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Occidental Grand Cozumel Resort Hotel Pool
;
map

Mapa a poloha

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Places of Interest

19,8 km Mezinárodní letiště Cozumel

300 m Pláž

Premios y Reconocimientos

Prizes and awards

Názory klientů

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Occidental Cozumel

4.0/5 Round Indicators
| 6516 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

39% Complete

2571

Velmi dobré

32% Complete

2110

Normální

15% Complete

1005

Špatné

7% Complete

496

Velmi špatné

5% Complete

334

Filtrovat podle

Seřadit podle

    Round Indicators
    lynno900 09/18/2019 Krátké dovolené s přáteli

    “Great experience with the Royal level”

    had a great experience at the Occidental Cozumel. Exceeded our expectations. the rooms were clean and comfortable. Loved the pool and beach area. The only downside was the food. it was good but not excellent. The other private dining areas were great, however!
    Round Indicators
    Don J Atascadero, Kalifornie. 09/17/2019 Páry

    “Cozamel”

    avoid the membership sales pitch, On site dive shop really well organized and help full, great experience All the service staff are wonderful, friendly and helpful. Spa was very good, Restaurant food notably mediocre and only basic liquor brands, suggest mixed drinks only.

    GabrielaGaeta, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
     We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit.

    Round Indicators
    33piano San Angelo, Texas. 09/13/2019 Pro jednotlivce

    “Absolutely amazing!”

    This is my third time I stayed at the Occidental in Cozumel because of the amazing service, food, dinner with music on the beach, excellent food and service in the Royal Club area and beautiful clean room with balcony!

    GabrielaGaeta, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
     Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

    Round Indicators
    billg68bg Kingston, New York. 09/12/2019

    “Fun trip to Cozumel”

    My wife and I just returned from our stay at the Occidental Grand Cozumel. We stayed August 24-31. It's a relatively smaller resort on the south west end of the island, away from the hustle, bustle and cruise ship mayhem of downtown, which is the way we like it. The downtown area is still easily accessible by cab or car rental, the latter of which we did on our second day, as well as using it to tour the majority of the island. They do allow cruise ship day passers, but mostly they were no problem. One guy was a bit of a jerk, but he and his family didn't stay long. We did three different excursions, including the self guided one via the car rental and all met us on or just outside the resort. They have a dive shop, where I took my first dive. The shop sets up at the pool a couple times a day and offers free trial swims around the pool. Great way to drum up business. Very friendly and attentive staff. They also have a Hobie Cat, kayaks and snorkel gear for use by the hotel guests at no extra cost. The grounds were beautiful and pretty well maintained. Wildlife abounds as they are located in a nature preserve. They did have bee issues in the beach club restaurant and the pool bar that we feel really needs to be addressed, but it didn't spoil our stay. The room we had was a one bedroom that consisted of a hotel room with bathroom and a studio lock off consisting of a living room with pull out sofa, a full bathroom, a dining area and small kitchenette. Both had small refrigerators stocked with beer, soda and water and a coffee pot and each had a balcony with two chairs and a small table overlooking the jungle. There are no elevators that I am aware of, so, for those with mobility restrictions should request a first floor unit if possible. The rooms were clean and adequate for our needs and the staff kept the refrigerators stocked. One oddity we did not use much was the "booze wheel" on the dining table. It consisted of four different alcohol bottles, hung upside down and you hold your cup under it and push up gently to dispense said alcohol. English speaking TV channels were lacking, but we didn't go there to watch TV. We tried all of the ala carte restaurants and thought the food was good to very good. The buffet dining was average for an all inclusive and nothing to write home about. The omelet station and fajita station was very good and I primarily took advantage of them. The pools were nice and well maintained with plenty of seating. They had umbrellas, but, in our opinions, they should add shade coverage, such as small pergolas strategically placed for shade, while still leaving areas open for sunning. The beach was nice and the waters beautiful, also with plenty of seating beachside. We enjoyed the nightly entertainment, all of which we enjoyed. All of the staff we interacted with were friendly and helpful. We were approached once about a time share purchase. We quickly declined and were not asked again for the remainder of our trip. We did not do the Royal level upgrade and, based on what they seemed to offer, didn't feel the extra cost was worth the extra perks. They have a beach party dinner on Thursdays. They have live music, dancing and a piñata for the kids. The buffet food was good, the staff attentive and the view spectacular. All in all, a very enjoyable trip. As always, if you have any questions, feel free to reach out to me.

    GabrielaGaeta, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    ThePostalDude 09/10/2019

    “Nice Day Spent”

    My partner and I booked a day pass here for a shore excursion on our cruise, and we were both pleased with out choice. The staff were polite, the facilities clean, and the views nice, along with complementary food and drink.

    GabrielaGaeta, Manager v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
     Thank you for making us your choice hotel when visiting the area, we are thrilled you enjoyed your recent stay with us. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We look forward to welcoming you back for an even more unforgettable visit in the near future.

    HODNOCENÍ

    Round Indicators

    • září 18 2019
    • Krátké dovolené s přáteli

    lynno900

    “Great experience with the Royal level”


    had a great experience at the Occidental Cozumel. Exceeded our expectations. the rooms were clean and comfortable. Loved the pool and beach area. The only downside was the food. it was good but not excellent. The other private dining areas were great, however!


    HODNOCENÍ

    Round Indicators

    • září 17 2019
    • Atascadero, Kalifornie
    • Páry

    Don J

    “Cozamel”


    avoid the membership sales pitch, On site dive shop really well organized and help full, great experience All the service staff are wonderful, friendly and helpful. Spa was very good, Restaurant food notably mediocre and only basic liquor brands, suggest mixed drinks only.


    GabrielaGaeta, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
    We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit.

    HODNOCENÍ

    Round Indicators

    • září 13 2019
    • San Angelo, Texas
    • Pro jednotlivce

    33piano

    “Absolutely amazing!”


    This is my third time I stayed at the Occidental in Cozumel because of the amazing service, food, dinner with music on the beach, excellent food and service in the Royal Club area and beautiful clean room with balcony!


    GabrielaGaeta, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
    Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

    HODNOCENÍ

    Round Indicators

    • září 12 2019
    • Kingston, New York

    billg68bg

    “Fun trip to Cozumel”


    My wife and I just returned from our stay at the Occidental Grand Cozumel. We stayed August 24-31. It's a relatively smaller resort on the south west end of the island, away from the hustle, bustle and cruise ship mayhem of downtown, which is the way we like it. The downtown area is still easily accessible by cab or car rental, the latter of which we did on our second day, as well as using it to tour the majority of the island. They do allow cruise ship day passers, but mostly they were no problem. One guy was a bit of a jerk, but he and his family didn't stay long. We did three different excursions, including the self guided one via the car rental and all met us on or just outside the resort. They have a dive shop, where I took my first dive. The shop sets up at the pool a couple times a day and offers free trial swims around the pool. Great way to drum up business. Very friendly and attentive staff. They also have a Hobie Cat, kayaks and snorkel gear for use by the hotel guests at no extra cost. The grounds were beautiful and pretty well maintained. Wildlife abounds as they are located in a nature preserve. They did have bee issues in the beach club restaurant and the pool bar that we feel really needs to be addressed, but it didn't spoil our stay. The room we had was a one bedroom that consisted of a hotel room with bathroom and a studio lock off consisting of a living room with pull out sofa, a full bathroom, a dining area and small kitchenette. Both had small refrigerators stocked with beer, soda and water and a coffee pot and each had a balcony with two chairs and a small table overlooking the jungle. There are no elevators that I am aware of, so, for those with mobility restrictions should request a first floor unit if possible. The rooms were clean and adequate for our needs and the staff kept the refrigerators stocked. One oddity we did not use much was the "booze wheel" on the dining table. It consisted of four different alcohol bottles, hung upside down and you hold your cup under it and push up gently to dispense said alcohol. English speaking TV channels were lacking, but we didn't go there to watch TV. We tried all of the ala carte restaurants and thought the food was good to very good. The buffet dining was average for an all inclusive and nothing to write home about. The omelet station and fajita station was very good and I primarily took advantage of them. The pools were nice and well maintained with plenty of seating. They had umbrellas, but, in our opinions, they should add shade coverage, such as small pergolas strategically placed for shade, while still leaving areas open for sunning. The beach was nice and the waters beautiful, also with plenty of seating beachside. We enjoyed the nightly entertainment, all of which we enjoyed. All of the staff we interacted with were friendly and helpful. We were approached once about a time share purchase. We quickly declined and were not asked again for the remainder of our trip. We did not do the Royal level upgrade and, based on what they seemed to offer, didn't feel the extra cost was worth the extra perks. They have a beach party dinner on Thursdays. They have live music, dancing and a piñata for the kids. The buffet food was good, the staff attentive and the view spectacular. All in all, a very enjoyable trip. As always, if you have any questions, feel free to reach out to me.


    GabrielaGaeta, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    HODNOCENÍ

    Round Indicators

    • září 10 2019

    ThePostalDude

    “Nice Day Spent”


    My partner and I booked a day pass here for a shore excursion on our cruise, and we were both pleased with out choice. The staff were polite, the facilities clean, and the views nice, along with complementary food and drink.


    GabrielaGaeta, Manager v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
    Thank you for making us your choice hotel when visiting the area, we are thrilled you enjoyed your recent stay with us. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We look forward to welcoming you back for an even more unforgettable visit in the near future.

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