Barceló Hotel Views  Karmina Palace Deluxe
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Map and location

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


Places of Interest

32 km Manzanillo International Airport

20 km Manzanillo port

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Karmina

4.0/5 Round Indicators
| 4082 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

1944

Very good

31% Complete

1272

Average

11% Complete

476

Poor

5% Complete

241

Very poor

3% Complete

149

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    Round Indicators
    LauraL8860 02/15/2019 Couples

    “Yes but no”

    We wanted to have a city break and chose the Barcelo to spend two nights at the beach. The hotel itself is really beautiful, we liked the building, the room, the swimming pools area. BUT the beach part is actually really really small, and not really beautiful. The food is definitely not good at all: we were happy to come back home (after 2.5 days only). We think that going there one week, in all in, it’s actually not possible, regarding the food. It was tasteless. We regretted also the lack of local food. The front desk team will help you if you ask, but won’t go higher than the expectations. I had to talk to 4 people before being able to connect to the wifi (which is not complimentary, if you are not a Barcelo member) We stayed two days only and were told to book a table in their special restaurants. We couldn’t make it either because they were fully booked.. disappointing too. And the concierge asked us to send a message on his whatsapp after 3 pm to help us, he answered the day after (when we were gone) BUT we really enjoyed the pool area.. the hotel itself, as I said, is really beautiful. We just feel like it was too expensive for what we got.
    Round Indicators
    livsuz Edmonton, Canada. 02/15/2019

    “Beautiful Place in Paradise”

    We have been to this resort four times and will go back again. Staff are excellent, place is well kept and clean. Food was great and we love it. Weather was always fantastic and the views are fabulous. Barcelo is one of my favorite hotels and this one is a great vacation.
    Round Indicators
    Explore25046194088 Vernon, Canada. 02/13/2019 Couples

    “Great hotel and pools.”

    Loved the hotel, pools and resort beach area. Not a lot to do off the resort property but if you enjoy lounging, eating and drinking then its will be perfect for you. There are a few excursions you can take but not as many as at most tourist areas.
    Round Indicators
    evelyn c Jalisco, Mexico. 02/11/2019 Friends getaway

    “Another Great Vacation at Barcelo Karmina”

    We vacationed at Barcelo Karmina Jan. 21-Jan. 24 and stayed in the Presidential Suite, as usual we enjoyed all this hotel has to offer. We did have one problem with our seating in the Kyoto restaurant, but the night manager came to our rescue. I believe his name is Jose Luis and he is a concierge during the day. He handled the situation with such professionalism and maturity, we were truly impressed. He is definitely an asset to Barcelo Karmina
    Round Indicators
    Chrisdlucas 02/06/2019 Family

    “Daniel Hernandez shinning star for service!”

    This was my first trip to Mexico and my first all inclusive. I chose this hotel because my sister had been there three times and came with me this time. The grounds, pools, and beaches are spectacular, as is the lobby! However for the most part the service was horrible. It started at check in where the receptionist didn't seem overly friendly or inviting. The rooms are large with comfortable beds, but the maids did a horrible job. The first night I noticed a stain on my sheets it was small and looked like rust so that wasn't a big deal, but the sheets are supposed to be changed every three days, on the fourth day I put the tag on my bed for the sheets to be changed. When I came back up to the room not only were my sheets not changed the bathroom counter hadn't been cleaned, and they left cleaning rags in the room. The next morning I went to the front desk to complain they just shrugged it off and said they would let the cleaning ladies know that I wanted the sheets changed. I was not thrilled with how they handled it but at least the sheets would be changed. That night when we came back to the room my sheets had been changed but again had an identifying mark (a small tear on the side). So yes, I had clean sheets but they did not restock the fridge and they did not leave coffee in the room! As I said before my sheets had an identifying mark and for the duration of our two week trip they were not changed again! Now on to the staff in the resteraunts once we were seated we were pretty much invisible in fact there was one time I had to go get water because no one seemed to interested in serving us drinks! Aside from the poor service the food was for the most part excellent. The only saving grace of this trip was our waiter at the pool and beach, his name is Daniel Hernandez, he was absolutely incredible! Very very friendly and although he was extremely busy we did not ever find ourselves without drinks, and when he had a moment he would stop and chat with us. I spoke to many of the other guests about their experience and most people had the same thoughts about the poor service but many of them also raved about the service given by Daniel! I also had one lady tell me that she noticed the decline in service started when Barcelo took over the hotel. Like I said earlier I went with my sister who has been there many times, her last visit had been exactly a year before we went and she said the service was much better then. Unfortunately I will not be returning to this resort nor will my sister. I did have an excellent time but I will say it again Daniel had a large part to play in that! So if you do decide to go figure out which area he is serving at and hang out there you won't be disappointed! Oh I would also like to say a thank you to Noha our west jet rep that was at the hotel, he was also a great help.

    EVALUATION

    Round Indicators

    • february 15 2019
    • Couples

    LauraL8860

    “Yes but no”


    We wanted to have a city break and chose the Barcelo to spend two nights at the beach. The hotel itself is really beautiful, we liked the building, the room, the swimming pools area. BUT the beach part is actually really really small, and not really beautiful. The food is definitely not good at all: we were happy to come back home (after 2.5 days only). We think that going there one week, in all in, it’s actually not possible, regarding the food. It was tasteless. We regretted also the lack of local food. The front desk team will help you if you ask, but won’t go higher than the expectations. I had to talk to 4 people before being able to connect to the wifi (which is not complimentary, if you are not a Barcelo member) We stayed two days only and were told to book a table in their special restaurants. We couldn’t make it either because they were fully booked.. disappointing too. And the concierge asked us to send a message on his whatsapp after 3 pm to help us, he answered the day after (when we were gone) BUT we really enjoyed the pool area.. the hotel itself, as I said, is really beautiful. We just feel like it was too expensive for what we got.


    EVALUATION

    Round Indicators

    • february 15 2019
    • Edmonton, Canada

    livsuz

    “Beautiful Place in Paradise”


    We have been to this resort four times and will go back again. Staff are excellent, place is well kept and clean. Food was great and we love it. Weather was always fantastic and the views are fabulous. Barcelo is one of my favorite hotels and this one is a great vacation.


    EVALUATION

    Round Indicators

    • february 13 2019
    • Vernon, Canada
    • Couples

    Explore25046194088

    “Great hotel and pools.”


    Loved the hotel, pools and resort beach area. Not a lot to do off the resort property but if you enjoy lounging, eating and drinking then its will be perfect for you. There are a few excursions you can take but not as many as at most tourist areas.


    EVALUATION

    Round Indicators

    • february 11 2019
    • Jalisco, Mexico
    • Friends getaway

    evelyn c

    “Another Great Vacation at Barcelo Karmina”


    We vacationed at Barcelo Karmina Jan. 21-Jan. 24 and stayed in the Presidential Suite, as usual we enjoyed all this hotel has to offer. We did have one problem with our seating in the Kyoto restaurant, but the night manager came to our rescue. I believe his name is Jose Luis and he is a concierge during the day. He handled the situation with such professionalism and maturity, we were truly impressed. He is definitely an asset to Barcelo Karmina


    EVALUATION

    Round Indicators

    • february 6 2019
    • Family

    Chrisdlucas

    “Daniel Hernandez shinning star for service!”


    This was my first trip to Mexico and my first all inclusive. I chose this hotel because my sister had been there three times and came with me this time. The grounds, pools, and beaches are spectacular, as is the lobby! However for the most part the service was horrible. It started at check in where the receptionist didn't seem overly friendly or inviting. The rooms are large with comfortable beds, but the maids did a horrible job. The first night I noticed a stain on my sheets it was small and looked like rust so that wasn't a big deal, but the sheets are supposed to be changed every three days, on the fourth day I put the tag on my bed for the sheets to be changed. When I came back up to the room not only were my sheets not changed the bathroom counter hadn't been cleaned, and they left cleaning rags in the room. The next morning I went to the front desk to complain they just shrugged it off and said they would let the cleaning ladies know that I wanted the sheets changed. I was not thrilled with how they handled it but at least the sheets would be changed. That night when we came back to the room my sheets had been changed but again had an identifying mark (a small tear on the side). So yes, I had clean sheets but they did not restock the fridge and they did not leave coffee in the room! As I said before my sheets had an identifying mark and for the duration of our two week trip they were not changed again! Now on to the staff in the resteraunts once we were seated we were pretty much invisible in fact there was one time I had to go get water because no one seemed to interested in serving us drinks! Aside from the poor service the food was for the most part excellent. The only saving grace of this trip was our waiter at the pool and beach, his name is Daniel Hernandez, he was absolutely incredible! Very very friendly and although he was extremely busy we did not ever find ourselves without drinks, and when he had a moment he would stop and chat with us. I spoke to many of the other guests about their experience and most people had the same thoughts about the poor service but many of them also raved about the service given by Daniel! I also had one lady tell me that she noticed the decline in service started when Barcelo took over the hotel. Like I said earlier I went with my sister who has been there many times, her last visit had been exactly a year before we went and she said the service was much better then. Unfortunately I will not be returning to this resort nor will my sister. I did have an excellent time but I will say it again Daniel had a large part to play in that! So if you do decide to go figure out which area he is serving at and hang out there you won't be disappointed! Oh I would also like to say a thank you to Noha our west jet rep that was at the hotel, he was also a great help.


    Aerial View of Barceló Hotel Karmina Palace Deluxe

    Barceló Karmina hotel, a paradise in Manzanillo.

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