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Barceló San José Palacio Hotel Restaurant
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Map and location

Residencial El Robledal, La Uruca, 4581150   10107 San José de Costa Rica ,   Costa Rica  


Places of Interest

14.3 km Juan Santamaría International Airport

180 km Playa Tambor

262 km Langosta Beach

11 km Valle del Sol Golf Course

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló San José

4.0/5 Round Indicators
| 2345 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

40% Complete

945

Very good

33% Complete

781

Average

16% Complete

380

Poor

5% Complete

124

Very poor

4% Complete

115

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    Round Indicators
    Vakarathiwe Malawi. 11/16/2019 Business

    “Beautiful and comfortable ”

    Enjoyed my stay at hotel Barcelo location is beautiful relaxing with a wonderful pool. Staff keen to provide information and serve. Housekeeping staff need to improve service level and pay attention to detail. During work visit the last thing you need is coming back to an unclean room. Enjoyed my stay and would love to come back. The trees and flowers surrounding the hotel makes it an extra special spot.

    Channel M, Gerente at Barcelo San Jose, responded to this review
     Dear Guest; Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. In relation to your comments regarding the cleaning of your room, we would like to offer our sincere apologies as clearly, we were not performing to our usual standards on this occasion. On the other hand, we are glad that you enjoyed the beauty of our gardens and we look forward to serving you again soon. Best Regards, Carlos Ruiz Director.

    Round Indicators
    kdoi2017 Chicago, Illinois. 11/11/2019

    “Very Noisy Hotel with bathroom fan and outside noise”

    We stayed for two nights. The mechnical noise from bathroom fun was extremely high, and noise from outside traffic was very high in early morning, probably because the window was not tight. On Saturday night, music noise was unbearabl untill 1 pm. The safety box did not open when we were leaving, which made us almost panic.

    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
     Dear Guest: Although we sincerely regret your disappointment with your stay in our Barceló San José, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Best Regards, Carlos Ruiz. Director.

    Round Indicators
    RudiB877 Washington DC, District of Columbia. 11/09/2019 Friends getaway

    “Great, modern up to date facility”

    This Barcelo property is located close to the city, but not in the midst of all of the traffic. There is a lot of green space surrounding the property and it feels as though you are outside of the city.

    Channel M, Manager at Barcelo San Jose, responded to this review
     Dear Rudib877 We understand that Barcelo San Jose might not be the best location for your holidays, this is why we encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance to make sure you book the Barceló destination that can make all your dreams come true. Carlos Ruiz Director.

    Round Indicators
    Maggie M 11/04/2019 Couples

    “Trip to Costa Rica”

    We had such a great time that we will be coming back real soon on our next vacation. Our entire stay was very pleasing. Even our excursion were wonderful. We also learned some local words used PURA VIDA!

    Channel M, Director General at Barcelo San Jose, responded to this review
     Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations. Best regards, Carlos Ruíz, Director

    Round Indicators
    D5033BLpaulb new york, United States. 11/04/2019 Friends getaway

    “great location”

    The Barceló is a grand hotel set high off the highway, with lots of flora and a great staff. Its location allows for a calm and quiet enjoyment of facilities, but not easy axcess to the city or other areas without transport (cab/Car) Sadly the rooms and hallways are very dated and worn. The rich woodwork gives it an old world feel.

    Channel M, Director General at Barcelo San Jose, responded to this review
     Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Best regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • november 16 2019
    • Malawi
    • Business

    Vakarathiwe

    “Beautiful and comfortable ”


    Enjoyed my stay at hotel Barcelo location is beautiful relaxing with a wonderful pool. Staff keen to provide information and serve. Housekeeping staff need to improve service level and pay attention to detail. During work visit the last thing you need is coming back to an unclean room. Enjoyed my stay and would love to come back. The trees and flowers surrounding the hotel makes it an extra special spot.


    Channel M, Gerente at Barcelo San Jose, responded to this review
    Dear Guest; Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. In relation to your comments regarding the cleaning of your room, we would like to offer our sincere apologies as clearly, we were not performing to our usual standards on this occasion. On the other hand, we are glad that you enjoyed the beauty of our gardens and we look forward to serving you again soon. Best Regards, Carlos Ruiz Director.

    EVALUATION

    Round Indicators

    • november 11 2019
    • Chicago, Illinois

    kdoi2017

    “Very Noisy Hotel with bathroom fan and outside noise”


    We stayed for two nights. The mechnical noise from bathroom fun was extremely high, and noise from outside traffic was very high in early morning, probably because the window was not tight. On Saturday night, music noise was unbearabl untill 1 pm. The safety box did not open when we were leaving, which made us almost panic.


    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
    Dear Guest: Although we sincerely regret your disappointment with your stay in our Barceló San José, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Best Regards, Carlos Ruiz. Director.

    EVALUATION

    Round Indicators

    • november 9 2019
    • Washington DC, District of Columbia
    • Friends getaway

    RudiB877

    “Great, modern up to date facility”


    This Barcelo property is located close to the city, but not in the midst of all of the traffic. There is a lot of green space surrounding the property and it feels as though you are outside of the city.


    Channel M, Manager at Barcelo San Jose, responded to this review
    Dear Rudib877 We understand that Barcelo San Jose might not be the best location for your holidays, this is why we encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance to make sure you book the Barceló destination that can make all your dreams come true. Carlos Ruiz Director.

    EVALUATION

    Round Indicators

    • november 4 2019
    • Couples

    Maggie M

    “Trip to Costa Rica”


    We had such a great time that we will be coming back real soon on our next vacation. Our entire stay was very pleasing. Even our excursion were wonderful. We also learned some local words used PURA VIDA!


    Channel M, Director General at Barcelo San Jose, responded to this review
    Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations. Best regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • november 4 2019
    • new york, United States
    • Friends getaway

    D5033BLpaulb

    “great location”


    The Barceló is a grand hotel set high off the highway, with lots of flora and a great staff. Its location allows for a calm and quiet enjoyment of facilities, but not easy axcess to the city or other areas without transport (cab/Car) Sadly the rooms and hallways are very dated and worn. The rich woodwork gives it an old world feel.


    Channel M, Director General at Barcelo San Jose, responded to this review
    Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Best regards, Carlos Ruíz, Director

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