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Facade of the Barceló Mexico Reforma hotel
Premios y Reconocimientos

Prizes and awards

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map

Map and location

Paseo de la Reforma, 1   06030 Ciudad de México , Col. Tabacalera    


Places of Interest

12.7 km Mexico City International Airport (MEX)

3.4 km Zócalo – Plaza of the Constitution

6.5 km Soumaya Museum

3.6 km Cathedral

Guest reviews.

There is no better expert than a traveller.

Barceló México Reforma

4.5/5 Round Indicators
| 2273 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

57% Complete

1307

Very good

24% Complete

565

Average

8% Complete

198

Poor

4% Complete

99

Very poor

4% Complete

104

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    Round Indicators
    enriquecarbonell 11/18/2019 Business

    “There is no security”

    This hotel gives the impression of being safe. Yet anyone can come in grab anything and walk out without being questioned. There are security cameras but no one to monitor and raise the alert that a person is being robbed.
    Round Indicators
    adrikitty22 Pembroke Pines, Florida. 11/16/2019 Couples

    “Good hotel ”

    Booked a King size bedroom but they gave me a room with two full-size beds; when I complained I was told they didn't have my room type available so we settled for the one they gave us, however, after two uncomfortable nights of two people squeezing in a full bed, we asked to be switched and they gave us a king size.. much better.. The hotel is nice, very beautiful ambiance with great restaurant options and perfect room service. Staff is kind and the hotel is centrally located. I do have an issue with their elevators, which took forever to arrive on any given floor. Two of them were broken and it always took me a while to be able to go up or down. I even used the service elevators a couple of times. All in all, I would recommend the hotel, but there are some kinks that definitely need to be worked out

    PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear adrikitty22, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. I would like to kindly inform you that the number of beds depeneds on the avalibility the moment of your arrival. Also, we are renovating the elevators, however we will be reviewing the coment with the corrisponding areas. We hope to welcome you back soon. Ena Navarro Quality and Service

    Round Indicators
    Jonesmiller77 11/10/2019 Family

    “The elmer buttons”

    The elmer bellman should be more courteous with the guests who come from afar to visit his country he did not complain about the hotel it is only a suggestion that the staff should know that the tip is volunteer not mandatory since after carrying the bags the person made the comment that he required a tip for the service It was not pleasant since at that time I did not have my wallet at hand everything else very well I congratulate the Japanese restaurant all excellent

    PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Jonesmiller77, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We will be reviewing you comment with the corrisponding area so we are able to improve and offer a better stay. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Ena Navarro Quality and Service

    Round Indicators
    Thomas M Newton. 11/09/2019 Solo travel

    “All week”

    Barcelo meets and exceeds expectations. Sonora Grille provided most excellent beef and service. Location on Reforma suited my needs just right. Professional staff I encountered, from Bell Captains to Reception to Housekeeping, provided me service at level to match that in U.S., U.K., and EU.

    PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Thomas M, Thank you for the great feedback of your recent holiday experience at our Barceló México Reforma; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Ena Navarro Quality and Service

    Round Indicators
    627janpaulc Bucharest, Romania. 11/08/2019 Business

    “Excellent view and location”

    Barcelo Reforma is a very good hotel for business travelers but also a visit to the Mexico City. It offers easy access to many objectives but also transport possibilities. The quality / price ratio is an excellent one in my opinion.

    PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear 627janpaulc, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Ena Navarro Quality and Service

    EVALUATION

    Round Indicators

    • november 18 2019
    • Business

    enriquecarbonell

    “There is no security”


    This hotel gives the impression of being safe. Yet anyone can come in grab anything and walk out without being questioned. There are security cameras but no one to monitor and raise the alert that a person is being robbed.


    EVALUATION

    Round Indicators

    • november 16 2019
    • Pembroke Pines, Florida
    • Couples

    adrikitty22

    “Good hotel ”


    Booked a King size bedroom but they gave me a room with two full-size beds; when I complained I was told they didn't have my room type available so we settled for the one they gave us, however, after two uncomfortable nights of two people squeezing in a full bed, we asked to be switched and they gave us a king size.. much better.. The hotel is nice, very beautiful ambiance with great restaurant options and perfect room service. Staff is kind and the hotel is centrally located. I do have an issue with their elevators, which took forever to arrive on any given floor. Two of them were broken and it always took me a while to be able to go up or down. I even used the service elevators a couple of times. All in all, I would recommend the hotel, but there are some kinks that definitely need to be worked out


    PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear adrikitty22, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. I would like to kindly inform you that the number of beds depeneds on the avalibility the moment of your arrival. Also, we are renovating the elevators, however we will be reviewing the coment with the corrisponding areas. We hope to welcome you back soon. Ena Navarro Quality and Service

    EVALUATION

    Round Indicators

    • november 10 2019
    • Family

    Jonesmiller77

    “The elmer buttons”


    The elmer bellman should be more courteous with the guests who come from afar to visit his country he did not complain about the hotel it is only a suggestion that the staff should know that the tip is volunteer not mandatory since after carrying the bags the person made the comment that he required a tip for the service It was not pleasant since at that time I did not have my wallet at hand everything else very well I congratulate the Japanese restaurant all excellent


    PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Jonesmiller77, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We will be reviewing you comment with the corrisponding area so we are able to improve and offer a better stay. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Ena Navarro Quality and Service

    EVALUATION

    Round Indicators

    • november 9 2019
    • Newton
    • Solo travel

    Thomas M

    “All week”


    Barcelo meets and exceeds expectations. Sonora Grille provided most excellent beef and service. Location on Reforma suited my needs just right. Professional staff I encountered, from Bell Captains to Reception to Housekeeping, provided me service at level to match that in U.S., U.K., and EU.


    PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Thomas M, Thank you for the great feedback of your recent holiday experience at our Barceló México Reforma; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Ena Navarro Quality and Service

    EVALUATION

    Round Indicators

    • november 8 2019
    • Bucharest, Romania
    • Business

    627janpaulc

    “Excellent view and location”


    Barcelo Reforma is a very good hotel for business travelers but also a visit to the Mexico City. It offers easy access to many objectives but also transport possibilities. The quality / price ratio is an excellent one in my opinion.


    PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear 627janpaulc, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Ena Navarro Quality and Service

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