Habitación del hotel Occidental Nuevo Vallarta Resort

Royal Level at Occidental Nuevo Vallarta

Texto: 34349 Exklusives Hotel, das die besten VIP-Serviceleistungen und Wassersportarten an der Küste der Riviera Nayarit anbietet. Paseo de Los Cocoteros 18 Villa 8 | Fracc. Náutico Turístico | 63732 Nuevo Vallarta |Nayarit |
(322) 226 9800 -
Royal Level at Occidental Nuevo Vallarta Texto: 34349 4 out of 5 based on 2563 ratings. 2563 user reviews.
Royal Level at Occidental Nuevo Vallarta reviewed by ValerieWu on . Strandurlaub Positiv ist das freundliche Personal, sauber und gepflegte Anlage, Zimmer geräumig, essen sehr gut und auch die Präsentation der buffets ist sehr gelungen. Die Pool sauber, der Strand mit eigenen ... Rating: 4
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Royal Level at Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico   63732 Nuevo Vallarta   Nayarit    


Attraktionen

11,5 km Aeropuerto Internacional del Licenciado Gustavo Díaz Ordaz

100 m Strand

Bewertungen der Gäste

Es gibt keine besseren Experten als andere Reisende.

Royal Level at Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 2591 Kritiken

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Sauberkeit

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Service


BEWERTUNG VON REISENDEN

Hervorragend

48% Complete

1255

Sehr gut

33% Complete

878

Normal

10% Complete

280

Schlecht

3% Complete

103

Sehr schlecht

2% Complete

75

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    Round Indicators
    Mtn2Sea Morrison, CO. 02/20/2017 Paare

    “3rd Stay; 2nd Review - A Few Insights”

    We were here for 10 days at the end of January. I did not write a review about last year's visit, but this time a few things have changed. We requested, 3 times, for a room on the 4th, 5th or 6th floor on the south side. I sent an email approximately 10 days before we left; it went unheeded. I sent a 2nd email; received an answer that said "no problema" with our request. The original request was sent with the reservations. When we were checked in we were assigned to a 1st floor room, somewhat near the theatre. We explained we were returning guest for the 3rd year, in a row and requested a higher floor on the south side. We were given two other choices, one on the 4th floor or one on the 5th floor. Neither on the south side. We took the 5th floor room, which had an ocean view AND looked over the buffet dining room. The woman who checked us in initially was helpful, but not friendly. Still checking-in: We were told they'd send our luggage up. Meanwhile we went to the room, then went down to the beach for about 1.5 hours. Came up to find our luggage had not been sent up. We went down to the lobby where both our suitcases sat on a luggage carrier. We took them up ourselves. We had read that they had enclosed the buffet dining area with glass. At night, it was stuffy, as the A/C was not working at full capacity. Such a shame; the buffet dining room had been very pleasant w/o the glass. I wish they had installed sliding windows. Would have been nice to have the option of fresh air during the cooler months. I thought the food was good. Lots of fish was offered, including salmon, roast turkey, prime rib, pork, ham and the usual assortment of chicken, beef and pork steam table dishes. The ongoing problem with some of the food being barely warm has not been solved. There's also lots of salad and fixings, both at lunch and dinner. The "health" juices offered in the morning are great. They also have fresh donuts every morning and a daily selection of ice cream and of course Mexican ice cream is the best! I have to send kudos out to the servers. Gerardo, Manuel and Fernando were very attentive at both lunch and dinner. Daniel, at dinner, was very conscientious. Upon observation, after a few days, we decided that the resort seem to be short staffed, either by circumstance or design, I don't know. Those guys, at night, really worked their butts off. The only one that didn't seem to work very was hard was the host Isreal. He was usually MIA or chatting up the female host, who DID work. One day, we tried eating at the beach restaurant for lunch. There were only 2 servers. We never did get water or menus. We left and went to the buffet. Not the servers fault. We still love the beach here, tho, their palm trees seem only to be sustaining and NOT thriving. There were a lot of dead branches and the trees themselves looked straggly. For great palm trees, check out their neighbors directly to the south: full thriving trees, with lots of different sizes that optimized shade. On our 2 previous vacations here, we never had a problem with getting beach chairs in the area we preferred. No towel games. But now the towel game is in full force, not the resorts fault. We didn't play for 3 full days, but on the 4th morning, too many chairs had towels with no people in or around them. Toward the end of our stay we were coming down, as early as 7:15. Ridiculous..... Part of the problem was there were hardly any people on the Royal Club/First Club Beach. We'd go for a walk to see, maybe, 4-5 people on that side of the beach. Less trees on that side... We also were not happy that the adult pool that used to be for all is now just for Royal Club members and their kids. This was what I called the "Zen" pool. We were never acknowledged as returning guests. Last year, we were given a room on the 6th floor, given a little basket of candy and strawberries. I think all their effort is going to Royal Club members and not to us "commoners". I will say that somebody, we don't know who, made a reservation for us at the Japanese restaurant and left the receipt in our room. That was a nice touch and we did enjoy the food there. We sat at a giant hibachi and watched the chef prepare our meals, like a Benihana restaurant. We did bring extra washcloths with us, as we knew we wouldn't be getting them everyday. And that's Ok. We were prepared. We seldom had wifi problems, but the TV was snowy on all the stations. An FYI, you can get American broadcast stations CBS, ABC and NBC on channels 88, 86 and 82 respectively. (Broadcast from NYC). I don't know what it was, but something was missing. Maybe it was the fantastic Jennifer M. that we met as a Guest Relations rep and then was promoted to Royal Club or Mario, the very friendly reservations manager. Or maybe it was that the resort was at 87% -93% capacity. Thinking hard about going back!
    Round Indicators
    JBStewart_10 Moose Jaw, Kanada. 02/20/2017

    “Spent the entire first 24 hours working things out”

    When we first arrived we were given room keys and when we opened our room found it already occupied... then were given a room with two double beds as opposed to our requested king bed. When we arrived the next day to request our keys for a new room we found ourselves in a long line of people moving rooms! Service at pool and in restaurants not up to par also. Now we sit almost 24 hours after our arrival waiting for our luggage to arrive. Not positive we would stay here again.
    Round Indicators
    Alexandra B 02/20/2017 Familie

    “Excellent service!”

    Incredible time at this hotel. Third time in Puerto Vallarta and first time with an all inclusive package. Food was really good and the service was superb. Luis, Sergio, all the entertainment staff and specially the servers work so hard to make sure everyone is having a good time. Will definitely consider coming back!
    Round Indicators
    Harry D 02/20/2017 Paare

    “A Week of fun times!”

    We were at the Occidental from Feb 4 to the 11 of this year. Very happy with the place. The only complaint I have was the room service. We paid for turn down service but only got it 3 of the 7 days we were there. Normally it's not a big deal but when you pay for it 😏. It is a small resort which was great for us. No lines, easy to get a spot by the pool or the beach. The food was great with lots if variety. The grounds were kept clean and trim. The entertainment team of Sergio, Raimon, Vicente, Jhonaton, Daiana, Lizbet and Jessica were top notch. They organized water polo, beach volleyball, aqua size, dance lessons, black jack and kept us laughing and entertained. Anoeles Montalvo (pool waitress) was awesome, she took very good care of us at the pool and beach make sure the next refreshment was ready before we finished our drink. We enjoyed our selves and would go back. Because of the room service I'm giving the Occidental a 4 out of 5 rating.
    Round Indicators
    ValerieWu Madrid, Spanien. 01/04/2017 Familie

    “Strandurlaub”

    Positiv ist das freundliche Personal, sauber und gepflegte Anlage, Zimmer geräumig, essen sehr gut und auch die Präsentation der buffets ist sehr gelungen. Die Pool sauber, der Strand mit eigenen Liegen und Service, Palmen spenden etwas Schatten, Gym ist eher klein aber mit sehr guten Maschinen ausgestattet. Kleine Boutique mit was immer man braucht zu normalen Preisen. negativ: keine Zimmer mit balkon. Nur einige wenige Zimmer haben eine kleine Terrasse. Auch störte mich die ständige musikberieselung beim Essen oder am Pool. Der handtuchservice begann etwas spät und endete eher früh.

    Rodolfo P, Director General von Occidental Nuevo Vallarta, hat diese Bewertung kommentiert
     Hallo ValerieWu, Wir möchten uns ganz herzlich bei Ihnen für Ihre Kommentare zu Ihrem Besuch bedanken. Sie helfen uns, zu verstehen, wie unsere Gäste Ihren Aufenthalt bei uns erleben. Unser Hauptwunsch besteht darin, maximale Zufriedenheit bei unseren Gästen zu erzielen und es freut uns zu hören, dass Sie Ihren Urlaub im Occidental genossen haben. Wir sind stets bemüht, Premiumklasse-Standards zu bieten und sicher zu gehen, dass uns alle unsere Gäste mit wunderschönen Urlaubserinnerungen verlassen. Darüber hinaus möchten wir uns bei Ihnen für Ihre liebenswürdigen Worte über unser Team bedanken. Wir freuen uns, dass sie alle während Ihres Aufenthalts zu Ihrem Wohlbefinden beigetragen haben; angefangen beim Raumpflegepersonal, das sein Bestes tut, um Ihnen stets einwandfreie Zimmer und Einrichtungen zu garantieren; über unser Animationsteam, das mit seinem Enthusiasmus und seiner Energie unserer Gäste einlädt, an den unterhaltsamen Sportmöglichkeiten und Freizeitaktivitäten teilzunehmen; bis hin zu unserem Miniclub-Team, das mit viel Liebe und Kompetenz auf unsere jüngsten Gäste aufpasst und dafür sorgt, dass sie eine tolle Zeit verbringen und ihr Urlaub bei uns in schöner Erinnerung behalten. Wir möchten Ihnen nochmals danken, unser Hotel gewählt zu haben und uns Ihre konstruktive Kritik ausgedrückt zu haben. Wir freuen uns, Sie in nicht allzu weiter Zukunft erneut begrüßen zu dürfen und die Gelegenheit zu bekommen, Ihre Erwartungen zu übertreffen. Mit freundlichen Grüßen, Rodolfo Pacheco General Manager

    BEWERTUNG

    Round Indicators

    • februar 20 2017
    • Morrison, CO
    • Paare

    Mtn2Sea

    “3rd Stay; 2nd Review - A Few Insights”


    We were here for 10 days at the end of January. I did not write a review about last year's visit, but this time a few things have changed. We requested, 3 times, for a room on the 4th, 5th or 6th floor on the south side. I sent an email approximately 10 days before we left; it went unheeded. I sent a 2nd email; received an answer that said "no problema" with our request. The original request was sent with the reservations. When we were checked in we were assigned to a 1st floor room, somewhat near the theatre. We explained we were returning guest for the 3rd year, in a row and requested a higher floor on the south side. We were given two other choices, one on the 4th floor or one on the 5th floor. Neither on the south side. We took the 5th floor room, which had an ocean view AND looked over the buffet dining room. The woman who checked us in initially was helpful, but not friendly. Still checking-in: We were told they'd send our luggage up. Meanwhile we went to the room, then went down to the beach for about 1.5 hours. Came up to find our luggage had not been sent up. We went down to the lobby where both our suitcases sat on a luggage carrier. We took them up ourselves. We had read that they had enclosed the buffet dining area with glass. At night, it was stuffy, as the A/C was not working at full capacity. Such a shame; the buffet dining room had been very pleasant w/o the glass. I wish they had installed sliding windows. Would have been nice to have the option of fresh air during the cooler months. I thought the food was good. Lots of fish was offered, including salmon, roast turkey, prime rib, pork, ham and the usual assortment of chicken, beef and pork steam table dishes. The ongoing problem with some of the food being barely warm has not been solved. There's also lots of salad and fixings, both at lunch and dinner. The "health" juices offered in the morning are great. They also have fresh donuts every morning and a daily selection of ice cream and of course Mexican ice cream is the best! I have to send kudos out to the servers. Gerardo, Manuel and Fernando were very attentive at both lunch and dinner. Daniel, at dinner, was very conscientious. Upon observation, after a few days, we decided that the resort seem to be short staffed, either by circumstance or design, I don't know. Those guys, at night, really worked their butts off. The only one that didn't seem to work very was hard was the host Isreal. He was usually MIA or chatting up the female host, who DID work. One day, we tried eating at the beach restaurant for lunch. There were only 2 servers. We never did get water or menus. We left and went to the buffet. Not the servers fault. We still love the beach here, tho, their palm trees seem only to be sustaining and NOT thriving. There were a lot of dead branches and the trees themselves looked straggly. For great palm trees, check out their neighbors directly to the south: full thriving trees, with lots of different sizes that optimized shade. On our 2 previous vacations here, we never had a problem with getting beach chairs in the area we preferred. No towel games. But now the towel game is in full force, not the resorts fault. We didn't play for 3 full days, but on the 4th morning, too many chairs had towels with no people in or around them. Toward the end of our stay we were coming down, as early as 7:15. Ridiculous..... Part of the problem was there were hardly any people on the Royal Club/First Club Beach. We'd go for a walk to see, maybe, 4-5 people on that side of the beach. Less trees on that side... We also were not happy that the adult pool that used to be for all is now just for Royal Club members and their kids. This was what I called the "Zen" pool. We were never acknowledged as returning guests. Last year, we were given a room on the 6th floor, given a little basket of candy and strawberries. I think all their effort is going to Royal Club members and not to us "commoners". I will say that somebody, we don't know who, made a reservation for us at the Japanese restaurant and left the receipt in our room. That was a nice touch and we did enjoy the food there. We sat at a giant hibachi and watched the chef prepare our meals, like a Benihana restaurant. We did bring extra washcloths with us, as we knew we wouldn't be getting them everyday. And that's Ok. We were prepared. We seldom had wifi problems, but the TV was snowy on all the stations. An FYI, you can get American broadcast stations CBS, ABC and NBC on channels 88, 86 and 82 respectively. (Broadcast from NYC). I don't know what it was, but something was missing. Maybe it was the fantastic Jennifer M. that we met as a Guest Relations rep and then was promoted to Royal Club or Mario, the very friendly reservations manager. Or maybe it was that the resort was at 87% -93% capacity. Thinking hard about going back!


    BEWERTUNG

    Round Indicators

    • februar 20 2017
    • Moose Jaw, Kanada

    JBStewart_10

    “Spent the entire first 24 hours working things out”


    When we first arrived we were given room keys and when we opened our room found it already occupied... then were given a room with two double beds as opposed to our requested king bed. When we arrived the next day to request our keys for a new room we found ourselves in a long line of people moving rooms! Service at pool and in restaurants not up to par also. Now we sit almost 24 hours after our arrival waiting for our luggage to arrive. Not positive we would stay here again.


    BEWERTUNG

    Round Indicators

    • februar 20 2017
    • Familie

    Alexandra B

    “Excellent service!”


    Incredible time at this hotel. Third time in Puerto Vallarta and first time with an all inclusive package. Food was really good and the service was superb. Luis, Sergio, all the entertainment staff and specially the servers work so hard to make sure everyone is having a good time. Will definitely consider coming back!


    BEWERTUNG

    Round Indicators

    • februar 20 2017
    • Paare

    Harry D

    “A Week of fun times!”


    We were at the Occidental from Feb 4 to the 11 of this year. Very happy with the place. The only complaint I have was the room service. We paid for turn down service but only got it 3 of the 7 days we were there. Normally it's not a big deal but when you pay for it 😏. It is a small resort which was great for us. No lines, easy to get a spot by the pool or the beach. The food was great with lots if variety. The grounds were kept clean and trim. The entertainment team of Sergio, Raimon, Vicente, Jhonaton, Daiana, Lizbet and Jessica were top notch. They organized water polo, beach volleyball, aqua size, dance lessons, black jack and kept us laughing and entertained. Anoeles Montalvo (pool waitress) was awesome, she took very good care of us at the pool and beach make sure the next refreshment was ready before we finished our drink. We enjoyed our selves and would go back. Because of the room service I'm giving the Occidental a 4 out of 5 rating.


    BEWERTUNG

    Round Indicators

    • januar 4 2017
    • Madrid, Spanien
    • Familie

    ValerieWu

    “Strandurlaub”


    Positiv ist das freundliche Personal, sauber und gepflegte Anlage, Zimmer geräumig, essen sehr gut und auch die Präsentation der buffets ist sehr gelungen. Die Pool sauber, der Strand mit eigenen Liegen und Service, Palmen spenden etwas Schatten, Gym ist eher klein aber mit sehr guten Maschinen ausgestattet. Kleine Boutique mit was immer man braucht zu normalen Preisen. negativ: keine Zimmer mit balkon. Nur einige wenige Zimmer haben eine kleine Terrasse. Auch störte mich die ständige musikberieselung beim Essen oder am Pool. Der handtuchservice begann etwas spät und endete eher früh.


    Rodolfo P, Director General von Occidental Nuevo Vallarta, hat diese Bewertung kommentiert
    Hallo ValerieWu, Wir möchten uns ganz herzlich bei Ihnen für Ihre Kommentare zu Ihrem Besuch bedanken. Sie helfen uns, zu verstehen, wie unsere Gäste Ihren Aufenthalt bei uns erleben. Unser Hauptwunsch besteht darin, maximale Zufriedenheit bei unseren Gästen zu erzielen und es freut uns zu hören, dass Sie Ihren Urlaub im Occidental genossen haben. Wir sind stets bemüht, Premiumklasse-Standards zu bieten und sicher zu gehen, dass uns alle unsere Gäste mit wunderschönen Urlaubserinnerungen verlassen. Darüber hinaus möchten wir uns bei Ihnen für Ihre liebenswürdigen Worte über unser Team bedanken. Wir freuen uns, dass sie alle während Ihres Aufenthalts zu Ihrem Wohlbefinden beigetragen haben; angefangen beim Raumpflegepersonal, das sein Bestes tut, um Ihnen stets einwandfreie Zimmer und Einrichtungen zu garantieren; über unser Animationsteam, das mit seinem Enthusiasmus und seiner Energie unserer Gäste einlädt, an den unterhaltsamen Sportmöglichkeiten und Freizeitaktivitäten teilzunehmen; bis hin zu unserem Miniclub-Team, das mit viel Liebe und Kompetenz auf unsere jüngsten Gäste aufpasst und dafür sorgt, dass sie eine tolle Zeit verbringen und ihr Urlaub bei uns in schöner Erinnerung behalten. Wir möchten Ihnen nochmals danken, unser Hotel gewählt zu haben und uns Ihre konstruktive Kritik ausgedrückt zu haben. Wir freuen uns, Sie in nicht allzu weiter Zukunft erneut begrüßen zu dürfen und die Gelegenheit zu bekommen, Ihre Erwartungen zu übertreffen. Mit freundlichen Grüßen, Rodolfo Pacheco General Manager

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