Interiores del hotel Occidental Hotel El Embajador
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Avda. Sarasota, 65. Ensanche Bella Vista   10110 Santo Domingo ,   República Dominicana  


Places of Interest

32,3 km Mezinárodní letiště Las Americas

17,7 km Mezinárodní letiště El Higuero

3,8 km Centrum města

6,5 km Koloniální část Santo Dominga

Premios y Reconocimientos

Prizes and awards

Názory klientů

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El Embajador, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 270 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

77% Complete

210

Velmi dobré

13% Complete

37

Normální

4% Complete

11

Špatné

1% Complete

4

Velmi špatné

2% Complete

8

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    Round Indicators
    lindahA8809PG Las Vegas, Nevada. 03/19/2019 Služební cesty

    “Great Hotel with exceptional Staff”

    I always enjoy my stay at the El Embajador. I stay in the junior suites that have access to the Royal Lounge area on the 8th floor. You get exceptional service from each of the staff on the 8th floor and also on the main level. The food is very good. Always tip your server in cash in the DR as well as Central America so the server receives the full tip. Other wise the establishments will keep part of the server's tips. The rooms are very clean and comfortable. If your room is on the ocean side with the pool below you will have an issue with the loud music if there is a band or DJ playing but the view makes up for the inconvenience.

    AnaisgPeron, Guest Experience Manager v zařízení El Embajador, A Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear Mr. Hiraldo, We thank you for the time spent sharing your impressions of your recent stay at El Embajador, a Royal Hideaway, and that this review is so detailed and positive. It is a privilege to have had the opportunity to serve you and meet all your needs, we are at your service. We hope to continue being your first lodging option every time you visit the city of Santo Domingo. Best regards, Anais G. Peron Guest Experience Manager

    Round Indicators
    Steve D Toronto, Kanada. 03/17/2019 Služební cesty

    “Beautiful property/rooms, but staff problems”

    This is a gorgeous property in a great location. The rooms have been upgraded and are luxuriois. Problem is 3 people in our group had mini bar charges added to our bill and the complementary bottled water seems to have been refilled (one seal was cracked and one bottle had the sealed cap only partially on). Really too bad that these things are going on given the quality of the hotel.

    AnaisgPeron, Guest Experience Manager v zařízení El Embajador, A Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear Mr. Steve D, We thank you for taking the time to share experience with us, as your comments are essential for our constant improvement. There are few guests like you, who send us their complaints in this way to make us understand where we fail and how we should improve. We will investigate regarding the mini bar charges to your bill as these things are not supposed to happen and it's a unfortunately that this happened to you. Regarding on the contrary for the "refilled bottle", please be assure that we do not refill bottles in our hotel. We take pride in taking care of our customers and we would never compromise your health putting opened bottles in your room. We are sure something very specific happened and we will investigate this matter very carefully and we will contact you directly. We thank you again for letting us know the details of your stay, the opinions of our guests provide us the opportunity to see our hotel through their eyes, pointing out any service that may have room for improvement to optimize the stay of our future guests. We remain at your complete disposal, please feel free to contact us at the email for the Guest Service, in any moment, Best Regards, Anais G. Peron Guest Experience Manager

    Round Indicators
    irispena79 Rockaway Park, New York. 03/15/2019 S rodinou

    “Amazing Hotel ”

    One of the best Hotel.An Without doubt this Hotel become one of our favorite hotels We stayed in the capital Santo Domingo, during our time in For my cousin weddings. Since we arrival we were warmly welcomed, an smile by the staff. Since I’m a member of my Barcelo we were upgraded to the Ambassador Floor . The staff was extremely friendly and very educated and respectful person. the restaurant very flexible and the food excellent and the restaurant supervisor s chef and staff deserves a special thanks. I Also like to give special thanks to Mrs.K.Rosario in the embassador reception Lounge. We had great time there. I love this hotel so much I’m going back on in the summer. I also thank a lot for the help with my reservation Mr. Manuel Mena & Mr.Franklyn in the call center. They are excellent and and they understand you needs. Thank all the staff. Excellent hotel we Recommend it.💯 .

    AnaisgPeron, Guest Experience Manager v zařízení El Embajador, A Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear Mrs. irispena79 What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Best Regards, Anais G. Peron Guest Experience Manager

    Round Indicators
    Mobile37815286387 San Juan, Portoriko. 03/11/2019 Páry

    “A place to experience.”

    It is like no other hotel you have visited in the USA. The service is A+, the food is A+, The rooms are A+, The cleanness is A+ and the available transportation is A+. The business halls are just plain awesome. Very spacious and comfortable.

    AnaisgPeron, Guest Experience Manager v zařízení El Embajador, A Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear Mr. Mobile37815286387, We thank you for having dedicated your time to share your recent experience with the El Embajador, a Royal Hideaway Hotel. We are very pleased to know that we were able to exceed your expectations in all department and that your stay was such a good moment for you. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Best Regards, Anais G. Peron Guest Experience Manager

    Round Indicators
    Compass02429784231 03/10/2019 Služební cesty

    “Great hotel nice service”

    Great hotel nice service.i woyld recommened any time.Entertaiment with the piano was great.friendly staff. Rooms are clean an spacious. Breakfast has great variety fresh juices and fruits were very nice

    AnaisgPeron, Guest Experience Manager v zařízení El Embajador, A Royal Hideaway Hotel, odpověděl na tuto recenzi.
     Dear Mr. Compass02429784231, We thank you for having dedicated your time to share your recent experience with the El Embajador, a Royal Hideaway Hotel. We are very pleased to know that we were able to exceed your expectations. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Best Regards, Anais G. Peron Guest Experience Manager

    HODNOCENÍ

    Round Indicators

    • březen 19 2019
    • Las Vegas, Nevada
    • Služební cesty

    lindahA8809PG

    “Great Hotel with exceptional Staff”


    I always enjoy my stay at the El Embajador. I stay in the junior suites that have access to the Royal Lounge area on the 8th floor. You get exceptional service from each of the staff on the 8th floor and also on the main level. The food is very good. Always tip your server in cash in the DR as well as Central America so the server receives the full tip. Other wise the establishments will keep part of the server's tips. The rooms are very clean and comfortable. If your room is on the ocean side with the pool below you will have an issue with the loud music if there is a band or DJ playing but the view makes up for the inconvenience.


    AnaisgPeron, Guest Experience Manager v zařízení El Embajador, A Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear Mr. Hiraldo, We thank you for the time spent sharing your impressions of your recent stay at El Embajador, a Royal Hideaway, and that this review is so detailed and positive. It is a privilege to have had the opportunity to serve you and meet all your needs, we are at your service. We hope to continue being your first lodging option every time you visit the city of Santo Domingo. Best regards, Anais G. Peron Guest Experience Manager

    HODNOCENÍ

    Round Indicators

    • březen 17 2019
    • Toronto, Kanada
    • Služební cesty

    Steve D

    “Beautiful property/rooms, but staff problems”


    This is a gorgeous property in a great location. The rooms have been upgraded and are luxuriois. Problem is 3 people in our group had mini bar charges added to our bill and the complementary bottled water seems to have been refilled (one seal was cracked and one bottle had the sealed cap only partially on). Really too bad that these things are going on given the quality of the hotel.


    AnaisgPeron, Guest Experience Manager v zařízení El Embajador, A Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear Mr. Steve D, We thank you for taking the time to share experience with us, as your comments are essential for our constant improvement. There are few guests like you, who send us their complaints in this way to make us understand where we fail and how we should improve. We will investigate regarding the mini bar charges to your bill as these things are not supposed to happen and it's a unfortunately that this happened to you. Regarding on the contrary for the "refilled bottle", please be assure that we do not refill bottles in our hotel. We take pride in taking care of our customers and we would never compromise your health putting opened bottles in your room. We are sure something very specific happened and we will investigate this matter very carefully and we will contact you directly. We thank you again for letting us know the details of your stay, the opinions of our guests provide us the opportunity to see our hotel through their eyes, pointing out any service that may have room for improvement to optimize the stay of our future guests. We remain at your complete disposal, please feel free to contact us at the email for the Guest Service, in any moment, Best Regards, Anais G. Peron Guest Experience Manager

    HODNOCENÍ

    Round Indicators

    • březen 15 2019
    • Rockaway Park, New York
    • S rodinou

    irispena79

    “Amazing Hotel ”


    One of the best Hotel.An Without doubt this Hotel become one of our favorite hotels We stayed in the capital Santo Domingo, during our time in For my cousin weddings. Since we arrival we were warmly welcomed, an smile by the staff. Since I’m a member of my Barcelo we were upgraded to the Ambassador Floor . The staff was extremely friendly and very educated and respectful person. the restaurant very flexible and the food excellent and the restaurant supervisor s chef and staff deserves a special thanks. I Also like to give special thanks to Mrs.K.Rosario in the embassador reception Lounge. We had great time there. I love this hotel so much I’m going back on in the summer. I also thank a lot for the help with my reservation Mr. Manuel Mena & Mr.Franklyn in the call center. They are excellent and and they understand you needs. Thank all the staff. Excellent hotel we Recommend it.💯 .


    AnaisgPeron, Guest Experience Manager v zařízení El Embajador, A Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear Mrs. irispena79 What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Best Regards, Anais G. Peron Guest Experience Manager

    HODNOCENÍ

    Round Indicators

    • březen 11 2019
    • San Juan, Portoriko
    • Páry

    Mobile37815286387

    “A place to experience.”


    It is like no other hotel you have visited in the USA. The service is A+, the food is A+, The rooms are A+, The cleanness is A+ and the available transportation is A+. The business halls are just plain awesome. Very spacious and comfortable.


    AnaisgPeron, Guest Experience Manager v zařízení El Embajador, A Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear Mr. Mobile37815286387, We thank you for having dedicated your time to share your recent experience with the El Embajador, a Royal Hideaway Hotel. We are very pleased to know that we were able to exceed your expectations in all department and that your stay was such a good moment for you. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Best Regards, Anais G. Peron Guest Experience Manager

    HODNOCENÍ

    Round Indicators

    • březen 10 2019
    • Služební cesty

    Compass02429784231

    “Great hotel nice service”


    Great hotel nice service.i woyld recommened any time.Entertaiment with the piano was great.friendly staff. Rooms are clean an spacious. Breakfast has great variety fresh juices and fruits were very nice


    AnaisgPeron, Guest Experience Manager v zařízení El Embajador, A Royal Hideaway Hotel, odpověděl na tuto recenzi.
    Dear Mr. Compass02429784231, We thank you for having dedicated your time to share your recent experience with the El Embajador, a Royal Hideaway Hotel. We are very pleased to know that we were able to exceed your expectations. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Best Regards, Anais G. Peron Guest Experience Manager

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