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Occidental Grand Cozumel Resort Hotel Pool
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Mapa a poloha

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Places of Interest

19,8 km Mezinárodní letiště Cozumel

300 m Pláž

Premios y Reconocimientos

Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Occidental Cozumel

4.0/5 Round Indicators
| 6278 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

39% Complete

2460

Velmi dobré

32% Complete

2040

Normální

15% Complete

976

Špatné

7% Complete

481

Velmi špatné

5% Complete

323

Filtrovat podle

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    Round Indicators
    Priyanka M 05/19/2019 Krátké dovolené s přáteli

    “Highly would not recommend”

    I am currently staying at this hotel, and I wouldn’t recommend it for the following reasons: - rude, unhelpful staff - you have to pay extra for internet and it BARELY works - paper thin walls, you can hear the conversations of the people next door - bathroom door is broken - supposedly you have hbo, but our room did not. When we asked about it, they said they would come by 3 times (no one showed up). Ordinarily, this wouldn’t matter, but the game of thrones finale was tonight and I am personally extremely annoyed about this - terrible buffet food (all fried, nothing healthy) - pool bar closes super early and the drinks are terrible And this is only my first day. I just came from the royalton riviera so perhaps my standards are high, but I’m very disappointed in everything about this place which I was initially very excited for. The only saving grace is that the hotel is pretty.
    Round Indicators
    Resort00631857310 05/19/2019 Páry

    “Awesome hotel complex with an incapable front desk”

    Awesome hotel complex with an incapable front desk because they cannot handle their own system e.g. we wrote via booking 2 notes but in the end there was just one note in the system!!! The resolution of incidents is bad because they want to give you easy things to say sorry and that's it.
    Round Indicators
    ottermatic2 05/18/2019 S rodinou

    “Superior destination choice and getting even better”

    We have come to this resort at least once every year it's been open other than the first year. It has always been meticulously maintained and is incredibly comfortable and peaceful. The present ownership has upgraded several aspects of life there and added yet another specialty restaurant but the one thing that has never changed is the quality of the people staffing the property. They are and have always been superior. Friendly, accomodating, professional and capable - in every fashion. They truly care. We will continue visiting as often as we can and recommend the place highly as a restful and all inclusive destination.

    GabrielaGaeta, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
     We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Cozumel hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Thank you very much for sharing this great review of your recent stay. We are thrilled that you have enjoyed your stay ane´s again and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Feel free to contact me for any future assistance, Gabriela Gaeta Guest experience manager cozumel.guestexperience@occidentalhotels.com

    Round Indicators
    Julielatraverse 05/18/2019 Krátké dovolené s přáteli

    “Best vacations”

    First time in Cozumel. Handsome hotel in the nature, well the maintained and the people so nice. The shows on night time was great and the person in charge of activities, Francisco de la Parra, do an amazing job! I recommend this place without any doubt!

    GabrielaGaeta, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    Relax14499972883 Colorado Springs, Colorado. 05/18/2019 Páry

    “Diver’s heaven”

    Great hotel for divers. Clean, good food, all inclusive. The dive shop had amazing dive instructors and the diving is world class. We highly recommend this hotel, esp. if you dive. Take advantage of the advance diving classes and nitrox. They know what they are doing there. The dock is right there and they keep your gear locked up at night so you don’t have to drag it around and store it in your room. So convenient. We are going back again!

    GabrielaGaeta, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
     We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

    HODNOCENÍ

    Round Indicators

    • květen 19 2019
    • Krátké dovolené s přáteli

    Priyanka M

    “Highly would not recommend”


    I am currently staying at this hotel, and I wouldn’t recommend it for the following reasons: - rude, unhelpful staff - you have to pay extra for internet and it BARELY works - paper thin walls, you can hear the conversations of the people next door - bathroom door is broken - supposedly you have hbo, but our room did not. When we asked about it, they said they would come by 3 times (no one showed up). Ordinarily, this wouldn’t matter, but the game of thrones finale was tonight and I am personally extremely annoyed about this - terrible buffet food (all fried, nothing healthy) - pool bar closes super early and the drinks are terrible And this is only my first day. I just came from the royalton riviera so perhaps my standards are high, but I’m very disappointed in everything about this place which I was initially very excited for. The only saving grace is that the hotel is pretty.


    HODNOCENÍ

    Round Indicators

    • květen 19 2019
    • Páry

    Resort00631857310

    “Awesome hotel complex with an incapable front desk”


    Awesome hotel complex with an incapable front desk because they cannot handle their own system e.g. we wrote via booking 2 notes but in the end there was just one note in the system!!! The resolution of incidents is bad because they want to give you easy things to say sorry and that's it.


    HODNOCENÍ

    Round Indicators

    • květen 18 2019
    • S rodinou

    ottermatic2

    “Superior destination choice and getting even better”


    We have come to this resort at least once every year it's been open other than the first year. It has always been meticulously maintained and is incredibly comfortable and peaceful. The present ownership has upgraded several aspects of life there and added yet another specialty restaurant but the one thing that has never changed is the quality of the people staffing the property. They are and have always been superior. Friendly, accomodating, professional and capable - in every fashion. They truly care. We will continue visiting as often as we can and recommend the place highly as a restful and all inclusive destination.


    GabrielaGaeta, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
    We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Cozumel hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Thank you very much for sharing this great review of your recent stay. We are thrilled that you have enjoyed your stay ane´s again and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Feel free to contact me for any future assistance, Gabriela Gaeta Guest experience manager cozumel.guestexperience@occidentalhotels.com

    HODNOCENÍ

    Round Indicators

    • květen 18 2019
    • Krátké dovolené s přáteli

    Julielatraverse

    “Best vacations”


    First time in Cozumel. Handsome hotel in the nature, well the maintained and the people so nice. The shows on night time was great and the person in charge of activities, Francisco de la Parra, do an amazing job! I recommend this place without any doubt!


    GabrielaGaeta, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    HODNOCENÍ

    Round Indicators

    • květen 18 2019
    • Colorado Springs, Colorado
    • Páry

    Relax14499972883

    “Diver’s heaven”


    Great hotel for divers. Clean, good food, all inclusive. The dive shop had amazing dive instructors and the diving is world class. We highly recommend this hotel, esp. if you dive. Take advantage of the advance diving classes and nitrox. They know what they are doing there. The dock is right there and they keep your gear locked up at night so you don’t have to drag it around and store it in your room. So convenient. We are going back again!


    GabrielaGaeta, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
    We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

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    Slevový* kód nebo kód promo akce (také se uvádí jako „promokód“) je kombinací písmen anebo čísel umožňující slevu z běžné ceny. Pokud máte slevový kód, zadejte jej a příslušná sleva vám bude z této rezervace odečtena. Po zadání kódu budou již ceny zobrazené v 1. kroku rezervačního procesu zahrnovat uplatněnou slevu. 

    Sleva neplatí pro ceny doplňkových anebo nadstandardních služeb ani pro ceny posledních pokojů, které jsou ještě v nabídce. Přípustný je pouze jeden slevový kód na rezervaci a bude platný pouze při provádění rezervace.** 

    Maximální výše souhrnné slevy je 20 % z ceny, přičemž je možná kombinace slevového kódu, speciální slevy*** (slevy za rezervace více pokojů, slevy senior, rezident, milleniálové, početná rodina atd.) a slevy za členství v my Barceló. 

    *Barceló si vyhrazuje právo na schválení platnosti zveřejněných slev. 

    **Využití slevového kódu neplatí při příjezdu do hotelu, sleva tedy bude uplatněna pouze při provádění rezervace. 

    ***Hotel si při hostově příjezdu vyžádá platné úřední dokumenty, aby si ověřil splnění podmínek slevových kódů a speciálních slev. V případě, že nebudou doloženy doklady nebo nebudou splněny podmínky, si hotel vyhrazuje právo doúčtovat dané částky odečtené při původní rezervaci.