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Barceló Hotel Pool Royal Hideaway Playacar Resort

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The Royal Hideaway experience

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Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  

How to get to the hotel

T + 52 984 873 45 00

playacar@royalhideaway.com

Places of Interest

60,5 km  Mezinárodní letiště Cancún 

10 min. Playa del Carmen

Názory klientů

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Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6354 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby

Názory

Výborné

73% Complete

4641

Velmi dobré

16% Complete

1070

Normální

5% Complete

370

Špatné

2% Complete

168

Velmi špatné

1% Complete

105

Filtrovat podle

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    Round Indicators
    GoodAmanda Jacksonville, Florida. 09/17/2019 Páry

    “Resort has gone downhill, not 4.5 or 5 stars”

    The rooms were fantastic. The grounds especially the pool need a lot of updating. There were numerous missing tiles and cracks in all pools especially the private pool. The stucco work around the private pool was also very worn and old. The pools were filthy continually, with sand leaves, and bugs. The waterways around the grounds also seem old and not well maintained. We were there in February and felt like a lot has gone downhill with the resort in that short 7 month time frame. My husband and I thought Azia was good. Spices and The Grill not so much as compared to 7 months ago. The quality of steak was very fatty at The Grill and the fish not so good. You used to offer lobster but now they want an additional $50 per person. We both had the traditional Yucatán Pork at Spices, the meat was very fatty and I couldn’t even eat mine. This is very different from the same version at Barcelo. The deck lunch was excellent at Spices. Unfortunately this was closed 2 of our 4 days there due to an event. When we were there in February it wasn’t open at all and we feel that this was a disappointment seeing that we were there for 8 days and would have loved to have had lunch there and had options other than eating lunch downstairs at the grill everyday. We enjoyed the dinner show a lot and the food was excellent as well as the entertainment celebrating Mexico’s Independence Day. Entertainment was wonderful, tequila tasting was fun. We really enjoyed afternoon tea, however this has changed since we were last there. You used to get your own tower of treats included macaroons which I loved. I was very disappointed that nothing was done special for my husbands birthday the day that we checked in. I had specified on our reservation that it was his birthday. Called back to make sure it was in the system. Emailed Mario the concierge a few days prior to check in to make a special dinner (we were given a 10pm reservation at Azia and seated at a regular table and not in the private room.) They did not put a candle in his dessert as I had asked when we checked into dinner, no cake delivered to the room as was done for my birthday there in the past. Our concierge was decorating someone else’s room the day after my husbands birthday and when I saw him doing it he said it’s your husbands birthday. I told it was the day before and he asked if I wanted him to decorate our room, he did it the following day which was 3 days after my husbands actual birthday. Overall there were some plus’s but definitely a lot of minus’s. It really is a shame that this resort is advertised as 4.5 and sometimes 5 stars on certain travel sites. I would say it is higher than a 3.5 but not quite 4 stars in a lot of areas. We met several couples from the UK, some had been there before and also thought it had gone way downhill. The others were disappointed as the resort appeared larger and more well kept in the photos. We all agreed that the star status did not fit the resort unfortunately.
    Zobrazit celé hodnocení

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Amanda: Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    ALDH0000 Dallas, Texas. 09/16/2019 Páry

    “Great for a couples getaway!”

    We had a phenomenal experience at the Royal Hideaway Playacar!! A wonderful all inclusive location. The staff was very attentive, we enjoyed the food, the beach, our accommodations. The spa was amazing!! Well done! We’ll be back!!
    Zobrazit celé hodnocení

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear ALDH00000: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    stephenboros Geneva, Illinois. 09/16/2019 Páry

    “Fourth visit to our little paradise”

    Another fantastic week at the best resort in the Rivera Maya. This place has the best staff that makes you feel welcome and comfortable. Smaller than most reports for that intimate feel yet everything you could want. Definitely not the party resort so don't come looking for shots til 2 am, but you can go into town for that at Coco Bongos. Food is great at all the restaurants. Make your reservations for the week when you arrive and don't sweat it if you can't get the time you want. It all works out. You're on vacation so go with the flow and have a good time.
    Zobrazit celé hodnocení

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Mr Boros: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    tereza-honza 03/22/2019 Páry

    “Krása střídá nádheru”

    Hotel je tak přenádherný, že nám to vyrazilo dech. Skvělý servis, vynikající jídlo, božské snídaně na terase s výhledem na moře, několik krásných bazénů, luxusní pláž, večeře v á la carte restauracích dokonalé. Personál byl velice milý a ochotný. Moc se těšíme, až se sem vrátíme. Doporučujeme!!
    Zobrazit celé hodnocení

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Vážená paní Tereza, Rádi bychom vyjádřili naši vděčnost za komentáře, které jste učinili ohledně vaší nedávné návštěvy, protože nám pomáhají pochopit, jak si naši hosté u nás užívají svého pobytu. Vždy je naším cílem dosáhnout maximální spokojenosti našich zákazníků a jsme rádi, že jste si užili dovolenou s námi. Neustále se snažíme nabídnout tu nejlepší kvalitu a zajistit, aby se všichni naši hosté vrátili domů s krásnými vzpomínkami na dovolenou. Jsme rádi, že jste si nás vybrali na dovolenou, váš názor je pro nás velmi důležitý a my vás ujišťujeme, že se o něj budeme podělit interně. Doufáme, že nám umožníte, aby váš další pobyt byl nezapomenutelný. Nejteplejší pozdravy!

    Round Indicators
    terry b Marietta, Georgia. 06/25/2014

    “Nejlepší z nejlepších”

    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.
    Zobrazit celé hodnocení

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Terry b, Thank you for this great review of your stay with us, we look forward to your next visit in the near future. We really appreciate your feedback. Best Wishes

    HODNOCENÍ

    Round Indicators
    • září 17 2019
    • Jacksonville, Florida
    • Páry

    GoodAmanda

    “Resort has gone downhill, not 4.5 or 5 stars”

    The rooms were fantastic. The grounds especially the pool need a lot of updating. There were numerous missing tiles and cracks in all pools especially the private pool. The stucco work around the private pool was also very worn and old. The pools were filthy continually, with sand leaves, and bugs. The waterways around the grounds also seem old and not well maintained. We were there in February and felt like a lot has gone downhill with the resort in that short 7 month time frame. My husband and I thought Azia was good. Spices and The Grill not so much as compared to 7 months ago. The quality of steak was very fatty at The Grill and the fish not so good. You used to offer lobster but now they want an additional $50 per person. We both had the traditional Yucatán Pork at Spices, the meat was very fatty and I couldn’t even eat mine. This is very different from the same version at Barcelo. The deck lunch was excellent at Spices. Unfortunately this was closed 2 of our 4 days there due to an event. When we were there in February it wasn’t open at all and we feel that this was a disappointment seeing that we were there for 8 days and would have loved to have had lunch there and had options other than eating lunch downstairs at the grill everyday. We enjoyed the dinner show a lot and the food was excellent as well as the entertainment celebrating Mexico’s Independence Day. Entertainment was wonderful, tequila tasting was fun. We really enjoyed afternoon tea, however this has changed since we were last there. You used to get your own tower of treats included macaroons which I loved. I was very disappointed that nothing was done special for my husbands birthday the day that we checked in. I had specified on our reservation that it was his birthday. Called back to make sure it was in the system. Emailed Mario the concierge a few days prior to check in to make a special dinner (we were given a 10pm reservation at Azia and seated at a regular table and not in the private room.) They did not put a candle in his dessert as I had asked when we checked into dinner, no cake delivered to the room as was done for my birthday there in the past. Our concierge was decorating someone else’s room the day after my husbands birthday and when I saw him doing it he said it’s your husbands birthday. I told it was the day before and he asked if I wanted him to decorate our room, he did it the following day which was 3 days after my husbands actual birthday. Overall there were some plus’s but definitely a lot of minus’s. It really is a shame that this resort is advertised as 4.5 and sometimes 5 stars on certain travel sites. I would say it is higher than a 3.5 but not quite 4 stars in a lot of areas. We met several couples from the UK, some had been there before and also thought it had gone way downhill. The others were disappointed as the resort appeared larger and more well kept in the photos. We all agreed that the star status did not fit the resort unfortunately.

    Hotel odpověděl

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Amanda: Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    HODNOCENÍ

    Round Indicators
    • září 16 2019
    • Dallas, Texas
    • Páry

    ALDH0000

    “Great for a couples getaway!”

    We had a phenomenal experience at the Royal Hideaway Playacar!! A wonderful all inclusive location. The staff was very attentive, we enjoyed the food, the beach, our accommodations. The spa was amazing!! Well done! We’ll be back!!

    Hotel odpověděl

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear ALDH00000: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    HODNOCENÍ

    Round Indicators
    • září 16 2019
    • Geneva, Illinois
    • Páry

    stephenboros

    “Fourth visit to our little paradise”

    Another fantastic week at the best resort in the Rivera Maya. This place has the best staff that makes you feel welcome and comfortable. Smaller than most reports for that intimate feel yet everything you could want. Definitely not the party resort so don't come looking for shots til 2 am, but you can go into town for that at Coco Bongos. Food is great at all the restaurants. Make your reservations for the week when you arrive and don't sweat it if you can't get the time you want. It all works out. You're on vacation so go with the flow and have a good time.

    Hotel odpověděl

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Mr Boros: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    HODNOCENÍ

    Round Indicators
    • březen 22 2019
    • Páry

    tereza-honza

    “Krása střídá nádheru”

    Hotel je tak přenádherný, že nám to vyrazilo dech. Skvělý servis, vynikající jídlo, božské snídaně na terase s výhledem na moře, několik krásných bazénů, luxusní pláž, večeře v á la carte restauracích dokonalé. Personál byl velice milý a ochotný. Moc se těšíme, až se sem vrátíme. Doporučujeme!!

    Hotel odpověděl

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Vážená paní Tereza, Rádi bychom vyjádřili naši vděčnost za komentáře, které jste učinili ohledně vaší nedávné návštěvy, protože nám pomáhají pochopit, jak si naši hosté u nás užívají svého pobytu. Vždy je naším cílem dosáhnout maximální spokojenosti našich zákazníků a jsme rádi, že jste si užili dovolenou s námi. Neustále se snažíme nabídnout tu nejlepší kvalitu a zajistit, aby se všichni naši hosté vrátili domů s krásnými vzpomínkami na dovolenou. Jsme rádi, že jste si nás vybrali na dovolenou, váš názor je pro nás velmi důležitý a my vás ujišťujeme, že se o něj budeme podělit interně. Doufáme, že nám umožníte, aby váš další pobyt byl nezapomenutelný. Nejteplejší pozdravy!

    HODNOCENÍ

    Round Indicators
    • červen 25 2014
    • Marietta, Georgia

    terry b

    “Nejlepší z nejlepších”

    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.

    Hotel odpověděl

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Terry b, Thank you for this great review of your stay with us, we look forward to your next visit in the near future. We really appreciate your feedback. Best Wishes

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