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Barceló Hotel Views  Karmina Palace Deluxe
;
map

Map and location

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


Places of Interest

32 km Manzanillo International Airport

20 km Manzanillo port

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Karmina

4.0/5 Round Indicators
| 4615 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

2232

Very good

30% Complete

1415

Average

11% Complete

539

Poor

5% Complete

266

Very poor

3% Complete

164

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    Round Indicators
    pelota4 Ajijic, Mexico. 11/18/2019 Solo travel

    “Will continue visiting.”

    Although it's a 5 hour trip from my location in Mexico, the greeting on arrival and subsequent stay (usually 5 days) make it worthwhile. Friendly and efficient staff, good food and excellent beverage selection make me wish I could stay longer.
    Round Indicators
    michelt3212019 Los Angeles, California. 11/13/2019 Family

    “Nice hotel, food is a no”

    This hotel is just good looks and the food was not good, only one restrutant was okay. Even the speciality resturants you can't dine at them if you don't get two nights and they suppoesdly get booked fast but yet they were mostly empty at dinner time

    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear michelt3212019: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience Manager.

    Round Indicators
    503jamesedwardb 11/11/2019 Couples

    “Barcelo Karmina 8 Days”

    Expect mediocre food quality, as a Premium Level Member we were disappointed with few restaurant selections. Good Quality Drinks Rooms required upgrade maintenance especially with worn fixtures in restrooms

    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear 503jamesedwardb: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. At Barceló we know that the maintenance of our facilities is an important aspect to provide comfort to our guests, therefore our maintenance team takes corrective and preventive actions so that our facilities are always impeccable, we will share your recommendations with the entire team. Best Regards, Guest Experience Manager.

    Round Indicators
    LindaKayC Fresno, California. 11/03/2019 Friends getaway

    “Wonderful resort”

    The rooms are very spacious with a step down area with a couch, chair, and table with four chairs. There are two TV’s in the room, one you can watch from the bed, the other from the couch. There is a balcony with a table and two chairs. The bathroom is very specious with two sinks, a bathtub and a shower. Plenty of storage space and two closets. There is a coffee maker and a mini fridge. The resort is all inclusive including the mini bar restocked every day. The breakfast is a buffet at two different locations, one by the Japanese restaurant and the other in the Italian restaurant. Lunch is the same, buffet at both locations. Depending on how many nights you stay, you will get a voucher to make dinner reservations at one if three restaurants, Japanese, Italian, or Mexican. Otherwise, it is back to the buffet by the Japanese restaurant. You need to your dinner reservations right away as they fill up fast. There is also a snack shack by the kids pool that serves nachos, hamburgers, and hotdogs. The problem is you can not take the food back to your chaise by the pool to enjoy. The food at the snack shack definitely needs improvement. There is a waiter that will bring you drinks by the pool. We found the Mexican restaurant to be our favorite for dinner. We also enjoyed the spa services and had a massage one day and a facial the next. Prices were very reasonable. They have separate women’s and men’s locker rooms. There is a steam room, showers and toilets in each. They have soap and shampoo and a hair dryer, but no brushes or hair conditioner. The resort has a private beach but it looked very rocky to swim in. There is an adult pool and a family pool. Each night there is entertainment but we found it started too late to enjoy. Golf is nearby. The town would be too far to walk to, so you would need to take a taxi. We found the resort to be relaxing and very lovely. Enjoy!

    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear Guest: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepares for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. It is a pleasure to know that during your stay with us you could enjoy the cleanliness of our facilities and the beauty of our beach. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Guest Experience Manager.

    Round Indicators
    micheleF3168FP 10/21/2019 Friends getaway

    “Amazing Resort!”

    My husband, our friends and I thoroughly enjoyed every moment of our stay! The staff is so kind, our room was beautiful from the 6th floor, premium level. Gorgeous ocean/pool view! The food was so of the best I've ever tasted!

    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear micheleF3168FP: It is a pleasure to know that during your stay with us you could enjoy our facilities, the unparalleled taste of our dishes and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • november 18 2019
    • Ajijic, Mexico
    • Solo travel

    pelota4

    “Will continue visiting.”


    Although it's a 5 hour trip from my location in Mexico, the greeting on arrival and subsequent stay (usually 5 days) make it worthwhile. Friendly and efficient staff, good food and excellent beverage selection make me wish I could stay longer.


    EVALUATION

    Round Indicators

    • november 13 2019
    • Los Angeles, California
    • Family

    michelt3212019

    “Nice hotel, food is a no”


    This hotel is just good looks and the food was not good, only one restrutant was okay. Even the speciality resturants you can't dine at them if you don't get two nights and they suppoesdly get booked fast but yet they were mostly empty at dinner time


    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear michelt3212019: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • november 11 2019
    • Couples

    503jamesedwardb

    “Barcelo Karmina 8 Days”


    Expect mediocre food quality, as a Premium Level Member we were disappointed with few restaurant selections. Good Quality Drinks Rooms required upgrade maintenance especially with worn fixtures in restrooms


    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear 503jamesedwardb: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. At Barceló we know that the maintenance of our facilities is an important aspect to provide comfort to our guests, therefore our maintenance team takes corrective and preventive actions so that our facilities are always impeccable, we will share your recommendations with the entire team. Best Regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • november 3 2019
    • Fresno, California
    • Friends getaway

    LindaKayC

    “Wonderful resort”


    The rooms are very spacious with a step down area with a couch, chair, and table with four chairs. There are two TV’s in the room, one you can watch from the bed, the other from the couch. There is a balcony with a table and two chairs. The bathroom is very specious with two sinks, a bathtub and a shower. Plenty of storage space and two closets. There is a coffee maker and a mini fridge. The resort is all inclusive including the mini bar restocked every day. The breakfast is a buffet at two different locations, one by the Japanese restaurant and the other in the Italian restaurant. Lunch is the same, buffet at both locations. Depending on how many nights you stay, you will get a voucher to make dinner reservations at one if three restaurants, Japanese, Italian, or Mexican. Otherwise, it is back to the buffet by the Japanese restaurant. You need to your dinner reservations right away as they fill up fast. There is also a snack shack by the kids pool that serves nachos, hamburgers, and hotdogs. The problem is you can not take the food back to your chaise by the pool to enjoy. The food at the snack shack definitely needs improvement. There is a waiter that will bring you drinks by the pool. We found the Mexican restaurant to be our favorite for dinner. We also enjoyed the spa services and had a massage one day and a facial the next. Prices were very reasonable. They have separate women’s and men’s locker rooms. There is a steam room, showers and toilets in each. They have soap and shampoo and a hair dryer, but no brushes or hair conditioner. The resort has a private beach but it looked very rocky to swim in. There is an adult pool and a family pool. Each night there is entertainment but we found it started too late to enjoy. Golf is nearby. The town would be too far to walk to, so you would need to take a taxi. We found the resort to be relaxing and very lovely. Enjoy!


    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear Guest: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepares for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. It is a pleasure to know that during your stay with us you could enjoy the cleanliness of our facilities and the beauty of our beach. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • october 21 2019
    • Friends getaway

    micheleF3168FP

    “Amazing Resort!”


    My husband, our friends and I thoroughly enjoyed every moment of our stay! The staff is so kind, our room was beautiful from the 6th floor, premium level. Gorgeous ocean/pool view! The food was so of the best I've ever tasted!


    bkarmina19, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear micheleF3168FP: It is a pleasure to know that during your stay with us you could enjoy our facilities, the unparalleled taste of our dishes and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

    Aerial View of Barceló Hotel Karmina Palace Deluxe

    Barceló Karmina hotel, a paradise in Manzanillo.

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