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Barceló Hotel Interiors  Brno Palace
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Map and location

CL Šilingrovo námestí 2/265   602 00 Brno-stred ,   República Checa  


Places of Interest

8 km Turany International Airport

15 km Jinacovice Golf Club

30 km Slavkov Golf Club

88 m Denisovy sady Park

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Brno Palace

4.5/5 Round Indicators
| 1633 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

67% Complete

1096

Very good

23% Complete

376

Average

6% Complete

105

Poor

2% Complete

36

Very poor

1% Complete

21

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    Round Indicators
    odayr2019 Capelle aan den IJssel, The Netherlands. 11/08/2019 Business

    “Barcelo hotel”

    It was one of the best hotels I had ever seen. The stuff there are very cozy and The people are very very kind, I am have been there 3 times and Forsure I would like to go there more, and it had a very good location.

    brnopalace, Guest Relations Manager at Barcelo Brno Palace, responded to this review
     Dear guest, thank you for wonderful review you wrote about our hotel. we are pleased that you enjoyed the central location of our historical building from XIX century . Thank you for the compliments toward to our Barcelo work team. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Uliana Hicl Guest Experience Manager

    Round Indicators
    clubbar74 London, United Kingdom. 11/06/2019 Couples

    “Best hotel in Brno”

    The best hotel in Brno !!! , if you are coming to Brno for business or pleasure you have to stay at this hotel !!! , the service for the this hotel will not only meet your expectations it will 100% exceed it !!!

    brnopalace, Guest Relations Manager at Barcelo Brno Palace, responded to this review
     Dear guest, Thank you for choosing our hotel Barceló Brno Palace and also, we want to thank you for wonderful review. I am grateful for your compliments towards our staff, whose kindness and helpfulness - is one of our hotel's greatest strengths. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Uliana Hicl Guest Experience Manager

    Round Indicators
    jlb85_m3 Rochester, Michigan. 11/06/2019 Couples

    “Elegant, Central”

    We stayed at the Barceló twice during our trek through the CR. Both times were good. I agree with some of the other reviewers that the front desk staff can seem distant, especially with how nice the rest of Brno felt. But the service per se was adequate, prompt, and complete. The room was very clean, no odors and no random hairs. Breakfast buffet was very tasty with great service. We did not eat here for lunch or dinner since the town is so close by. We did order room service dinner one of the last nights and it was excellent.But our favorite part of the stay was the architecture of the place and its location. We would definitely stay here again!

    brnopalace, Guest Relations Manager at Barcelo Brno Palace, responded to this review
     Dear guest, Thank you for taking the time to review our hotel Barcelo Brno Palace Your feedback is very important to us and we are delighted that you enjoyed your stay. We hope to welcome you back to our hotel soon for another great stay. Kind regards, Uliana Hicl Guest Experience Manager

    Round Indicators
    BethnalGreenLocal London, United Kingdom. 11/04/2019

    “Not a 5 star hotel RUDE staff with attitude, tacky decor & noisy rooms”

    Absolutely hands down the second worse hotel we have ever stayed at. The Hotel was dated and decor cheap and tacky. the entrance hall and hallways beautiful with the rooms resembling Low end furniture that is designed to be glitz but is cheap PU leather (pleather). To top it off the Reception staff were unhelpful and rude. Couldn't wait to leave the hotel and spent a throughly miserable stay at this horrid place. Nothing about it was good including a TV so small it was only fit for a child's wendy house,( 28inch) in fact the TV had no internet and you could only get BBC News 24. The bathrooms were tiny and had black tiles resembling the interior of a 1980's nightclub with poor lighting Room noisy - traffic audible waking us up at 4.30am then unable to get back to sleep - in a "quiet room" Breakfast about a 6 out of 10 with cold food but the waiting staff were very very lovely which made up for the diabolical service we received from front of house, This Hotel is a 3 star hotel - tops masquarding as a 5 star hotel and we would never stay there again. It was a relief to leave the place and a throughly disappointing stay on all levels Our recommend is to stay down the road at the Intercontinental - which we had done previously. It was superior on every level

    brnopalace, Guest Relations Manager at Barcelo Brno Palace, responded to this review
     Dear guest, Thank you for sharing a review of Barceló Brno Palace. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Our staff's professional service is a point of pride for us and we are very sad to hear that some of our employees underperformed in this area, nevertheless, please rest assured that we have already taken all necessary steps to avoid any similar situation in future. We try to meet all the requirements of the guest, but we are in the center of the city and we cannot influence the bustle of the city at night. We have a big option of different rooms with beautiful view on garden which is quieter. And our front desk receptionists are available 24 hours for our guests to help with any problems during their stay. We are so sorry you didn’t like our hotel interior design. This design was created and carefully selected by famous Spanish designers to provide quality and comfort for most demanded guests. Nevertheless, on our official website there is a photo of the room and bathroom as well with black tile. That means that every guest can look at our interior before making reservation. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind regards, Uliana Hicl Guest Experience Manager

    Round Indicators
    Rande69 Melbourne, Australia. 10/23/2019 Couples

    “Do yourself a favour and stay here”

    We spent 7 nights here and we could not fault the place. The attention to detail is like nothing else!! We were happy from the arrival to departure, and would recommend this 5 star service & hotel to anyone traveling to Brno. Location is also great.

    brnopalace, Guest Relations Manager at Barcelo Brno Palace, responded to this review
     Dear guest, thank you for choosing Barceló Brno Palace for your stay in Brno and for sharing this wonderful review . We sincerely appreciate your words as they are the greatest reward for our work. We will be more than happy to welcome you again soon. Kind regards, Uliana Hicl Guest Experience Manager

    EVALUATION

    Round Indicators

    • november 8 2019
    • Capelle aan den IJssel, The Netherlands
    • Business

    odayr2019

    “Barcelo hotel”


    It was one of the best hotels I had ever seen. The stuff there are very cozy and The people are very very kind, I am have been there 3 times and Forsure I would like to go there more, and it had a very good location.


    brnopalace, Guest Relations Manager at Barcelo Brno Palace, responded to this review
    Dear guest, thank you for wonderful review you wrote about our hotel. we are pleased that you enjoyed the central location of our historical building from XIX century . Thank you for the compliments toward to our Barcelo work team. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Uliana Hicl Guest Experience Manager

    EVALUATION

    Round Indicators

    • november 6 2019
    • London, United Kingdom
    • Couples

    clubbar74

    “Best hotel in Brno”


    The best hotel in Brno !!! , if you are coming to Brno for business or pleasure you have to stay at this hotel !!! , the service for the this hotel will not only meet your expectations it will 100% exceed it !!!


    brnopalace, Guest Relations Manager at Barcelo Brno Palace, responded to this review
    Dear guest, Thank you for choosing our hotel Barceló Brno Palace and also, we want to thank you for wonderful review. I am grateful for your compliments towards our staff, whose kindness and helpfulness - is one of our hotel's greatest strengths. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Uliana Hicl Guest Experience Manager

    EVALUATION

    Round Indicators

    • november 6 2019
    • Rochester, Michigan
    • Couples

    jlb85_m3

    “Elegant, Central”


    We stayed at the Barceló twice during our trek through the CR. Both times were good. I agree with some of the other reviewers that the front desk staff can seem distant, especially with how nice the rest of Brno felt. But the service per se was adequate, prompt, and complete. The room was very clean, no odors and no random hairs. Breakfast buffet was very tasty with great service. We did not eat here for lunch or dinner since the town is so close by. We did order room service dinner one of the last nights and it was excellent.But our favorite part of the stay was the architecture of the place and its location. We would definitely stay here again!


    brnopalace, Guest Relations Manager at Barcelo Brno Palace, responded to this review
    Dear guest, Thank you for taking the time to review our hotel Barcelo Brno Palace Your feedback is very important to us and we are delighted that you enjoyed your stay. We hope to welcome you back to our hotel soon for another great stay. Kind regards, Uliana Hicl Guest Experience Manager

    EVALUATION

    Round Indicators

    • november 4 2019
    • London, United Kingdom

    BethnalGreenLocal

    “Not a 5 star hotel RUDE staff with attitude, tacky decor & noisy rooms”


    Absolutely hands down the second worse hotel we have ever stayed at. The Hotel was dated and decor cheap and tacky. the entrance hall and hallways beautiful with the rooms resembling Low end furniture that is designed to be glitz but is cheap PU leather (pleather). To top it off the Reception staff were unhelpful and rude. Couldn't wait to leave the hotel and spent a throughly miserable stay at this horrid place. Nothing about it was good including a TV so small it was only fit for a child's wendy house,( 28inch) in fact the TV had no internet and you could only get BBC News 24. The bathrooms were tiny and had black tiles resembling the interior of a 1980's nightclub with poor lighting Room noisy - traffic audible waking us up at 4.30am then unable to get back to sleep - in a "quiet room" Breakfast about a 6 out of 10 with cold food but the waiting staff were very very lovely which made up for the diabolical service we received from front of house, This Hotel is a 3 star hotel - tops masquarding as a 5 star hotel and we would never stay there again. It was a relief to leave the place and a throughly disappointing stay on all levels Our recommend is to stay down the road at the Intercontinental - which we had done previously. It was superior on every level


    brnopalace, Guest Relations Manager at Barcelo Brno Palace, responded to this review
    Dear guest, Thank you for sharing a review of Barceló Brno Palace. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Our staff's professional service is a point of pride for us and we are very sad to hear that some of our employees underperformed in this area, nevertheless, please rest assured that we have already taken all necessary steps to avoid any similar situation in future. We try to meet all the requirements of the guest, but we are in the center of the city and we cannot influence the bustle of the city at night. We have a big option of different rooms with beautiful view on garden which is quieter. And our front desk receptionists are available 24 hours for our guests to help with any problems during their stay. We are so sorry you didn’t like our hotel interior design. This design was created and carefully selected by famous Spanish designers to provide quality and comfort for most demanded guests. Nevertheless, on our official website there is a photo of the room and bathroom as well with black tile. That means that every guest can look at our interior before making reservation. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind regards, Uliana Hicl Guest Experience Manager

    EVALUATION

    Round Indicators

    • october 23 2019
    • Melbourne, Australia
    • Couples

    Rande69

    “Do yourself a favour and stay here”


    We spent 7 nights here and we could not fault the place. The attention to detail is like nothing else!! We were happy from the arrival to departure, and would recommend this 5 star service & hotel to anyone traveling to Brno. Location is also great.


    brnopalace, Guest Relations Manager at Barcelo Brno Palace, responded to this review
    Dear guest, thank you for choosing Barceló Brno Palace for your stay in Brno and for sharing this wonderful review . We sincerely appreciate your words as they are the greatest reward for our work. We will be more than happy to welcome you again soon. Kind regards, Uliana Hicl Guest Experience Manager

    Barceló Hotel Interiors  Brno Palace

    Innovative boutique hotel in the heart of the city of Brno

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