Strand des  Hotels Occidental Grand Punta Cana Resort

Occidental Punta Cana

Texto: 37168 In diesem großartigen Resort in Punta Cana finden Sie das beste Wassersportangebot sowie grandiose Unterhaltungsmöglichkeiten, wie die berühmte Diskothek Mangú. Avda. España, S/N. Playa El Cortecito 23301 Punta Cana La Altagracia. República Dominicana
809 221 8787 809 221 8790
Occidental Punta Cana Texto: 37168 4 out of 5 based on 569 ratings. 569 user reviews.
Occidental Punta Cana reviewed by Rudi R on . Befriedigend des wegen, weil uns die ersten 3-4 Tage für den verhältnismäßig teuren Urlaub regelrecht gestohlen wurden.. Wir hatten genug Ansprechpartner für die Reklamationen aber erst nach 3 Tagen hat man uns , ein sehr gut ausgestattetes ,im renovierten Teil des Hotels (Haus 22219)Zimmer geboten. Beanstandungen im ... Rating: 3
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Occidental Punta Cana

Avda. España, S/N. Playa El Cortecito 23301 Punta Cana La Altagracia. República Dominicana  


Attraktionen

24,2 km Internationaler Flughafen Punta Cana

Direkte Strandlage Strand

Premios y Reconocimientos Preise und Auszeichnungen

Bewertungen der Gäste

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Occidental Punta Cana

4.0/5 Round Indicators
| 746 Kritiken

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    Round Indicators
    Tobiquer4ever Plaster Rock, NB. 04/21/2017 Paare

    “SHAME ON BARCELO!”

    We stayed April 5-12th/17. Booked through AirTransat. Upon arrival we were told at check-in that no renovated rooms were available. How is this possible when the Barcelo Hotel Group advertise this as "COMPLETELY RENOVATED"! (See their website). We refused for over an hour until we gave in and went to view a room in building 11. We were given the room card to someone else's room!!! It was already occupied! We returned to the front desk even more upset. There was no explanation or apology for this error. We demanded to speak with the manager but could only speak with the shift supervisor. No help at all. We eventually had to settle for an old room with the promise that we would be moved in two days. We demanded this in writing before heading off to building 10 room 10226. The room itself was not bad. It was very old but at least it had two queen beds pushed together that were very comfortable and new. The bathroom was disgusting! Old tub and fixtures, ceiling had huge sag in it with holes in the tiles everywhere. The second night there, I noticed cockroaches on the bathroom floor😡! NOT HAPPY! The water was shut off every night for how long I do not know. Fridge was not stocked with beer until second day (after we requested it). Facecloths the first day after that usually only one! We were told to be out of our room by 8:00 am on day three so we could be moved. We were out with our luggage and back to the main lobby. We were told to return at 2:00 pm. We did not get our room until 4:00 pm. Our luggage sat the entire day the main lobby! When we finally got to our new room in building 23-room 23116-it was heaven! We were given two separate double beds but by that time we didn't care. We still felt like we had won the lottery! Beautiful room. Fridge was filled daily. I requested diet cola and it was there each day. Also had mini cans of Coors light beer. The patio door opened to chairs, grass and a pool😎. The beach is perfect with new chairs. No palapa huts for shade but plenty of palm trees. The pools are clean and warm. The restaurants are very good. Steakhouse was slow service but excellent steak. The Italian was really good as well. I was worried about the Oriental but it turned out to be my favourite! Deep fried ice cream for dessert was absolutely delicious. The Mexican was tasty too. The main buffet was great for breakfast. One evening we struggled to find good quality, hot food. The pizza and taco stand upstairs is amazing. Exceptional waitress tending tables there!!! Lunch buffet at the beach always good food. Drinks were good to so-so. Beer was cold! Beach entertainment staff were excellent. They work hard to get the crowd involved and always made you laugh. A shout out to Jose, Carolin (Mars😉), and Chocolatty. You are all very professional. CHECK OUT - What a complete joke. No where could they find that we had checked in! Not under our first or second room numbers, nor under our names! How could this be possible? At least Elisabeth had a smile on her face! MY OPINION: I was totally disgusted by the lack of desire from the staff to help anyone at the front desk! Then common sense returned and I realized that these men and women are only doing as they are told by their bosses who are hiding behind the desk in the back room! (Notice the cameras in the upper corners behind desk). To Miguel, Firmin and Henri-you need to go to work for another resort! How you get up and go to work each day I do not know! You must hate your job! I have NEVER in five trips to Punta Cana ever had this type of service upon arrival!!! Your bosses are cowards hiding behind you! Shame on BARCELO for allowing this to happen. TO THE BARCELO GROUP: You have a beautiful resort! Please fix the many problems or you will ruin yourself! You are well on your way with the present conditions! Quit overbooking until all is renovated and PLEASE remove the false advertising on your website stating this is totally renovated! WOULD WE RETURN? Not a chance untill we can be guaranteed that renovations are complete and TripAdvisor reviews are consistently great to excellent".
    Round Indicators
    Rhonda L Moser River, Canada. 04/21/2017 Reisen mit Freunden

    “Bad and good”

    I went with 4 other people, our rooms had no power and no water, bathrooms were not cleaned, some mold in bathroom, toilet not flushed from last occupants. Other peoples clothes in my bed, roof leaked, view was of the septic tank and smell as well. Employees did not want to help you the vendors on the beach were nicer than the staff. Plus side, food and beach were really good, entertainment was awesome and once in new room it was alot better. Do not recommend unless you are for sure in the newly renovated rooms.
    Round Indicators
    Ahmet B 04/06/2017 Reisen mit Freunden

    “Punta cana”

    Zimmer sind nicht so gut aber dafür das feeling und der Service das Essen ist akzeptabel es gibt viele Restaurants die man sich aussuchen kann. Der Strand ist perfekt und die Leute sind sehr nett sehr empfehlenswert!!!!

    gpcsm, Community Manager von Occidental Punta Cana, hat diese Bewertung kommentiert
     Dear Ahmet B, First and foremost, I would like to apologize for being unable to answer in to your review in Portuguese. We try to offer each and every guest a personalized experience even once they’ve left our resort. That said, we truly appreciate the time you’ve taken to provide us with feedback regarding your recent stay at the Occidental Punta Cana. We are glad to hear that we have managed to satisfy most of your expectations. There is nothing more important to us than to offer our guests an excellent holiday experience. Needless to say, we are thrilled to hear that we achieved our goal. Once again, we thank you for choosing the Occidental Punta Cana as your holiday destination. Please do not hesitate to contact us when plans to return do arise. We look forward to welcoming you back. It was our sincerest pleasure to serve you. Cordially, Scarlett Acosta Community Manager

    Round Indicators
    Florim C 04/05/2017 Reisen mit Freunden

    “best time ”

    hammer hotel war ne sehr schöne zeit fort und ich würde jeder zeit wieder hier hin fahren .... super essen geiler strand und immer freundliche mitarbeiter wie z.b la diva sehr hübsche und nette frau und jeden abend gibt es eine schöne show

    gpcsm, Community Manager von Occidental Punta Cana, hat diese Bewertung kommentiert
     Dear Florim C, After extending a warm greeting, I would like to apologize for being unable to answer in to your review in German. We try to offer each and every guest a personalized experience even once they’ve left our resort. That said, we truly appreciate the time you’ve taken to provide us and the TripAdvisor Community with feedback regarding your recent stay at the Occidental Punta Cana. We are glad to hear that we have managed to satisfy most of your expectations. There is nothing more important to us than to offer our guests an excellent holiday experience. Needless to say, we are thrilled to hear that we achieved our goal and, moreso, that our staff member La Diva contributed to the quality of your stay. i will share your comment with her. Once again, we thank you for choosing the Occidental Punta Cana as your holiday destination. Please do not hesitate to contact us when plans to return do arise. We look forward to welcoming you back. It was our pleasure to serve you. Cordial regards, Scarlett Acosta Community Manager

    Round Indicators
    Rudi R 03/23/2017 Paare

    “Befriedigend des wegen, weil uns die ersten 3-4 Tage für den verhältnismäßig teuren Urlaub regelrecht gestohlen wurden..”

    Wir hatten genug Ansprechpartner für die Reklamationen aber erst nach 3 Tagen hat man uns , ein sehr gut ausgestattetes ,im renovierten Teil des Hotels (Haus 22219)Zimmer geboten. Beanstandungen im Zi. 10-128: (nichts gegen Altbau, wenn alles funktioniert!) Radio defektes .Schrankfach (Tresor) heruntergebrochen. Dort tropfte auch Wasser aus der Decke in den Kleiderschrank. Kabel zum FS zu kurz und daher ausgeleiert. 3 Tage kein Fernsehempfang. Dann Sender DW nicht einstellbar. Badewanne und Waschbecken, Wasser läuft nicht ab. Ab und zu nur Kaltwasser. Am Beach waren über 3 Stunden keine Badetücher zu erhalten. Dann wurden 15 Stück beigebracht die in 2 Minuten vergriffen waren.Nun die guten Seiten. Nach dem Umzug ins Haus 22 war alles anders. Vorzüglicher Service. Kein Grund zu einer Beanstandung bei der Unterbringung. Das gesamte Personal war sehr freundlich. Ein großes Lob an die Küche und den Service. Das Freizeitangebot ist auch als sehr gut zu bewerten. An den Außenanlagen fehlte zum Teil die Wartung ( 3 Händetrockner funktionierten nicht) Leider hat sich dort der Herr Hoteldirektor nicht zu erkennen gegeben was ich nicht possitiv fand..

    gpcsm, Community Manager von Occidental Punta Cana, hat diese Bewertung kommentiert
     Dear Rudi R, Thank you for taking a moment to share your recent experience at the Occidental Punta Cana with us and the TripAdvisor Community. I sincerely apologize for being unable to respond to your review in German. We try to give every single one of our guests a very personalized experience, even once they’ve already left the hotel. We always strive to give each and every one of our guests an excellent experience, we do understand that it is not always possible to fulfill all of their expectations. I would like to apologize for anything you might’ve encountered during your time with us that made your holidays less than perfect and left your with such a negative perception of the service we provide our guests. That said, we use guest reviews to determine which areas we need to improve, which is why I have forwarded your suggestions for consideration to the management of the hotel. On behalf of the Occidental Punta Cana and its staff, I would like to reiterate our appreciation for choosing to stay with us. I hope you reconsider giving us another opportunity to serve you and, this time, exceed your expectations. It was truly a pleasure to serve you. Best regards, Scarlett Acosta Community Manager

    BEWERTUNG

    Round Indicators

    • april 21 2017
    • Plaster Rock, NB
    • Paare

    Tobiquer4ever

    “SHAME ON BARCELO!”


    We stayed April 5-12th/17. Booked through AirTransat. Upon arrival we were told at check-in that no renovated rooms were available. How is this possible when the Barcelo Hotel Group advertise this as "COMPLETELY RENOVATED"! (See their website). We refused for over an hour until we gave in and went to view a room in building 11. We were given the room card to someone else's room!!! It was already occupied! We returned to the front desk even more upset. There was no explanation or apology for this error. We demanded to speak with the manager but could only speak with the shift supervisor. No help at all. We eventually had to settle for an old room with the promise that we would be moved in two days. We demanded this in writing before heading off to building 10 room 10226. The room itself was not bad. It was very old but at least it had two queen beds pushed together that were very comfortable and new. The bathroom was disgusting! Old tub and fixtures, ceiling had huge sag in it with holes in the tiles everywhere. The second night there, I noticed cockroaches on the bathroom floor😡! NOT HAPPY! The water was shut off every night for how long I do not know. Fridge was not stocked with beer until second day (after we requested it). Facecloths the first day after that usually only one! We were told to be out of our room by 8:00 am on day three so we could be moved. We were out with our luggage and back to the main lobby. We were told to return at 2:00 pm. We did not get our room until 4:00 pm. Our luggage sat the entire day the main lobby! When we finally got to our new room in building 23-room 23116-it was heaven! We were given two separate double beds but by that time we didn't care. We still felt like we had won the lottery! Beautiful room. Fridge was filled daily. I requested diet cola and it was there each day. Also had mini cans of Coors light beer. The patio door opened to chairs, grass and a pool😎. The beach is perfect with new chairs. No palapa huts for shade but plenty of palm trees. The pools are clean and warm. The restaurants are very good. Steakhouse was slow service but excellent steak. The Italian was really good as well. I was worried about the Oriental but it turned out to be my favourite! Deep fried ice cream for dessert was absolutely delicious. The Mexican was tasty too. The main buffet was great for breakfast. One evening we struggled to find good quality, hot food. The pizza and taco stand upstairs is amazing. Exceptional waitress tending tables there!!! Lunch buffet at the beach always good food. Drinks were good to so-so. Beer was cold! Beach entertainment staff were excellent. They work hard to get the crowd involved and always made you laugh. A shout out to Jose, Carolin (Mars😉), and Chocolatty. You are all very professional. CHECK OUT - What a complete joke. No where could they find that we had checked in! Not under our first or second room numbers, nor under our names! How could this be possible? At least Elisabeth had a smile on her face! MY OPINION: I was totally disgusted by the lack of desire from the staff to help anyone at the front desk! Then common sense returned and I realized that these men and women are only doing as they are told by their bosses who are hiding behind the desk in the back room! (Notice the cameras in the upper corners behind desk). To Miguel, Firmin and Henri-you need to go to work for another resort! How you get up and go to work each day I do not know! You must hate your job! I have NEVER in five trips to Punta Cana ever had this type of service upon arrival!!! Your bosses are cowards hiding behind you! Shame on BARCELO for allowing this to happen. TO THE BARCELO GROUP: You have a beautiful resort! Please fix the many problems or you will ruin yourself! You are well on your way with the present conditions! Quit overbooking until all is renovated and PLEASE remove the false advertising on your website stating this is totally renovated! WOULD WE RETURN? Not a chance untill we can be guaranteed that renovations are complete and TripAdvisor reviews are consistently great to excellent".


    BEWERTUNG

    Round Indicators

    • april 21 2017
    • Moser River, Canada
    • Reisen mit Freunden

    Rhonda L

    “Bad and good”


    I went with 4 other people, our rooms had no power and no water, bathrooms were not cleaned, some mold in bathroom, toilet not flushed from last occupants. Other peoples clothes in my bed, roof leaked, view was of the septic tank and smell as well. Employees did not want to help you the vendors on the beach were nicer than the staff. Plus side, food and beach were really good, entertainment was awesome and once in new room it was alot better. Do not recommend unless you are for sure in the newly renovated rooms.


    BEWERTUNG

    Round Indicators

    • april 6 2017
    • Reisen mit Freunden

    Ahmet B

    “Punta cana”


    Zimmer sind nicht so gut aber dafür das feeling und der Service das Essen ist akzeptabel es gibt viele Restaurants die man sich aussuchen kann. Der Strand ist perfekt und die Leute sind sehr nett sehr empfehlenswert!!!!


    gpcsm, Community Manager von Occidental Punta Cana, hat diese Bewertung kommentiert
    Dear Ahmet B, First and foremost, I would like to apologize for being unable to answer in to your review in Portuguese. We try to offer each and every guest a personalized experience even once they’ve left our resort. That said, we truly appreciate the time you’ve taken to provide us with feedback regarding your recent stay at the Occidental Punta Cana. We are glad to hear that we have managed to satisfy most of your expectations. There is nothing more important to us than to offer our guests an excellent holiday experience. Needless to say, we are thrilled to hear that we achieved our goal. Once again, we thank you for choosing the Occidental Punta Cana as your holiday destination. Please do not hesitate to contact us when plans to return do arise. We look forward to welcoming you back. It was our sincerest pleasure to serve you. Cordially, Scarlett Acosta Community Manager

    BEWERTUNG

    Round Indicators

    • april 5 2017
    • Reisen mit Freunden

    Florim C

    “best time ”


    hammer hotel war ne sehr schöne zeit fort und ich würde jeder zeit wieder hier hin fahren .... super essen geiler strand und immer freundliche mitarbeiter wie z.b la diva sehr hübsche und nette frau und jeden abend gibt es eine schöne show


    gpcsm, Community Manager von Occidental Punta Cana, hat diese Bewertung kommentiert
    Dear Florim C, After extending a warm greeting, I would like to apologize for being unable to answer in to your review in German. We try to offer each and every guest a personalized experience even once they’ve left our resort. That said, we truly appreciate the time you’ve taken to provide us and the TripAdvisor Community with feedback regarding your recent stay at the Occidental Punta Cana. We are glad to hear that we have managed to satisfy most of your expectations. There is nothing more important to us than to offer our guests an excellent holiday experience. Needless to say, we are thrilled to hear that we achieved our goal and, moreso, that our staff member La Diva contributed to the quality of your stay. i will share your comment with her. Once again, we thank you for choosing the Occidental Punta Cana as your holiday destination. Please do not hesitate to contact us when plans to return do arise. We look forward to welcoming you back. It was our pleasure to serve you. Cordial regards, Scarlett Acosta Community Manager

    BEWERTUNG

    Round Indicators

    • märz 23 2017
    • Paare

    Rudi R

    “Befriedigend des wegen, weil uns die ersten 3-4 Tage für den verhältnismäßig teuren Urlaub regelrecht gestohlen wurden..”


    Wir hatten genug Ansprechpartner für die Reklamationen aber erst nach 3 Tagen hat man uns , ein sehr gut ausgestattetes ,im renovierten Teil des Hotels (Haus 22219)Zimmer geboten. Beanstandungen im Zi. 10-128: (nichts gegen Altbau, wenn alles funktioniert!) Radio defektes .Schrankfach (Tresor) heruntergebrochen. Dort tropfte auch Wasser aus der Decke in den Kleiderschrank. Kabel zum FS zu kurz und daher ausgeleiert. 3 Tage kein Fernsehempfang. Dann Sender DW nicht einstellbar. Badewanne und Waschbecken, Wasser läuft nicht ab. Ab und zu nur Kaltwasser. Am Beach waren über 3 Stunden keine Badetücher zu erhalten. Dann wurden 15 Stück beigebracht die in 2 Minuten vergriffen waren.Nun die guten Seiten. Nach dem Umzug ins Haus 22 war alles anders. Vorzüglicher Service. Kein Grund zu einer Beanstandung bei der Unterbringung. Das gesamte Personal war sehr freundlich. Ein großes Lob an die Küche und den Service. Das Freizeitangebot ist auch als sehr gut zu bewerten. An den Außenanlagen fehlte zum Teil die Wartung ( 3 Händetrockner funktionierten nicht) Leider hat sich dort der Herr Hoteldirektor nicht zu erkennen gegeben was ich nicht possitiv fand..


    gpcsm, Community Manager von Occidental Punta Cana, hat diese Bewertung kommentiert
    Dear Rudi R, Thank you for taking a moment to share your recent experience at the Occidental Punta Cana with us and the TripAdvisor Community. I sincerely apologize for being unable to respond to your review in German. We try to give every single one of our guests a very personalized experience, even once they’ve already left the hotel. We always strive to give each and every one of our guests an excellent experience, we do understand that it is not always possible to fulfill all of their expectations. I would like to apologize for anything you might’ve encountered during your time with us that made your holidays less than perfect and left your with such a negative perception of the service we provide our guests. That said, we use guest reviews to determine which areas we need to improve, which is why I have forwarded your suggestions for consideration to the management of the hotel. On behalf of the Occidental Punta Cana and its staff, I would like to reiterate our appreciation for choosing to stay with us. I hope you reconsider giving us another opportunity to serve you and, this time, exceed your expectations. It was truly a pleasure to serve you. Best regards, Scarlett Acosta Community Manager

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