Since plans can change… Barceló Hotel Group important information – COVID19
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Updated 21 December 2020
The health and well-being of our guests and employees is a top priority for the Barceló Hotel Group. For this reason, we are closely complying with World Health Organization guidelines and the relevant authorities regarding any changes to the coronavirus (COVID-19) pandemic around the world.
Given the exceptional circumstances, we would like to apologise for any inconvenience this health crisis may cause you or your loved ones and share with you the measures that we have adopted with regard to changing or cancelling a booking in order to offer our guests complete flexibility during these difficult times.
If your booking has been affected by COVID-19, the Barceló Hotel Group has made significant changes to its booking policy, offering 100% flexibility so you can postpone your booking up to 24 hours before your arrival for individual bookings with check-in dates up until 31 May 2021, subject to prior justification. You will have the option to change the date of your booking so that, when this has all passed, you can enjoy your stay sometime in the 12 months following the check-in date and of course still enjoy the best price guaranteed.
For any changes or to manage your booking, please contact our Call Centre by calling the customer service number in your country. We are currently receiving an unprecedented number of requests and we are trying to process them as quickly as possible. If you have requested a refund for your booking and we haven’t replied yet, we ask for your patience, as our team is managing an exceptionally high volume of requests at this time. We would like to thank you for your patience and understanding at this time.
If you have made your booking through an online agency or other travel agent, we recommend you contact the booking provider for information on their change policy.
We have launched a new concept called We Care About You. This project includes all the measures applied to establish a safe working environment for our employees and suppliers, while also offering an experience that meets the current needs of our guests without forgetting our main objective: making everyone feel safe and making sure guests enjoy their experience. If you would like to know more about this project, click here.
Thank you for your trust in the Barceló Hotel Group. Our company has almost 90 years of experience and a guarantee of professionalism and reliability that allows us to reassure our customers at times like these. We are convinced that this will pass and we are doing all we can to be able to welcome you to our hotels once again when the situation is back to normal.