Wiedereröffnung des Occidental Punta Cana

In einem vollständig renovierten 5-Sterne-Hotel zu übernachten, bedeutet, jeden Tag an einem atemberaubenden Korallenstrand und dem wunderschönen Meer am Bávaro Beach aufzuwachen.

Darüber hinaus können die Gäste ein umfangreiches gastronomisches Angebot sowie Sport- und Freizeitaktivitäten in der Dominikanischen Republik genießen.

Schwimmbecken des  Hotels Occidental Grand Punta Cana Resort

Royal Level at Occidental Punta Cana

Texto: 37262 Ein exklusiver Club, in dem jeder Gast in den Genuss eines Whirlpools und von VIP-Serviceleistungen an einem der schönsten Strände von Punta Cana kommt. Avenida España | 2300 Bávaro | La Altagracia
809 221 8787 809 221 8790
Royal Level at Occidental Punta Cana Texto: 37262 4 out of 5 based on 235 ratings. 235 user reviews.
Royal Level at Occidental Punta Cana reviewed by LisaV61 on . Winter Get-Away Traveled with another couple and two friends. We were confirmed in the Royal Club but on arrival there weren't any rooms available. We were very disappointed. We ended up in a First Club Room ... Rating: 4
map

Royal Level at Occidental Punta Cana

Avenida España   2300 Bávaro   La Altagracia  


Attraktionen

24,2 km Aeropuerto Internacional Punta Cana

3,3 km Strand

Premios y Reconocimientos Preise und Auszeichnungen

Bewertungen der Gäste

Es gibt keine besseren Experten als andere Reisende.

Royal Level at Occidental Punta Cana

4.0/5 Round Indicators
| 288 Kritiken

GESAMTBEWERTUNG

Round Indicators

DETAILLIERTE BEWERTUNG

Round Indicators

Preis-Leistungs-Verhältnis

Round Indicators

Lage

Round Indicators

Schlafqualität

Round Indicators

Zimmer

Round Indicators

Sauberkeit

Round Indicators

Service


BEWERTUNG VON REISENDEN

Hervorragend

46% Complete

134

Sehr gut

22% Complete

65

Normal

11% Complete

34

Schlecht

9% Complete

26

Sehr schlecht

11% Complete

33

Filtern nach

Ordnen nach

    Round Indicators
    588sk2015 Philadelphia, Pennsylvania. 02/20/2017 Paare

    “A trip that was not what we bargained for”

    My husband and I have five children and were extremely excited to finally have an opportunity to get away together. At first, the transportation company took us to the wrong Occidental. The transportation company wrote on our ticket that we were to go to Occidental Carribe, unbeknownst to us. We stood in line at Carribe for probably an hour to get told that we were in the wrong hotel, and we would need to pay for a taxi - cash only - to get to Occidental Punta Cana. We waited another 45 minutes for a taxi. He took us to the Occidental Punta Cana and the wait line for check in was another hour long. Upon check in, we got to our room exhausted. It was a pretty room, but very cold, we tried to adjust the thermostat and it was obliviously broken. We set our stuff down and went to make restaurant reservations for the week and they told us we would have to wait for the next day because it was too late. We then asked where there was wifi available since the website said it was available in certain places. Guest services told us, no, to gain access to wifi, it was $10 per device, per day. This was not listed anywhere on the website. We told them about the room being very cold. The next 24 hours we spent trying to explain to guest services and maintenance that the air conditioner would not stop running. They could not understand what we meant, no matter how we tried to explain it. They even asked me where we were from and maybe we just don't like the cold. We tried to explain that first, we came on vacation away from the cold, and two, this was an air conditioner that was running non stop, keeping the room at around 60F degrees. Finally they moved us to a new room. The room they moved us to was beautiful, and the air worked appropriately. We went to leave for breakfast the next day and they asked us if we were celebrating anything. My husband explained we were there for my birthday, and they offered a special breakfast for that. We went, only to find we were at a sales breakfast, they were trying to sell us the "quality" packages to be in the Vacation Club. We tried to decline politely and leave, only to have person after person come and ask us to stay a bit longer while they explained why we needed to buy this. We should've just been rude and walked away since we ended up losing 2 hours of our morning. When we got out, we missed making reservations for dinner again, because "it was too late, all restaurants were booked for the whole week, try tomorrow" I went to go for a run along the marked running path and was shouted out and escorted to the gym by security. They're doing construction, so the path is closed. The gym was nice, had everything that's needed. We finished working out and went back to the room to shower. The water was turned off. We called the front desk, who sent maintenance. When maintenance arrived, they told us the resorts were doing construction, so the water had to be shut off everyday. He told us to give it an hour or so. We can tell you, the water was shut off everyday. It was during the middle of the day when they majority of the people weren't in their rooms, but it would've been nice if they informed you of this so you could arrange your day around it. We did go to Santo Domingo on a tour - and this by far was the best part of the trip. We did use the spa and got the fish pedicure - fabulous, as well as massages - they did a good job. Our last day we went to go down to the beach and went for towels. They were out of towels. They said "Come back in 30 Dominican minutes" so we waited an hour to get a towel. The service at this hotel is subpar unless you have cash to slip into their hands. Everyone there is disinterested unless you show cash, then they're willing to help depending on how much you're willing to pay. If you have a problem, suddenly they don't seem to understand what your problem is. When you take the time to explain it, there is no concern, just "wait" and they'll get to it. We spent more time trying to get our room fixed and our reservations for dinner than we did enjoying ourselves. The food was good, not great. There was nothing there that was so good I felt the need to want it twice. To get our reservations in the end, we gave the person scheduling reservations money to get us in. We received a small bottle of alcohol as a "gift" with our massages. We did not open this and planned to bring it home. Someone opened and drank half of this bottle at some point. My husband and I aren't really drinkers and only had a drink with dinner each night, so we know neither of us actually drank this. Summary - We found the front desk staff/guest services had limited language capabilities which made everything difficult. You would expect the front desk staff to have the highest skill set with languages since they're checking everyone in and answering calls. Their overall willingness to resolve issues was poor. There was never an apology or concern. We had to pay to actually get into the restaurants. We had to pay per day for wifi to communicate with our children and my mother who was caring for them. The grounds/pools/beach were good, the pictures hold up to that much. My husband and I walked away feeling like we definitely lost money coming on this trip. We were shelling out extra cash left and right to meet the basic accommodations like eating and wifi and towels. We spent the first 36 hours in our room in sweats until they moved us and then had to rearrange when we would shower each day to have water. We were asked what we were celebrating only as a sales pitch, not because anyone actually wanted to do an "extra" or say happy birthday. All in all, a disappointment. I messaged my travel agent everything that happened, informed her that I would not recommend this hotel to other clients, nor would I be interested in returning here again. We finally got away for our first time in years, and if it were not for our desire to just enjoy each others company, we would have spent the entire time being stressed out about all the set backs. Thank goodness there was sun!
    Round Indicators
    A B 02/20/2017 Familie

    “Excellent Resort”

    Fantastic experience. The food is incredible. The staff wonderful, and the resort is extremely well cared for. I would go back here. The beach is superb, and the place is extremely well run. I think it's a 5 star. Room was very modern, and clean
    Round Indicators
    gonzo3068 . 02/20/2017 Paare

    “Great trip”

    Wife & I just had a great time. Well designed resort. Very reasonable, great staff😎 food was good lots of choices. Clean beach, very nice, pools were very nice & clean. Happy to return 😀sign in was a little slow, more staff needed for large groups coming in.
    Round Indicators
    t4c22 Windsor, Kanada. 02/18/2017 Familie

    “Pristine beaches, beautiful rooms and delicious food!”

    My mother, sister and I enjoyed a week's vacation at this resort. We were very pleased with our stay. The rooms were beautiful and clean. Our check-in went without a hitch...thank you, Pablo! The beaches are some of the best I've seen. They comb them every morning and they are well maintained. You do need to go down early in the morning to stake out your chairs but the sunrises are worth the effort! We tried a couple of the a la carte restaurants but frankly we went back to the buffet. They were ok, but the buffet was fabulous and there was always lots to choose from. If you do plan to do the a la carte restaurants, sign up the day you arrive or at least the next day as the time slots fill up quickly. The pools here are fantastic. There are so many and they are so big that you never feel like you are crowded. The night time entertainment was ok. We preferred the pre-shows over the actual main events. One suggestion for the hotel itself would be to add an entertainment schedule for the week in your check-in packet. We never knew what was on so a lot of nights we just didn't bother going down to check it out. The staff at the hotel were very helpful and work long, hard hours. The transat guy was less than helpful. He was your best friend during orientation but if you didn't book any trips off the resort with him, he no longer had any use for you. We went to find out the time of our pick up to the airport for our flight home and he didn't even look up from his book. He just said, "no trips? you know I don't make any commissions when you just stay on the resort." We explained that my father had just died and we were not up to any trips, we were just hear to rest. He didn't even look up from his book or respond. His co-worker seemed embarrassed and finally helped us out. So if you need something from Transat, skip Antonio and just look for his co-worker. He was very respectful and helpful. We stayed in building 26, room 202 and just want to say thank you for our room service. We only met briefly and so I don't have a name but she did an amazing job. Thank you! The beds were super comfortable and the linens were lovely. All in all, if you want a family friendly resort, I can't imagine being disappointed at this one. We would sure go back!

    Occidental_PC, Community Manager von Occidental Punta Cana, hat diese Bewertung kommentiert
     Dear T4c22, We truly appreciate the time taken to share you recent experience at the Occidental Punta Cana with us and the TripAdvisor community. I’m general I am pleased to hear that we were able to meet your expectations with regards to our installations, many of the available food options and, most of all, that we were able to offer you a pleasant holiday experience. Unbiased reviews such as your help us improve in the areas that need it. I will ensure that I share your kind words with Pablo, who will be thrilled to learn that his hard work and diligence contributed to making your stay with us a more memorable one. Once again, I would like to take this opportunity to thank you for choosing to stay with us and hope that we have the opportunity to welcome you back. This time, to offer you an experience far better than your last. It was our sincerest pleasure to serve you. Sincerely, Scarlett Acosta Community Manager

    Round Indicators
    1202horselover Lima, Ohio. 02/18/2017 Familie

    “Beautiful trip ”

    Spent 2 weeks here. Had a great time, good volleyball, good food, super service, except for breakfast at the Royal Club--if you want 1-3 cups of coffee forget-- you might get 1 cup before or with your food but don't expect to get the 2nd or 3rd cup even if you keep asking for more coffee. The Royal Club bar at the beach is great Carmen is a sweetheart!!

    Occidental_PC, Scarlett Acosta Community Manager von Occidental Punta Cana, hat diese Bewertung kommentiert
     Dear 1202horselover, We would like to take this opportunity to thank you for taking a moment of your time to share your experience at the Occidental Punta Cana with us. We are pleased to know that in most regards we were able to satisfy your expectations and that, in general, our staff was able to positively contribute to the outcome of your stay. I will share your comment with Carmen. Once again, we express our appreciation to you for having chosen to stay with us at the Occidental Punta Cana. Needless to say, we’d be thrilled to welcome you back in the near future. It was truly a pleasure to serve you. Sincerely, Scarlett Acosta Community Manager

    BEWERTUNG

    Round Indicators

    • februar 20 2017
    • Philadelphia, Pennsylvania
    • Paare

    588sk2015

    “A trip that was not what we bargained for”


    My husband and I have five children and were extremely excited to finally have an opportunity to get away together. At first, the transportation company took us to the wrong Occidental. The transportation company wrote on our ticket that we were to go to Occidental Carribe, unbeknownst to us. We stood in line at Carribe for probably an hour to get told that we were in the wrong hotel, and we would need to pay for a taxi - cash only - to get to Occidental Punta Cana. We waited another 45 minutes for a taxi. He took us to the Occidental Punta Cana and the wait line for check in was another hour long. Upon check in, we got to our room exhausted. It was a pretty room, but very cold, we tried to adjust the thermostat and it was obliviously broken. We set our stuff down and went to make restaurant reservations for the week and they told us we would have to wait for the next day because it was too late. We then asked where there was wifi available since the website said it was available in certain places. Guest services told us, no, to gain access to wifi, it was $10 per device, per day. This was not listed anywhere on the website. We told them about the room being very cold. The next 24 hours we spent trying to explain to guest services and maintenance that the air conditioner would not stop running. They could not understand what we meant, no matter how we tried to explain it. They even asked me where we were from and maybe we just don't like the cold. We tried to explain that first, we came on vacation away from the cold, and two, this was an air conditioner that was running non stop, keeping the room at around 60F degrees. Finally they moved us to a new room. The room they moved us to was beautiful, and the air worked appropriately. We went to leave for breakfast the next day and they asked us if we were celebrating anything. My husband explained we were there for my birthday, and they offered a special breakfast for that. We went, only to find we were at a sales breakfast, they were trying to sell us the "quality" packages to be in the Vacation Club. We tried to decline politely and leave, only to have person after person come and ask us to stay a bit longer while they explained why we needed to buy this. We should've just been rude and walked away since we ended up losing 2 hours of our morning. When we got out, we missed making reservations for dinner again, because "it was too late, all restaurants were booked for the whole week, try tomorrow" I went to go for a run along the marked running path and was shouted out and escorted to the gym by security. They're doing construction, so the path is closed. The gym was nice, had everything that's needed. We finished working out and went back to the room to shower. The water was turned off. We called the front desk, who sent maintenance. When maintenance arrived, they told us the resorts were doing construction, so the water had to be shut off everyday. He told us to give it an hour or so. We can tell you, the water was shut off everyday. It was during the middle of the day when they majority of the people weren't in their rooms, but it would've been nice if they informed you of this so you could arrange your day around it. We did go to Santo Domingo on a tour - and this by far was the best part of the trip. We did use the spa and got the fish pedicure - fabulous, as well as massages - they did a good job. Our last day we went to go down to the beach and went for towels. They were out of towels. They said "Come back in 30 Dominican minutes" so we waited an hour to get a towel. The service at this hotel is subpar unless you have cash to slip into their hands. Everyone there is disinterested unless you show cash, then they're willing to help depending on how much you're willing to pay. If you have a problem, suddenly they don't seem to understand what your problem is. When you take the time to explain it, there is no concern, just "wait" and they'll get to it. We spent more time trying to get our room fixed and our reservations for dinner than we did enjoying ourselves. The food was good, not great. There was nothing there that was so good I felt the need to want it twice. To get our reservations in the end, we gave the person scheduling reservations money to get us in. We received a small bottle of alcohol as a "gift" with our massages. We did not open this and planned to bring it home. Someone opened and drank half of this bottle at some point. My husband and I aren't really drinkers and only had a drink with dinner each night, so we know neither of us actually drank this. Summary - We found the front desk staff/guest services had limited language capabilities which made everything difficult. You would expect the front desk staff to have the highest skill set with languages since they're checking everyone in and answering calls. Their overall willingness to resolve issues was poor. There was never an apology or concern. We had to pay to actually get into the restaurants. We had to pay per day for wifi to communicate with our children and my mother who was caring for them. The grounds/pools/beach were good, the pictures hold up to that much. My husband and I walked away feeling like we definitely lost money coming on this trip. We were shelling out extra cash left and right to meet the basic accommodations like eating and wifi and towels. We spent the first 36 hours in our room in sweats until they moved us and then had to rearrange when we would shower each day to have water. We were asked what we were celebrating only as a sales pitch, not because anyone actually wanted to do an "extra" or say happy birthday. All in all, a disappointment. I messaged my travel agent everything that happened, informed her that I would not recommend this hotel to other clients, nor would I be interested in returning here again. We finally got away for our first time in years, and if it were not for our desire to just enjoy each others company, we would have spent the entire time being stressed out about all the set backs. Thank goodness there was sun!


    BEWERTUNG

    Round Indicators

    • februar 20 2017
    • Familie

    A B

    “Excellent Resort”


    Fantastic experience. The food is incredible. The staff wonderful, and the resort is extremely well cared for. I would go back here. The beach is superb, and the place is extremely well run. I think it's a 5 star. Room was very modern, and clean


    BEWERTUNG

    Round Indicators

    • februar 20 2017
    • Paare

    gonzo3068 .

    “Great trip”


    Wife & I just had a great time. Well designed resort. Very reasonable, great staff😎 food was good lots of choices. Clean beach, very nice, pools were very nice & clean. Happy to return 😀sign in was a little slow, more staff needed for large groups coming in.


    BEWERTUNG

    Round Indicators

    • februar 18 2017
    • Windsor, Kanada
    • Familie

    t4c22

    “Pristine beaches, beautiful rooms and delicious food!”


    My mother, sister and I enjoyed a week's vacation at this resort. We were very pleased with our stay. The rooms were beautiful and clean. Our check-in went without a hitch...thank you, Pablo! The beaches are some of the best I've seen. They comb them every morning and they are well maintained. You do need to go down early in the morning to stake out your chairs but the sunrises are worth the effort! We tried a couple of the a la carte restaurants but frankly we went back to the buffet. They were ok, but the buffet was fabulous and there was always lots to choose from. If you do plan to do the a la carte restaurants, sign up the day you arrive or at least the next day as the time slots fill up quickly. The pools here are fantastic. There are so many and they are so big that you never feel like you are crowded. The night time entertainment was ok. We preferred the pre-shows over the actual main events. One suggestion for the hotel itself would be to add an entertainment schedule for the week in your check-in packet. We never knew what was on so a lot of nights we just didn't bother going down to check it out. The staff at the hotel were very helpful and work long, hard hours. The transat guy was less than helpful. He was your best friend during orientation but if you didn't book any trips off the resort with him, he no longer had any use for you. We went to find out the time of our pick up to the airport for our flight home and he didn't even look up from his book. He just said, "no trips? you know I don't make any commissions when you just stay on the resort." We explained that my father had just died and we were not up to any trips, we were just hear to rest. He didn't even look up from his book or respond. His co-worker seemed embarrassed and finally helped us out. So if you need something from Transat, skip Antonio and just look for his co-worker. He was very respectful and helpful. We stayed in building 26, room 202 and just want to say thank you for our room service. We only met briefly and so I don't have a name but she did an amazing job. Thank you! The beds were super comfortable and the linens were lovely. All in all, if you want a family friendly resort, I can't imagine being disappointed at this one. We would sure go back!


    Occidental_PC, Community Manager von Occidental Punta Cana, hat diese Bewertung kommentiert
    Dear T4c22, We truly appreciate the time taken to share you recent experience at the Occidental Punta Cana with us and the TripAdvisor community. I’m general I am pleased to hear that we were able to meet your expectations with regards to our installations, many of the available food options and, most of all, that we were able to offer you a pleasant holiday experience. Unbiased reviews such as your help us improve in the areas that need it. I will ensure that I share your kind words with Pablo, who will be thrilled to learn that his hard work and diligence contributed to making your stay with us a more memorable one. Once again, I would like to take this opportunity to thank you for choosing to stay with us and hope that we have the opportunity to welcome you back. This time, to offer you an experience far better than your last. It was our sincerest pleasure to serve you. Sincerely, Scarlett Acosta Community Manager

    BEWERTUNG

    Round Indicators

    • februar 18 2017
    • Lima, Ohio
    • Familie

    1202horselover

    “Beautiful trip ”


    Spent 2 weeks here. Had a great time, good volleyball, good food, super service, except for breakfast at the Royal Club--if you want 1-3 cups of coffee forget-- you might get 1 cup before or with your food but don't expect to get the 2nd or 3rd cup even if you keep asking for more coffee. The Royal Club bar at the beach is great Carmen is a sweetheart!!


    Occidental_PC, Scarlett Acosta Community Manager von Occidental Punta Cana, hat diese Bewertung kommentiert
    Dear 1202horselover, We would like to take this opportunity to thank you for taking a moment of your time to share your experience at the Occidental Punta Cana with us. We are pleased to know that in most regards we were able to satisfy your expectations and that, in general, our staff was able to positively contribute to the outcome of your stay. I will share your comment with Carmen. Once again, we express our appreciation to you for having chosen to stay with us at the Occidental Punta Cana. Needless to say, we’d be thrilled to welcome you back in the near future. It was truly a pleasure to serve you. Sincerely, Scarlett Acosta Community Manager

    Schließen 

    Zurück Finden Sie ein Hotel

    Hotels in Mexiko

    Auswählen Mexiko

    Hotels in Spanien

    Auswählen Spanien

    Ich reise von

    ALLES A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    a

      Falsche Daten
      Bitte geben Sie ein gültiges Datum ein

    ÜBERNACHTUNGEN

    (Optionale Daten)

    Ein Rabatt- oder Promotion-Code ist eine Kombination aus Buchstaben und/oder Zahlen für eine Preisermäßigung auf den Normalpreis. Als Mitglied von my Barceló können Sie bei speziellen Kampagnen Rabattcodes erhalten, wenn Sie uns in den sozialen Netzwerken folgen oder Ihre Buchung auf Barcelo.com vornehmen. 

    Wenn Sie über einen Rabattcode verfügen, geben Sie diesen ein, um bei Ihrer Buchung in den Genuss des betreffenden Preisnachlasses zu kommen. Der Preisnachlass wird nicht auf Preise von Extras angewandt. Der gesamte Preisnachlass kann maximal 25 % betragen (außer für letzte Zimmer), wobei die Kombination eines Rabattcodes mit besonderen Preisnachlässen möglich ist. Pro Buchung kann nur ein Rabattcode genutzt werden.

    Die Preise werden geladen...
    Für das Hotel stehen keine Preise zur Verfügung

    Garantiert bester Onlinepreis

    Wenn Sie anderswo einen günstigeren Preis finden, bieten wir Ihnen den allergünstigsten.

    Wir erstatten Ihnen die Differenz und gewähren 10 % zusätzlichen Rabatt auf den endgültigen Buchungspreis. Mehr Informationen erhalten...