Occidental Aran Park

BarceloManagement, General Manager v zařízení Occidental Aran Park, odpověděl na tuto recenzi.
 Dear Guest, We greatly appreciate the time you spent to share your recent stay at our Occidental Aran Park hotel on TripAdvisor. We also greatly appreciate your comments on the quality of our buffet breakfast and we thank you to highlight the comfort of the direct lift to the car park. We can boast of being one of the few hotels in Rome to have free parking for our guests. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards, Jaime Cañellas Director | General Manager Occidental Aran Park****

BarceloManagement, General Manager v zařízení Occidental Aran Park, odpověděl na tuto recenzi.
 Gear Guest, Thank you for the time you took out of your day to share your comments regarding your stay in our Occidental Aran Park hotel. We have read your comment regarding the type of clientele we accommodate at our hotel, and would like to take the opportunity to clarify that Barceló welcomes all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday. We have several Tour Operators who collaborate with us. All the groups have a Tour Leader who choose the time of the breakfast according to the schedule of the day (jurney, excursions, visits etc). For this reason, we have tables divided for Tour Operator. Each table infact is indicated with the name of the group and Tour Leader. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. We regret your disappointment with our breakfast buffet as we strive to ensure a wide array of options for both guests with sweet tooth and those looking for healthy options to kickstart the day; therefore, we always ensure a variety of hot and cold, sweet and salty options as well as fresh fruits, different kinds of cereals and yogurts. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****

BarceloManagement, General Manager v zařízení Occidental Aran Park, odpověděl na tuto recenzi.
 Dear guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Aran Park. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on our Junior Suite and we encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. We do apologize for the problems you encountered with the shower; All rooms are thoroughly checked by our housekeeper on a daily basis. We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; We would have changed you to another room. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****