Barceló Hotel Views  Aran Park
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Via Riccardo Forster 24   00143 Roma ,   Italia  


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11 km Mezinárodní letiště Ciampino

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Occidental Aran Park

3.5/5 Round Indicators
| 936 Recenze

CELKOVÉ HODNOCENÍ

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Výborné

30% Complete

287

Velmi dobré

31% Complete

297

Normální

20% Complete

189

Špatné

9% Complete

89

Velmi špatné

8% Complete

75

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    Round Indicators
    Dan H Londýn, Spojené království. 08/16/2018 S rodinou

    “Nice hotel, easy access to Rome”

    Stayed with family, free upgrade to exec suites (it was August so not many execs in town. Good rooms and great beds. Balcony. Breakfast was good, and there is a frequent shuttle into Rome. Free parking also available
    Round Indicators
    jbauti535990 Seattle, Washington. 07/27/2018 S rodinou

    “Great place!”

    If you're looking for an affordable and nice place look no more. This place has great staff that are multi-lingual and friendly. Their breakfast is the best I ever had it has a little of everything. We were very happy to have chosen this place to stay.
    Round Indicators
    lsbiddle2018 07/27/2018 Krátké dovolené s přáteli

    “Don't Stay At This Hotel. It is not worth it.”

    I stayed at Aran Park with my friend in July 2018. And we had problems from the very beginning. I originally booked the hotel on Delta Vacations. The website stated they had airport transfer service, and I had to email twice and call before I get anyone to contact me back about setting it up. I finally revived an email stating everything was set. When I arrived a gentleman was waiting in the airport with my name, he then preceded to have us walk almost a mile around the airport lugging heavy bags to reach the parking lot to which he didn't help at all. Then when we arrived at the hotel he advised us we owe him money, I was shocked because I never made aware of any charge for the service (esp since the hotel has vans). Then when checking in the front desk advised me I hadn't paid and needed to pay for the stay. At which time I advised I had paid months ago through Delta and she proceeded to argue with me at the desk about the hotel not having a contract or partnership with Delta so I couldn't have paid. After arguing with her about 20 minutes, I called Delta and they advised the payment had been sent and they had to argue with the desk for another 30-40 minutes. The issue was finally resolved and I was upset and requested the manager. So, the supervisor comes over and ends of telling me that they always have this issue with Delta payments. Really?! Didn't the front desk just tell me you have no contract or partnership with Delta? And if you always have this issue, not not call them from the beginning instead of insisting I didn't pay? Also, I had issue with housekeeping coming and not actually cleaning the room. They came remained the same dirty beds and left towels. Didn't clean the shower or floors. And the bathroom did not have a shower curtain, so we had ti buy one ro keep the floor from turning into a pool. The WiFi was spotty and terrible and the front desk was not knowledgeable. Then the website lied about a pool and paying for a shower cap and towel. This wasn't even possible according to the front desk. It also far from anything, which wouldnt be terrible if the buses near the hotel were more reliable. Definitely do not recommend to anyone.

    BarceloManagement, General Manager v zařízení Occidental Aran Park, odpověděl na tuto recenzi.
     Dear guest, Although we sincerely regret your disappointment with your stay in our Occidental Aran Park, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. The hotel offers the service of booking transfer from the airport to the hotel. Our hotel has not own transfer service. On our web page, after choosing the room, it is possible to add the transfer service, with all the prices indicated. We have an email from you asking for a transfer, with the date 5th of July at 1:44am and we confirmed the transfer the same day at 6:59am. About the issue you had during the check in, we are sorry for the wait and for the troubles you had. We want also to remark what the reception team explained: our hotel has no contract for pre-payment with Delta Vacation, infact on hotels-delta.com it is reported: "This hotel reserves the right to pre-authorize credit cards for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking".We tried to help you asking to your agency the proof of the payment. We are sorry for the long wait but it was not fault of the hotel, as we had not notice from the agency about your payment.We have only few online agency from who we accept the pre-paymet. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement. We have taken good note of your comments about the reception team and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****

    Round Indicators
    Holly W Ridgefield, Connecticut. 07/21/2018 Krátké dovolené s přáteli

    “Lovely hotel”

    The rooms were clean and well appointed and the bar friendly. Lovely outside area for a hot evening. Dinner was well organized for groups and the food tasty, cafeteria style. Unfortunately there were several groups all leaving early and this created chaos at breakfast and in elevator capacity leaving. Also the person checking us in could only tell us he couldn't solve the problem and didn't seem interested in trying to find any solution. About 30 min to airport in cab, which they were happy to call for us.
    Round Indicators
    PPAlmasio Tradate, Itálie. 07/20/2018 Služební cesty

    “To be avoided ”

    I spent four nights in this hotel while I was in Rome for a business trip and I decided not to stay here anymore These are the reasons why The have fake orange juice for breakfast and I believe that in Italy were we have great oranges this is not acceptable The room I had was small and not really comfortable bad ( too soft mattress and bad pillows) The shower was very bad A colleague of mine who was supposed to join me at midnight discovered that they overbooked and ha to find a new hotel in the middle of the night In the garden there was a very bad smell The hotel is in. The middle of nowhere I think this is enough

    BarceloManagement, General Manager v zařízení Occidental Aran Park, odpověděl na tuto recenzi.
     Dear Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Occidental Aran Park hotel. About the orange juice, at the buffet are available different type of juices and when a guest ask natural orange juice we make a natural one. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. Overbooking is a highly exceptional situation for Barceló that is prevented by proceeding with a sales stop on all sales channels whenever we reach a certain amount of bookings for a same period, unfortunately it may happen that a booking is made simultanesly and passes through. In these cases, we immediately inform the collaborating travel agents so as to offer an alternative accommodation in the same area and with similar characteristics to ensure our guests can enjoy the holiday they have been looking forward to, striving to minimize the impact on their overall holiday expérience, please accept our sincerest apologies for any inconvenience occured. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****

    HODNOCENÍ

    Round Indicators

    • srpen 16 2018
    • Londýn, Spojené království
    • S rodinou

    Dan H

    “Nice hotel, easy access to Rome”


    Stayed with family, free upgrade to exec suites (it was August so not many execs in town. Good rooms and great beds. Balcony. Breakfast was good, and there is a frequent shuttle into Rome. Free parking also available


    HODNOCENÍ

    Round Indicators

    • červenec 27 2018
    • Seattle, Washington
    • S rodinou

    jbauti535990

    “Great place!”


    If you're looking for an affordable and nice place look no more. This place has great staff that are multi-lingual and friendly. Their breakfast is the best I ever had it has a little of everything. We were very happy to have chosen this place to stay.


    HODNOCENÍ

    Round Indicators

    • červenec 27 2018
    • Krátké dovolené s přáteli

    lsbiddle2018

    “Don't Stay At This Hotel. It is not worth it.”


    I stayed at Aran Park with my friend in July 2018. And we had problems from the very beginning. I originally booked the hotel on Delta Vacations. The website stated they had airport transfer service, and I had to email twice and call before I get anyone to contact me back about setting it up. I finally revived an email stating everything was set. When I arrived a gentleman was waiting in the airport with my name, he then preceded to have us walk almost a mile around the airport lugging heavy bags to reach the parking lot to which he didn't help at all. Then when we arrived at the hotel he advised us we owe him money, I was shocked because I never made aware of any charge for the service (esp since the hotel has vans). Then when checking in the front desk advised me I hadn't paid and needed to pay for the stay. At which time I advised I had paid months ago through Delta and she proceeded to argue with me at the desk about the hotel not having a contract or partnership with Delta so I couldn't have paid. After arguing with her about 20 minutes, I called Delta and they advised the payment had been sent and they had to argue with the desk for another 30-40 minutes. The issue was finally resolved and I was upset and requested the manager. So, the supervisor comes over and ends of telling me that they always have this issue with Delta payments. Really?! Didn't the front desk just tell me you have no contract or partnership with Delta? And if you always have this issue, not not call them from the beginning instead of insisting I didn't pay? Also, I had issue with housekeeping coming and not actually cleaning the room. They came remained the same dirty beds and left towels. Didn't clean the shower or floors. And the bathroom did not have a shower curtain, so we had ti buy one ro keep the floor from turning into a pool. The WiFi was spotty and terrible and the front desk was not knowledgeable. Then the website lied about a pool and paying for a shower cap and towel. This wasn't even possible according to the front desk. It also far from anything, which wouldnt be terrible if the buses near the hotel were more reliable. Definitely do not recommend to anyone.


    BarceloManagement, General Manager v zařízení Occidental Aran Park, odpověděl na tuto recenzi.
    Dear guest, Although we sincerely regret your disappointment with your stay in our Occidental Aran Park, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. The hotel offers the service of booking transfer from the airport to the hotel. Our hotel has not own transfer service. On our web page, after choosing the room, it is possible to add the transfer service, with all the prices indicated. We have an email from you asking for a transfer, with the date 5th of July at 1:44am and we confirmed the transfer the same day at 6:59am. About the issue you had during the check in, we are sorry for the wait and for the troubles you had. We want also to remark what the reception team explained: our hotel has no contract for pre-payment with Delta Vacation, infact on hotels-delta.com it is reported: "This hotel reserves the right to pre-authorize credit cards for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking".We tried to help you asking to your agency the proof of the payment. We are sorry for the long wait but it was not fault of the hotel, as we had not notice from the agency about your payment.We have only few online agency from who we accept the pre-paymet. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement. We have taken good note of your comments about the reception team and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****

    HODNOCENÍ

    Round Indicators

    • červenec 21 2018
    • Ridgefield, Connecticut
    • Krátké dovolené s přáteli

    Holly W

    “Lovely hotel”


    The rooms were clean and well appointed and the bar friendly. Lovely outside area for a hot evening. Dinner was well organized for groups and the food tasty, cafeteria style. Unfortunately there were several groups all leaving early and this created chaos at breakfast and in elevator capacity leaving. Also the person checking us in could only tell us he couldn't solve the problem and didn't seem interested in trying to find any solution. About 30 min to airport in cab, which they were happy to call for us.


    HODNOCENÍ

    Round Indicators

    • červenec 20 2018
    • Tradate, Itálie
    • Služební cesty

    PPAlmasio

    “To be avoided ”


    I spent four nights in this hotel while I was in Rome for a business trip and I decided not to stay here anymore These are the reasons why The have fake orange juice for breakfast and I believe that in Italy were we have great oranges this is not acceptable The room I had was small and not really comfortable bad ( too soft mattress and bad pillows) The shower was very bad A colleague of mine who was supposed to join me at midnight discovered that they overbooked and ha to find a new hotel in the middle of the night In the garden there was a very bad smell The hotel is in. The middle of nowhere I think this is enough


    BarceloManagement, General Manager v zařízení Occidental Aran Park, odpověděl na tuto recenzi.
    Dear Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Occidental Aran Park hotel. About the orange juice, at the buffet are available different type of juices and when a guest ask natural orange juice we make a natural one. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. Overbooking is a highly exceptional situation for Barceló that is prevented by proceeding with a sales stop on all sales channels whenever we reach a certain amount of bookings for a same period, unfortunately it may happen that a booking is made simultanesly and passes through. In these cases, we immediately inform the collaborating travel agents so as to offer an alternative accommodation in the same area and with similar characteristics to ensure our guests can enjoy the holiday they have been looking forward to, striving to minimize the impact on their overall holiday expérience, please accept our sincerest apologies for any inconvenience occured. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****

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    Sleva neplatí pro ceny doplňkových anebo mimořádných služeb ani na ceny posledních pokojů, které jsou ještě v nabídce. Je dovolen pouze jeden slevový kód na rezervaci a bude platný pouze při provádění rezervace.** 

    Maximální výše souhrnné slevy je 25 % z ceny v hotelech v Latinské Americe a 20 % z ceny v hotelech v Evropě a Středomoří, přičemž je možná kombinace slevového kódu, speciální slevy*** (slevy za rezervace více pokojů, slevy senior, rezident, millenials, početná rodina atd.) a slevy za členství v my Barceló. 

    *Barceló si vyhrazuje právo na schválení platnosti zveřejněných slev. 

    **Využití slevového kódu neplatí při příjezdu do hotelu, sleva tedy bude uplatněna pouze při provádění rezervace. 

    ***Hotel si při hostově příjezdu vyžádá oficiální a platné dokumenty, aby si ověřil splnění podmínek slevových kódů a speciálních slev. V případě, že nebudou doloženy doklady nebo nedojde ke splnění podmínek, vyhrazuje si hotel právo doúčtovat dané částky odečtené při originální rezervaci.

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