recenzi.
     Dear Guest, Thank you for taking a moment to share your recent experience at the Occidental Punta Cana with us. I sincerely apologize for being unable to respond to your review in Czech. We try to give every single one of our guests a very personalized experience, even once they’ve already left the hotel. I would like to express our sincerest gratitude for your kind words. That said, we are sorry that you were misinformed about our inclusiones and that this misinformation caused you any difficulty during your stay. We truly hope that we are able to host you again in the future. It was our sincerest pleasure to serve you. Best regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

    Round Indicators
    petroslzly Praha, Česká republika. 12/31/2018 Páry

    “Rozpačitě ”

    Hotel skvělý. Už jsme byli 9x. Před změnou majitele lepší služby včetně kuchyně. Po rekonstrukci. Kuchyně tragédie. Kuchař zejména v mexické, nikdy v mexiku nebyl a možná viděl v tv krátký spot. Neočekává zázrak v jídle. Splní základ. Ale kuchari v tom plavou :( Ostatní služby naprosto excelentní. Rozhodně stojí za to se zde zastavit. !!nekupovat doutníky v hotelovém obchodě!! Vyplatí je koupit například u VIVALDI CIGARS 5 min od hotelu. Ať vám nezkazí dovolenou jako ,,kuchari ,,

    gpcsm, Social Media Manager v zařízení Occidental Punta Cana, odpověděl na tuto recenzi.
     Dear Petroslzly, Thank you for taking a moment to share your recent experience at the Occidental Punta Cana with us. I sincerely apologize for being unable to respond to your review in Czech. We try to give every single one of our guests a very personalized experience, even once they’ve already left the hotel. That said, I would like to express our sincerest gratitude for letting us know about the areas in which we met your expectations. Needless to say we are surprized that you were dissatisfied with the authenticity of a quality of our Mexican restaurant, la Hacienda. Our executive chef is originally from Mexico and received his culinary training there. that said, we have forwarded your comments to our management so the appropriate improvements can be made. We truly hope to host you again in the near future. We guarantee that we will surpass your expectations on your following visit. It was our sincerest pleasure to serve you. Best regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

    Round Indicators
    sabrinka130 09/02/2018 Páry

    “Skvěle”

    Hotel čistý, personal ochotný a usměvavý, jidlo skvěle jen v moři bylo plno ras ale za to nikdo nemuze to je příroda, každé rano je odklizeji takže na plazi jich je malo. Byla to moje první dovolená u moře takže já jsem na rámec spokojena!!!!!

    gpcsm, Social Media Manager v zařízení Occidental Punta Cana, odpověděl na tuto recenzi.
     Dear Guest, Thank you for taking a moment to share your recent experience at the Occidental Punta Cana with us. I sincerely apologize for being unable to respond to your review in Czech. We try to give every single one of our guests a very personalized experience, even once they’ve already left the hotel. That said, I would like to express our sincerest gratitude for your kind words and hope that we are able to host you again in the future. It was our sincerest pleasure to serve you. Best regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

    HODNOCENÍ

    Round Indicators

    • listopad 13 2019

    Donna W

    “Great location, terrible staff!”


    This is our 5th time staying at Occidental. Our brother is an "owner" at the hotel so we stay there in the Royal Club at a discounted rate. The room was horrible. We got a room with 2 full size beds when we requested a king and it smelled musty and when we complained they just sent a staff member to spray it. My husband pulled off the vent and it was disgusting. The Royal Club itself was empty but they said they were booked to capacity and couldn't move our room until the next day. The next day we had to move ourselves into a new room where the smell was even worse. After 3 days they finally moved us again. It rained that night and the ceiling dripped all over the bed and got me soaking wet. Management did nothing. The maid never refilled our refrigerator and most days the room wasn't cleaned until dinner time. I complained when I got home and asked to have part of our stay refunded due to switching rooms 3 times in 9 days and their response was that I could come back again at a discounted rate. Why would I go back again when the last 2 times I went it was a horrible experience?! The highlights of the trip are Samuel in the Royal Club restaurant, Luis in the First Club bar and Claudia at the Royal Club beach bar. They are excellent workers and deserve recognition. George in the Royal Club was useless and only catered to the locals. The food was wonderful but generally the staff do things at their own pace and don't care if you are upset about anything. Be advised that the hotel opens to locals on the weekend and it turns into "spring break" at the main pool. The staff cater to the locals and it is very loud.


    HODNOCENÍ

    Round Indicators

    • duben 19 2019
    • Páry

    Inspire46397331359

    “Velké očekávání a výsledek průměrný”


    Velké očekávání a průměrný výsledek. Za tolik peněz a 5.hvezdickovy hotel by člověk očekával prvotřídní servis na urovni. Bohužel opak byl pravdou. Bez velkého spropitneho jste se nedočkali ani povšimnutí natož obsluhy. Krásný hotel, který má velmi špatný servis.


    AmbarOPC, Gerente v zařízení Occidental Punta Cana, odpověděl na tuto recenzi.
    Drahý Inspire46397331359,   Děkujeme, že jste si udělali čas a hodnotili své nedávné zkušenosti v Occidental Punta Cana. Je zklamáním vědět, že jsme nebyli schopni poskytnout vám vynikající dovolenou. To znamená, že vždy hledáme způsoby, jak obnovit a obnovit naše instalace a služby, abychom zajistili, že budeme neustále zlepšovat kvalitu našich prázdninových nabídek.   Doufáme, že v budoucnu uvažujete o tom, že nám poskytnete další příležitost k naplnění vašich očekávání. Bylo mi potěšením sloužit vám.     Srdečně, Ámbar Guzmán Assistant Manager Occidental Punta Cana

    HODNOCENÍ

    Round Indicators

    • leden 30 2019
    • Praha, Česká republika

    katerinnnn

    “Vánoční, rodiná dovolená”


    skvělá dovolená. V hotelu bylo hodně lidí, což nebylo moc dobrý. Většina zaměstnancu nosila Santovské čepky, na recepci byl vánoční stromek a 25.12. připlul lodí na pláž Santa Claus. Tvrdili že v hotelu bude wi-fi zdarma, ale nebyla, ale naštestí hned ve vedlejším hotelu zdarma byla, stačilo být jen na jejich pláži a fungovala.


    ScarlettOPC, Social Media Manager v zařízení Occidental Punta Cana, odpověděl na tuto recenzi.
    Dear Guest, Thank you for taking a moment to share your recent experience at the Occidental Punta Cana with us. I sincerely apologize for being unable to respond to your review in Czech. We try to give every single one of our guests a very personalized experience, even once they’ve already left the hotel. I would like to express our sincerest gratitude for your kind words. That said, we are sorry that you were misinformed about our inclusiones and that this misinformation caused you any difficulty during your stay. We truly hope that we are able to host you again in the future. It was our sincerest pleasure to serve you. Best regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

    HODNOCENÍ

    Round Indicators

    • prosinec 31 2018
    • Praha, Česká republika
    • Páry

    petroslzly

    “Rozpačitě ”


    Hotel skvělý. Už jsme byli 9x. Před změnou majitele lepší služby včetně kuchyně. Po rekonstrukci. Kuchyně tragédie. Kuchař zejména v mexické, nikdy v mexiku nebyl a možná viděl v tv krátký spot. Neočekává zázrak v jídle. Splní základ. Ale kuchari v tom plavou :( Ostatní služby naprosto excelentní. Rozhodně stojí za to se zde zastavit. !!nekupovat doutníky v hotelovém obchodě!! Vyplatí je koupit například u VIVALDI CIGARS 5 min od hotelu. Ať vám nezkazí dovolenou jako ,,kuchari ,,


    gpcsm, Social Media Manager v zařízení Occidental Punta Cana, odpověděl na tuto recenzi.
    Dear Petroslzly, Thank you for taking a moment to share your recent experience at the Occidental Punta Cana with us. I sincerely apologize for being unable to respond to your review in Czech. We try to give every single one of our guests a very personalized experience, even once they’ve already left the hotel. That said, I would like to express our sincerest gratitude for letting us know about the areas in which we met your expectations. Needless to say we are surprized that you were dissatisfied with the authenticity of a quality of our Mexican restaurant, la Hacienda. Our executive chef is originally from Mexico and received his culinary training there. that said, we have forwarded your comments to our management so the appropriate improvements can be made. We truly hope to host you again in the near future. We guarantee that we will surpass your expectations on your following visit. It was our sincerest pleasure to serve you. Best regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

    HODNOCENÍ

    Round Indicators

    • září 2 2018
    • Páry

    sabrinka130

    “Skvěle”


    Hotel čistý, personal ochotný a usměvavý, jidlo skvěle jen v moři bylo plno ras ale za to nikdo nemuze to je příroda, každé rano je odklizeji takže na plazi jich je malo. Byla to moje první dovolená u moře takže já jsem na rámec spokojena!!!!!


    gpcsm, Social Media Manager v zařízení Occidental Punta Cana, odpověděl na tuto recenzi.
    Dear Guest, Thank you for taking a moment to share your recent experience at the Occidental Punta Cana with us. I sincerely apologize for being unable to respond to your review in Czech. We try to give every single one of our guests a very personalized experience, even once they’ve already left the hotel. That said, I would like to express our sincerest gratitude for your kind words and hope that we are able to host you again in the future. It was our sincerest pleasure to serve you. Best regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

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