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Barceló Hotel Pool  Royal Hideaway Playacar Resort
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Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Places of Interest

60,5 km  Mezinárodní letiště Cancún 

10 min. Playa del Carmen

Názory klientů

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Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6562 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

72% Complete

4779

Velmi dobré

16% Complete

1105

Normální

5% Complete

388

Špatné

2% Complete

180

Velmi špatné

1% Complete

110

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    Round Indicators
    BobgsearchChicago Chicago. 12/13/2019

    “Medium expectations before....exceeded expectations...”

    We were seeking an adults only smallish all inclusive with a nice beach, uncrowded pool areas, and ala carte restaurants. Goals were met.. Hot water was occassionally "tricky", Butler Manage, Mario, the man who manages did a terrific job. Our "butler" Carla was friendly and went out of her way to assist us. with small problems, and also to set reservations . John "blue eyes" down by the pool was constantly assisting guests,. Wait staff went beyond the ave service, Abby in the french restaurant, Danny, Cruz in Spices. All were courteous, and responsive to our requests. Meat dishes in The Grill were Excellent..Spices has good foor, tho sometimes slow. . The resorts grounds are clean. Eveything is within easy walk. Pools are unheated Jacuzzies are cold. Service by the pools, excellent. Beach was clean beautiful sand extending. into the ocean, and water clear enough to see your feet. One can walk for miles on the beach. downside of calm water, very few shells. re Meals. We had at least one dish that was very good at each restaurant (we did not eat at the Asian).We were able to have as much fish as we wanted, the presentation of each dish was very pretty. House wine...well its house wine. The Spanish Merlot was ok. They do have an extensive wine list that will cost you. .We hope to return. . Guess we are old farts? Added bonus:. You should meet some really nice guests from US, Europe, and Canada.

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Mr. Bob, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    cabutler64 Calgary, Kanada. 12/12/2019 Páry

    “Paradise”

    Second time at Royal Hideaway, paradise as always. Love the atmosphere. We are not party people and we appreciate all the secluded pools under the swaying palm trees. The food is delicious and service top notch. Rooms are airy with super comfy beds and the view from the pool and beach are second to none. We hope to return.

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    864doug Wilmington, Delaware. 12/11/2019 Krátké dovolené s přáteli

    “One of the better resorts for sure”

    A more quaint experience with exceptional service and small gripes. Overall experience left a positive impression. Room sound proofing and some slow restaurant service leave something to be desired. Egregious ocean front peddlers but that’s not really the resort’s fault. Breakfast is exceptional. Staff is very friendly. We returned feeling relaxed and happy.

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Mr. Doug, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    tereza-honza 03/22/2019 Páry

    “Krása střídá nádheru”

    Hotel je tak přenádherný, že nám to vyrazilo dech. Skvělý servis, vynikající jídlo, božské snídaně na terase s výhledem na moře, několik krásných bazénů, luxusní pláž, večeře v á la carte restauracích dokonalé. Personál byl velice milý a ochotný. Moc se těšíme, až se sem vrátíme. Doporučujeme!!

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Vážená paní Tereza, Rádi bychom vyjádřili naši vděčnost za komentáře, které jste učinili ohledně vaší nedávné návštěvy, protože nám pomáhají pochopit, jak si naši hosté u nás užívají svého pobytu. Vždy je naším cílem dosáhnout maximální spokojenosti našich zákazníků a jsme rádi, že jste si užili dovolenou s námi. Neustále se snažíme nabídnout tu nejlepší kvalitu a zajistit, aby se všichni naši hosté vrátili domů s krásnými vzpomínkami na dovolenou. Jsme rádi, že jste si nás vybrali na dovolenou, váš názor je pro nás velmi důležitý a my vás ujišťujeme, že se o něj budeme podělit interně. Doufáme, že nám umožníte, aby váš další pobyt byl nezapomenutelný. Nejteplejší pozdravy!

    Round Indicators
    terry b Marietta, Georgia. 06/25/2014

    “Nejlepší z nejlepších”

    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Terry b, Thank you for this great review of your stay with us, we look forward to your next visit in the near future. We really appreciate your feedback. Best Wishes

    HODNOCENÍ

    Round Indicators

    • prosinec 13 2019
    • Chicago

    BobgsearchChicago

    “Medium expectations before....exceeded expectations...”


    We were seeking an adults only smallish all inclusive with a nice beach, uncrowded pool areas, and ala carte restaurants. Goals were met.. Hot water was occassionally "tricky", Butler Manage, Mario, the man who manages did a terrific job. Our "butler" Carla was friendly and went out of her way to assist us. with small problems, and also to set reservations . John "blue eyes" down by the pool was constantly assisting guests,. Wait staff went beyond the ave service, Abby in the french restaurant, Danny, Cruz in Spices. All were courteous, and responsive to our requests. Meat dishes in The Grill were Excellent..Spices has good foor, tho sometimes slow. . The resorts grounds are clean. Eveything is within easy walk. Pools are unheated Jacuzzies are cold. Service by the pools, excellent. Beach was clean beautiful sand extending. into the ocean, and water clear enough to see your feet. One can walk for miles on the beach. downside of calm water, very few shells. re Meals. We had at least one dish that was very good at each restaurant (we did not eat at the Asian).We were able to have as much fish as we wanted, the presentation of each dish was very pretty. House wine...well its house wine. The Spanish Merlot was ok. They do have an extensive wine list that will cost you. .We hope to return. . Guess we are old farts? Added bonus:. You should meet some really nice guests from US, Europe, and Canada.


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Mr. Bob, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    HODNOCENÍ

    Round Indicators

    • prosinec 12 2019
    • Calgary, Kanada
    • Páry

    cabutler64

    “Paradise”


    Second time at Royal Hideaway, paradise as always. Love the atmosphere. We are not party people and we appreciate all the secluded pools under the swaying palm trees. The food is delicious and service top notch. Rooms are airy with super comfy beds and the view from the pool and beach are second to none. We hope to return.


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    HODNOCENÍ

    Round Indicators

    • prosinec 11 2019
    • Wilmington, Delaware
    • Krátké dovolené s přáteli

    864doug

    “One of the better resorts for sure”


    A more quaint experience with exceptional service and small gripes. Overall experience left a positive impression. Room sound proofing and some slow restaurant service leave something to be desired. Egregious ocean front peddlers but that’s not really the resort’s fault. Breakfast is exceptional. Staff is very friendly. We returned feeling relaxed and happy.


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Mr. Doug, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    HODNOCENÍ

    Round Indicators

    • březen 22 2019
    • Páry

    tereza-honza

    “Krása střídá nádheru”


    Hotel je tak přenádherný, že nám to vyrazilo dech. Skvělý servis, vynikající jídlo, božské snídaně na terase s výhledem na moře, několik krásných bazénů, luxusní pláž, večeře v á la carte restauracích dokonalé. Personál byl velice milý a ochotný. Moc se těšíme, až se sem vrátíme. Doporučujeme!!


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Vážená paní Tereza, Rádi bychom vyjádřili naši vděčnost za komentáře, které jste učinili ohledně vaší nedávné návštěvy, protože nám pomáhají pochopit, jak si naši hosté u nás užívají svého pobytu. Vždy je naším cílem dosáhnout maximální spokojenosti našich zákazníků a jsme rádi, že jste si užili dovolenou s námi. Neustále se snažíme nabídnout tu nejlepší kvalitu a zajistit, aby se všichni naši hosté vrátili domů s krásnými vzpomínkami na dovolenou. Jsme rádi, že jste si nás vybrali na dovolenou, váš názor je pro nás velmi důležitý a my vás ujišťujeme, že se o něj budeme podělit interně. Doufáme, že nám umožníte, aby váš další pobyt byl nezapomenutelný. Nejteplejší pozdravy!

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Marietta, Georgia

    terry b

    “Nejlepší z nejlepších”


    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Terry b, Thank you for this great review of your stay with us, we look forward to your next visit in the near future. We really appreciate your feedback. Best Wishes

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