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Barceló San José Palacio Hotel Restaurant
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Map and location

Residencial El Robledal, La Uruca, 4581150   10107 San José de Costa Rica ,   Costa Rica  


Places of Interest

14.3 km Juan Santamaría International Airport

180 km Playa Tambor

262 km Langosta Beach

11 km Valle del Sol Golf Course

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló San José

4.0/5 Round Indicators
| 2316 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

40% Complete

931

Very good

33% Complete

770

Average

16% Complete

377

Poor

5% Complete

124

Very poor

4% Complete

114

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    Round Indicators
    Phil L Brussels, Belgium. 10/11/2019 Business

    “To be avoided”

    Has probably been a nice hotel in the 80’ but very far from today’s standards. Rooms are noisy as the windows have no acoustic isolation at all while the vicinity is quite noisy (highway nearby). Bed should have been changed years ago. Management is unreliable.

    Channel M, Gerente at Barcelo San Jose, responded to this review
     Dear Guest, Firstly, we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló San José. It is only through feedback such as yours that we can maintain and improve upon the service that we provide to our guests and although your comments do not seem to match the usual feedback, we will make sure to discuss your review internally. Thank you again for your visit and constructive critics, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards, Carlos Ruiz Director.

    Round Indicators
    violetafosters 10/09/2019 Couples

    “Customer Service is beyond terrible ”

    I stayed there with my boyfriend one night previous to my birthday. They said check in was at 2pm, wasn’t able to get in the room until 2:30pm because it wasn’t ready. Breakfast is always good at the place but today ( October 9th) it was Poor didn’t have variety as it normally would. When I left I realized I’ve left a personal belonging. When I called in the night this lady at the reception was so rude it was unbelievable. She was bothered because I asked her if she could send someone to go look for my stuff. Or at least write a report so that the cleaning lady could go search in the morning. Left me on hold for 15 minutes and did absolutely nothing for me, but to argue and give me a bad attitude. Sometimes business go down not because of the owner’s fault; but for the employees that hate the job and treat customers poorly.
    Round Indicators
    Gary S 10/09/2019

    “Great place to stay”

    We enjoyed our time staying at Barcelo San Jose. And really enjoyed the buffets for breakfast and the great fish at the pool bar. The staff at the hotel are great and the place is very comfortable. We will always look to stay at Barcelo when we can.
    Round Indicators
    SDunlap87 Seattle, Washington. 09/30/2019 Couples

    “Awesome hotel w/ a great pool, view, dining, & location!”

    Simple awesome! We just stayed here for 11-days on our honeymoon & loved this hotel! The receptionists, housekeepers, cooks, bartenders, servers, lobby piano-player, karaoke host...EVERYONE was awesome and put up w/ our shenanigans w/ patience and kindness! Our room was large (w/ a soft king-sized bed), comfortable, had a great view, excellent A/C, and was cleaned regularly. HIGHLY RECOMMEND :)

    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
     Dear Guest: Thank you for making our Barceló San José your choice hotel on this occasion and for your very kind recommendation to the travel community, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Best Regards, Carlos Ruiz. Director.

    Round Indicators
    Charles L Boston, United States. 09/26/2019 Business

    “Five Stars - Never Disappointed!”

    I’m a frequent business traveler to San Jose Costa Rica, and the trip is never complete without staying at the Barcelo. Never disappointed with the beautiful, immaculate room, the amazing restaurants and delicious food selection, and the incredibly friendly staff. The ladies tending bar at El Bosque are outstanding, always attentive, and serve an ice-cold Imperial Light. Que Tico! The pool area provides an authentic Costa Rica experience - love it! Just came back from a business trip there - thanks so much again to the great staff. You will NOT be disappointed with your stay at San Jose’s best hotel!

    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
     Dear Guest: First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló San José hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Best Regards, Carlos Ruiz. Director.

    EVALUATION

    Round Indicators

    • october 11 2019
    • Brussels, Belgium
    • Business

    Phil L

    “To be avoided”


    Has probably been a nice hotel in the 80’ but very far from today’s standards. Rooms are noisy as the windows have no acoustic isolation at all while the vicinity is quite noisy (highway nearby). Bed should have been changed years ago. Management is unreliable.


    Channel M, Gerente at Barcelo San Jose, responded to this review
    Dear Guest, Firstly, we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló San José. It is only through feedback such as yours that we can maintain and improve upon the service that we provide to our guests and although your comments do not seem to match the usual feedback, we will make sure to discuss your review internally. Thank you again for your visit and constructive critics, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards, Carlos Ruiz Director.

    EVALUATION

    Round Indicators

    • october 9 2019
    • Couples

    violetafosters

    “Customer Service is beyond terrible ”


    I stayed there with my boyfriend one night previous to my birthday. They said check in was at 2pm, wasn’t able to get in the room until 2:30pm because it wasn’t ready. Breakfast is always good at the place but today ( October 9th) it was Poor didn’t have variety as it normally would. When I left I realized I’ve left a personal belonging. When I called in the night this lady at the reception was so rude it was unbelievable. She was bothered because I asked her if she could send someone to go look for my stuff. Or at least write a report so that the cleaning lady could go search in the morning. Left me on hold for 15 minutes and did absolutely nothing for me, but to argue and give me a bad attitude. Sometimes business go down not because of the owner’s fault; but for the employees that hate the job and treat customers poorly.


    EVALUATION

    Round Indicators

    • october 9 2019

    Gary S

    “Great place to stay”


    We enjoyed our time staying at Barcelo San Jose. And really enjoyed the buffets for breakfast and the great fish at the pool bar. The staff at the hotel are great and the place is very comfortable. We will always look to stay at Barcelo when we can.


    EVALUATION

    Round Indicators

    • september 30 2019
    • Seattle, Washington
    • Couples

    SDunlap87

    “Awesome hotel w/ a great pool, view, dining, & location!”


    Simple awesome! We just stayed here for 11-days on our honeymoon & loved this hotel! The receptionists, housekeepers, cooks, bartenders, servers, lobby piano-player, karaoke host...EVERYONE was awesome and put up w/ our shenanigans w/ patience and kindness! Our room was large (w/ a soft king-sized bed), comfortable, had a great view, excellent A/C, and was cleaned regularly. HIGHLY RECOMMEND :)


    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
    Dear Guest: Thank you for making our Barceló San José your choice hotel on this occasion and for your very kind recommendation to the travel community, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Best Regards, Carlos Ruiz. Director.

    EVALUATION

    Round Indicators

    • september 26 2019
    • Boston, United States
    • Business

    Charles L

    “Five Stars - Never Disappointed!”


    I’m a frequent business traveler to San Jose Costa Rica, and the trip is never complete without staying at the Barcelo. Never disappointed with the beautiful, immaculate room, the amazing restaurants and delicious food selection, and the incredibly friendly staff. The ladies tending bar at El Bosque are outstanding, always attentive, and serve an ice-cold Imperial Light. Que Tico! The pool area provides an authentic Costa Rica experience - love it! Just came back from a business trip there - thanks so much again to the great staff. You will NOT be disappointed with your stay at San Jose’s best hotel!


    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
    Dear Guest: First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló San José hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Best Regards, Carlos Ruiz. Director.

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