Strand des Barceló HotelsMaya Palace Deluxe

Premium Level at Barceló Maya Palace

Texto: 35889 Das exklusivste Hotel des Barceló Maya Grand Resort. Erleben Sie Luxus und Eleganz in diesem einzigartigen Urlaubsresort. Carretera Federal Chetumal-Puerto Juárez, Km. 266,3 | 77750 Riviera Maya, Q.Roo
+52 984 8 751 5 +52 984 8751501
Premium Level at Barceló Maya Palace Texto: 35889 4 out of 5 based on 163 ratings. 163 user reviews.
Premium Level at Barceló Maya Palace reviewed by Alexander S on . BEWARE!!! SUPER UNPROFESSIONAL STAFF IN PREMIUM LEVEL There is an urgent matter that needs immediate attention. My family has been staying at the Barcelo Maya Palace for the past two weeks from 15 till 28 October (booking #######). We have three rooms ... Rating: 1
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Premium Level at Barceló Maya Palace

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo  


Sehenswürdigkeiten

78,7 km Internationalen Flughafen Cancún

0 m Chac Halal Beach

35 km Tulum Ausgrabungsstätte

30 km Xel-Ha

Premios y Reconocimientos Preise und Auszeichnungen

Bewertungen der Gäste

Es gibt keine besseren Experten als andere Reisende.

Premium Level at Barceló Maya Palace

4.0/5 Round Indicators
| 165 Kritiken

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Hervorragend

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    smellycat41 Austin, Texas. 11/10/2017 Paare

    “Great Place!”

    We have enjoyed this place for several years now! Within the last few years we upgraded to the Premium Level which entitles you to an exclusive check-in, choice of restaurants each night of your stay and a fabulous junior suite with jacuzzi and view of the beach. It’s truly a beautiful and relaxing atmosphere!
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    Alexander S 10/27/2017 Familie

    “BEWARE!!! SUPER UNPROFESSIONAL STAFF IN PREMIUM LEVEL”

    There is an urgent matter that needs immediate attention. My family has been staying at the Barcelo Maya Palace for the past two weeks from 15 till 28 October (booking #######). We have three rooms booked with premium service. We have been in the premium concierge area trying to get an extension for the past 3 days. All the while being told that it is fine we will do it the day before your check out by the staff. Now we were sitting here today the staff in the office is telling us there are no rooms available and we will need to get out at 12 pm or else security will throw our things out. First of all we are 3 families with 3 kids (9 months, 2 and 7 year old) with one grandparent. Our flight back to Russia (which is 30 hours long) is at 8 pm. Where are we supposed to put all our luggage, scuba gear, infint, children, and elderly person in this 30+ Celsius weather. They simply won't survive! Second of all how can you threaten your costumers and refuse even to attempt to have the issue resolved and/or come to a mutual agreement/solution. I'm descusted with the way the service staff handled this situation telling me they are 99% booked and can't accommodate us in any way. I was on the officials Barcelo website and am able to book rooms at the palace at this moment, because there are available rooms. The staff is telling me a lie. Second if I do book now I was told by the staff that I will not be able to check in till 3 pm. Making this pointless. I have never been to a hotel, resort or any Hospitality established where the situation has been handled so poorly and rudly. First by shifting blame where the premium Concerge staff is clearly wrong for not working the request of room extension three days ago when we first asked. To the extent of how they threaten to throw all of us with kids and elderly individuals out of the resort if we don't vacate the room by 12pm. I think this situation needs to be reviewed. I will be prosseding on posting this on TripAdvisor Yelp and Facebook of which I'm a very active member. I do not want anyone else to experience such a unpleasant ending to their vacation.

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear Alexander, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we regret that the solution has not been enough to change the missunderstanding. We would like to take the opportunity to explain that due to the high occupancy of our hotel during your stay, we were not able to guarantee a late check out of your room on this occasion, bearing in mind that we always ensure the possibility to use our courtesy room for our guests having late flights back home so that they can take advantage of our hotel's facilities and freshen up before departing for the airport. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. The Management

    Round Indicators
    Osolano7 Riverside, Kalifornien. 10/22/2017 Familie

    “Barcelo Maya Palace Deluxe”

    We have been at Bacelo Maya Grand Resort for the last four years and the service and accommodation are AMAZING, since you walk into the main lobby until you last day of stay, they go out of their way to make your vacation memorable. The cleanest and beauty around is incredible. Mr Omar Pérez Mirafuentes, General Manager of food and beverage, is the person behind the delicious Restaurants and bars all around the resort, his leadership is reflected in every employee as they go out of the way to serve you. Alejandro Peralta, Cesar Tellez, restaurand  managers that together with Yoshua, Elias, Madai and Misael are just a few of the hundreds of employers that made you want to come year after year... you can't go wrong with Barcelo... while other restaurants in the area promise you dreams, Maya Grand Resorts made them come TRUE... can't wait for best year.👍👍👍👍

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear Guest, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improve day by day to over exceed our guest’s expectations. It will be a real pleasure to welcome you back again ! Best Regards. The Management

    Round Indicators
    Miguel C 10/13/2017 Familie

    “JUST GREAT!!”

    Great hotel specially on Premium Level which it's worthy. For Check in I was helped by Fernanda, tooked her time in manage our not so well done reservation. The guys at Coral Grill buffet, David Guzman and Darwin Perez were great l, took good care of us without beeing too much. Food and Drinks are great.

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear Miguel, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We also would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Once more we thank you for sharing your experience with us and look forward to serving you again soon. The Management

    Round Indicators
    rockitogden Thousand Oaks, Kalifornien. 10/03/2017 Familie

    “Great for Family Fun!”

    Before my daughter was born, almost 8 years ago, my wife and I would have never vacationed in a place like this. I used to tell my nephew that there are Hawaii people and there are Istanbul people, and we are definitely Istanbul people. Hawaii people want to relax at the beach and Istanbul people want to explore the world and its different cultures. Well, now that we have a child, we ARE Hawaii people! We have come to the Premium Barcelo for the past 2 years with another family of 4. This place is great with water park, all inclusive food, and a beautiful beach. Its very relaxing and there are great day trips. Near by Rio Secreto is so amazing that we did it 2 years in a row! At first the HUGE buffet seems pretty good with lots of variety, but after a few days you need a change and so an evening in the near by town of Playa Del Carmen is also great fun. We stay in a huge 1 bedroom suite with an ocean view. I love Mexico, even though on the whole it gets bad press in the news.

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear rockitogden, First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Palace hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon! The Management

    BEWERTUNG

    Round Indicators

    • november 10 2017
    • Austin, Texas
    • Paare

    smellycat41

    “Great Place!”


    We have enjoyed this place for several years now! Within the last few years we upgraded to the Premium Level which entitles you to an exclusive check-in, choice of restaurants each night of your stay and a fabulous junior suite with jacuzzi and view of the beach. It’s truly a beautiful and relaxing atmosphere!


    BEWERTUNG

    Round Indicators

    • oktober 27 2017
    • Familie

    Alexander S

    “BEWARE!!! SUPER UNPROFESSIONAL STAFF IN PREMIUM LEVEL”


    There is an urgent matter that needs immediate attention. My family has been staying at the Barcelo Maya Palace for the past two weeks from 15 till 28 October (booking #######). We have three rooms booked with premium service. We have been in the premium concierge area trying to get an extension for the past 3 days. All the while being told that it is fine we will do it the day before your check out by the staff. Now we were sitting here today the staff in the office is telling us there are no rooms available and we will need to get out at 12 pm or else security will throw our things out. First of all we are 3 families with 3 kids (9 months, 2 and 7 year old) with one grandparent. Our flight back to Russia (which is 30 hours long) is at 8 pm. Where are we supposed to put all our luggage, scuba gear, infint, children, and elderly person in this 30+ Celsius weather. They simply won't survive! Second of all how can you threaten your costumers and refuse even to attempt to have the issue resolved and/or come to a mutual agreement/solution. I'm descusted with the way the service staff handled this situation telling me they are 99% booked and can't accommodate us in any way. I was on the officials Barcelo website and am able to book rooms at the palace at this moment, because there are available rooms. The staff is telling me a lie. Second if I do book now I was told by the staff that I will not be able to check in till 3 pm. Making this pointless. I have never been to a hotel, resort or any Hospitality established where the situation has been handled so poorly and rudly. First by shifting blame where the premium Concerge staff is clearly wrong for not working the request of room extension three days ago when we first asked. To the extent of how they threaten to throw all of us with kids and elderly individuals out of the resort if we don't vacate the room by 12pm. I think this situation needs to be reviewed. I will be prosseding on posting this on TripAdvisor Yelp and Facebook of which I'm a very active member. I do not want anyone else to experience such a unpleasant ending to their vacation.


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear Alexander, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we regret that the solution has not been enough to change the missunderstanding. We would like to take the opportunity to explain that due to the high occupancy of our hotel during your stay, we were not able to guarantee a late check out of your room on this occasion, bearing in mind that we always ensure the possibility to use our courtesy room for our guests having late flights back home so that they can take advantage of our hotel's facilities and freshen up before departing for the airport. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. The Management

    BEWERTUNG

    Round Indicators

    • oktober 22 2017
    • Riverside, Kalifornien
    • Familie

    Osolano7

    “Barcelo Maya Palace Deluxe”


    We have been at Bacelo Maya Grand Resort for the last four years and the service and accommodation are AMAZING, since you walk into the main lobby until you last day of stay, they go out of their way to make your vacation memorable. The cleanest and beauty around is incredible. Mr Omar Pérez Mirafuentes, General Manager of food and beverage, is the person behind the delicious Restaurants and bars all around the resort, his leadership is reflected in every employee as they go out of the way to serve you. Alejandro Peralta, Cesar Tellez, restaurand  managers that together with Yoshua, Elias, Madai and Misael are just a few of the hundreds of employers that made you want to come year after year... you can't go wrong with Barcelo... while other restaurants in the area promise you dreams, Maya Grand Resorts made them come TRUE... can't wait for best year.👍👍👍👍


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear Guest, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improve day by day to over exceed our guest’s expectations. It will be a real pleasure to welcome you back again ! Best Regards. The Management

    BEWERTUNG

    Round Indicators

    • oktober 13 2017
    • Familie

    Miguel C

    “JUST GREAT!!”


    Great hotel specially on Premium Level which it's worthy. For Check in I was helped by Fernanda, tooked her time in manage our not so well done reservation. The guys at Coral Grill buffet, David Guzman and Darwin Perez were great l, took good care of us without beeing too much. Food and Drinks are great.


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear Miguel, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We also would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Once more we thank you for sharing your experience with us and look forward to serving you again soon. The Management

    BEWERTUNG

    Round Indicators

    • oktober 3 2017
    • Thousand Oaks, Kalifornien
    • Familie

    rockitogden

    “Great for Family Fun!”


    Before my daughter was born, almost 8 years ago, my wife and I would have never vacationed in a place like this. I used to tell my nephew that there are Hawaii people and there are Istanbul people, and we are definitely Istanbul people. Hawaii people want to relax at the beach and Istanbul people want to explore the world and its different cultures. Well, now that we have a child, we ARE Hawaii people! We have come to the Premium Barcelo for the past 2 years with another family of 4. This place is great with water park, all inclusive food, and a beautiful beach. Its very relaxing and there are great day trips. Near by Rio Secreto is so amazing that we did it 2 years in a row! At first the HUGE buffet seems pretty good with lots of variety, but after a few days you need a change and so an evening in the near by town of Playa Del Carmen is also great fun. We stay in a huge 1 bedroom suite with an ocean view. I love Mexico, even though on the whole it gets bad press in the news.


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear rockitogden, First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Palace hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon! The Management

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