Since plans can change… Barceló Hotel Group important information – COVID19
Contact our Call Centre
Updated June 30, 2020
The health and well-being of our guests and employees is a top priority for the Barceló Hotel Group. For this reason, we are closely complying with the World Health Organization guidelines and the relevant authorities on the developing coronavirus (COVID-19) situation around the world.
Currently, the majority of our hotels are temporarily closed due to the COVID-19 pandemic situation. As the authorities of each country remove travel restrictions on their citizens, we will open them again to welcome you. In those cases where we are obliged to change the planned opening date, guests who have a booking will be relocated to a similar or superior category hotel in the same destination.
Given the exceptional circumstances, we would like to apologise for the inconvenience that this health crisis may cause you or your loved ones and share with you the measures that we have adopted in our amendment or cancellation of bookings policy in order to offer our clients complete flexibility during these difficult times.
At the Barceló Hotel Group The changes have been completely flexible, offering 100% flexibility to postpone your booking up to 24 hours before your arrival for individual bookings with arrival date until December 31, 2020. You will have the option to change the date of your booking so that, when this has all passed, you can enjoy your stay sometime in the 12 months following the check-in date and of course still enjoy the best price guaranteed.
For any changes or to manage your booking, please contact our Call Centre by calling the customer service number in your country. We are currently receiving an unprecedented number of requests and we are trying to process them as quickly as possible. If you have requested a refund for your booking and we haven’t replied yet, we ask for your patience, as our team is managing an exceptionally high volume of requests at this time. We would like to thank you for your patience and understanding at this time.
If you have made your booking through an online agency or other travel agent, we recommend you contact the booking provider for information on their change policy.
We have launched a new concept called We Care About You. In this project, all the measures applied to, on the one hand, establish a safe working environment for our employees and suppliers are collected, and, on the other hand, offer an experience that meets the current needs of our guests without forgetting our main objective: making them feel better and enjoying our experience. If you would like to know more about this project, click here.
Thank you for your trust in the Barceló Hotel Group. Our company has a history of nearly 90 years and a guarantee of professionalism that allows us to reassure our customers at this time. We are convinced that this will pass and we are doing all we can to be able to welcome you to our hotels once again when the situation is back to normal.