Occidental Aran Park

BarceloManagement, General Manager v zařízení Occidental Aran Park, odpověděl na tuto recenzi.
 Dear guest, Although we sincerely regret your disappointment with your stay in our Occidental Aran Park, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. The hotel offers the service of booking transfer from the airport to the hotel. Our hotel has not own transfer service. On our web page, after choosing the room, it is possible to add the transfer service, with all the prices indicated. We have an email from you asking for a transfer, with the date 5th of July at 1:44am and we confirmed the transfer the same day at 6:59am. About the issue you had during the check in, we are sorry for the wait and for the troubles you had. We want also to remark what the reception team explained: our hotel has no contract for pre-payment with Delta Vacation, infact on hotels-delta.com it is reported: "This hotel reserves the right to pre-authorize credit cards for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking".We tried to help you asking to your agency the proof of the payment. We are sorry for the long wait but it was not fault of the hotel, as we had not notice from the agency about your payment.We have only few online agency from who we accept the pre-paymet. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement. We have taken good note of your comments about the reception team and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****

BarceloManagement, General Manager v zařízení Occidental Aran Park, odpověděl na tuto recenzi.
 Dear Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Occidental Aran Park hotel. About the orange juice, at the buffet are available different type of juices and when a guest ask natural orange juice we make a natural one. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. Overbooking is a highly exceptional situation for Barceló that is prevented by proceeding with a sales stop on all sales channels whenever we reach a certain amount of bookings for a same period, unfortunately it may happen that a booking is made simultanesly and passes through. In these cases, we immediately inform the collaborating travel agents so as to offer an alternative accommodation in the same area and with similar characteristics to ensure our guests can enjoy the holiday they have been looking forward to, striving to minimize the impact on their overall holiday expérience, please accept our sincerest apologies for any inconvenience occured. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****