Barceló Hotel Views Aran Park

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Via Riccardo Forster 24   00143 Roma ,   Italia  

How to get to the hotel

T 0039 06 510721

aranpark@occidentalhotels.com

Places of Interest

11 km Mezinárodní letiště Ciampino

9 km Koloseum

5 km Katakomby

5 km EurRoma2 obchodní centrum

Názory klientů

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Occidental Aran Park

3.5/5 Round Indicators
| 1039 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby

Názory

Výborné

32% Complete

333

Velmi dobré

30% Complete

320

Normální

19% Complete

207

Špatné

9% Complete

98

Velmi špatné

7% Complete

81

Filtrovat podle

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    Round Indicators
    Mahinda W 02/06/2019 S rodinou

    “Segregation exists”

    The hotel is in the residential area, actually middle of nowhere. Rooms are very small.The staff is not friendly at all. They just don't care whether you stay or not. Breakfast is horrible there were not enough items and all the trays and containers almost empty nobody care to refill those, Breakfast hall is virtually divided into 4 section. Man in charge sits people according their race. South Asians are in one corner, South East Asians are in another corner. Two sections are for Europeans. If you are from Asia you are not allowed to sit in the European corner. I attached photos in this regard.
    Zobrazit celé hodnocení

    BarceloManagement, General Manager v zařízení Occidental Aran Park, odpověděl na tuto recenzi.
     Gear Guest, Thank you for the time you took out of your day to share your comments regarding your stay in our Occidental Aran Park hotel. We have read your comment regarding the type of clientele we accommodate at our hotel, and would like to take the opportunity to clarify that Barceló welcomes all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday. We have several Tour Operators who collaborate with us. All the groups have a Tour Leader who choose the time of the breakfast according to the schedule of the day (jurney, excursions, visits etc). For this reason, we have tables divided for Tour Operator. Each table infact is indicated with the name of the group and Tour Leader. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. We regret your disappointment with our breakfast buffet as we strive to ensure a wide array of options for both guests with sweet tooth and those looking for healthy options to kickstart the day; therefore, we always ensure a variety of hot and cold, sweet and salty options as well as fresh fruits, different kinds of cereals and yogurts. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****

    Round Indicators
    2015giov 01/11/2019 Služební cesty

    “Good and very convenient business trip hoteltel”

    The hotel is located not far from EUR / some major companies in Rome, so very convenient for business trips. The staff is super kind and the rooms are comfortable. The breakfast is not wow but has a lot of variety! I stay there every time I go to Rome for work.
    Zobrazit celé hodnocení
    Round Indicators
    nicolaoldskoolraver Ulverston, Spojené království. 01/04/2019 Páry

    “New year break ”

    The hotel was ok and staff pleasant the breakfast was very hot .I booked a junior suite and personally don't think it was worth the money .There was no coffee to go with the kettle and cups provided and the shower was shocking to say the least. The bedding was of basic quality . Wouldn't book in this hotel again .
    Zobrazit celé hodnocení

    BarceloManagement, General Manager v zařízení Occidental Aran Park, odpověděl na tuto recenzi.
     Dear guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Aran Park. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on our Junior Suite and we encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. We do apologize for the problems you encountered with the shower; All rooms are thoroughly checked by our housekeeper on a daily basis. We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; We would have changed you to another room. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****

    Round Indicators
    Fearless56705604710 12/02/2018 S rodinou

    “OK Stay/ Staff members not friendly”

    Hotel was cleanned and quiet. Food at buffet ; does not have a good presentation. Employees seem to not have any interest to assist anyone/ visitors at all. (the buffet area).Staff has lack of customer service. Staff does not interact with customers even though they understand language. Managers not found. I approached a staff member at buffet area to asked if eggs could be cooked more, ( eggs seem like soup). Staff member stated he could not do anything about it. Everything else at hotel was great. Wifi worked perfectly.
    Zobrazit celé hodnocení
    Round Indicators
    Sarkar0072 Kalkata (Kolkata), Indie. 11/28/2018 S rodinou

    “Great Hotel & amazing stay for us”

    We stayed in this hotel for one night and it was a very good experience for me to stay in this hotel. The hotel is located in such a place which is not far from the city Rome. The food was amazing. Room is spacious & decorated. Toilets are neat & clean. We left this hotel early in the morning as we had return flight in the morning. Overall experience in this hotel is very good.
    Zobrazit celé hodnocení

    HODNOCENÍ

    Round Indicators
    • únor 6 2019
    • S rodinou

    Mahinda W

    “Segregation exists”

    The hotel is in the residential area, actually middle of nowhere. Rooms are very small.The staff is not friendly at all. They just don't care whether you stay or not. Breakfast is horrible there were not enough items and all the trays and containers almost empty nobody care to refill those, Breakfast hall is virtually divided into 4 section. Man in charge sits people according their race. South Asians are in one corner, South East Asians are in another corner. Two sections are for Europeans. If you are from Asia you are not allowed to sit in the European corner. I attached photos in this regard.

    Hotel odpověděl

    BarceloManagement, General Manager v zařízení Occidental Aran Park, odpověděl na tuto recenzi.
    Gear Guest, Thank you for the time you took out of your day to share your comments regarding your stay in our Occidental Aran Park hotel. We have read your comment regarding the type of clientele we accommodate at our hotel, and would like to take the opportunity to clarify that Barceló welcomes all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday. We have several Tour Operators who collaborate with us. All the groups have a Tour Leader who choose the time of the breakfast according to the schedule of the day (jurney, excursions, visits etc). For this reason, we have tables divided for Tour Operator. Each table infact is indicated with the name of the group and Tour Leader. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. We regret your disappointment with our breakfast buffet as we strive to ensure a wide array of options for both guests with sweet tooth and those looking for healthy options to kickstart the day; therefore, we always ensure a variety of hot and cold, sweet and salty options as well as fresh fruits, different kinds of cereals and yogurts. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****

    HODNOCENÍ

    Round Indicators
    • leden 11 2019
    • Služební cesty

    2015giov

    “Good and very convenient business trip hoteltel”

    The hotel is located not far from EUR / some major companies in Rome, so very convenient for business trips. The staff is super kind and the rooms are comfortable. The breakfast is not wow but has a lot of variety! I stay there every time I go to Rome for work.

    HODNOCENÍ

    Round Indicators
    • leden 4 2019
    • Ulverston, Spojené království
    • Páry

    nicolaoldskoolraver

    “New year break ”

    The hotel was ok and staff pleasant the breakfast was very hot .I booked a junior suite and personally don't think it was worth the money .There was no coffee to go with the kettle and cups provided and the shower was shocking to say the least. The bedding was of basic quality . Wouldn't book in this hotel again .

    Hotel odpověděl

    BarceloManagement, General Manager v zařízení Occidental Aran Park, odpověděl na tuto recenzi.
    Dear guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Aran Park. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on our Junior Suite and we encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. We do apologize for the problems you encountered with the shower; All rooms are thoroughly checked by our housekeeper on a daily basis. We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; We would have changed you to another room. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****

    HODNOCENÍ

    Round Indicators
    • prosinec 2 2018
    • S rodinou

    Fearless56705604710

    “OK Stay/ Staff members not friendly”

    Hotel was cleanned and quiet. Food at buffet ; does not have a good presentation. Employees seem to not have any interest to assist anyone/ visitors at all. (the buffet area).Staff has lack of customer service. Staff does not interact with customers even though they understand language. Managers not found. I approached a staff member at buffet area to asked if eggs could be cooked more, ( eggs seem like soup). Staff member stated he could not do anything about it. Everything else at hotel was great. Wifi worked perfectly.

    HODNOCENÍ

    Round Indicators
    • listopad 28 2018
    • Kalkata (Kolkata), Indie
    • S rodinou

    Sarkar0072

    “Great Hotel & amazing stay for us”

    We stayed in this hotel for one night and it was a very good experience for me to stay in this hotel. The hotel is located in such a place which is not far from the city Rome. The food was amazing. Room is spacious & decorated. Toilets are neat & clean. We left this hotel early in the morning as we had return flight in the morning. Overall experience in this hotel is very good.

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    Skupinové rezervace

    Slevový* kód nebo kód promo akce (také se uvádí jako „promokód“) je kombinací písmen anebo čísel umožňující slevu z běžné ceny. Pokud máte slevový kód, zadejte jej a příslušná sleva vám bude z této rezervace odečtena. Po zadání kódu budou již ceny zobrazené v 1. kroku rezervačního procesu zahrnovat uplatněnou slevu. 

    Sleva neplatí pro ceny doplňkových anebo nadstandardních služeb ani pro ceny posledních pokojů, které jsou ještě v nabídce. Přípustný je pouze jeden slevový kód na rezervaci a bude platný pouze při provádění rezervace.** 

    Maximální výše souhrnné slevy je 20 % z ceny, přičemž je možná kombinace slevového kódu, speciální slevy*** (slevy za rezervace více pokojů, slevy senior, rezident, milleniálové, početná rodina atd.) a slevy za členství v my Barceló. 

    *Barceló si vyhrazuje právo na schválení platnosti zveřejněných slev. 

    **Využití slevového kódu neplatí při příjezdu do hotelu, sleva tedy bude uplatněna pouze při provádění rezervace. 

    ***Hotel si při hostově příjezdu vyžádá platné úřední dokumenty, aby si ověřil splnění podmínek slevových kódů a speciálních slev. V případě, že nebudou doloženy doklady nebo nebudou splněny podmínky, si hotel vyhrazuje právo doúčtovat dané částky odečtené při původní rezervaci.
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