Strand des Barceló HotelsMaya Palace Deluxe

Premium Level at Barceló Maya Palace

Texto: 35889 Das exklusivste Hotel des Barceló Maya Grand Resort. Erleben Sie Luxus und Eleganz in diesem einzigartigen Urlaubsresort. Carretera Federal Chetumal-Puerto Juárez, Km. 266,3 | 77750 Riviera Maya, Q.Roo
+52 984 8 751 5 +52 984 8751501
Premium Level at Barceló Maya Palace Texto: 35889 4 out of 5 based on 163 ratings. 163 user reviews.
Premium Level at Barceló Maya Palace reviewed by Alexander S on . BEWARE!!! SUPER UNPROFESSIONAL STAFF IN PREMIUM LEVEL There is an urgent matter that needs immediate attention. My family has been staying at the Barcelo Maya Palace for the past two weeks from 15 till 28 October (booking #######). We have three rooms ... Rating: 1
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Premium Level at Barceló Maya Palace

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo  


Sehenswürdigkeiten

78,7 km Internationalen Flughafen Cancún

0 m Chac Halal Beach

35 km Tulum Ausgrabungsstätte

30 km Xel-Ha

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Premium Level at Barceló Maya Palace

4.0/5 Round Indicators
| 170 Kritiken

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    Round Indicators
    zoallen North Vancouver, Kanada. 12/12/2017 Paare

    “Grand stay at the Barcelo Maya Palace!”

    Fantastic resort! If you stay in the Palace section you also get access to the Tropical, Colonial, Caribe and Beach sections (all attached to one another). If you stay at any of the other sections you have access to the four, just not the Palace. I would strongly suggest the upgrade to Premium Level, regardless of what section you stay in. Premium Level provides you with unlimited free wifi, private check-in, premium booze, access to the Premium Lounge (one in each section) and a few other perks. Stayed in the Barcelo Maya Palace section for 3 nights last week and absolutely loved it! We had spent the first 4 nights at the Riu Palace Las Americas in Cancun so when we arrived at the Barcelo we were ready to just relax and take it easy. The resort was great for this as you have everything you could EVER need! The resort is HUGE which I didn't think I would love, but being able to walk the beach for almost 45 minutes and stop in at different bars/restaurants along the way was great and an easy relaxing way to fill the day! Every section of the beach is beautiful! The Beach section is the absolute best as they have the undeveloped area of Playa Azul at the far end next to it. The Palace section of the beach is also top notch as it offers the best section of reef giving you ample opportunities to meet the resident sea turtles who regularly show up to feed. The natural palm trees along the beach create lots of shade and the entire beach - and all of the pools - have LOTS of chairs to choose from so you're never have to fight to find a spot. The pools are MASSIVE - they do offer two adults only pools as well (one in the Palace section and one in the Beach section) honestly the main pools were so big we never felt like we needed to get away. We ate at Rodizio (Brazilian - Palace section) and Mare Nostrum (Mediterranean/Seafood - Colonial section) and both were FANTASTIC! We also ate at the Mexican a la carte restaurant, but were sadly disappointed. We tried several of the buffets and the section and variety was great and everything we had was delicious. When you stay at the Palace section you get unlimited a la carte dining (you do need to make reservation upon arrival) but if you are staying in one of the other 4 sections then you are limited to I think 4 reservations for a week long stay. The service was fantastic no matter what section we were in. Special shout out to Oscar at the Palace lobby bar, Jonathan at the Coco Pool Bar at the Palace and Angel at the Captain Morgan bar in the Colonial section - Angel makes the best mojitio! The only down side is that most things seem to close down at 7pm. Between 7-11pm the only place you can really get a drink is either the theatre or the lobby bar. The night club opens at 11 but we never did end up checking it out. There are LOTS of activities to do right on site if you get bored - a lot of them do come at an extra cost but there is the Pirate Ship water park, bowling, small casino, a haunted house, a mini golf course and so much more! I was pretty disappointed to see that they have dolphins on the resort - the pool is so small and seeing them in captivity is so heartbreaking, especially when the rest of the resort is so natural and beautiful! If you are wanting to venture off of site you are a little out of the way - about a 30 minute drive to Playa del Carmen or the Tulum ruins. You're about a 2.5 hour drive from Chichen Itza ruins which I HIGHLY recommend checking out - make sure you get a good guide! There are also some small cenotes located right across the street from the Barcelo which make for a refreshing dip! I did also meet with the wedding team at the Barcelo and checked out their venues for your special day. The wedding team is so great and easy to work with! The venues are stunning and offer you everything you could need. Ceremony and cocktails on the beach, followed by a "private" reception at the grill bar which closes down at 6:30pm every evening. I strongly recommend the Captain Morgan area in the Colonial zone! Over all we absolutely LOVED our stay at the Barcelo Maya Palace and wish that we could have stayed longer! Would definitely recommend this resort for couples, or families as it offers something for everyone! You wont regret coming here for your vacation!!

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear zoallen, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Palace hotel with us and Tripadvisor readers. The entire team works very hard to ensure that we deliver a high standard of service and a warm memorable experience.  We look forward to serving you again in the future. The Management

    Round Indicators
    Jimmy O 12/12/2017 Familie

    “FANTASTIC!”

    We just returned from celebrating my 50th and our vow renewals. Our party coordinator was Gustavo, he truly made our stay glorious. No request was too big, he took care of EVERY single thing we requested for. The restaurant staff were very attentive. If you are planning a group event, Gustavo will not disappoint, Unfortunately, I cant remember his last name :-( We also had Andrea from Passion Photo taking pictures. She did a phenomenal job! I honestly can say even though it was stressful planning a birthday and vow renewals on the same day, it was a huge success thanks to Gustavo, the wonderful staff and the chef. Barcelo Premium Palace is not cheap but you get what you pay for - heaven on earth!

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear Jimmy O, First of all, we congratulate you with your celebrations and we thank you for choosing our Barceló Maya Palace hotel for such a special occasions. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Thank you very much for sharing this great review of your recent stay. We are certainly agree that our dedicated staff plays a key role to our guests' overall experience. We look forward to serving you again soon. The Management

    Round Indicators
    smellycat41 Austin, Texas. 11/10/2017 Paare

    “Great Place!”

    We have enjoyed this place for several years now! Within the last few years we upgraded to the Premium Level which entitles you to an exclusive check-in, choice of restaurants each night of your stay and a fabulous junior suite with jacuzzi and view of the beach. It’s truly a beautiful and relaxing atmosphere!

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear Guest, Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

    Round Indicators
    Alexander S 10/27/2017 Familie

    “BEWARE!!! SUPER UNPROFESSIONAL STAFF IN PREMIUM LEVEL”

    There is an urgent matter that needs immediate attention. My family has been staying at the Barcelo Maya Palace for the past two weeks from 15 till 28 October (booking #######). We have three rooms booked with premium service. We have been in the premium concierge area trying to get an extension for the past 3 days. All the while being told that it is fine we will do it the day before your check out by the staff. Now we were sitting here today the staff in the office is telling us there are no rooms available and we will need to get out at 12 pm or else security will throw our things out. First of all we are 3 families with 3 kids (9 months, 2 and 7 year old) with one grandparent. Our flight back to Russia (which is 30 hours long) is at 8 pm. Where are we supposed to put all our luggage, scuba gear, infint, children, and elderly person in this 30+ Celsius weather. They simply won't survive! Second of all how can you threaten your costumers and refuse even to attempt to have the issue resolved and/or come to a mutual agreement/solution. I'm descusted with the way the service staff handled this situation telling me they are 99% booked and can't accommodate us in any way. I was on the officials Barcelo website and am able to book rooms at the palace at this moment, because there are available rooms. The staff is telling me a lie. Second if I do book now I was told by the staff that I will not be able to check in till 3 pm. Making this pointless. I have never been to a hotel, resort or any Hospitality established where the situation has been handled so poorly and rudly. First by shifting blame where the premium Concerge staff is clearly wrong for not working the request of room extension three days ago when we first asked. To the extent of how they threaten to throw all of us with kids and elderly individuals out of the resort if we don't vacate the room by 12pm. I think this situation needs to be reviewed. I will be prosseding on posting this on TripAdvisor Yelp and Facebook of which I'm a very active member. I do not want anyone else to experience such a unpleasant ending to their vacation.

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear Alexander, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we regret that the solution has not been enough to change the missunderstanding. We would like to take the opportunity to explain that due to the high occupancy of our hotel during your stay, we were not able to guarantee a late check out of your room on this occasion, bearing in mind that we always ensure the possibility to use our courtesy room for our guests having late flights back home so that they can take advantage of our hotel's facilities and freshen up before departing for the airport. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. The Management

    Round Indicators
    Osolano7 Riverside, Kalifornien. 10/22/2017 Familie

    “Barcelo Maya Palace Deluxe”

    We have been at Bacelo Maya Grand Resort for the last four years and the service and accommodation are AMAZING, since you walk into the main lobby until you last day of stay, they go out of their way to make your vacation memorable. The cleanest and beauty around is incredible. Mr Omar Pérez Mirafuentes, General Manager of food and beverage, is the person behind the delicious Restaurants and bars all around the resort, his leadership is reflected in every employee as they go out of the way to serve you. Alejandro Peralta, Cesar Tellez, restaurand  managers that together with Yoshua, Elias, Madai and Misael are just a few of the hundreds of employers that made you want to come year after year... you can't go wrong with Barcelo... while other restaurants in the area promise you dreams, Maya Grand Resorts made them come TRUE... can't wait for best year.👍👍👍👍

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear Guest, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improve day by day to over exceed our guest’s expectations. It will be a real pleasure to welcome you back again ! Best Regards. The Management

    BEWERTUNG

    Round Indicators

    • dezember 12 2017
    • North Vancouver, Kanada
    • Paare

    zoallen

    “Grand stay at the Barcelo Maya Palace!”


    Fantastic resort! If you stay in the Palace section you also get access to the Tropical, Colonial, Caribe and Beach sections (all attached to one another). If you stay at any of the other sections you have access to the four, just not the Palace. I would strongly suggest the upgrade to Premium Level, regardless of what section you stay in. Premium Level provides you with unlimited free wifi, private check-in, premium booze, access to the Premium Lounge (one in each section) and a few other perks. Stayed in the Barcelo Maya Palace section for 3 nights last week and absolutely loved it! We had spent the first 4 nights at the Riu Palace Las Americas in Cancun so when we arrived at the Barcelo we were ready to just relax and take it easy. The resort was great for this as you have everything you could EVER need! The resort is HUGE which I didn't think I would love, but being able to walk the beach for almost 45 minutes and stop in at different bars/restaurants along the way was great and an easy relaxing way to fill the day! Every section of the beach is beautiful! The Beach section is the absolute best as they have the undeveloped area of Playa Azul at the far end next to it. The Palace section of the beach is also top notch as it offers the best section of reef giving you ample opportunities to meet the resident sea turtles who regularly show up to feed. The natural palm trees along the beach create lots of shade and the entire beach - and all of the pools - have LOTS of chairs to choose from so you're never have to fight to find a spot. The pools are MASSIVE - they do offer two adults only pools as well (one in the Palace section and one in the Beach section) honestly the main pools were so big we never felt like we needed to get away. We ate at Rodizio (Brazilian - Palace section) and Mare Nostrum (Mediterranean/Seafood - Colonial section) and both were FANTASTIC! We also ate at the Mexican a la carte restaurant, but were sadly disappointed. We tried several of the buffets and the section and variety was great and everything we had was delicious. When you stay at the Palace section you get unlimited a la carte dining (you do need to make reservation upon arrival) but if you are staying in one of the other 4 sections then you are limited to I think 4 reservations for a week long stay. The service was fantastic no matter what section we were in. Special shout out to Oscar at the Palace lobby bar, Jonathan at the Coco Pool Bar at the Palace and Angel at the Captain Morgan bar in the Colonial section - Angel makes the best mojitio! The only down side is that most things seem to close down at 7pm. Between 7-11pm the only place you can really get a drink is either the theatre or the lobby bar. The night club opens at 11 but we never did end up checking it out. There are LOTS of activities to do right on site if you get bored - a lot of them do come at an extra cost but there is the Pirate Ship water park, bowling, small casino, a haunted house, a mini golf course and so much more! I was pretty disappointed to see that they have dolphins on the resort - the pool is so small and seeing them in captivity is so heartbreaking, especially when the rest of the resort is so natural and beautiful! If you are wanting to venture off of site you are a little out of the way - about a 30 minute drive to Playa del Carmen or the Tulum ruins. You're about a 2.5 hour drive from Chichen Itza ruins which I HIGHLY recommend checking out - make sure you get a good guide! There are also some small cenotes located right across the street from the Barcelo which make for a refreshing dip! I did also meet with the wedding team at the Barcelo and checked out their venues for your special day. The wedding team is so great and easy to work with! The venues are stunning and offer you everything you could need. Ceremony and cocktails on the beach, followed by a "private" reception at the grill bar which closes down at 6:30pm every evening. I strongly recommend the Captain Morgan area in the Colonial zone! Over all we absolutely LOVED our stay at the Barcelo Maya Palace and wish that we could have stayed longer! Would definitely recommend this resort for couples, or families as it offers something for everyone! You wont regret coming here for your vacation!!


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear zoallen, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Palace hotel with us and Tripadvisor readers. The entire team works very hard to ensure that we deliver a high standard of service and a warm memorable experience.  We look forward to serving you again in the future. The Management

    BEWERTUNG

    Round Indicators

    • dezember 12 2017
    • Familie

    Jimmy O

    “FANTASTIC!”


    We just returned from celebrating my 50th and our vow renewals. Our party coordinator was Gustavo, he truly made our stay glorious. No request was too big, he took care of EVERY single thing we requested for. The restaurant staff were very attentive. If you are planning a group event, Gustavo will not disappoint, Unfortunately, I cant remember his last name :-( We also had Andrea from Passion Photo taking pictures. She did a phenomenal job! I honestly can say even though it was stressful planning a birthday and vow renewals on the same day, it was a huge success thanks to Gustavo, the wonderful staff and the chef. Barcelo Premium Palace is not cheap but you get what you pay for - heaven on earth!


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear Jimmy O, First of all, we congratulate you with your celebrations and we thank you for choosing our Barceló Maya Palace hotel for such a special occasions. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Thank you very much for sharing this great review of your recent stay. We are certainly agree that our dedicated staff plays a key role to our guests' overall experience. We look forward to serving you again soon. The Management

    BEWERTUNG

    Round Indicators

    • november 10 2017
    • Austin, Texas
    • Paare

    smellycat41

    “Great Place!”


    We have enjoyed this place for several years now! Within the last few years we upgraded to the Premium Level which entitles you to an exclusive check-in, choice of restaurants each night of your stay and a fabulous junior suite with jacuzzi and view of the beach. It’s truly a beautiful and relaxing atmosphere!


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear Guest, Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

    BEWERTUNG

    Round Indicators

    • oktober 27 2017
    • Familie

    Alexander S

    “BEWARE!!! SUPER UNPROFESSIONAL STAFF IN PREMIUM LEVEL”


    There is an urgent matter that needs immediate attention. My family has been staying at the Barcelo Maya Palace for the past two weeks from 15 till 28 October (booking #######). We have three rooms booked with premium service. We have been in the premium concierge area trying to get an extension for the past 3 days. All the while being told that it is fine we will do it the day before your check out by the staff. Now we were sitting here today the staff in the office is telling us there are no rooms available and we will need to get out at 12 pm or else security will throw our things out. First of all we are 3 families with 3 kids (9 months, 2 and 7 year old) with one grandparent. Our flight back to Russia (which is 30 hours long) is at 8 pm. Where are we supposed to put all our luggage, scuba gear, infint, children, and elderly person in this 30+ Celsius weather. They simply won't survive! Second of all how can you threaten your costumers and refuse even to attempt to have the issue resolved and/or come to a mutual agreement/solution. I'm descusted with the way the service staff handled this situation telling me they are 99% booked and can't accommodate us in any way. I was on the officials Barcelo website and am able to book rooms at the palace at this moment, because there are available rooms. The staff is telling me a lie. Second if I do book now I was told by the staff that I will not be able to check in till 3 pm. Making this pointless. I have never been to a hotel, resort or any Hospitality established where the situation has been handled so poorly and rudly. First by shifting blame where the premium Concerge staff is clearly wrong for not working the request of room extension three days ago when we first asked. To the extent of how they threaten to throw all of us with kids and elderly individuals out of the resort if we don't vacate the room by 12pm. I think this situation needs to be reviewed. I will be prosseding on posting this on TripAdvisor Yelp and Facebook of which I'm a very active member. I do not want anyone else to experience such a unpleasant ending to their vacation.


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear Alexander, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we regret that the solution has not been enough to change the missunderstanding. We would like to take the opportunity to explain that due to the high occupancy of our hotel during your stay, we were not able to guarantee a late check out of your room on this occasion, bearing in mind that we always ensure the possibility to use our courtesy room for our guests having late flights back home so that they can take advantage of our hotel's facilities and freshen up before departing for the airport. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. The Management

    BEWERTUNG

    Round Indicators

    • oktober 22 2017
    • Riverside, Kalifornien
    • Familie

    Osolano7

    “Barcelo Maya Palace Deluxe”


    We have been at Bacelo Maya Grand Resort for the last four years and the service and accommodation are AMAZING, since you walk into the main lobby until you last day of stay, they go out of their way to make your vacation memorable. The cleanest and beauty around is incredible. Mr Omar Pérez Mirafuentes, General Manager of food and beverage, is the person behind the delicious Restaurants and bars all around the resort, his leadership is reflected in every employee as they go out of the way to serve you. Alejandro Peralta, Cesar Tellez, restaurand  managers that together with Yoshua, Elias, Madai and Misael are just a few of the hundreds of employers that made you want to come year after year... you can't go wrong with Barcelo... while other restaurants in the area promise you dreams, Maya Grand Resorts made them come TRUE... can't wait for best year.👍👍👍👍


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear Guest, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improve day by day to over exceed our guest’s expectations. It will be a real pleasure to welcome you back again ! Best Regards. The Management

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