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Hotel Beach Views  Occidental Grand Xcaret Resort
;
map

Mapa a poloha

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63,2 km   Mezinárodní letiště Cancún 

3 km Playa del Carmen

41 km Xel há

V pěší vzdálenosti Park Xcaret

Premios y Reconocimientos

Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18027 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

48% Complete

8710

Velmi dobré

30% Complete

5425

Normální

11% Complete

2146

Špatné

5% Complete

974

Velmi špatné

4% Complete

772

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    Round Indicators
    JB4994 09/19/2019 S rodinou

    “Beautiful place full of people who care”

    We had an overall amazing visit at Occidental at Xcaret. The resort was beautiful! There is wildlife wondering around. There were monkeys on our balcony as soon as we arrived. They were friendly and adorable. It was great having so many choices for where to swim, lounge, and eat. The staff was super friendly and helpful. We stayed for 6 days and saw Mark at information on our way to get food every day. He was always super enthusiastic and helpful. The first day we were trying to find the buffet and we must have looked lost because one of the waiters, David, came outside to help us find our way. He took us to his one of his tables and delivered top notch service the rest of the night. One day, my sister wanted to snorkel and she went to check out equipment but the stand was about to close. The lifeguard, Emilio, must have heard her talking about it because he came over and brought her gear and showed her where to go. I was napping and she yelled for me, but I didn’t hear. Emilio came over and got me, gave me gear, explained what to do and literally held my hand and swam me around to make sure I saw cool stuff. It was incredible! The service at the restaurants and bars was always great. The only issue we had was with communication and getting help at the reception desk/area. We actually missed one of our excursions because the 4 people at the front desk were folding papers and said they couldn’t help us for 10 minutes. We didn’t know where to wait. It was almost time to leave so we went to the general pick up/drop off area. We waited and nothing. I remembered seeing signs for excursion pickup so we went to those signs and followed them right back to where we had been waiting. We waited 10 more minutes and then went to the guy who was chatting with a driver at the stand in that area and asked if we were at the right place and told to go downstairs. We had already missed our transpo by that time and were put the couple hundred we had spent. How the resort works could be better communicated at check-in. We figured out after getting lost several times that there were shuttles in the resort to help get you places.

    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    beck6446 Seattle, Washington. 09/19/2019 Krátké dovolené s přáteli

    “Beautiful!”

    This resort is beautiful. There is wildlife like monkeys and Coatis that are wild on the grounds that really add to the whole beauty of the experience. The beach and natural pool are amazing. We even snorkeled and saw octopus, eels, and beautiful fish - for free! The only reason I’m not giving this 5 stars is the food. The food was good and at times great but it was hit or miss for me. Overall a great vacation will definitely be back.

    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. I love to read the experiences with our lovely animals, the monkeys going to their balcony, the coatis walking around the resort, the flamingos between the buildings or the parrots in our lobby. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Kind regards.

    Round Indicators
    molly9158 09/19/2019

    “Nice resort - Wildlife great”

    Just back from a 2 week visit Pros - quick check in and yaken straight to our room which was needed after a hurricane delayed flight and an 11 hour flight due to said hurricane. Room clean and bed huge and really comftable, if coming from UK don;t need a plug as all their socketts had USB ports - so useful. Food good and even though hubby had to wear long trousers ( rule was upheld) they were goodm, Fav was the Mexican service and food good. In fact went twice. All staff lovely and most can speak english. Best place for breakfast and lunch was ddown at the Beach staff ace and views awesome. Useful having Xcaret passes for 2 weeks as we could go in for a couple of hours at a time as it was so hot and humid. Loved being at the adults only area with the salt rock pool for a dio and the sea for snorkling. Cons They did have a strike for a day even though they denied it, BA rep was great the Thomas Cook rep nowhere to be seen. When I complained was told hotel was giving out no more compensation even though the rep had just given out comp to 3 people before me. I explained this was not goingto happen to me so he phoned his boss and got my day money back. I the saw one of the hotel managers Roberto who did not introduce himself to me our even shake my hand. He denied their had been a strike so we agreed to differ. Best bit was monkeys on balcony every day ,

    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. And thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. Please accept our apologies for the inconveniences you had during your stay. We would like to clarify that we did not have any strike by the workers. We had a problem with the transportation provided to employees to come from the city to the hotel which caused a delay in the services. However, everything was normal after a few hours later, and all the services are being provided normal. And will be continuing in this way. We sincerely apologize for the shortcomings you encountered while visiting our property and please do not hesitate to contact us to our guest service department if you have any problem, we will happy to help you. Kind Regards.

    Round Indicators
    crhakl9 Birmingham, Spojené království. 10/04/2015

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”

    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.

    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    Round Indicators
    wilson2pac Alloa, Spojené království. 06/04/2014

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”

    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.

    OccidentalatXcaret, Social Media & Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    HODNOCENÍ

    Round Indicators

    • září 19 2019
    • S rodinou

    JB4994

    “Beautiful place full of people who care”


    We had an overall amazing visit at Occidental at Xcaret. The resort was beautiful! There is wildlife wondering around. There were monkeys on our balcony as soon as we arrived. They were friendly and adorable. It was great having so many choices for where to swim, lounge, and eat. The staff was super friendly and helpful. We stayed for 6 days and saw Mark at information on our way to get food every day. He was always super enthusiastic and helpful. The first day we were trying to find the buffet and we must have looked lost because one of the waiters, David, came outside to help us find our way. He took us to his one of his tables and delivered top notch service the rest of the night. One day, my sister wanted to snorkel and she went to check out equipment but the stand was about to close. The lifeguard, Emilio, must have heard her talking about it because he came over and brought her gear and showed her where to go. I was napping and she yelled for me, but I didn’t hear. Emilio came over and got me, gave me gear, explained what to do and literally held my hand and swam me around to make sure I saw cool stuff. It was incredible! The service at the restaurants and bars was always great. The only issue we had was with communication and getting help at the reception desk/area. We actually missed one of our excursions because the 4 people at the front desk were folding papers and said they couldn’t help us for 10 minutes. We didn’t know where to wait. It was almost time to leave so we went to the general pick up/drop off area. We waited and nothing. I remembered seeing signs for excursion pickup so we went to those signs and followed them right back to where we had been waiting. We waited 10 more minutes and then went to the guy who was chatting with a driver at the stand in that area and asked if we were at the right place and told to go downstairs. We had already missed our transpo by that time and were put the couple hundred we had spent. How the resort works could be better communicated at check-in. We figured out after getting lost several times that there were shuttles in the resort to help get you places.


    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    HODNOCENÍ

    Round Indicators

    • září 19 2019
    • Seattle, Washington
    • Krátké dovolené s přáteli

    beck6446

    “Beautiful!”


    This resort is beautiful. There is wildlife like monkeys and Coatis that are wild on the grounds that really add to the whole beauty of the experience. The beach and natural pool are amazing. We even snorkeled and saw octopus, eels, and beautiful fish - for free! The only reason I’m not giving this 5 stars is the food. The food was good and at times great but it was hit or miss for me. Overall a great vacation will definitely be back.


    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. I love to read the experiences with our lovely animals, the monkeys going to their balcony, the coatis walking around the resort, the flamingos between the buildings or the parrots in our lobby. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Kind regards.

    HODNOCENÍ

    Round Indicators

    • září 19 2019

    molly9158

    “Nice resort - Wildlife great”


    Just back from a 2 week visit Pros - quick check in and yaken straight to our room which was needed after a hurricane delayed flight and an 11 hour flight due to said hurricane. Room clean and bed huge and really comftable, if coming from UK don;t need a plug as all their socketts had USB ports - so useful. Food good and even though hubby had to wear long trousers ( rule was upheld) they were goodm, Fav was the Mexican service and food good. In fact went twice. All staff lovely and most can speak english. Best place for breakfast and lunch was ddown at the Beach staff ace and views awesome. Useful having Xcaret passes for 2 weeks as we could go in for a couple of hours at a time as it was so hot and humid. Loved being at the adults only area with the salt rock pool for a dio and the sea for snorkling. Cons They did have a strike for a day even though they denied it, BA rep was great the Thomas Cook rep nowhere to be seen. When I complained was told hotel was giving out no more compensation even though the rep had just given out comp to 3 people before me. I explained this was not goingto happen to me so he phoned his boss and got my day money back. I the saw one of the hotel managers Roberto who did not introduce himself to me our even shake my hand. He denied their had been a strike so we agreed to differ. Best bit was monkeys on balcony every day ,


    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. And thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. Please accept our apologies for the inconveniences you had during your stay. We would like to clarify that we did not have any strike by the workers. We had a problem with the transportation provided to employees to come from the city to the hotel which caused a delay in the services. However, everything was normal after a few hours later, and all the services are being provided normal. And will be continuing in this way. We sincerely apologize for the shortcomings you encountered while visiting our property and please do not hesitate to contact us to our guest service department if you have any problem, we will happy to help you. Kind Regards.

    HODNOCENÍ

    Round Indicators

    • říjen 4 2015
    • Birmingham, Spojené království

    crhakl9

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”


    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.


    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    HODNOCENÍ

    Round Indicators

    • červen 4 2014
    • Alloa, Spojené království

    wilson2pac

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”


    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.


    OccidentalatXcaret, Social Media & Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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