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Barceló Hotel Bar Terrace  Santo Domingo
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Map and location

Avda. Máximo Gómez 53, Esq. Avda. 27 Febrero   10203 Santo Domingo ,   República Dominicana  


Places of Interest

29.2 km Santo Domingo Airport

5 km National Theatre

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Santo Domingo

4.0/5 Round Indicators
| 1915 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

56% Complete

1074

Very good

23% Complete

454

Average

9% Complete

183

Poor

5% Complete

107

Very poor

5% Complete

97

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    Round Indicators
    Bry L New York City, New York. 05/16/2019 Solo travel

    “Thieves - Horrible customer support”

    Hotel staff was incompetent, rude and refused to issue a refund on a refundable booking when canceled weeks prior to the visit. I will never book with this hotel again. Please be careful when choosing your hotel.

    LianaC352, Guest Service at Barcelo Santo Domingo, responded to this review
     Dear Mr. Bry: We appreciate your time in sharing your opinion about your recent visit to our Barceló Santo Domingo hotel. We sincerely regret that the team has not met your expectations, their friendliness and kindness are undoubtedly one of the main assets of our hotel. We take the opportunity to inform you that your reservation includes cancellation policies. Accept once again our sincere apologies for the inconvenience during your stay. Thank you for choosing us and we hope to welcome you again very soon and be able to regain your trust. Best Regards, Leynni Billilo

    Round Indicators
    Jerry B San Francisco, California. 05/15/2019 Business

    “Always the best hospitality”

    Always the best hospitality. In reference to the hotel staff I would like to meet you near names because I think their names deserve you to be mentioned because of who they are in the service that they provide it first of all Eilin Garcia leynni billilo, leidy de la Rosa, anny bello and yerissa. Thanks to all of them.

    LianaC352, Guest service at Barcelo Santo Domingo, responded to this review
     Dear Mr. Jerry: Thank you very much for sharing your wonderful comment about your stay at our Barceló Santo Domingo hotel. The whole team works very hard to ensure that we offer a high quality service and a memorable experience. We thank you for your kind words towards our staff, we are glad to know that they all contributed to your wellbeing whilst staying among us. We will convey your congratulations. Thank you once again for choosing us and is always a pleasure to welcoming you. Best regards, Leynni Billilo

    Round Indicators
    Natacha17201105 05/12/2019 Family

    “Great hotel”

    The hotel was great! The bell man Aurelio was very helpful and nice! The service was great! Thank you Aurelio and the rest of the staff!!! We will be coming back! The only thing is that the water temperature was a bit cold. Other than that we looooved it! Thank you for a great experience!

    LianaC352, Guest service at Barcelo Santo Domingo, responded to this review
     Dear Mrs. Natacha: Thank you very much for sharing your wonderful opinion about your recent stay at Barceló Santo Domingo. It is very gratifying to read that you enjoyed our services and we are pleased to know that we have exceeded your expectations of hospitality and service, we will certainly not fail to convey your very kind compliments to all of them. We regret to read your comments on the temperature of the water, we have shared this valuable information with our departmental heads for later revision and improvement. Thanks again for choosing our hotel. We look forward to welcoming you again very soon. Best regards, Leynni Billilo

    Round Indicators
    Jay30555 05/12/2019 Family

    “Great”

    Very nice hotel, the staff is very helpful and professional, Mr. Aurelio especially, was very great and helpful to our family the whole week . Will Be visiting this hotel again when I go back to Santo Domingo.

    LianaC352, Guest service at Barcelo Santo Domingo, responded to this review
     Dear Mr. Jay: We appreciate that you have taken the time to assess your recent stay at our Barceló Santo Domingo hotel. We are very happy to know that you enjoyed your stay with us. We appreciate the wonderful words for our team, we will convey your congratulations. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories. We look forward to welcoming you again very soon. Best regards, Leynni Billilo

    Round Indicators
    HotelGringoPerdido Guatemala City, Guatemala. 05/08/2019 Business

    “Good location, food ok”

    Seems like and old hotel. They need to check every room to make sure what they can Improve on: the carpet smells of old and the AC in my and other rooms made clanking notices that woke you up. They offer a premium level access but the food in that place is not as good as the one in the first floor.

    LianaC352, Guest service at Barcelo Santo Domingo, responded to this review
     Dear Mr. Cofino: Thank you for sharing your feedback on your recent stay at our Barceló Santo Domingo hotel. We deeply regret that you have not fully enjoyed your experience at our hotel. We are very dismayed to have read that we did not meet your culinary expectations and the disturbances caused by the air conditioning unit in your room. We have shared this valuable information with our department heads for further review and improvement. Thank you again for choosing our hotel, we hope to be able to serve you again very soon and have the opportunity to recover your trust. Best Regards, Leynni Billilo

    EVALUATION

    Round Indicators

    • may 16 2019
    • New York City, New York
    • Solo travel

    Bry L

    “Thieves - Horrible customer support”


    Hotel staff was incompetent, rude and refused to issue a refund on a refundable booking when canceled weeks prior to the visit. I will never book with this hotel again. Please be careful when choosing your hotel.


    LianaC352, Guest Service at Barcelo Santo Domingo, responded to this review
    Dear Mr. Bry: We appreciate your time in sharing your opinion about your recent visit to our Barceló Santo Domingo hotel. We sincerely regret that the team has not met your expectations, their friendliness and kindness are undoubtedly one of the main assets of our hotel. We take the opportunity to inform you that your reservation includes cancellation policies. Accept once again our sincere apologies for the inconvenience during your stay. Thank you for choosing us and we hope to welcome you again very soon and be able to regain your trust. Best Regards, Leynni Billilo

    EVALUATION

    Round Indicators

    • may 15 2019
    • San Francisco, California
    • Business

    Jerry B

    “Always the best hospitality”


    Always the best hospitality. In reference to the hotel staff I would like to meet you near names because I think their names deserve you to be mentioned because of who they are in the service that they provide it first of all Eilin Garcia leynni billilo, leidy de la Rosa, anny bello and yerissa. Thanks to all of them.


    LianaC352, Guest service at Barcelo Santo Domingo, responded to this review
    Dear Mr. Jerry: Thank you very much for sharing your wonderful comment about your stay at our Barceló Santo Domingo hotel. The whole team works very hard to ensure that we offer a high quality service and a memorable experience. We thank you for your kind words towards our staff, we are glad to know that they all contributed to your wellbeing whilst staying among us. We will convey your congratulations. Thank you once again for choosing us and is always a pleasure to welcoming you. Best regards, Leynni Billilo

    EVALUATION

    Round Indicators

    • may 12 2019
    • Family

    Natacha17201105

    “Great hotel”


    The hotel was great! The bell man Aurelio was very helpful and nice! The service was great! Thank you Aurelio and the rest of the staff!!! We will be coming back! The only thing is that the water temperature was a bit cold. Other than that we looooved it! Thank you for a great experience!


    LianaC352, Guest service at Barcelo Santo Domingo, responded to this review
    Dear Mrs. Natacha: Thank you very much for sharing your wonderful opinion about your recent stay at Barceló Santo Domingo. It is very gratifying to read that you enjoyed our services and we are pleased to know that we have exceeded your expectations of hospitality and service, we will certainly not fail to convey your very kind compliments to all of them. We regret to read your comments on the temperature of the water, we have shared this valuable information with our departmental heads for later revision and improvement. Thanks again for choosing our hotel. We look forward to welcoming you again very soon. Best regards, Leynni Billilo

    EVALUATION

    Round Indicators

    • may 12 2019
    • Family

    Jay30555

    “Great”


    Very nice hotel, the staff is very helpful and professional, Mr. Aurelio especially, was very great and helpful to our family the whole week . Will Be visiting this hotel again when I go back to Santo Domingo.


    LianaC352, Guest service at Barcelo Santo Domingo, responded to this review
    Dear Mr. Jay: We appreciate that you have taken the time to assess your recent stay at our Barceló Santo Domingo hotel. We are very happy to know that you enjoyed your stay with us. We appreciate the wonderful words for our team, we will convey your congratulations. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories. We look forward to welcoming you again very soon. Best regards, Leynni Billilo

    EVALUATION

    Round Indicators

    • may 8 2019
    • Guatemala City, Guatemala
    • Business

    HotelGringoPerdido

    “Good location, food ok”


    Seems like and old hotel. They need to check every room to make sure what they can Improve on: the carpet smells of old and the AC in my and other rooms made clanking notices that woke you up. They offer a premium level access but the food in that place is not as good as the one in the first floor.


    LianaC352, Guest service at Barcelo Santo Domingo, responded to this review
    Dear Mr. Cofino: Thank you for sharing your feedback on your recent stay at our Barceló Santo Domingo hotel. We deeply regret that you have not fully enjoyed your experience at our hotel. We are very dismayed to have read that we did not meet your culinary expectations and the disturbances caused by the air conditioning unit in your room. We have shared this valuable information with our department heads for further review and improvement. Thank you again for choosing our hotel, we hope to be able to serve you again very soon and have the opportunity to recover your trust. Best Regards, Leynni Billilo

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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