Barceló Old Town Praha Hotel Room Service
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Barceló Old Town Praha

CL Celetná 29/288   110 00 Praga ,   República Checa  


Places of Interest

16.5 km Václav Havel Airport Prague 

1.9 km Trade Fair Palace

10 minutes National Theatre

15 Min. Prague and Hradcany Castle

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Old Town Praha

4.5/5 Round Indicators
| 1783 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

66% Complete

1177

Very good

26% Complete

469

Average

4% Complete

77

Poor

2% Complete

36

Very poor

1% Complete

24

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    Round Indicators
    Martin S 05/20/2018 Solo travel

    “Great building. Nice hotel. Needs more attention from the staff.”

    I loved this hotel. Great building. Had some really exciting moments. Hopefully they strive to provide the best service for everyone! Location is fabulous. Restaurant is below average and in my opinion needs more “soul”.

    Barcelo_OldTown, General Manager at Barcelo Old Town Praha, responded to this review
     Dear Martin, We would like to thank you for your stay in Barceló Old Town Praha and for sharing your experience with us. Your comments help us to improve our service. It is very pleasant for us to see you enjoyed our services, as well as our location. Regarding the restaurant, we will take accurate note of your comment to consider future changes on its shape. We hope we can welcome you soon. For future reservations in any Barceló Hotel, we would recommend you to be a My Barceló loyalty program member, by booking through our own website: barcelo.com. There, the best fares for your future stays are waiting for you! Have a nice day. Greetings, Hotel Management.

    Round Indicators
    Clive Frederick C Bangkok. 04/23/2018 Friends getaway

    “No Eggs Inn”

    Fantastic location, medieval feel but totally modern, super clean and great staff. What more could you want.....well Breakfast! The selection is wonderful, but there’s never a chef person serving omelets or fried eggs, was the same for four consecutive mornings. The other breakfast issue is the hours of operation....weekdays it opens at 7 am, and at the weekends 7.30 am.....please bring this forward ....yesterday a Sunday...about 50 people were hungry awaiting.....they rushed in & devoured...so even the prepared scrambled eggs were gone in seconds!

    Barcelo_OldTown, General Manager at Barcelo Old Town Praha, responded to this review
     Dear Clive, Thanks for having chosen Barceló Old Town Praha for your stay with your family and for the time dedicated to share your experiences with us through Trip Advisor profile. We are pleased to see you found our location, as well as the cleanliness of our hotel suitable during your stay in the city of Prague, as well as we are happy to see you consider our staff to be helpful. About the issue relative to the chef breakfast, we would like to apologize; some internal issues were affecting the service in the last days and we are sorry to know it affected your experience in our hotel. We hope we can welcome you soon back in our hotel. Best regards, Mario Muñoz – General Manager

    Round Indicators
    Lizzie P Puerto Rico. 04/22/2018 Friends getaway

    “Excellent location and property”

    I stayed four nights. They upgraded room to a Jr Suite. Excellent location and property. Walking distance to main iconic sites, Old Town Square, bus lines, restaurants, bars, etc. Very friendly and resourceful staff. Clean, spacious and comfortable rooms.

    Barcelo_OldTown, General Manager at Barcelo Old Town Praha, responded to this review
     Dear Lizzie, Many thanks for your stay in Barceló Old Town Praha and for your nice review! We are very pleased to see our central location in the city of Prague was suitable for your holidays. Knowing that our staff could have been helpful for you is our best price. We hope we can welcome you soon. For future reservations in any Barceló Hotel, we would recommend you to bea My Barceló loyalty program member, by booking through our own website: barcelo.com. There, the best fares for your future stays are waiting for you! Best regards

    Round Indicators
    saxovin 04/19/2018 Business

    “Great hotel - inexperienced staff - durty plates in restaurant”

    I really enjoyed my junior suite at this hotel. Great room. The build and design was really beautiful and nice. I was however suprised about the inexperienced staff. The guy who checked me in did not know if there was coffee in the room. The waiters was fore sure new in business. Last morning at breakfast I realized that the plates in the buffet all had a layer of fat on the surface. Discustng to my opinion. It's like the water used to clean the plates was not hot enough. The design is 5 stars but the staff and restaurant is 1. Total 2 stars.

    Barcelo_OldTown, General Manager at Barcelo Old Town Praha, responded to this review
     Dear Saxovin, Thanks for having chosen Barceló Old Town Praha for your stay and for the time dedicated to share your experiences with us. We are pleased to see you liked the comfortability of our rooms and the design of the facilities. Regarding your comments about the staff, we are sorry to see you got this impression about them. Our team is composed by young people, who always try to work as hard as possible and do the best to satisfy our guests’ needs. Anyway we take accurate note about your comments in order to reinforce staff training and customer service. Thanks once again for your time and attention to help us improve in the future. We hope we can welcome you soon back in our hotel. Best regards, Mario Muñoz – General Manager

    Round Indicators
    Stian F 04/09/2018 Couples

    “Very good location”

    This hotel is positioned in a very good location close to the old town square. The hotel rooms are also very nice with comfortable beds. Nice reception and resturant. However the breakfast could have been a bit more varied

    Barcelo_OldTown, General Manager at Barcelo Old Town Praha, responded to this review
     Dear Stian, Thanks for having chosen Barceló Old Town Praha for your stay and for the time dedicated to share your experiences with us. We are pleased to see you found suitable location for your visit as well as a comfy space in our bedrooms. We will also forward your comments to our staff. Regarding the breakfast, we are sorry you didn’t like it even if it counts with more than 60 different sweet and salty products. Your comments will be taken into consideration for future improvements. Thanks as well for your comment about the bathroom amenities. Our housekeeping team has already been forwarded your comment to improve our services in the future. We hope we can welcome you soon back in our hotel. Best regards, Mario Muñoz – General Manager

    EVALUATION

    Round Indicators

    • may 20 2018
    • Solo travel

    Martin S

    “Great building. Nice hotel. Needs more attention from the staff.”


    I loved this hotel. Great building. Had some really exciting moments. Hopefully they strive to provide the best service for everyone! Location is fabulous. Restaurant is below average and in my opinion needs more “soul”.


    Barcelo_OldTown, General Manager at Barcelo Old Town Praha, responded to this review
    Dear Martin, We would like to thank you for your stay in Barceló Old Town Praha and for sharing your experience with us. Your comments help us to improve our service. It is very pleasant for us to see you enjoyed our services, as well as our location. Regarding the restaurant, we will take accurate note of your comment to consider future changes on its shape. We hope we can welcome you soon. For future reservations in any Barceló Hotel, we would recommend you to be a My Barceló loyalty program member, by booking through our own website: barcelo.com. There, the best fares for your future stays are waiting for you! Have a nice day. Greetings, Hotel Management.

    EVALUATION

    Round Indicators

    • april 23 2018
    • Bangkok
    • Friends getaway

    Clive Frederick C

    “No Eggs Inn”


    Fantastic location, medieval feel but totally modern, super clean and great staff. What more could you want.....well Breakfast! The selection is wonderful, but there’s never a chef person serving omelets or fried eggs, was the same for four consecutive mornings. The other breakfast issue is the hours of operation....weekdays it opens at 7 am, and at the weekends 7.30 am.....please bring this forward ....yesterday a Sunday...about 50 people were hungry awaiting.....they rushed in & devoured...so even the prepared scrambled eggs were gone in seconds!


    Barcelo_OldTown, General Manager at Barcelo Old Town Praha, responded to this review
    Dear Clive, Thanks for having chosen Barceló Old Town Praha for your stay with your family and for the time dedicated to share your experiences with us through Trip Advisor profile. We are pleased to see you found our location, as well as the cleanliness of our hotel suitable during your stay in the city of Prague, as well as we are happy to see you consider our staff to be helpful. About the issue relative to the chef breakfast, we would like to apologize; some internal issues were affecting the service in the last days and we are sorry to know it affected your experience in our hotel. We hope we can welcome you soon back in our hotel. Best regards, Mario Muñoz – General Manager

    EVALUATION

    Round Indicators

    • april 22 2018
    • Puerto Rico
    • Friends getaway

    Lizzie P

    “Excellent location and property”


    I stayed four nights. They upgraded room to a Jr Suite. Excellent location and property. Walking distance to main iconic sites, Old Town Square, bus lines, restaurants, bars, etc. Very friendly and resourceful staff. Clean, spacious and comfortable rooms.


    Barcelo_OldTown, General Manager at Barcelo Old Town Praha, responded to this review
    Dear Lizzie, Many thanks for your stay in Barceló Old Town Praha and for your nice review! We are very pleased to see our central location in the city of Prague was suitable for your holidays. Knowing that our staff could have been helpful for you is our best price. We hope we can welcome you soon. For future reservations in any Barceló Hotel, we would recommend you to bea My Barceló loyalty program member, by booking through our own website: barcelo.com. There, the best fares for your future stays are waiting for you! Best regards

    EVALUATION

    Round Indicators

    • april 19 2018
    • Business

    saxovin

    “Great hotel - inexperienced staff - durty plates in restaurant”


    I really enjoyed my junior suite at this hotel. Great room. The build and design was really beautiful and nice. I was however suprised about the inexperienced staff. The guy who checked me in did not know if there was coffee in the room. The waiters was fore sure new in business. Last morning at breakfast I realized that the plates in the buffet all had a layer of fat on the surface. Discustng to my opinion. It's like the water used to clean the plates was not hot enough. The design is 5 stars but the staff and restaurant is 1. Total 2 stars.


    Barcelo_OldTown, General Manager at Barcelo Old Town Praha, responded to this review
    Dear Saxovin, Thanks for having chosen Barceló Old Town Praha for your stay and for the time dedicated to share your experiences with us. We are pleased to see you liked the comfortability of our rooms and the design of the facilities. Regarding your comments about the staff, we are sorry to see you got this impression about them. Our team is composed by young people, who always try to work as hard as possible and do the best to satisfy our guests’ needs. Anyway we take accurate note about your comments in order to reinforce staff training and customer service. Thanks once again for your time and attention to help us improve in the future. We hope we can welcome you soon back in our hotel. Best regards, Mario Muñoz – General Manager

    EVALUATION

    Round Indicators

    • april 9 2018
    • Couples

    Stian F

    “Very good location”


    This hotel is positioned in a very good location close to the old town square. The hotel rooms are also very nice with comfortable beds. Nice reception and resturant. However the breakfast could have been a bit more varied


    Barcelo_OldTown, General Manager at Barcelo Old Town Praha, responded to this review
     Dear Stian, Thanks for having chosen Barceló Old Town Praha for your stay and for the time dedicated to share your experiences with us. We are pleased to see you found suitable location for your visit as well as a comfy space in our bedrooms. We will also forward your comments to our staff. Regarding the breakfast, we are sorry you didn’t like it even if it counts with more than 60 different sweet and salty products. Your comments will be taken into consideration for future improvements. Thanks as well for your comment about the bathroom amenities. Our housekeeping team has already been forwarded your comment to improve our services in the future. We hope we can welcome you soon back in our hotel. Best regards, Mario Muñoz – General Manager

    Barceló Old Town Praha Hotel Surroundings

    Charming city hotel occupying a majestic 17th century building