Strand des Barceló HotelsMaya Palace Deluxe

Premium Level at Barceló Maya Palace

Texto: 35889 Das exklusivste Hotel des Barceló Maya Grand Resort. Erleben Sie Luxus und Eleganz in diesem einzigartigen Urlaubsresort. Carretera Federal Chetumal-Puerto Juárez, Km. 266,3 | 77750 Riviera Maya, Q.Roo
+52 984 8 751 5 +52 984 8751501
Premium Level at Barceló Maya Palace Texto: 35889 4 out of 5 based on 141 ratings. 141 user reviews.
Premium Level at Barceló Maya Palace reviewed by Sarah U on . Awesome place to stay! Just returned last night from Barcelo Maya palace. We actually stayed at Barcelo colonial last summer. This entire resort is amazing. The rooms at the palace are a little nicer. We booked the palace ... Rating: 5
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Premium Level at Barceló Maya Palace

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo  


Sehenswürdigkeiten

78,7 km Internationalen Flughafen Cancún

0 m Chac Halal Beach

35 km Tulum Ausgrabungsstätte

30 km Xel-Ha

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Premium Level at Barceló Maya Palace

4.0/5 Round Indicators
| 142 Kritiken

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    Round Indicators
    Alberto J 06/22/2017 Familie

    “Great service makes a difference”

    We had a great time vacationing at this resort. Great service, great food, great hotel. Want to thank our man Darwin Perez for taking care of us. He went the extra mile everyday to make sure we got great service!
    Round Indicators
    Sarah U 06/03/2017 Familie

    “Awesome place to stay!”

    Just returned last night from Barcelo Maya palace. We actually stayed at Barcelo colonial last summer. This entire resort is amazing. The rooms at the palace are a little nicer. We booked the palace because it said it was adult only. It is not. They have one adult only pool. It was fine. Kids did not bother us in the least. If I had to change one thing it would be check in. We arrived on Sunday at 4. We waited in line for over an hour to check in and then it was total mass confusion. We had five adults with two rooms and they really struggled with getting it correct. Then we waited and waited on our luggage to be brought to the room so after calling the front desk. Finally made it to the beach a little after five. Other than that, restaurants were great, staff is super nice and accommodating, the beach is absolutely gorgeous. I highly suggest the spa. We did it last yr and this visit as well. If you book it 24 hrs after you arrive you get 40% off. It's a great price for all you get. Several days our room was cleaned in the morning and evening and chocolate on our bed. All in all this resort is wonderful!

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear Sarah, Thank you for staying with us. We really appreciate the time you took to give us this valuable comments and we apologize for any inconvenience during your check in process we will definitely work on that. We really hope to have the pleasure to welcome you back. Best Regards, The Management

    Round Indicators
    David B Forest, Ohio, United States. 05/15/2017 Paare

    “Pampered Chef incentive trip”

    Some already said it: "Amazing". The staff are so helpful and friendly. The grounds are like paradise. Meticulously maintained. There was a nice variety between the beach and the different pools. Two adults only pools. Two areas especially for kids. We would go back on a heartbeat.

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear David, Thank you very much for your kind review, We are happy to know that your stay was amazing. We will be more than happy to welcome you back . Best Regards, The Management

    Round Indicators
    Anthony A Tiny, Kanada. 05/10/2017 Familie

    “Simply Put---"Amazing Amazing Amazing"”

    We were here from April 30- May 8. The weather was gorgeous gorgeous.. sunny, hot, a bit-o-wind.. but was welcoming with the sun.... there was a storm one evening, but did not affect the trip in anyway... I would be sure to note that I do not understand some of the negative comments for this resort, as the only negative i have, is that i had to leave to soon... those looking to visit this resort.. it is beautiful!!! -- words cannot describe the beauty of this resort. From beautiful paintings, gardens, sculptures, fountains, and a beautiful beach.. cannot ask for anything more on a trip.. :) Our room overlooked the beach front, and was perfect. Our room was spotless, restocked daily, with snacks,and beverages, and towels.. The service we received was beyond exceptional, and made our stay that much more enjoyable. We ate mostly at the Tropical Buffet, and a few times at the Palace Buffet, both were good with many options. We dined at 3 of the ala Cartes - The Santa Fe - Steak House, the Kyota - and the French Restaurant.. My preference of the 3 was the Kyota - the show was amazing.. the food was delish.. My husband enjoyed all 3.. but favored the Steak house :).. The Staff are amazing, friendly and so hardworking.. A big thank you to the staff in The Buffets, Carey Bar , Coral Grill, and Coco Bar.. a special thank you to Antonio,Maria, Alfredo and Juan. Consuela .. you are amazing.. thank you for making our time at the pool so special.... :) The pool.. amazing.. the perfect temperature. The pool is large so even with many guests, it never looks or feels crowded. The Beach – is stunning... there is coral around some of the beach entry, however, there are many entry points that are clear, so is not a point of pain, the sea is amazing. Snorklers.. you will not be disappointed , there is so much underwater fun....yes you can swim with the turtles.. There is never a shortage of beach chairs, with or without shade.. at any time of the day. We were sad to leave.. and cannot wait to return!!! Miss it already!!! Thank you Barcelo!!!!

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear Anthony A., Thank you very much for sharing this great review of your recent stay at Barceló Maya Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We hope to welcome you back soon !! Best Regards. The Management

    Round Indicators
    RickDFIS Thornhill, Kanada. 03/08/2017 Familie

    “Amazing Family Vacation”

    Our Trip To The Barceló Maya Palace Deluxe December 9th-16th, 2016 I travelled to the Barceló Maya Palace Deluxe with my wife, two children ages 1 year old and 2 years old and with my mother and father in law who are seniors. We flew down from Toronto on December 9th and sadly returned on December 16th. I read reviews on Trip Advisor regularly and with the help of our travel agent I booked the Barceló Maya Palace Deluxe months before our departure and then added my in laws just weeks before departure. This is the first time I had ever booked the Premium Level and it was well worth the added price. I have to thank Pedro Vidinha (Error! Hyperlink reference not valid.) from Sunrise Travel Services who looked after the booking and all of our special requests. Pedro was on board early on in the booking and responded promptly to all of my questions. I realized early on that the Barceló Palace Deluxe was different from other hotels I had travelled to in the past, as I was able to get an email response from a person at the hotel as opposed to a general email box. This was very reassuring to me in terms of having our special requests read and considered. I was able to communicate directly via email with Gisel Garcia, the Chief Concierge at the hotel. Ms Garcia took the time to respond and reassure me that the hotel was trying to look after my requests. (And to be clear, all of our special requests were met.) De The flight down from Toronto to Cancun was the usual filled with excitement but it was when we walked out of the terminal that things started to change. We were not loaded onto a bus, which made multiple stops prior to arriving at our hotel, but instead we were ushered into a mini van for our family and one other couple. A pleasant ride down the highway and we were there. The property is beautifully maintained and very large with a great number of amenities. There are several other sister hotels, and as a guest at the Palace, you can use all of the amenities at these hotels as well. These amenities include the Dolphins, which was an eight-minute walk from our room down the beach, the Mayan Mall equipped with a bowling alley and surfing, the Mexican Plaza for shopping. There are many other amenities including the gym, which was well equipped, and the spa, which we toured but did not have time to use. The kid’s pool at the palace was amazing as well, and like EVERYTHING else on the property was very, very clean. Upon arrival our luggage was taken off the van and counted and we were given a ticket for the luggage and then escort to the Premium Lounge to register. What a pleasant experience. Our rooms were ready and they were two doors down from each other on the third floor of the best building on the property in terms of ocean view. AMAZING. Our luggage arrived shortly after we did. I could go on and on about the amazing service we received, and the food and the location and the things to do but it would take longer to write about it than the trip did. The pluses-and a few observations. SERVICE. Everyone was very polite and eager to help. From the maid who cleaned our room, to guest services, to the waiters in the restaurants to the bartenders to the amazing staff in the Premium Lounge. MOBILITY. This is a huge complex and although the buses run between hotels transportation within the property itself is done on foot. For seniors and people with disabilities be aware of this. The golf carts are for luggage and luggage only. The elevators were all working well and there is no problem getting around from top to bottom. We requested a golf cart to take my parents back to the room one evening as they were not feeling well. The staff took them on a luggage golf cart but that is the exception and not the rule. I FOOD –Excellent. We ate in the buffets for breakfast and lunch and had the occasional Room Service (which was included in our package-if not in your package it is pricy.) Very Good. It’s a big property so the wait was about 40 minutes but the food was very good. Local beer including Corona and premium alcohol. A La Carte Restaurants- Excellent. Loved the Brazilian Steakhouse, Seafood, French and Japanese. We also went to the Italian restaurant in the Colonial and although the food was good found the service and atmosphere a bit of a disappointment compared to the restaurants at the palace. At the Brazilian Steakhouse Ishmael Avila and Benjamin Jimenez treated us like royalty. The food was cooked to perfection and the service excellent. Be sure to get Ishmael to make you a Mexican Coffee. It is a show in itself. At the Seafood Restaurant Francisco and Miguel worked hard to look after our every need as well and the food was awesome. Aside from what you order from the menu in both restaurants, samples and seconds were the order of the day. The French Restaurant was also excellent and the service and food were outstanding. I must stress that we were travelling with a two year old child and a one year old child and two seniors so we were not the easiest people to look after and at all of the a la carte restaurants and the buffets we were treated very very well Wi-Fi Included in our package and worked well. Double Decker Bus Great to travel between hotels. It’s a modern bus and very clean but I am not sure it truly runs every 20 minutes. When you are there, visit everything. The Dolphins are just down the beach. Mayan Mall accessible by the double decker bus has Bowling, Surfing a Casino, Shops, and the Mexican Plaza. The premium lounges are located in each hotel and you can use them all if you are on the premium package. I can’t say enough about the amazing level of service we received in the premium lounges we attended Clean, lots of chairs at both. Kids pool is awesome and lots for the kids to do. Beach. Recommend water shoes as some rocks in the water. Almost no current. The best beach is further down to the Barceló Beach Hotel. You can feed the fish banana and they will swarm around you. Towels are in the room and always easy to get. Overall experience AWESOME. I would like to thank everyone who looked after us for the week. I know I have only mentioned a few people here but the staff at the hotel was amazing and I look forward to our return to the Palace later this year in 2017

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear Rick, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improving in our areas of opportunity. We hope to welcome you back soon !! Best Regards. The Management

    BEWERTUNG

    Round Indicators

    • juni 22 2017
    • Familie

    Alberto J

    “Great service makes a difference”


    We had a great time vacationing at this resort. Great service, great food, great hotel. Want to thank our man Darwin Perez for taking care of us. He went the extra mile everyday to make sure we got great service!


    BEWERTUNG

    Round Indicators

    • juni 3 2017
    • Familie

    Sarah U

    “Awesome place to stay!”


    Just returned last night from Barcelo Maya palace. We actually stayed at Barcelo colonial last summer. This entire resort is amazing. The rooms at the palace are a little nicer. We booked the palace because it said it was adult only. It is not. They have one adult only pool. It was fine. Kids did not bother us in the least. If I had to change one thing it would be check in. We arrived on Sunday at 4. We waited in line for over an hour to check in and then it was total mass confusion. We had five adults with two rooms and they really struggled with getting it correct. Then we waited and waited on our luggage to be brought to the room so after calling the front desk. Finally made it to the beach a little after five. Other than that, restaurants were great, staff is super nice and accommodating, the beach is absolutely gorgeous. I highly suggest the spa. We did it last yr and this visit as well. If you book it 24 hrs after you arrive you get 40% off. It's a great price for all you get. Several days our room was cleaned in the morning and evening and chocolate on our bed. All in all this resort is wonderful!


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear Sarah, Thank you for staying with us. We really appreciate the time you took to give us this valuable comments and we apologize for any inconvenience during your check in process we will definitely work on that. We really hope to have the pleasure to welcome you back. Best Regards, The Management

    BEWERTUNG

    Round Indicators

    • mai 15 2017
    • Forest, Ohio, United States
    • Paare

    David B

    “Pampered Chef incentive trip”


    Some already said it: "Amazing". The staff are so helpful and friendly. The grounds are like paradise. Meticulously maintained. There was a nice variety between the beach and the different pools. Two adults only pools. Two areas especially for kids. We would go back on a heartbeat.


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear David, Thank you very much for your kind review, We are happy to know that your stay was amazing. We will be more than happy to welcome you back . Best Regards, The Management

    BEWERTUNG

    Round Indicators

    • mai 10 2017
    • Tiny, Kanada
    • Familie

    Anthony A

    “Simply Put---"Amazing Amazing Amazing"”


    We were here from April 30- May 8. The weather was gorgeous gorgeous.. sunny, hot, a bit-o-wind.. but was welcoming with the sun.... there was a storm one evening, but did not affect the trip in anyway... I would be sure to note that I do not understand some of the negative comments for this resort, as the only negative i have, is that i had to leave to soon... those looking to visit this resort.. it is beautiful!!! -- words cannot describe the beauty of this resort. From beautiful paintings, gardens, sculptures, fountains, and a beautiful beach.. cannot ask for anything more on a trip.. :) Our room overlooked the beach front, and was perfect. Our room was spotless, restocked daily, with snacks,and beverages, and towels.. The service we received was beyond exceptional, and made our stay that much more enjoyable. We ate mostly at the Tropical Buffet, and a few times at the Palace Buffet, both were good with many options. We dined at 3 of the ala Cartes - The Santa Fe - Steak House, the Kyota - and the French Restaurant.. My preference of the 3 was the Kyota - the show was amazing.. the food was delish.. My husband enjoyed all 3.. but favored the Steak house :).. The Staff are amazing, friendly and so hardworking.. A big thank you to the staff in The Buffets, Carey Bar , Coral Grill, and Coco Bar.. a special thank you to Antonio,Maria, Alfredo and Juan. Consuela .. you are amazing.. thank you for making our time at the pool so special.... :) The pool.. amazing.. the perfect temperature. The pool is large so even with many guests, it never looks or feels crowded. The Beach – is stunning... there is coral around some of the beach entry, however, there are many entry points that are clear, so is not a point of pain, the sea is amazing. Snorklers.. you will not be disappointed , there is so much underwater fun....yes you can swim with the turtles.. There is never a shortage of beach chairs, with or without shade.. at any time of the day. We were sad to leave.. and cannot wait to return!!! Miss it already!!! Thank you Barcelo!!!!


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear Anthony A., Thank you very much for sharing this great review of your recent stay at Barceló Maya Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We hope to welcome you back soon !! Best Regards. The Management

    BEWERTUNG

    Round Indicators

    • märz 8 2017
    • Thornhill, Kanada
    • Familie

    RickDFIS

    “Amazing Family Vacation”


    Our Trip To The Barceló Maya Palace Deluxe December 9th-16th, 2016 I travelled to the Barceló Maya Palace Deluxe with my wife, two children ages 1 year old and 2 years old and with my mother and father in law who are seniors. We flew down from Toronto on December 9th and sadly returned on December 16th. I read reviews on Trip Advisor regularly and with the help of our travel agent I booked the Barceló Maya Palace Deluxe months before our departure and then added my in laws just weeks before departure. This is the first time I had ever booked the Premium Level and it was well worth the added price. I have to thank Pedro Vidinha (Error! Hyperlink reference not valid.) from Sunrise Travel Services who looked after the booking and all of our special requests. Pedro was on board early on in the booking and responded promptly to all of my questions. I realized early on that the Barceló Palace Deluxe was different from other hotels I had travelled to in the past, as I was able to get an email response from a person at the hotel as opposed to a general email box. This was very reassuring to me in terms of having our special requests read and considered. I was able to communicate directly via email with Gisel Garcia, the Chief Concierge at the hotel. Ms Garcia took the time to respond and reassure me that the hotel was trying to look after my requests. (And to be clear, all of our special requests were met.) De The flight down from Toronto to Cancun was the usual filled with excitement but it was when we walked out of the terminal that things started to change. We were not loaded onto a bus, which made multiple stops prior to arriving at our hotel, but instead we were ushered into a mini van for our family and one other couple. A pleasant ride down the highway and we were there. The property is beautifully maintained and very large with a great number of amenities. There are several other sister hotels, and as a guest at the Palace, you can use all of the amenities at these hotels as well. These amenities include the Dolphins, which was an eight-minute walk from our room down the beach, the Mayan Mall equipped with a bowling alley and surfing, the Mexican Plaza for shopping. There are many other amenities including the gym, which was well equipped, and the spa, which we toured but did not have time to use. The kid’s pool at the palace was amazing as well, and like EVERYTHING else on the property was very, very clean. Upon arrival our luggage was taken off the van and counted and we were given a ticket for the luggage and then escort to the Premium Lounge to register. What a pleasant experience. Our rooms were ready and they were two doors down from each other on the third floor of the best building on the property in terms of ocean view. AMAZING. Our luggage arrived shortly after we did. I could go on and on about the amazing service we received, and the food and the location and the things to do but it would take longer to write about it than the trip did. The pluses-and a few observations. SERVICE. Everyone was very polite and eager to help. From the maid who cleaned our room, to guest services, to the waiters in the restaurants to the bartenders to the amazing staff in the Premium Lounge. MOBILITY. This is a huge complex and although the buses run between hotels transportation within the property itself is done on foot. For seniors and people with disabilities be aware of this. The golf carts are for luggage and luggage only. The elevators were all working well and there is no problem getting around from top to bottom. We requested a golf cart to take my parents back to the room one evening as they were not feeling well. The staff took them on a luggage golf cart but that is the exception and not the rule. I FOOD –Excellent. We ate in the buffets for breakfast and lunch and had the occasional Room Service (which was included in our package-if not in your package it is pricy.) Very Good. It’s a big property so the wait was about 40 minutes but the food was very good. Local beer including Corona and premium alcohol. A La Carte Restaurants- Excellent. Loved the Brazilian Steakhouse, Seafood, French and Japanese. We also went to the Italian restaurant in the Colonial and although the food was good found the service and atmosphere a bit of a disappointment compared to the restaurants at the palace. At the Brazilian Steakhouse Ishmael Avila and Benjamin Jimenez treated us like royalty. The food was cooked to perfection and the service excellent. Be sure to get Ishmael to make you a Mexican Coffee. It is a show in itself. At the Seafood Restaurant Francisco and Miguel worked hard to look after our every need as well and the food was awesome. Aside from what you order from the menu in both restaurants, samples and seconds were the order of the day. The French Restaurant was also excellent and the service and food were outstanding. I must stress that we were travelling with a two year old child and a one year old child and two seniors so we were not the easiest people to look after and at all of the a la carte restaurants and the buffets we were treated very very well Wi-Fi Included in our package and worked well. Double Decker Bus Great to travel between hotels. It’s a modern bus and very clean but I am not sure it truly runs every 20 minutes. When you are there, visit everything. The Dolphins are just down the beach. Mayan Mall accessible by the double decker bus has Bowling, Surfing a Casino, Shops, and the Mexican Plaza. The premium lounges are located in each hotel and you can use them all if you are on the premium package. I can’t say enough about the amazing level of service we received in the premium lounges we attended Clean, lots of chairs at both. Kids pool is awesome and lots for the kids to do. Beach. Recommend water shoes as some rocks in the water. Almost no current. The best beach is further down to the Barceló Beach Hotel. You can feed the fish banana and they will swarm around you. Towels are in the room and always easy to get. Overall experience AWESOME. I would like to thank everyone who looked after us for the week. I know I have only mentioned a few people here but the staff at the hotel was amazing and I look forward to our return to the Palace later this year in 2017


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear Rick, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improving in our areas of opportunity. We hope to welcome you back soon !! Best Regards. The Management

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