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Habitación del Royal Hideaway Hotel Corales
;
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Mapa a poloha

Avenida Virgen de Guadalupe 21   38679 Playa La Enramada, la Caleta , Costa Adeje   Tenerife  


Places of Interest

23 km Letiště Tenerife Jih

50 m Pláž La Enramada

2,7 km Obchodní centrum Plaza del Duque

6,8 km Vodní park Siam Park

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Prizes and awards

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Royal Hideaway Corales Suites

5.0/5 Round Indicators
| 607 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

87% Complete

530

Velmi dobré

8% Complete

54

Normální

2% Complete

14

Špatné

1% Complete

9

Velmi špatné

0% Complete

1

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    Round Indicators
    CamMills Glasgow, Spojené království. 07/14/2019 S rodinou

    “Things to watch”

    Very limited food restaurant choices for kids as majority of restaurants you had to be 16 - no good for families - limited activities for older children - could have offered more activities to keep them occupied.

    RH_Corales_Resort, Manager v zařízení Royal Hideaway Corales Suites, odpověděl na tuto recenzi.
     Dear Mr. Mills, At Royal Hideaway, we firmly believe that there is always room for improvement and your comments will help our team continue their efforts to meet all of our clients' expectations. For this, we are very grateful for the time you spent sharing your precious feedback. We are concerned on the general appreciation you had of the Resort and we regret that the hotel was not up to your expectations. However, concerning the activities for teenagers, we are actually building a new kids club with a teen room and outdoor activities that will allow teenagers to enjoy their time amongst us as well. Also, concerning the restaurant rule (16 years old minimum), that only applies on the adult side of the hotel. In the family side, we do have the italian restaurant (Il Bocconcino) or the Mediterranean grill (Starfish), in addition to the buffet restaurant, with a 30% discount on the restaurants A La Carte with a half-board regimen. Thank you for your visit, our primary goal being to assure our guests feel comfortable and fully enjoy their holidays, we certainly look forward to welcome you and serve you again, and to have the opportunity to exceed your expectations when you visit us in the future. Kind regards, Simo El Khaoudi Adjunto a Dirección / Assistant Manager Hotel Royal Hideaway Corales Resort 5*****GL

    Round Indicators
    simontU4552XF Cookham, Spojené království. 07/14/2019 Páry

    “Beautiful hotel with incredible staff”

    An amazing hotel that is made all the more special by its wonderful staff. We spent 8 nights in the adults only part of the hotel. The room is large and well-equipped with a coffee machine, quality teas, free standing bath big enough for two, incredibly comfortable bed and a wonderful balcony with sea views. It's clear that all the rooms in the adults section are similar in size and outlook meaning that everyone gets a comparable experience. The adults side has two pools, one on the rooftop and one on the ground floor. Both are great but the rooftop pool is perfect with the panoramic sea views. We celebrated a 30th birthday here and the staff made it feel special with some lovely touches in the room. Breakfast was included and it was always good, plenty of fresh fruits, eggs to order and great coffee. But what really makes this hotel stand out is the staff. Nothing appears to be too much trouble, everything is done with a smile and they seem to make every guest feel valued. The attention to detail is outstanding. The people who work at Corales Beach make it a truly five star experience. Thank you for such a wonderful stay.
    Round Indicators
    whyshouldihaveto Lincolnshire, Spojené království. 07/13/2019 Páry

    “Second visit. Still room for improvement.”

    Room and private pool as well appointed and immaculate as before, plus superbly maintained by those unsung heroes. A slight drop-off in room standards... Top quality bottled water now replaced with cheap generic and I now have to fight for those scrumptious “pillow” chocolates. Olivia restaurant still have the same problems… All egg dishes overcooked, even when undercooked requested - correctly cooked poached and scrambled eggs don’t bounce when dropped! Bacon still an undercooked greasy mess. I love this one. There are two plate warming cabinets. The hottest plates (too hot to handle) are in the cabinet next to the breakfast cereals, the other contains lukewarm plates and is next to the hot food counter. Neither of which are used by cook to order chefs – they use their own supply of cold plates! Then there’s the extensive selection pre-cooked food. All of which are tepid at best. I’ve given up trying to get water hot enough to brew a decent cup of tea. Room service… Answering improved. Now greeted by an individual rather than a Spanish language message, someone that can converse in foreign languages. The perennial problem of lukewarm food still exists. The burger was rather good though. Big bugbear… Despite booking October last year, our request for a specific villa was unsuccessful. We also booked another stay for September, requesting the same room. Informed that villa owners have first grabs followed by a free-for-all that bears little relationship to the concept of first come, first served. Customer requests deserve better consideration. But then, the notion of queuing appears to be uniquely British. Finally, would the senior manager spotted in the Olivia restaurant wearing the poorly tailored suit, open-necked shirt plus hands in pockets care to follow the example of his immaculately presented subordinates? The above might appear overly critical to some but if a hotel aspires to being best in class, it has to deliver on all fronts. Yet again, seriously impressed with almost all staff, but Olivia restaurant equipment, training and procedures still lacking. Maybe the general manager might like to take the occasional unannounced meal there, particularly breakfast. It’s the hotels weakest link. Despite my gripes, still the best resort hotel so far discovered.

    Corales R, General Manager v zařízení Royal Hideaway Corales Suites, odpověděl na tuto recenzi.
     Dear guest, First of all we would like to say thank you very much for sharing this great review of your recent stay at our Royal Hideaway Corales Resort. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We would like to notify that we take in good consideration your feedback, as is crucial in this process to be excellence and we highly value your time and constructive critics. Concerning to the comment of the gastronomy, please accept our apologies for any foods that were not cooked according to your preferences. We promptly forwarded your feedback to the department, which will review its procedures to guarantee compliance with our strict quality standards and to ensure that your expectations are met in the future. Please do not hesitate to inform our staff members should the situation arise again. Please rest assured we have taken good note of your remarks related to the bar and restaurant prices and sincerely regret your dissatisfaction, mostly because we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Thank you for making us your choice when visiting Tenerife. We take good note of your comments in order to keep searching for the excellence, for this reason we are going to take very seriously your feedback. We look forward to welcoming you back again very soon. Kind regards, Fernando Turnes General Manager, Royal Hideaway Corales Resort 5*****GL.

    Round Indicators
    Katie D Londýn, Spojené království. 07/11/2019 S rodinou

    “5 Star Stay”

    The hotel was absolutely stunning - reception felt like something from a movie and even smelt fantastic. The staff were friendly and helpful, the room was clean, modern, spacious and had everything you could need.... can’t wait to go back!!

    Corales R, General Manager v zařízení Royal Hideaway Corales Suites, odpověděl na tuto recenzi.
     Dear guest, First, we would like to thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and review. On the other hand, we are delighted to see that you really enjoyed the beauty of our installations. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Finally, on behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Kind regards, Fernando Turnes General Manager, Royal Hideaway Corales Resort 5*****GL.

    Round Indicators
    simonsheppard Melbourne, Austrálie. 07/10/2019 S rodinou

    “Family trip”

    Slightly away from main centre. Traffic noise at night, had to leave doors closed to block noise out. Staff very friendly and accommodating. On the whole enjoyed our trip. Breakfast very good with plenty of choice, and a lovely spot to start your day.

    Corales R, General Manager v zařízení Royal Hideaway Corales Suites, odpověděl na tuto recenzi.
     Dear guest, First of all we would like to thank you for your time invested in sharing your recent stay in our Royal Hideaway Corales Resort. We are very pleased to read that you enjoy your stay with us. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Finally, again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Fernando Turnes General Manager, Royal Hideaway Corales Resort 5*****GL.

    HODNOCENÍ

    Round Indicators

    • červenec 14 2019
    • Glasgow, Spojené království
    • S rodinou

    CamMills

    “Things to watch”


    Very limited food restaurant choices for kids as majority of restaurants you had to be 16 - no good for families - limited activities for older children - could have offered more activities to keep them occupied.


    RH_Corales_Resort, Manager v zařízení Royal Hideaway Corales Suites, odpověděl na tuto recenzi.
    Dear Mr. Mills, At Royal Hideaway, we firmly believe that there is always room for improvement and your comments will help our team continue their efforts to meet all of our clients' expectations. For this, we are very grateful for the time you spent sharing your precious feedback. We are concerned on the general appreciation you had of the Resort and we regret that the hotel was not up to your expectations. However, concerning the activities for teenagers, we are actually building a new kids club with a teen room and outdoor activities that will allow teenagers to enjoy their time amongst us as well. Also, concerning the restaurant rule (16 years old minimum), that only applies on the adult side of the hotel. In the family side, we do have the italian restaurant (Il Bocconcino) or the Mediterranean grill (Starfish), in addition to the buffet restaurant, with a 30% discount on the restaurants A La Carte with a half-board regimen. Thank you for your visit, our primary goal being to assure our guests feel comfortable and fully enjoy their holidays, we certainly look forward to welcome you and serve you again, and to have the opportunity to exceed your expectations when you visit us in the future. Kind regards, Simo El Khaoudi Adjunto a Dirección / Assistant Manager Hotel Royal Hideaway Corales Resort 5*****GL

    HODNOCENÍ

    Round Indicators

    • červenec 14 2019
    • Cookham, Spojené království
    • Páry

    simontU4552XF

    “Beautiful hotel with incredible staff”


    An amazing hotel that is made all the more special by its wonderful staff. We spent 8 nights in the adults only part of the hotel. The room is large and well-equipped with a coffee machine, quality teas, free standing bath big enough for two, incredibly comfortable bed and a wonderful balcony with sea views. It's clear that all the rooms in the adults section are similar in size and outlook meaning that everyone gets a comparable experience. The adults side has two pools, one on the rooftop and one on the ground floor. Both are great but the rooftop pool is perfect with the panoramic sea views. We celebrated a 30th birthday here and the staff made it feel special with some lovely touches in the room. Breakfast was included and it was always good, plenty of fresh fruits, eggs to order and great coffee. But what really makes this hotel stand out is the staff. Nothing appears to be too much trouble, everything is done with a smile and they seem to make every guest feel valued. The attention to detail is outstanding. The people who work at Corales Beach make it a truly five star experience. Thank you for such a wonderful stay.


    HODNOCENÍ

    Round Indicators

    • červenec 13 2019
    • Lincolnshire, Spojené království
    • Páry

    whyshouldihaveto

    “Second visit. Still room for improvement.”


    Room and private pool as well appointed and immaculate as before, plus superbly maintained by those unsung heroes. A slight drop-off in room standards... Top quality bottled water now replaced with cheap generic and I now have to fight for those scrumptious “pillow” chocolates. Olivia restaurant still have the same problems… All egg dishes overcooked, even when undercooked requested - correctly cooked poached and scrambled eggs don’t bounce when dropped! Bacon still an undercooked greasy mess. I love this one. There are two plate warming cabinets. The hottest plates (too hot to handle) are in the cabinet next to the breakfast cereals, the other contains lukewarm plates and is next to the hot food counter. Neither of which are used by cook to order chefs – they use their own supply of cold plates! Then there’s the extensive selection pre-cooked food. All of which are tepid at best. I’ve given up trying to get water hot enough to brew a decent cup of tea. Room service… Answering improved. Now greeted by an individual rather than a Spanish language message, someone that can converse in foreign languages. The perennial problem of lukewarm food still exists. The burger was rather good though. Big bugbear… Despite booking October last year, our request for a specific villa was unsuccessful. We also booked another stay for September, requesting the same room. Informed that villa owners have first grabs followed by a free-for-all that bears little relationship to the concept of first come, first served. Customer requests deserve better consideration. But then, the notion of queuing appears to be uniquely British. Finally, would the senior manager spotted in the Olivia restaurant wearing the poorly tailored suit, open-necked shirt plus hands in pockets care to follow the example of his immaculately presented subordinates? The above might appear overly critical to some but if a hotel aspires to being best in class, it has to deliver on all fronts. Yet again, seriously impressed with almost all staff, but Olivia restaurant equipment, training and procedures still lacking. Maybe the general manager might like to take the occasional unannounced meal there, particularly breakfast. It’s the hotels weakest link. Despite my gripes, still the best resort hotel so far discovered.


    Corales R, General Manager v zařízení Royal Hideaway Corales Suites, odpověděl na tuto recenzi.
    Dear guest, First of all we would like to say thank you very much for sharing this great review of your recent stay at our Royal Hideaway Corales Resort. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We would like to notify that we take in good consideration your feedback, as is crucial in this process to be excellence and we highly value your time and constructive critics. Concerning to the comment of the gastronomy, please accept our apologies for any foods that were not cooked according to your preferences. We promptly forwarded your feedback to the department, which will review its procedures to guarantee compliance with our strict quality standards and to ensure that your expectations are met in the future. Please do not hesitate to inform our staff members should the situation arise again. Please rest assured we have taken good note of your remarks related to the bar and restaurant prices and sincerely regret your dissatisfaction, mostly because we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Thank you for making us your choice when visiting Tenerife. We take good note of your comments in order to keep searching for the excellence, for this reason we are going to take very seriously your feedback. We look forward to welcoming you back again very soon. Kind regards, Fernando Turnes General Manager, Royal Hideaway Corales Resort 5*****GL.

    HODNOCENÍ

    Round Indicators

    • červenec 11 2019
    • Londýn, Spojené království
    • S rodinou

    Katie D

    “5 Star Stay”


    The hotel was absolutely stunning - reception felt like something from a movie and even smelt fantastic. The staff were friendly and helpful, the room was clean, modern, spacious and had everything you could need.... can’t wait to go back!!


    Corales R, General Manager v zařízení Royal Hideaway Corales Suites, odpověděl na tuto recenzi.
    Dear guest, First, we would like to thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and review. On the other hand, we are delighted to see that you really enjoyed the beauty of our installations. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Finally, on behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Kind regards, Fernando Turnes General Manager, Royal Hideaway Corales Resort 5*****GL.

    HODNOCENÍ

    Round Indicators

    • červenec 10 2019
    • Melbourne, Austrálie
    • S rodinou

    simonsheppard

    “Family trip”


    Slightly away from main centre. Traffic noise at night, had to leave doors closed to block noise out. Staff very friendly and accommodating. On the whole enjoyed our trip. Breakfast very good with plenty of choice, and a lovely spot to start your day.


    Corales R, General Manager v zařízení Royal Hideaway Corales Suites, odpověděl na tuto recenzi.
    Dear guest, First of all we would like to thank you for your time invested in sharing your recent stay in our Royal Hideaway Corales Resort. We are very pleased to read that you enjoy your stay with us. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Finally, again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Fernando Turnes General Manager, Royal Hideaway Corales Resort 5*****GL.

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