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Barceló Solymar Arenas Blancas Resort Hotel Pool Views
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Map and location

Carretera Las Américas, Km. 3   Varadero ,   Cuba  


Places of Interest

28 km Varadero Airport

4 km Varadero Golf Course

0 km Varadero

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Solymar

3.5/5 Round Indicators
| 8045 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

22% Complete

1777

Very good

33% Complete

2704

Average

19% Complete

1584

Poor

12% Complete

1010

Very poor

12% Complete

971

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    Round Indicators
    DREAMSVACATION 08/18/2019

    “Barcelo Solymar big lie, worse Hotel that I've been in my whole life”

    I just came from Cuba after expend one of the worse vacation that I can remember. All that the Barcelo has posted in their website for sale to you is a big lie, except for the beach that is beautiful. In our rooms, (we were in some bungalows), we never got bath towels, and the service for other supplies as toilet paper, soap, shampoo was awful. Very dirty bathrooms and toilets. The phones and the TV remote weren't working either, and the air conditioner was broken too. Some lamps in the room weren't working and also the security safe boxes were broken. They were supplying you a bottle of water and 2 sodas and 2 beers daily if you were consumed them, but the problem was that in that hit you don't want to drink hot water, if they guy that was supplying the water saw some in your little refrigerator then he didn't give you a new bottle, that's mean you could go without drinking water in the afternoon or overnight til the following day. In Cuba they don't give you bottle of drinking water anywhere at the resorts, you have to go to the bar if any and ask for a glass of water. The food was very limited at the buffet, they opened from 12:30 to 3:00 pm and at 1 o clock were already a nightmare to find something to eat. The hygienic was bad too, and the other restaurants were very bad too. We went to the Mexican restaurant the food was awful and also went to the Don Quijote, it was regular. We found a rat in one of our bathroom and was very stressful. The all inclusive thing that Barcelo is offering you is like a science fiction movie, first there isn't a Bar at the beach, you have to walk to the other Hotel Bar if you like to drink something including a glass of water. The beach towel were ok, I think that this is the only thing that was working at that Hotel. The front door of the bungalow weren't safe either and some of them were broken. Every time we were to the reception to complaint for something, they gave us two or three keys of other bungalows to find if they were ok. And they also were bad. The resort has a theater that is falling apart and smell like mold without of course air conditioner. Also people poop in the swimming pool. I won't recommend to go there and Barcelo should close that place forever and refund the money to all of us that stupidly expended money on this disgusting nightmare.

    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
     Hola!! Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Guest Services

    Round Indicators
    Kukito23 08/14/2019

    “Nightmare in Varadero”

    Varadero is one of the most beautiful beaches of the Caribbean and this hotel is located in one of the best area of the varadero beach but unfortunately is one of the worst hotel in the world. It is rate a 4 stars but I believe that 1 star is too much. Why ? Let see all the bathroom fixtures (bathtub, sinks, toilets) are damage , broken and outdated, the door of the room does not close right, frames are damages, safe boxes does not work, air conditioner don’t work, have leaking fan noises and all kind of problems, during my stay I checked over 12 rooms (suites bungalows) neither of those was good but I survive the week, I did not have other option. The staff is nice but they don’t have any options to fix the problems. The Cuban and the Spanish side only want to get the revenue without investing in the maintenance of the property. They can not provide large towels for the room, only small ones. The beach towels are ok. The food is mediocre but when there is too many day passes (locals) is finished early in the buffet. If you want to loose some pound that is perfect unless you want to go to the pizzeria later. If you looking to enjoy varadero beach just look for other hotels, Barcelo is just lying here. They should be ashamed of this hotel. Their gerente hide there and went a customer request him, the staff always said that he is busy or out of the building but all the problems continue every days. I can continue with a big list of problems like their plastic cup finish around noon, water bottle is only one for room daily or you need to go to a bar and get a cup of water, never a bottle, the cigar shop has leaking from the ceiling as the night theater and the cigar bar, etc, etc. Listen to me read all the previous negatives reviews , all are true, believe in them, don’t waist your money and your health, because this hotel can be the reason of your next hear attack.

    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
     Hola!! In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Guest Services

    Round Indicators
    mv111984 08/13/2019 Couples

    “Cuba”

    I just want to say that Beach is the best that’s only reason I come to Cuba . Food was alright love their fish . You just need to bring hot sauce and salt and pepper. Weather was awesome. Super sunny .they make great entertainment. And the people are super nice . Love Cuba a lots Coming next year with my mother ❤️

    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
     Hola!! We would like to thank you for your preference in selecting our Barceló Solymar hotel for your holidays in Varadero, as well as for taking the time to tell us about your recent experience among us. Guest Service

    Round Indicators
    Noha P 08/10/2019 Family

    “Falling apart”

    We spent 4 days at this hotel! We saw 4 rooms trying to find one that had a working safe and bathroom. None of the rooms were in good shape. The staff tried hard to make us comfortable but they were obviously overstretched and the rooms are in a state of disrepair. I would not return to this hotel.

    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
     Hola!! We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Solymar hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Guest Services

    Round Indicators
    Evaszegedrol Calgary, Canada. 08/06/2019

    “sister resort”

    Staying at Occidental Arenas Blancas we were able to enjoy all facilities at Barcelo Solymar except buffet. It was a great addition to our two weeks of vacation. More pools, more a'la cart to choose from, extended beach, more shopping options.

    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
     hola!! We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Solymar hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Guest Services

    EVALUATION

    Round Indicators

    • august 18 2019

    DREAMSVACATION

    “Barcelo Solymar big lie, worse Hotel that I've been in my whole life”


    I just came from Cuba after expend one of the worse vacation that I can remember. All that the Barcelo has posted in their website for sale to you is a big lie, except for the beach that is beautiful. In our rooms, (we were in some bungalows), we never got bath towels, and the service for other supplies as toilet paper, soap, shampoo was awful. Very dirty bathrooms and toilets. The phones and the TV remote weren't working either, and the air conditioner was broken too. Some lamps in the room weren't working and also the security safe boxes were broken. They were supplying you a bottle of water and 2 sodas and 2 beers daily if you were consumed them, but the problem was that in that hit you don't want to drink hot water, if they guy that was supplying the water saw some in your little refrigerator then he didn't give you a new bottle, that's mean you could go without drinking water in the afternoon or overnight til the following day. In Cuba they don't give you bottle of drinking water anywhere at the resorts, you have to go to the bar if any and ask for a glass of water. The food was very limited at the buffet, they opened from 12:30 to 3:00 pm and at 1 o clock were already a nightmare to find something to eat. The hygienic was bad too, and the other restaurants were very bad too. We went to the Mexican restaurant the food was awful and also went to the Don Quijote, it was regular. We found a rat in one of our bathroom and was very stressful. The all inclusive thing that Barcelo is offering you is like a science fiction movie, first there isn't a Bar at the beach, you have to walk to the other Hotel Bar if you like to drink something including a glass of water. The beach towel were ok, I think that this is the only thing that was working at that Hotel. The front door of the bungalow weren't safe either and some of them were broken. Every time we were to the reception to complaint for something, they gave us two or three keys of other bungalows to find if they were ok. And they also were bad. The resort has a theater that is falling apart and smell like mold without of course air conditioner. Also people poop in the swimming pool. I won't recommend to go there and Barcelo should close that place forever and refund the money to all of us that stupidly expended money on this disgusting nightmare.


    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
    Hola!! Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Guest Services

    EVALUATION

    Round Indicators

    • august 14 2019

    Kukito23

    “Nightmare in Varadero”


    Varadero is one of the most beautiful beaches of the Caribbean and this hotel is located in one of the best area of the varadero beach but unfortunately is one of the worst hotel in the world. It is rate a 4 stars but I believe that 1 star is too much. Why ? Let see all the bathroom fixtures (bathtub, sinks, toilets) are damage , broken and outdated, the door of the room does not close right, frames are damages, safe boxes does not work, air conditioner don’t work, have leaking fan noises and all kind of problems, during my stay I checked over 12 rooms (suites bungalows) neither of those was good but I survive the week, I did not have other option. The staff is nice but they don’t have any options to fix the problems. The Cuban and the Spanish side only want to get the revenue without investing in the maintenance of the property. They can not provide large towels for the room, only small ones. The beach towels are ok. The food is mediocre but when there is too many day passes (locals) is finished early in the buffet. If you want to loose some pound that is perfect unless you want to go to the pizzeria later. If you looking to enjoy varadero beach just look for other hotels, Barcelo is just lying here. They should be ashamed of this hotel. Their gerente hide there and went a customer request him, the staff always said that he is busy or out of the building but all the problems continue every days. I can continue with a big list of problems like their plastic cup finish around noon, water bottle is only one for room daily or you need to go to a bar and get a cup of water, never a bottle, the cigar shop has leaking from the ceiling as the night theater and the cigar bar, etc, etc. Listen to me read all the previous negatives reviews , all are true, believe in them, don’t waist your money and your health, because this hotel can be the reason of your next hear attack.


    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
    Hola!! In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Guest Services

    EVALUATION

    Round Indicators

    • august 13 2019
    • Couples

    mv111984

    “Cuba”


    I just want to say that Beach is the best that’s only reason I come to Cuba . Food was alright love their fish . You just need to bring hot sauce and salt and pepper. Weather was awesome. Super sunny .they make great entertainment. And the people are super nice . Love Cuba a lots Coming next year with my mother ❤️


    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
    Hola!! We would like to thank you for your preference in selecting our Barceló Solymar hotel for your holidays in Varadero, as well as for taking the time to tell us about your recent experience among us. Guest Service

    EVALUATION

    Round Indicators

    • august 10 2019
    • Family

    Noha P

    “Falling apart”


    We spent 4 days at this hotel! We saw 4 rooms trying to find one that had a working safe and bathroom. None of the rooms were in good shape. The staff tried hard to make us comfortable but they were obviously overstretched and the rooms are in a state of disrepair. I would not return to this hotel.


    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
    Hola!! We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Solymar hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Guest Services

    EVALUATION

    Round Indicators

    • august 6 2019
    • Calgary, Canada

    Evaszegedrol

    “sister resort”


    Staying at Occidental Arenas Blancas we were able to enjoy all facilities at Barcelo Solymar except buffet. It was a great addition to our two weeks of vacation. More pools, more a'la cart to choose from, extended beach, more shopping options.


    BarceloSmAb, Gerente at Barcelo Solymar, responded to this review
    hola!! We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Solymar hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Guest Services

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