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Views of Barceló Hotel Complex  Allegro Cozumel Resort
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Map and location

Carretera Costera Sur Km 16.5   77600 San Francisco , Palancar   Cozumel  


Places of Interest

18.6 km Cozumel International Airport

300 m Hotel beach

Guest reviews.

There is no better expert than a traveller.

Allegro Cozumel

3.5/5 Round Indicators
| 6742 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

31% Complete

2097

Very good

33% Complete

2243

Average

18% Complete

1217

Poor

9% Complete

670

Very poor

7% Complete

515

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    Round Indicators
    Navigator258850 03/23/2020

    “Gorgeous setting, great dive shop, friendly staff, accommodated food allergies”

    My husband and I spent 10 days at Allegro in March. The beach setting is stunning, the landscaping lush with great plants, and the dive shop has a friendly and professional staff. The guest services manager and a team of chefs worked to accommodate my food allergy to soy since I was not able to eat from the buffet. I met several times with the guest services manager who developed a lunch and dinner menu that was served to me at set times. The manager and chefs were very friendly, professional, and worked hard to make sure I did not get sick. The food cooked for me was fresh and delicious! Their extra effort to accommodate my food allergy made a huge difference in the success of our vacation. We paid for the ultimate dive package which gave us access to VIP locations including a better room located closer to the beach and a beach bar with a great view where we ate breakfast and lunch. This made all the difference! The general dining hall is in a stuffy, windowless room in the back of the resort. Two things we didn't like: the evening entertainment was so loud it dominated the entire resort late into the evening and ruined the ambiance, and the dining room at the back of the resort really, really needs an update to make it an appealing space with windows and a much better vibe. A big highlight for us was ProDive. We got in 14 dives with the team and absolutely love the staff. It is fantastic to have their office on location at Allegro and leave from the resort pier each day to head out on their dive boats. The staff were knowledgeable, fun and had safety as a priority. We saw spotted eagle rays, rays, turtles, and so many other things... Our room was clean and nicely situated. The cleaning staff were friendly and left towel creatures with flowers. We were sad to leave and our hearts are with the Allegro staff and the ProDive staff as they face the uncertainty of COVID-19.
    Round Indicators
    Kenneth V 03/23/2020 Couples

    “Worth the trip”

    We visited Allegro during March break. We paid for VIP accommodations. Had quick check in A room close to the beach. VIP restaurant, free wifi and excellent service. Room was nice but need to be insulated as you can hear everything outside. We took a small fan which helped a lot. Lots of different foods so you wont go hungry. Alacarte restaurants were good, especially the oriental where you are entertained by the chef at your table. Big children water area, entertainment at the pool all day, shows at night. Had a great time and would recommend to others!
    Round Indicators
    Tamara T 03/22/2020 Family

    “Beautiful setting. Underwhelming accommodations”

    First the good: the resort property is beautiful, well maintained with lush gardens, a stunning and clean beach with great swimming, a beach side jacuzzi for late day relaxation and for appreciating the breathtaking sunsets, a long pier for the local dive operations and tour boats, loads of pool side loungers, fantastic staff who are always kind and caring. Next the caveat: we arrived the day before the world went to hell in a hand basket. We were there during peak spring break vacation season but the resort fell victim to the travel restrictions implemented with the WHO declarations of a global pandemic. There was a sadness that swept the resort as travelers were called home and as resort staff were laid off in preparation for an unscheduled closure. The pall was heavy and though staff worked hard to bring joy to holiday merry makers, no amount of effort could brighten the dark shadows. Our hearts go out to the hard working crew as they grapple with this sudden and unexpected change in their livelihood. The not so good: the rooms are dated. Though clean, they lack any kind of sound insulation and you can hear occupants in adjacent rooms quietly going about their business as if they're doing so in your own suite. For example, we could hear our neighbor yawning. Sleep was a rare commodity as a result. For this reason alone, we will not be returning once travel restrictions are removed. But wait, there's more: the theatre faces into the resort buildings. Between the obscenely loud volume (which hurt our ears and forced us to leave the shows multiple times) and the orientation of the theater, you could not enjoy quiet time in your suite or elsewhere on the property without hearing the entire entertainment program for the evening. So you couldn't be in the theatre and enjoy and you couldn't enjoy the resort is there was anything going in the theater. The mediocre: Water is not widely available throughout the resort. There are no counter top dispensers at bars, near the pool or anywhere. This is contrary to practices in place at every other resort we've visited. Finally, the food. It's all right. Not great, kinda meh selection, but what was available was usually tasty. There was always something we could eat. While we don't plan to return to this resort, we encourage you to give it a try when travel restrictions are removed. There is a lot going for this place and the local economy will need tourist support in order to recover.
    Round Indicators
    scrappymel Edmond, Oklahoma. 03/22/2020 Family

    “Good and Bad”

    We just got home from visiting Cozumel during spring break week. We originally booked a cruise, but it was cancelled due to Coronavirus. We decided to fly to Cozumel instead. Allegro fit our last minute needs, so we booked it. PROS: *beautiful, sandy beach *lifeguards *pools/waterpark/hot tub *lush landscaping *hardworking, friendly people *excellent drinks *housekeeping *cute wildlife *balcony with hammock CONS: *no shuttle into town ($16 taxi each way) *no free wifi ($12/day) *noise *food *air conditioning *high pressure souvenir booths set up in the main dinner area I’m not usually too picky about noise. It’s vacation and people are having fun. But, there is seriously something wrong with the buildings here. The walls (even inside) are concrete/stucco so I don’t think it’s that. The roof is high pitched and open so it could be that. I don’t know, but it felt like all 4 of the rooms in the upper level of our building were not separated at all. You could hear EVERYTHING: walking around, general conversations, alarm clocks, hairdryers, toilets, showers, kids screaming, babies crying, teenagers yelling, etc. It was like one huge family home. We could also hear every word being said on the balcony across from us (different building) with our windows and doors closed. Between the nightly movies, live shows, disco, pools, and neighbors- the noise didn’t die down enough to sleep until around 1am. Then alarms and young kiddos and the rolling housekeeping carts would wake us up around 6am. I seriously got better sleep on the beach! The air conditioning is an issue. It’s HOT in Mexico! They have regulators on the touch pads that keep the temp at 23.5 degrees (74.3 F). With the humidity during the day, that’s just not good enough to be comfortable. The food (for the most part) is barely edible. Breakfast is a buffet with eggs, beans and rice, made to order omelets, lots of breads, a few fruits, and last night’s leftover meats. I’m not kidding. The food is recycled over and over until it’s just dried out trays of inedibleness. Lunch is (by far) the best meal of the day. There’s a cook constantly refreshing the area with freshly prepared pizzas, fries, nuggets, burgers, and hotdogs. The toppings are fresh and kept cool. BUT, there is only so much junk food a person can eat! There is also another area with a small salad bar, chips and pico, desserts, and some meat/veggie offerings, and some dried out pasta dishes (this area seems to be some leftover foods as well). Dinner: buffet is awful. Just awful. It’s the same things every night. There are three other restaurants as well. You will need to make reservations on your first day for your stay. Less than 5 nights gets you one reservation and 5-9 gets you two. There’s Italian, Mexican, and a Japanese hibachi grill. We tried the Mexican and hibachi. Both were much better than the buffet. We ended up going into Cozumel for dinner a few nights just to avoid the buffet even though it was pricy to do so. The only foods available after 9:30pm are in the “sports bar”: self serve popcorn, chips and cheese sauce, old chicken nuggets, and sandwich fixings. This was the worst resort food we’ve ever experienced. The resort is beautiful and well maintained. With just a few changes and a revamping of the food, it would be an EXCELLENT place to stay. Unfortunately, we just saw it as average as it is.
    Round Indicators
    N6248NJnancy 03/20/2020

    “Only a three star”

    overall it may make it to a three star. food needs to improve at the main dinning room it was very bad. Rooms are very small. Entertainment very limited. You have to take taxis everywhere you go, there are no free shuttles to town. Cost about $12 American each together to town $12 to get back to the resort. $90 American for our wi-fi for the two week stay. All in all very disappointing.

    ManagerGX, Guest Relations Manager at Allegro Cozumel, responded to this review
     Dear Nancy, First, we would like to thank you for making our Allegro Cozumel your choice hotel for your holidays in Mexico and truly regret reading your disappointment with your overall experience. We have taken good note of your remarks related to our entertainment offer, at Allegro Cozumel we ensure entertainment activities for all family members throughout the day and every evening, therefore both adults and children can choose by checking the entertainment board the activities that best meet their wishes, nevertheless we will make sure to share your comments with our head of department for information and of course, revision. Furthermore, we deeply lament hearing that our gastronomy did not meet your expectations, our Executive Chefs prepare for each meal a wide array of both local and international dishes, following a two weeks menu rotation to guarantee the possibility to try different dishes throughout your stay and please all palates, we regret we were not able to conquer yours. Moreover, we understand from your review that you may not have been fully informed about our location and room categories, for a future occasion, we encourage you to visit our website where you will find a full description of our properties or to contact our call centre from where our agents will be able to offer you a personalized booking guidance to make sure that you choose the Barcelo hotel that best meets your holiday needs and wishes. Again, thank you for your visit and constructive critics, we hope that you had a safe journey back home and to be able to serve again in a not too distant future in any of our properties worldwide. Kind Regards, Customer Experience Barcelo Hotel Group

    EVALUATION

    Round Indicators

    • march 23 2020

    Navigator258850

    “Gorgeous setting, great dive shop, friendly staff, accommodated food allergies”


    My husband and I spent 10 days at Allegro in March. The beach setting is stunning, the landscaping lush with great plants, and the dive shop has a friendly and professional staff. The guest services manager and a team of chefs worked to accommodate my food allergy to soy since I was not able to eat from the buffet. I met several times with the guest services manager who developed a lunch and dinner menu that was served to me at set times. The manager and chefs were very friendly, professional, and worked hard to make sure I did not get sick. The food cooked for me was fresh and delicious! Their extra effort to accommodate my food allergy made a huge difference in the success of our vacation. We paid for the ultimate dive package which gave us access to VIP locations including a better room located closer to the beach and a beach bar with a great view where we ate breakfast and lunch. This made all the difference! The general dining hall is in a stuffy, windowless room in the back of the resort. Two things we didn't like: the evening entertainment was so loud it dominated the entire resort late into the evening and ruined the ambiance, and the dining room at the back of the resort really, really needs an update to make it an appealing space with windows and a much better vibe. A big highlight for us was ProDive. We got in 14 dives with the team and absolutely love the staff. It is fantastic to have their office on location at Allegro and leave from the resort pier each day to head out on their dive boats. The staff were knowledgeable, fun and had safety as a priority. We saw spotted eagle rays, rays, turtles, and so many other things... Our room was clean and nicely situated. The cleaning staff were friendly and left towel creatures with flowers. We were sad to leave and our hearts are with the Allegro staff and the ProDive staff as they face the uncertainty of COVID-19.


    EVALUATION

    Round Indicators

    • march 23 2020
    • Couples

    Kenneth V

    “Worth the trip”


    We visited Allegro during March break. We paid for VIP accommodations. Had quick check in A room close to the beach. VIP restaurant, free wifi and excellent service. Room was nice but need to be insulated as you can hear everything outside. We took a small fan which helped a lot. Lots of different foods so you wont go hungry. Alacarte restaurants were good, especially the oriental where you are entertained by the chef at your table. Big children water area, entertainment at the pool all day, shows at night. Had a great time and would recommend to others!


    EVALUATION

    Round Indicators

    • march 22 2020
    • Family

    Tamara T

    “Beautiful setting. Underwhelming accommodations”


    First the good: the resort property is beautiful, well maintained with lush gardens, a stunning and clean beach with great swimming, a beach side jacuzzi for late day relaxation and for appreciating the breathtaking sunsets, a long pier for the local dive operations and tour boats, loads of pool side loungers, fantastic staff who are always kind and caring. Next the caveat: we arrived the day before the world went to hell in a hand basket. We were there during peak spring break vacation season but the resort fell victim to the travel restrictions implemented with the WHO declarations of a global pandemic. There was a sadness that swept the resort as travelers were called home and as resort staff were laid off in preparation for an unscheduled closure. The pall was heavy and though staff worked hard to bring joy to holiday merry makers, no amount of effort could brighten the dark shadows. Our hearts go out to the hard working crew as they grapple with this sudden and unexpected change in their livelihood. The not so good: the rooms are dated. Though clean, they lack any kind of sound insulation and you can hear occupants in adjacent rooms quietly going about their business as if they're doing so in your own suite. For example, we could hear our neighbor yawning. Sleep was a rare commodity as a result. For this reason alone, we will not be returning once travel restrictions are removed. But wait, there's more: the theatre faces into the resort buildings. Between the obscenely loud volume (which hurt our ears and forced us to leave the shows multiple times) and the orientation of the theater, you could not enjoy quiet time in your suite or elsewhere on the property without hearing the entire entertainment program for the evening. So you couldn't be in the theatre and enjoy and you couldn't enjoy the resort is there was anything going in the theater. The mediocre: Water is not widely available throughout the resort. There are no counter top dispensers at bars, near the pool or anywhere. This is contrary to practices in place at every other resort we've visited. Finally, the food. It's all right. Not great, kinda meh selection, but what was available was usually tasty. There was always something we could eat. While we don't plan to return to this resort, we encourage you to give it a try when travel restrictions are removed. There is a lot going for this place and the local economy will need tourist support in order to recover.


    EVALUATION

    Round Indicators

    • march 22 2020
    • Edmond, Oklahoma
    • Family

    scrappymel

    “Good and Bad”


    We just got home from visiting Cozumel during spring break week. We originally booked a cruise, but it was cancelled due to Coronavirus. We decided to fly to Cozumel instead. Allegro fit our last minute needs, so we booked it. PROS: *beautiful, sandy beach *lifeguards *pools/waterpark/hot tub *lush landscaping *hardworking, friendly people *excellent drinks *housekeeping *cute wildlife *balcony with hammock CONS: *no shuttle into town ($16 taxi each way) *no free wifi ($12/day) *noise *food *air conditioning *high pressure souvenir booths set up in the main dinner area I’m not usually too picky about noise. It’s vacation and people are having fun. But, there is seriously something wrong with the buildings here. The walls (even inside) are concrete/stucco so I don’t think it’s that. The roof is high pitched and open so it could be that. I don’t know, but it felt like all 4 of the rooms in the upper level of our building were not separated at all. You could hear EVERYTHING: walking around, general conversations, alarm clocks, hairdryers, toilets, showers, kids screaming, babies crying, teenagers yelling, etc. It was like one huge family home. We could also hear every word being said on the balcony across from us (different building) with our windows and doors closed. Between the nightly movies, live shows, disco, pools, and neighbors- the noise didn’t die down enough to sleep until around 1am. Then alarms and young kiddos and the rolling housekeeping carts would wake us up around 6am. I seriously got better sleep on the beach! The air conditioning is an issue. It’s HOT in Mexico! They have regulators on the touch pads that keep the temp at 23.5 degrees (74.3 F). With the humidity during the day, that’s just not good enough to be comfortable. The food (for the most part) is barely edible. Breakfast is a buffet with eggs, beans and rice, made to order omelets, lots of breads, a few fruits, and last night’s leftover meats. I’m not kidding. The food is recycled over and over until it’s just dried out trays of inedibleness. Lunch is (by far) the best meal of the day. There’s a cook constantly refreshing the area with freshly prepared pizzas, fries, nuggets, burgers, and hotdogs. The toppings are fresh and kept cool. BUT, there is only so much junk food a person can eat! There is also another area with a small salad bar, chips and pico, desserts, and some meat/veggie offerings, and some dried out pasta dishes (this area seems to be some leftover foods as well). Dinner: buffet is awful. Just awful. It’s the same things every night. There are three other restaurants as well. You will need to make reservations on your first day for your stay. Less than 5 nights gets you one reservation and 5-9 gets you two. There’s Italian, Mexican, and a Japanese hibachi grill. We tried the Mexican and hibachi. Both were much better than the buffet. We ended up going into Cozumel for dinner a few nights just to avoid the buffet even though it was pricy to do so. The only foods available after 9:30pm are in the “sports bar”: self serve popcorn, chips and cheese sauce, old chicken nuggets, and sandwich fixings. This was the worst resort food we’ve ever experienced. The resort is beautiful and well maintained. With just a few changes and a revamping of the food, it would be an EXCELLENT place to stay. Unfortunately, we just saw it as average as it is.


    EVALUATION

    Round Indicators

    • march 20 2020

    N6248NJnancy

    “Only a three star”


    overall it may make it to a three star. food needs to improve at the main dinning room it was very bad. Rooms are very small. Entertainment very limited. You have to take taxis everywhere you go, there are no free shuttles to town. Cost about $12 American each together to town $12 to get back to the resort. $90 American for our wi-fi for the two week stay. All in all very disappointing.


    ManagerGX, Guest Relations Manager at Allegro Cozumel, responded to this review
    Dear Nancy, First, we would like to thank you for making our Allegro Cozumel your choice hotel for your holidays in Mexico and truly regret reading your disappointment with your overall experience. We have taken good note of your remarks related to our entertainment offer, at Allegro Cozumel we ensure entertainment activities for all family members throughout the day and every evening, therefore both adults and children can choose by checking the entertainment board the activities that best meet their wishes, nevertheless we will make sure to share your comments with our head of department for information and of course, revision. Furthermore, we deeply lament hearing that our gastronomy did not meet your expectations, our Executive Chefs prepare for each meal a wide array of both local and international dishes, following a two weeks menu rotation to guarantee the possibility to try different dishes throughout your stay and please all palates, we regret we were not able to conquer yours. Moreover, we understand from your review that you may not have been fully informed about our location and room categories, for a future occasion, we encourage you to visit our website where you will find a full description of our properties or to contact our call centre from where our agents will be able to offer you a personalized booking guidance to make sure that you choose the Barcelo hotel that best meets your holiday needs and wishes. Again, thank you for your visit and constructive critics, we hope that you had a safe journey back home and to be able to serve again in a not too distant future in any of our properties worldwide. Kind Regards, Customer Experience Barcelo Hotel Group

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