Schwimmbecken des Barceló Hotels Grand Faro Los Cabos

Barceló Gran Faro Los Cabos

Texto: 29464 All Inclusive-Resort für anspruchsvolle Gäste am exklusiven Reiseziel Los Cabos Blvd. San Jose S/N, Sección Hotelera 1 | Zona FONATUR C.P. 23400 | San Jose Del Cabo, B.C.S. México
+52 624 14 292 92 +52 624 14 292 90
Barceló Gran Faro Los Cabos Texto: 29464 4 out of 5 based on 2665 ratings. 2665 user reviews.
Barceló Gran Faro Los Cabos reviewed by purrjo on . Fabulous Barcelo is rated as a 4 star hotel but the service is 5 star!!! Every single hardworking staff member from bar tenders, housekeeping, restaurant staff, pool towel attendants, cleaners etc etc goes ... Rating: 5
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Barceló Gran Faro Los Cabos

Blvd. San Jose S/N, Sección Hotelera 1   Zona FONATUR C.P. 23400   San Jose Del Cabo, B.C.S. México  


Attraktionen

20,2 km Internationaler Flughafen Los Cabos

100 m San José del Cabo

2,5 km Club Campestre San José

1,8 km Estero de San José

Bewertungen der Gäste

Es gibt keine besseren Experten als andere Reisende.

Barceló Gran Faro Los Cabos

4.0/5 Round Indicators
| 2694 Kritiken

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Service


BEWERTUNG VON REISENDEN

Hervorragend

43% Complete

1183

Sehr gut

30% Complete

835

Normal

14% Complete

379

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5% Complete

146

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152

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    Round Indicators
    Cindy R 06/23/2017 Paare

    “10 year anniversary ”

    Had a great time Danny, Richard, Freddy and Cesar gave us amazing service!! Thank you for making our trip awesome!! Bar service and beach party were great!! Friendly good drinks rooms were clean amazing time! Will come back soon!
    Round Indicators
    SageNichole Houston, Texas. 06/22/2017 Familie

    “Save Your Money and Go Where They Actually Care”

    First of all I work in the travel industry so I have been all around the world and stayed in a extensive range of hotels and resorts. This resort absolutely was the sole reason for every issue we had during our vacation. There was around forty of us that had booked at this "resort" for a wedding, and each part of the group faced some sort of issue with their stay. Upon arrival we were told that our room was not ready due to maintenance working on an issue. We waited for over two hours for our room with little information or apology. The hotel seems nice, but after an extensive stay you notice it is because they just paint over or sup-par fix the issues. One of the elevators felt like it was breaking down and we thought we were going to get stuck. On one occasion the elevator went down too far and we had to step up to get out. This happened to us on four separate occasions and we let someone know each time, however it took them three days do shut the elevator down. The phones in our room never worked properly, the mechanism on our door was inoperable and our door slammed every time it shut, and we constantly had to replace our key cards, even though it was never near a phone or anything to deactivate it. The staff on this property are the WORST (with the exception of a very few). The tone through out our entire stay was that we were nothing more than a burden to them. Throughout our stay we were never greeted with a smile, offered a thank you for our business or even met with anything other than a nonchalant attitude or the impression that were not a guest, but rather an annoyance. Even reading some of the replies to others issues it seems the half way apologize and then make an excuse as to why the guest was wrong. At any other property the guest is the cash flow so anything and everything will be done to accommodate them, whereas here they tell you that you are wrong and "this is how it works everywhere". Another issue with the staff is that they need to understand that TIPPING IS NOT REQUIRED NOR EXPECTED AT ANY ALL INCLUSIVE RESORT!!! There was a underlying tone that tips were a constant courtesy. The entire reason that all inclusive resorts exist is that the guest has to worry about not one thing including tips. The staff here has a tone that tips are a constant theme, and even after tipping here and there they were still just as terrible. At one point during the wedding dinner the servers TOLD THE GROOM, on his wedding day, "hey man just so you know these guys work for tips". I believe that this was handled later on but the point is that it should not of happened in the first place. Upon check out there was a maintenance issue in our room where something was broken. It was not damages due to neglect, force or intent, but something broken from a force that should not of caused the issue. We were asked to pay for the repairs. I explained to the supervisor that it was a liability and that someone could have been hurt or even killed. All i was met with was inadequate analogies and mediocre apologies, once again making things the guests' fault. I explained that hotels have budget allowances for these things and that there may have been an underlying problem to have caused the situation, to which I was told that they take pictures of each room before each guest (yeah no you don't). After a lengthy discussion the manager Mimi (not sure on spelling) said "well i'm sorry" with a blunt tone and just walked off. I only had to pay a small amount but it was the principal. At any other property they would of asked if I was hurt, this place asked for my credit card. This property made us never want to come back, not only to the resort, but Los Cabos in general. The next time I want to spend a couple thousand dollars on mediocre food, lousy service and constant maintenance issues I will just book a few weeks at a Best Western and load up on TV dinners.

    BarceloGFLC_Manager, Gerente von Barcelo Gran Faro Los Cabos, hat diese Bewertung kommentiert
     Dear SageNichole, We were very disappointed to read your experience during your stay in our Barceló Gran Faro Los Cabos, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We understand that all our guests arrive at the hotel in different times, and we always try our best to have the rooms ready upon check in because we know that they are coming from long hours of traveling, however our check in is at 3:00 pm. We are sorry that we didn’t have the opportunity to have your room ready at check in. In addition, we are remodeling our rooms, changing furniture, TV’s and all the possible amenities to offer our guests rooms that are more comfortable. We didn't have the opportunity to know the situation with maintenance and the staff members during your stay at the hotel; otherwise we would have follow up and give you the immediate solution for this. Please accept our apology. We understand the toilet situation was an accident, however all our guests are responsible for the rooms, we do check all the rooms before giving the keys to our guests with the quality standards, specially this kind of things that could cause an accident, our hotel is always thinking in security. Regarding the waiter situation please be sure that we already took care of this and apply the right measures so a situation like this will never occur again, this is something unacceptable for our standards of service and we inform the father of the groom about the follow up we did. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barcelo Gran Faro Los Cabos will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind Regards,

    Round Indicators
    Zach H 06/22/2017 Paare

    “Vacation with my wife!”

    Amazing vacation with wife. Great place, everyone is friendly. Great hotel service and food is amazing! Activities are awesome and a very relaxed environment. Definitely suggest this hotel! Danny the entertainment coordinator is awesome and hilarious!

    BarceloGFLC_Manager, Gerente von Barcelo Gran Faro Los Cabos, hat diese Bewertung kommentiert
     Dear Zach H, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards,

    Round Indicators
    G K Corona, Kalifornien. 06/22/2017 Familie

    “Room theft beware”

    Hotel is nice enough, food in restaurants was above average, buffet just average. Poolside service above average. Now the bad, they steal from room, your belongings are not safe. Multiple times staff walked in without knocking despite do not disturb sign on door. No free internet anywhere in hotel you have to pay, this should be a deal breaker for anyone considering staying here, even the paid internet was very spotty.

    BarceloGFLC_Manager, Gerente von Barcelo Gran Faro Los Cabos, hat diese Bewertung kommentiert
     Dear G K, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Gran Faro Los Cabos hotel. We are really concern regarding the belongings missing from your room, specially because we didn't have any report of this during your stay with us. Also we offer in all the rooms safety deposit boxes for free so our guests put all the valuables inside. We are sending you a private message to follow up this situation. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Kind Regards,

    Round Indicators
    Mary N Phoenix, Arizona. 06/22/2017 Familie

    “The last experience at the resort is the only one that matters.”

    Check out time is 11:00 AM. At that time your bracelet is cut and you are told you can stay if you want to pay an additional charge. The normal curtesy does not apply here. They didn't ask how our stay was, they didn't ask when our shuttle was or if we needed to have our luggage stored or if we may need a courtesy room. They didn't tell us to relax and enjoy the resort until it was time for us to leave. What they did tell us is that we needed to show a "check out receipt" to the valet to prove we payed all the charges to our room. One man told me he was told he was welcome to wait in the lobby for 3 hours until his shuttle arrived. This is something I have never experienced and it trumped everything that happened before check out.

    BarceloGFLC_Manager, Gerente von Barcelo Gran Faro Los Cabos, hat diese Bewertung kommentiert
     Dear Mary N, We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Gran Faro Los Cabos, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for the check out situation. For us every minute of our guests stay is really important, our check out is at 11:00 am however we want our guests enjoy to the very last minute. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your check out and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind Regards,

    BEWERTUNG

    Round Indicators

    • juni 23 2017
    • Paare

    Cindy R

    “10 year anniversary ”


    Had a great time Danny, Richard, Freddy and Cesar gave us amazing service!! Thank you for making our trip awesome!! Bar service and beach party were great!! Friendly good drinks rooms were clean amazing time! Will come back soon!


    BEWERTUNG

    Round Indicators

    • juni 22 2017
    • Houston, Texas
    • Familie

    SageNichole

    “Save Your Money and Go Where They Actually Care”


    First of all I work in the travel industry so I have been all around the world and stayed in a extensive range of hotels and resorts. This resort absolutely was the sole reason for every issue we had during our vacation. There was around forty of us that had booked at this "resort" for a wedding, and each part of the group faced some sort of issue with their stay. Upon arrival we were told that our room was not ready due to maintenance working on an issue. We waited for over two hours for our room with little information or apology. The hotel seems nice, but after an extensive stay you notice it is because they just paint over or sup-par fix the issues. One of the elevators felt like it was breaking down and we thought we were going to get stuck. On one occasion the elevator went down too far and we had to step up to get out. This happened to us on four separate occasions and we let someone know each time, however it took them three days do shut the elevator down. The phones in our room never worked properly, the mechanism on our door was inoperable and our door slammed every time it shut, and we constantly had to replace our key cards, even though it was never near a phone or anything to deactivate it. The staff on this property are the WORST (with the exception of a very few). The tone through out our entire stay was that we were nothing more than a burden to them. Throughout our stay we were never greeted with a smile, offered a thank you for our business or even met with anything other than a nonchalant attitude or the impression that were not a guest, but rather an annoyance. Even reading some of the replies to others issues it seems the half way apologize and then make an excuse as to why the guest was wrong. At any other property the guest is the cash flow so anything and everything will be done to accommodate them, whereas here they tell you that you are wrong and "this is how it works everywhere". Another issue with the staff is that they need to understand that TIPPING IS NOT REQUIRED NOR EXPECTED AT ANY ALL INCLUSIVE RESORT!!! There was a underlying tone that tips were a constant courtesy. The entire reason that all inclusive resorts exist is that the guest has to worry about not one thing including tips. The staff here has a tone that tips are a constant theme, and even after tipping here and there they were still just as terrible. At one point during the wedding dinner the servers TOLD THE GROOM, on his wedding day, "hey man just so you know these guys work for tips". I believe that this was handled later on but the point is that it should not of happened in the first place. Upon check out there was a maintenance issue in our room where something was broken. It was not damages due to neglect, force or intent, but something broken from a force that should not of caused the issue. We were asked to pay for the repairs. I explained to the supervisor that it was a liability and that someone could have been hurt or even killed. All i was met with was inadequate analogies and mediocre apologies, once again making things the guests' fault. I explained that hotels have budget allowances for these things and that there may have been an underlying problem to have caused the situation, to which I was told that they take pictures of each room before each guest (yeah no you don't). After a lengthy discussion the manager Mimi (not sure on spelling) said "well i'm sorry" with a blunt tone and just walked off. I only had to pay a small amount but it was the principal. At any other property they would of asked if I was hurt, this place asked for my credit card. This property made us never want to come back, not only to the resort, but Los Cabos in general. The next time I want to spend a couple thousand dollars on mediocre food, lousy service and constant maintenance issues I will just book a few weeks at a Best Western and load up on TV dinners.


    BarceloGFLC_Manager, Gerente von Barcelo Gran Faro Los Cabos, hat diese Bewertung kommentiert
    Dear SageNichole, We were very disappointed to read your experience during your stay in our Barceló Gran Faro Los Cabos, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We understand that all our guests arrive at the hotel in different times, and we always try our best to have the rooms ready upon check in because we know that they are coming from long hours of traveling, however our check in is at 3:00 pm. We are sorry that we didn’t have the opportunity to have your room ready at check in. In addition, we are remodeling our rooms, changing furniture, TV’s and all the possible amenities to offer our guests rooms that are more comfortable. We didn't have the opportunity to know the situation with maintenance and the staff members during your stay at the hotel; otherwise we would have follow up and give you the immediate solution for this. Please accept our apology. We understand the toilet situation was an accident, however all our guests are responsible for the rooms, we do check all the rooms before giving the keys to our guests with the quality standards, specially this kind of things that could cause an accident, our hotel is always thinking in security. Regarding the waiter situation please be sure that we already took care of this and apply the right measures so a situation like this will never occur again, this is something unacceptable for our standards of service and we inform the father of the groom about the follow up we did. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barcelo Gran Faro Los Cabos will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind Regards,

    BEWERTUNG

    Round Indicators

    • juni 22 2017
    • Paare

    Zach H

    “Vacation with my wife!”


    Amazing vacation with wife. Great place, everyone is friendly. Great hotel service and food is amazing! Activities are awesome and a very relaxed environment. Definitely suggest this hotel! Danny the entertainment coordinator is awesome and hilarious!


    BarceloGFLC_Manager, Gerente von Barcelo Gran Faro Los Cabos, hat diese Bewertung kommentiert
    Dear Zach H, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards,

    BEWERTUNG

    Round Indicators

    • juni 22 2017
    • Corona, Kalifornien
    • Familie

    G K

    “Room theft beware”


    Hotel is nice enough, food in restaurants was above average, buffet just average. Poolside service above average. Now the bad, they steal from room, your belongings are not safe. Multiple times staff walked in without knocking despite do not disturb sign on door. No free internet anywhere in hotel you have to pay, this should be a deal breaker for anyone considering staying here, even the paid internet was very spotty.


    BarceloGFLC_Manager, Gerente von Barcelo Gran Faro Los Cabos, hat diese Bewertung kommentiert
    Dear G K, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Gran Faro Los Cabos hotel. We are really concern regarding the belongings missing from your room, specially because we didn't have any report of this during your stay with us. Also we offer in all the rooms safety deposit boxes for free so our guests put all the valuables inside. We are sending you a private message to follow up this situation. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Kind Regards,

    BEWERTUNG

    Round Indicators

    • juni 22 2017
    • Phoenix, Arizona
    • Familie

    Mary N

    “The last experience at the resort is the only one that matters.”


    Check out time is 11:00 AM. At that time your bracelet is cut and you are told you can stay if you want to pay an additional charge. The normal curtesy does not apply here. They didn't ask how our stay was, they didn't ask when our shuttle was or if we needed to have our luggage stored or if we may need a courtesy room. They didn't tell us to relax and enjoy the resort until it was time for us to leave. What they did tell us is that we needed to show a "check out receipt" to the valet to prove we payed all the charges to our room. One man told me he was told he was welcome to wait in the lobby for 3 hours until his shuttle arrived. This is something I have never experienced and it trumped everything that happened before check out.


    BarceloGFLC_Manager, Gerente von Barcelo Gran Faro Los Cabos, hat diese Bewertung kommentiert
    Dear Mary N, We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Gran Faro Los Cabos, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for the check out situation. For us every minute of our guests stay is really important, our check out is at 11:00 am however we want our guests enjoy to the very last minute. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your check out and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind Regards,

    Strand des Barceló Hotels Grand Faro Los Cabos

    Ein herrliches Strandhotel in privilegierter Umgebung, das sich perfekt zum Entspannen eignet.

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