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Hotel Beach Views  Occidental Grand Xcaret Resort
;
map

Mapa a poloha

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63,2 km   Mezinárodní letiště Cancún 

3 km Playa del Carmen

41 km Xel há

V pěší vzdálenosti Park Xcaret

Premios y Reconocimientos

Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18813 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

48% Complete

9154

Velmi dobré

29% Complete

5610

Normální

11% Complete

2225

Špatné

5% Complete

1015

Velmi špatné

4% Complete

809

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    Round Indicators
    JamieGball Calgary, Kanada. 02/15/2020 Krátké dovolené s přáteli

    “Great all inclusive resort”

    Just arrived back after a 7 night all inclusive. Great experience, large resort so didn't feel jam packed. Room was great and clean with a comfortable bed. We took Dukoral so no one was sick. I put it to the test too, ate everything I saw including street food in Playa Del Carmen, I recommend. Had a really fun foam party. They have fun pools with a swim up bar and quieter pools. For the swim up bar I highly recommend you bring a drink cup with a lid as you gotta go under the water fall to get to the bar Don't want to say too much and ruin the surprises for you but we are definitely going back to this resort. (We have been to 4 other resorts). I'll post a picture of the taxi rates. They are pre-set so no bartering needed. The animals on site are fun to look at. Don't wait to buy duty free. We went to Walmart in Playa and it's half the price compared to the airport. I bought a bottle or Tequila for 550 peso, airport price was 1200 peso. You can pay peso or us dollar. They have both ATMs at resort. Felt safe in Playa but we wasn't there at night getting drunk, just there during the day. Would've like to been there at night though. We taxi or tour bus around. The driving is a little crazy at first. They don't follow the rules much, so if you rent a vehicle keep that in mind. Side note, you'll want to get up early to score your pool or beach chairs. I'd say by 7am they are 70% taken. Pretty normal I'd say. Remember though there are people from all over the world there so some people don't understand that a towel placed on a chair means it's reserved, so don't reserve it and expect to see it still there 3hrs later. That not fair for the people who would actually like to use the chairs. I do want to point out one disappointing thing. As a Canadian we really enjoy pizza, some of the best rated in the world. The pizza restaurant at the resort was bad. I had hoped for e decent pie but it was not. Dry dry pita bread dough and processed mozzarella cheese. Please please Occidental upgrade the pizza. I had so looked forward to it. Really hope my next visit in 2021 will see an improvement. All in all a great vacation was had and we have already recommend this resort to our friends and family. Thank you to all the staff at Occidental. Super friendly
    Round Indicators
    krystiefeltz Stratford, Kanada. 02/14/2020

    “Friends Trip”

    Great place to stay! Lots to do and see, wild life at resort was amazing. Lots of walking which we liked, although there was a shuttle anyone could use. Never felt over crowded even though there was a lot of people at the resort.

    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Dennis S McKinney, Texas. 02/13/2020 Páry

    “Great Getaway”

    The weather was awesome, the drinks were great and we met some terrific people. The bartender, Josè Ramon Root, in the First Club was a drink master, making some tasty drinks, including this line of shots for our group. We had breakfast and lunch at the restaurant, Club Playa, with views of the ocean and were greeted everyday by our wonderful waiter Luis Chi. He made our meals very special. Thanks to Ramon and Luis for making our stay special. The wildlife on the grounds was also very unique and entertaining.

    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards,

    Round Indicators
    crhakl9 Birmingham, Spojené království. 10/04/2015

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”

    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.

    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    Round Indicators
    wilson2pac Alloa, Spojené království. 06/04/2014

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”

    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.

    OccidentalatXcaret, Social Media & Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    HODNOCENÍ

    Round Indicators

    • únor 15 2020
    • Calgary, Kanada
    • Krátké dovolené s přáteli

    JamieGball

    “Great all inclusive resort”


    Just arrived back after a 7 night all inclusive. Great experience, large resort so didn't feel jam packed. Room was great and clean with a comfortable bed. We took Dukoral so no one was sick. I put it to the test too, ate everything I saw including street food in Playa Del Carmen, I recommend. Had a really fun foam party. They have fun pools with a swim up bar and quieter pools. For the swim up bar I highly recommend you bring a drink cup with a lid as you gotta go under the water fall to get to the bar Don't want to say too much and ruin the surprises for you but we are definitely going back to this resort. (We have been to 4 other resorts). I'll post a picture of the taxi rates. They are pre-set so no bartering needed. The animals on site are fun to look at. Don't wait to buy duty free. We went to Walmart in Playa and it's half the price compared to the airport. I bought a bottle or Tequila for 550 peso, airport price was 1200 peso. You can pay peso or us dollar. They have both ATMs at resort. Felt safe in Playa but we wasn't there at night getting drunk, just there during the day. Would've like to been there at night though. We taxi or tour bus around. The driving is a little crazy at first. They don't follow the rules much, so if you rent a vehicle keep that in mind. Side note, you'll want to get up early to score your pool or beach chairs. I'd say by 7am they are 70% taken. Pretty normal I'd say. Remember though there are people from all over the world there so some people don't understand that a towel placed on a chair means it's reserved, so don't reserve it and expect to see it still there 3hrs later. That not fair for the people who would actually like to use the chairs. I do want to point out one disappointing thing. As a Canadian we really enjoy pizza, some of the best rated in the world. The pizza restaurant at the resort was bad. I had hoped for e decent pie but it was not. Dry dry pita bread dough and processed mozzarella cheese. Please please Occidental upgrade the pizza. I had so looked forward to it. Really hope my next visit in 2021 will see an improvement. All in all a great vacation was had and we have already recommend this resort to our friends and family. Thank you to all the staff at Occidental. Super friendly


    HODNOCENÍ

    Round Indicators

    • únor 14 2020
    • Stratford, Kanada

    krystiefeltz

    “Friends Trip”


    Great place to stay! Lots to do and see, wild life at resort was amazing. Lots of walking which we liked, although there was a shuttle anyone could use. Never felt over crowded even though there was a lot of people at the resort.


    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    HODNOCENÍ

    Round Indicators

    • únor 13 2020
    • McKinney, Texas
    • Páry

    Dennis S

    “Great Getaway”


    The weather was awesome, the drinks were great and we met some terrific people. The bartender, Josè Ramon Root, in the First Club was a drink master, making some tasty drinks, including this line of shots for our group. We had breakfast and lunch at the restaurant, Club Playa, with views of the ocean and were greeted everyday by our wonderful waiter Luis Chi. He made our meals very special. Thanks to Ramon and Luis for making our stay special. The wildlife on the grounds was also very unique and entertaining.


    OccidentalatXcaret, Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards,

    HODNOCENÍ

    Round Indicators

    • říjen 4 2015
    • Birmingham, Spojené království

    crhakl9

    “Byli jsme velice spokojeni s ubytováním, stravou a servisem personálu hotelu”


    Doporučuji všem, kteří chtějí prožít krásnou dovolenou v pěkném hotelu v přírodě nedaleko Playa del Carmen. Určitě navštivte EkoPark Xcaret, který je hned vedle hotelu.Koupání je pěkné čisté vodě v hotelových bazenech nebo na pláži u moře.Byli jsme velice spokojeni.


    Pilar O, Guest Experience Department v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Vážení Ladislav C, Děkuji moc za vaši úžasné recenze a udělali čas, aby ji sdílet s našimi čtenáři webu Trip Advisor, pokud jde o váš nedávný pobyt v Occidental Grand Xcaret. Jsme tak rádi, že četl, že vaše zkušenosti s námi byl památný, a že se vám to líbilo natolik, důvody, zvířata a služby, budeme sdílet své připomínky s ním   Těšíme se na Vaši další návštěvu, pokud máte nějaké speciální požadavek, neváhejte nás kontaktovat na socialmedia@mx.occidentalhotels.com Mnohokrát děkuji,

    HODNOCENÍ

    Round Indicators

    • červen 4 2014
    • Alloa, Spojené království

    wilson2pac

    “Prvotřídní služby, nejlepší, jaké jsme kdy měli”


    Všechno od ubytování funguje jako na drátkách, odnesou vám zavazadla do pokoje a malým vozítekem vás hodí do recepce The Royal Clubu, kde nás přivítal srdečný a přátelský personál. Po vstupu do pokoje jsme zůstali v úžasu stát, jak je prostorný a luxusní, dokonce byl kvůli 50. narozeninám mého manžela vyzdobený balónky, stužkami a dortem z ručníků! Nejvíce se mi líbila koupelna, protože v ní byla velká vířivka, sprchový kout a dvojitá umyvadla, vše doplněno obklady z černého mramoru. Byly tam 2 velké balkony, jeden s dřevěným nábytkem, druhý s houpací sítí. Obytný prostor byl hezky zařízený a na jídelním stole stála mísa plná chutného čerstvého ovoce, lednička byla plná, byla v ní dokonce lahev tequily. Rádi bychom upozornili především na prvotřídní servis v exkluzivní restauraci Royal Club, kde jsme většinou jedli. Jídlo bylo vynikající, dobře servírované a zasloužilo si těch 5 hvězdiček, obsluha ze strany Roberta a jeho kolegů byla bezchybná, vždy nás přivítali úsměvem a přátelským „jak se máte“. Jednou nám dokonce nabídli tradiční mexické jídlo s krásným prostíráním a bylo to prostě božské, vřele doporučujeme. Služby u bazénu jsou výtečné, číšníci se postarají o všechny vaše potřeby. Těšíme se, až se do tohoto hotelu budeme pravidelně vracet, protože mu nemůžeme vytknout vůbec nic. Je to velmi příjemný, uklidňující a nádherný zážitek.


    OccidentalatXcaret, Social Media & Customer Care Coordinator v zařízení Occidental at Xcaret Destination, odpověděl na tuto recenzi.
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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