Strand des Barceló HotelsMaya Palace Deluxe

Premium Level at Barceló Maya Palace

Texto: 35889 Das exklusivste Hotel des Barceló Maya Grand Resort. Erleben Sie Luxus und Eleganz in diesem einzigartigen Urlaubsresort. Carretera Federal Chetumal-Puerto Juárez, Km. 266,3 | 77750 Riviera Maya, Q.Roo
+52 984 8 751 5 +52 984 8751501
Premium Level at Barceló Maya Palace Texto: 35889 4 out of 5 based on 134 ratings. 134 user reviews.
Premium Level at Barceló Maya Palace reviewed by RickDFIS on . Amazing Family Vacation Our Trip To The Barceló Maya Palace Deluxe December 9th-16th, 2016 I travelled to the Barceló Maya Palace Deluxe with my wife, two children ages 1 year old and 2 years old and with my mother and ... Rating: 5
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Premium Level at Barceló Maya Palace

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo  


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78,7 km Internationalen Flughafen Cancún

0 m Chac Halal Beach

35 km Tulum Ausgrabungsstätte

30 km Xel-Ha

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Premium Level at Barceló Maya Palace

4.0/5 Round Indicators
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    shelley871 San Diego, Kalifornien. 03/27/2017 Reisen mit Freunden

    “Horrible Customer Service...disgusting beds, food, drink....don't bother....”

    To start.....when we arrived.....check in took forever!!! It was so disorganized it was a joke. We decided to arrive one day early hoping to avoid the rush of concert goers as we all were attending a 3 day Dave Matthews Concert. We ended up spending an hour and half checking in....then the entire next day was wasted changing rooms because their Reservation desk lied to me and told me that I would not have to change rooms as I arrived a day early for the 3 day concert. They sold me on a $550 room because that would guarantee me not having to move....instead I could have paid $250 for a regular room since I had to move anyways.... Don't pay for the upgraded rooms as it's a total joke. Superior room is plenty good if you insist on going to this resort. No rooms have views anyways! ...Jacuzzi is disgusting and the Swim up has no privacy. The food all tastes the same.....and don't get me started on the beds. It's like sleeping in Saran Wrap. Bring your own sheets if you want to get any sleep at all. The staff is definitely not friendly which is not what I've experienced at the Palace Resorts. It's night and day levels of service. If you pay extra for the Wifi....good luck as it's spotty service at best. And management.....the rudest people I've ever met. I'd never go back to this hotel.
    Round Indicators
    RickDFIS Thornhill, Kanada. 03/08/2017 Familie

    “Amazing Family Vacation”

    Our Trip To The Barceló Maya Palace Deluxe December 9th-16th, 2016 I travelled to the Barceló Maya Palace Deluxe with my wife, two children ages 1 year old and 2 years old and with my mother and father in law who are seniors. We flew down from Toronto on December 9th and sadly returned on December 16th. I read reviews on Trip Advisor regularly and with the help of our travel agent I booked the Barceló Maya Palace Deluxe months before our departure and then added my in laws just weeks before departure. This is the first time I had ever booked the Premium Level and it was well worth the added price. I have to thank Pedro Vidinha (Error! Hyperlink reference not valid.) from Sunrise Travel Services who looked after the booking and all of our special requests. Pedro was on board early on in the booking and responded promptly to all of my questions. I realized early on that the Barceló Palace Deluxe was different from other hotels I had travelled to in the past, as I was able to get an email response from a person at the hotel as opposed to a general email box. This was very reassuring to me in terms of having our special requests read and considered. I was able to communicate directly via email with Gisel Garcia, the Chief Concierge at the hotel. Ms Garcia took the time to respond and reassure me that the hotel was trying to look after my requests. (And to be clear, all of our special requests were met.) De The flight down from Toronto to Cancun was the usual filled with excitement but it was when we walked out of the terminal that things started to change. We were not loaded onto a bus, which made multiple stops prior to arriving at our hotel, but instead we were ushered into a mini van for our family and one other couple. A pleasant ride down the highway and we were there. The property is beautifully maintained and very large with a great number of amenities. There are several other sister hotels, and as a guest at the Palace, you can use all of the amenities at these hotels as well. These amenities include the Dolphins, which was an eight-minute walk from our room down the beach, the Mayan Mall equipped with a bowling alley and surfing, the Mexican Plaza for shopping. There are many other amenities including the gym, which was well equipped, and the spa, which we toured but did not have time to use. The kid’s pool at the palace was amazing as well, and like EVERYTHING else on the property was very, very clean. Upon arrival our luggage was taken off the van and counted and we were given a ticket for the luggage and then escort to the Premium Lounge to register. What a pleasant experience. Our rooms were ready and they were two doors down from each other on the third floor of the best building on the property in terms of ocean view. AMAZING. Our luggage arrived shortly after we did. I could go on and on about the amazing service we received, and the food and the location and the things to do but it would take longer to write about it than the trip did. The pluses-and a few observations. SERVICE. Everyone was very polite and eager to help. From the maid who cleaned our room, to guest services, to the waiters in the restaurants to the bartenders to the amazing staff in the Premium Lounge. MOBILITY. This is a huge complex and although the buses run between hotels transportation within the property itself is done on foot. For seniors and people with disabilities be aware of this. The golf carts are for luggage and luggage only. The elevators were all working well and there is no problem getting around from top to bottom. We requested a golf cart to take my parents back to the room one evening as they were not feeling well. The staff took them on a luggage golf cart but that is the exception and not the rule. I FOOD –Excellent. We ate in the buffets for breakfast and lunch and had the occasional Room Service (which was included in our package-if not in your package it is pricy.) Very Good. It’s a big property so the wait was about 40 minutes but the food was very good. Local beer including Corona and premium alcohol. A La Carte Restaurants- Excellent. Loved the Brazilian Steakhouse, Seafood, French and Japanese. We also went to the Italian restaurant in the Colonial and although the food was good found the service and atmosphere a bit of a disappointment compared to the restaurants at the palace. At the Brazilian Steakhouse Ishmael Avila and Benjamin Jimenez treated us like royalty. The food was cooked to perfection and the service excellent. Be sure to get Ishmael to make you a Mexican Coffee. It is a show in itself. At the Seafood Restaurant Francisco and Miguel worked hard to look after our every need as well and the food was awesome. Aside from what you order from the menu in both restaurants, samples and seconds were the order of the day. The French Restaurant was also excellent and the service and food were outstanding. I must stress that we were travelling with a two year old child and a one year old child and two seniors so we were not the easiest people to look after and at all of the a la carte restaurants and the buffets we were treated very very well Wi-Fi Included in our package and worked well. Double Decker Bus Great to travel between hotels. It’s a modern bus and very clean but I am not sure it truly runs every 20 minutes. When you are there, visit everything. The Dolphins are just down the beach. Mayan Mall accessible by the double decker bus has Bowling, Surfing a Casino, Shops, and the Mexican Plaza. The premium lounges are located in each hotel and you can use them all if you are on the premium package. I can’t say enough about the amazing level of service we received in the premium lounges we attended Clean, lots of chairs at both. Kids pool is awesome and lots for the kids to do. Beach. Recommend water shoes as some rocks in the water. Almost no current. The best beach is further down to the Barceló Beach Hotel. You can feed the fish banana and they will swarm around you. Towels are in the room and always easy to get. Overall experience AWESOME. I would like to thank everyone who looked after us for the week. I know I have only mentioned a few people here but the staff at the hotel was amazing and I look forward to our return to the Palace later this year in 2017

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear Rick, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improving in our areas of opportunity. We hope to welcome you back soon !! Best Regards. The Management

    Round Indicators
    Michelle L 03/03/2017 Paare

    “ABSOLUTELY AMAZING!”

    This was our first time at this resort, and it was paradise - a great experience all around. We traveled with two other couples. Everyone went above and beyond to make our stay wonderful. The rooms were spotless and well-kept throughout the week and the staff was amazingly accommodating with every request. The food was delicious, with two buffets and a snack bar for breakfast and lunch, and the choice of a la carte restaurants for dinner. We ate at La Hacienda for breakfast everyday and had the same waiters (Yhashua Quinones and Santos) - they were so much fun and took care of everything we needed and knew exactly what we wanted. The French restaurant and the Kyoto the Japanese steakhouse were our favorites for dinner. Every morning we walked the entire resort on the walkway and on the beach. So much to see, and so beautiful that the pictures do not do it justice. We snorkeled off the beach in the morning, seeing many kinds of colorful fish, stingrays, and we fed the sea turtles bananas...just an amazing experience. The resort seems to be very kid-friendly, so we are already planning a trip back and we are taking all of our children.

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear Michelle, Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

    Round Indicators
    Jeff G Burlington, Ontario. 02/12/2017

    “Mostly good value for the Premium Level”

    While there was generally good value for paying extra for the Premium Level, one thing that surprised us was the need to pay $20 USD to reserve a pool-side bed at the Adults-only pool. The ability to book the restaurants at all five of the Barcelo resorts was a definite bonus, although most of the best restaurants were at the Maya Palace.

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear Guest, Thank you very much for your feedback. We have decided to have an extra fee for those nice beds by the pool in order to regulate more the usage of them as in the past there were all reserved and saused some conflicts between ou guests. We will keep working hard to improve and create more great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

    Round Indicators
    Maggie F Campbell River, Kanada. 12/18/2016 Paare

    “Another great vacation at the Barcelo Maya Palace”

    This was our 6th time at the Barcelo Maya Palace and it was just as good as every other time we stayed there if not better. From the meticulous grounds, the fantastic beach with the countless palm trees, the never ending pools, the friendliness and helpfulness of the staff, the variety of restaurants, the beautiful suites, the constant upkeep of the whole resort, you just have to come back time after time with so many others who have been there many more times than us. Everyone works so hard and always with a big smile. First we would like to thank Mr. José Luis Serratos who made this vacation unforgettable for us, besides that he rescued our granddaughters Teddy from the Resort laundry a year ago. Also big thanks to Luis V. Mora who has become our sobrino Mexicano. Fernando and his partner Victor in the French Restaurant, who go above and beyond serving you. Ruben Altunar in the buffet, who remembers you year after year. Jorge Zavala in the Coral Grill, we love the food there. Ulysses at the adult pool bar, he makes the best drinks. Emanuel V. Mora who made sure our luggage got in the van to the airport. We could go on and on. See you in 2017.

    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear Maggie F Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

    BEWERTUNG

    Round Indicators

    • märz 27 2017
    • San Diego, Kalifornien
    • Reisen mit Freunden

    shelley871

    “Horrible Customer Service...disgusting beds, food, drink....don't bother....”


    To start.....when we arrived.....check in took forever!!! It was so disorganized it was a joke. We decided to arrive one day early hoping to avoid the rush of concert goers as we all were attending a 3 day Dave Matthews Concert. We ended up spending an hour and half checking in....then the entire next day was wasted changing rooms because their Reservation desk lied to me and told me that I would not have to change rooms as I arrived a day early for the 3 day concert. They sold me on a $550 room because that would guarantee me not having to move....instead I could have paid $250 for a regular room since I had to move anyways.... Don't pay for the upgraded rooms as it's a total joke. Superior room is plenty good if you insist on going to this resort. No rooms have views anyways! ...Jacuzzi is disgusting and the Swim up has no privacy. The food all tastes the same.....and don't get me started on the beds. It's like sleeping in Saran Wrap. Bring your own sheets if you want to get any sleep at all. The staff is definitely not friendly which is not what I've experienced at the Palace Resorts. It's night and day levels of service. If you pay extra for the Wifi....good luck as it's spotty service at best. And management.....the rudest people I've ever met. I'd never go back to this hotel.


    BEWERTUNG

    Round Indicators

    • märz 8 2017
    • Thornhill, Kanada
    • Familie

    RickDFIS

    “Amazing Family Vacation”


    Our Trip To The Barceló Maya Palace Deluxe December 9th-16th, 2016 I travelled to the Barceló Maya Palace Deluxe with my wife, two children ages 1 year old and 2 years old and with my mother and father in law who are seniors. We flew down from Toronto on December 9th and sadly returned on December 16th. I read reviews on Trip Advisor regularly and with the help of our travel agent I booked the Barceló Maya Palace Deluxe months before our departure and then added my in laws just weeks before departure. This is the first time I had ever booked the Premium Level and it was well worth the added price. I have to thank Pedro Vidinha (Error! Hyperlink reference not valid.) from Sunrise Travel Services who looked after the booking and all of our special requests. Pedro was on board early on in the booking and responded promptly to all of my questions. I realized early on that the Barceló Palace Deluxe was different from other hotels I had travelled to in the past, as I was able to get an email response from a person at the hotel as opposed to a general email box. This was very reassuring to me in terms of having our special requests read and considered. I was able to communicate directly via email with Gisel Garcia, the Chief Concierge at the hotel. Ms Garcia took the time to respond and reassure me that the hotel was trying to look after my requests. (And to be clear, all of our special requests were met.) De The flight down from Toronto to Cancun was the usual filled with excitement but it was when we walked out of the terminal that things started to change. We were not loaded onto a bus, which made multiple stops prior to arriving at our hotel, but instead we were ushered into a mini van for our family and one other couple. A pleasant ride down the highway and we were there. The property is beautifully maintained and very large with a great number of amenities. There are several other sister hotels, and as a guest at the Palace, you can use all of the amenities at these hotels as well. These amenities include the Dolphins, which was an eight-minute walk from our room down the beach, the Mayan Mall equipped with a bowling alley and surfing, the Mexican Plaza for shopping. There are many other amenities including the gym, which was well equipped, and the spa, which we toured but did not have time to use. The kid’s pool at the palace was amazing as well, and like EVERYTHING else on the property was very, very clean. Upon arrival our luggage was taken off the van and counted and we were given a ticket for the luggage and then escort to the Premium Lounge to register. What a pleasant experience. Our rooms were ready and they were two doors down from each other on the third floor of the best building on the property in terms of ocean view. AMAZING. Our luggage arrived shortly after we did. I could go on and on about the amazing service we received, and the food and the location and the things to do but it would take longer to write about it than the trip did. The pluses-and a few observations. SERVICE. Everyone was very polite and eager to help. From the maid who cleaned our room, to guest services, to the waiters in the restaurants to the bartenders to the amazing staff in the Premium Lounge. MOBILITY. This is a huge complex and although the buses run between hotels transportation within the property itself is done on foot. For seniors and people with disabilities be aware of this. The golf carts are for luggage and luggage only. The elevators were all working well and there is no problem getting around from top to bottom. We requested a golf cart to take my parents back to the room one evening as they were not feeling well. The staff took them on a luggage golf cart but that is the exception and not the rule. I FOOD –Excellent. We ate in the buffets for breakfast and lunch and had the occasional Room Service (which was included in our package-if not in your package it is pricy.) Very Good. It’s a big property so the wait was about 40 minutes but the food was very good. Local beer including Corona and premium alcohol. A La Carte Restaurants- Excellent. Loved the Brazilian Steakhouse, Seafood, French and Japanese. We also went to the Italian restaurant in the Colonial and although the food was good found the service and atmosphere a bit of a disappointment compared to the restaurants at the palace. At the Brazilian Steakhouse Ishmael Avila and Benjamin Jimenez treated us like royalty. The food was cooked to perfection and the service excellent. Be sure to get Ishmael to make you a Mexican Coffee. It is a show in itself. At the Seafood Restaurant Francisco and Miguel worked hard to look after our every need as well and the food was awesome. Aside from what you order from the menu in both restaurants, samples and seconds were the order of the day. The French Restaurant was also excellent and the service and food were outstanding. I must stress that we were travelling with a two year old child and a one year old child and two seniors so we were not the easiest people to look after and at all of the a la carte restaurants and the buffets we were treated very very well Wi-Fi Included in our package and worked well. Double Decker Bus Great to travel between hotels. It’s a modern bus and very clean but I am not sure it truly runs every 20 minutes. When you are there, visit everything. The Dolphins are just down the beach. Mayan Mall accessible by the double decker bus has Bowling, Surfing a Casino, Shops, and the Mexican Plaza. The premium lounges are located in each hotel and you can use them all if you are on the premium package. I can’t say enough about the amazing level of service we received in the premium lounges we attended Clean, lots of chairs at both. Kids pool is awesome and lots for the kids to do. Beach. Recommend water shoes as some rocks in the water. Almost no current. The best beach is further down to the Barceló Beach Hotel. You can feed the fish banana and they will swarm around you. Towels are in the room and always easy to get. Overall experience AWESOME. I would like to thank everyone who looked after us for the week. I know I have only mentioned a few people here but the staff at the hotel was amazing and I look forward to our return to the Palace later this year in 2017


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear Rick, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improving in our areas of opportunity. We hope to welcome you back soon !! Best Regards. The Management

    BEWERTUNG

    Round Indicators

    • märz 3 2017
    • Paare

    Michelle L

    “ABSOLUTELY AMAZING!”


    This was our first time at this resort, and it was paradise - a great experience all around. We traveled with two other couples. Everyone went above and beyond to make our stay wonderful. The rooms were spotless and well-kept throughout the week and the staff was amazingly accommodating with every request. The food was delicious, with two buffets and a snack bar for breakfast and lunch, and the choice of a la carte restaurants for dinner. We ate at La Hacienda for breakfast everyday and had the same waiters (Yhashua Quinones and Santos) - they were so much fun and took care of everything we needed and knew exactly what we wanted. The French restaurant and the Kyoto the Japanese steakhouse were our favorites for dinner. Every morning we walked the entire resort on the walkway and on the beach. So much to see, and so beautiful that the pictures do not do it justice. We snorkeled off the beach in the morning, seeing many kinds of colorful fish, stingrays, and we fed the sea turtles bananas...just an amazing experience. The resort seems to be very kid-friendly, so we are already planning a trip back and we are taking all of our children.


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear Michelle, Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

    BEWERTUNG

    Round Indicators

    • februar 12 2017
    • Burlington, Ontario

    Jeff G

    “Mostly good value for the Premium Level”


    While there was generally good value for paying extra for the Premium Level, one thing that surprised us was the need to pay $20 USD to reserve a pool-side bed at the Adults-only pool. The ability to book the restaurants at all five of the Barcelo resorts was a definite bonus, although most of the best restaurants were at the Maya Palace.


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
    Dear Guest, Thank you very much for your feedback. We have decided to have an extra fee for those nice beds by the pool in order to regulate more the usage of them as in the past there were all reserved and saused some conflicts between ou guests. We will keep working hard to improve and create more great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

    BEWERTUNG

    Round Indicators

    • dezember 18 2016
    • Campbell River, Kanada
    • Paare

    Maggie F

    “Another great vacation at the Barcelo Maya Palace”


    This was our 6th time at the Barcelo Maya Palace and it was just as good as every other time we stayed there if not better. From the meticulous grounds, the fantastic beach with the countless palm trees, the never ending pools, the friendliness and helpfulness of the staff, the variety of restaurants, the beautiful suites, the constant upkeep of the whole resort, you just have to come back time after time with so many others who have been there many more times than us. Everyone works so hard and always with a big smile. First we would like to thank Mr. José Luis Serratos who made this vacation unforgettable for us, besides that he rescued our granddaughters Teddy from the Resort laundry a year ago. Also big thanks to Luis V. Mora who has become our sobrino Mexicano. Fernando and his partner Victor in the French Restaurant, who go above and beyond serving you. Ruben Altunar in the buffet, who remembers you year after year. Jorge Zavala in the Coral Grill, we love the food there. Ulysses at the adult pool bar, he makes the best drinks. Emanuel V. Mora who made sure our luggage got in the van to the airport. We could go on and on. See you in 2017.


    HBarcelo-Maya-Palace, Gerente von Premium Level at Barceló Maya Palace, hat diese Bewertung kommentiert
     Dear Maggie F Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

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